My Software Isn't Recognizing My Modem; My Modem Won't Dial Out Or Doesn't Answer Incoming Calls - US Robotics USR5610B User Manual

Macintosh Modems 27
modem. Make sure it is connected to the modem port on the back of
your computer and not the printer port.
My software isn't Possible solution:
recognizing my
Your communications software may not function properly if you have
modem.
more than one version of the software installed, you are using an older
version, or you have more than one communications software installed
on your system. We highly recommend using the communications
software provided with your modem on the Installation CD-ROM.
Possible solution:
Make sure the modem is plugged in and turned on. Also, you must use
the power supply that came with your modem; other similar-looking
power supplies may be of different voltages and could damage your
modem. When your modem is properly connected to power and is
turned on, the TR and CS lights on the front panel will be on. If they are
not, check your outlet with another electrical device to be sure you are
getting power.
Possible solution:
Verify that your communications software is set to use the Modem port.
If this is not the case, either change the setting in your software or
physically change your modem's connection to your Macintosh computer.
Refer to your software manual for information about changing modem
settings.
My modem won't For both dialing and answering problems:
dial out or doesn't
Possible solution:
answer incoming
calls.
Make sure that you are using the power supply that came with your
modem; other similar-looking power supplies may be of different
voltages and could damage your modem.
Possible solution:
You might have a bad phone cord connection to your modem, or your
phone cord may be plugged into the wrong jack. The phone cord should
be plugged into the jack labelled on the modem and into the wall