US Robotics USR5610B User Manual page 38

32 C 4: T H R
HAPTER ROUB LESHOOTING A ND ELP ESOU RCES
software provided with your modem either on the Installation CD-ROM
or the Connections CD-ROM.
TM
Possible solution:
Check in your software manual or with the software manufacturer to
make sure that your software is completely Windows-based. The
Winmodem modem does not work with DOS components of any
software.
Possible solution:
Your software's port settings may be incorrect. There should be a place in
the Setup section of your software that addresses port settings. Make
sure the software's port settings match those for your modem. See the
instructions on the Installation Guide that came with your modem to
determine your modem's port settings. Check your communication
software's documentation for instructions on adjusting the port settings
in your software.
Possible solution:
Windows 2000 You may not have the correct modem type selected in
your software or in Windows. Click on Windows Start, Settings, and
Control Panel. When Control Panel opens, click Phone and Modem
Options. Click the Modems tab. Here you will see a list of installed
modems. You can also add, remove, or view the properties of modems
from this window. The U.S. Robotics modem you have installed should be
present in the list of installed modems. If none of the modem descriptions
in the list matches your U.S. Robotics modem or no modems are listed,
your modem is not properly installed. Try reinstalling your modem using
the instructions on the Installation Guide.
Windows 95/98/NT You may not have the correct modem type
selected in your software or in Windows. Click Windows Start, Settings,
and Control Panel. When Control Panel opens, click Modems. Here
you will see a list of installed modems. You can also add, remove, or view
the properties of modems from this window. The U.S. Robotics modem
you have installed should be present in the list of installed modems. If
none of the modem descriptions in the list match your U.S. Robotics
modem or no modems are listed, your modem is not properly installed.
Try reinstalling your modem using the instructions on the Installation
Guide.