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My modem won't
dial out or doesn't
answer incoming
calls.
Office Users
Voice Mail Users
My modem sounds
like it's trying to
connect to another
modem but fails.
My modem isn't
achieving a 56K
Internet connection.
For both Dialing and Answering Problems
Possible solution:
You may have a bad phone cord connection to your modem, or your
phone cord may be plugged into the wrong jack. The phone cord should
be plugged into the jack labelled
phone jack. Use the phone cord included in your modem's box if possible.
Possible solution:
You may have devices between the modem and the phone jack. There
should be no line splitters, fax machines, or other devices between the
modem and the wall jack.
Possible solution:
You may have plugged your modem's phone cord into a digital line,
which can damage your modem. Contact your phone system
administrator if you are unsure whether or not your phone line is digital.
If your phone system requires dialing "9" to access an outside line, be
sure to add "9" before the number you are dialing.
Possible solution:
If you have voice mail provided by your local phone company, your dial
tone may be altered when messages are waiting. Retrieve your voice mail
to restore your normal dial tone.
Possible solution:
You may have a poor connection. All calls are routed differently, so try
placing the call again.
Possible solution:
Note: U.S. Robotics 56K modems are capable of receiving downloads at
up to 56 Kbps and sending at 31.2 Kbps. Actual download speeds you
experience may be lower due to varying line conditions. Maximum
download speeds in U.S. and Canada are limited to 53K, due to
regulatory limits on power output.
Internal U.S. Robotics Winmodem® Modems
on the modem and into the wall
33
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Troubleshooting
