Customer Support Via The Phone; In The United States; If You Need To Return The Modem To U.s. Robotics For Repair - US Robotics USR5610B User Manual

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HAPTER ROUB LESHOOTING A ND ELP ESOU RCES
Customer Support via Technical questions about U.S. Robotics modems can be answered by
the Phone technical support specialists.
If you can, have your ati7 information written down on a piece of paper
before you call tech support.

In the United States

Regular Phone Service
(801) 401-1141
8:00 am - 6:00 pm CST Monday - Friday.
Automated service is available 24 hours a day, 7 days a week.
Priority, No-Hold Service
U.S. Robotics also staffs its own fee-based 900 number for immediate
assistance. These lines are staffed from:
8:00 am - 10:00 pm CST Monday - Friday
9:00 am- 5:00 pm CST Saturday - Sunday
No-Hold line (900) 555 USR1
For a no-hold call, a $2.50 per minute charge (price subject to change
without notice) will appear on your local phone bill. You must be 18 or
older or have parental permission. (Service available in the U.S. only.)
In Canada
(801) 401-1145
8:00 am - 8:00 pm EST Monday - Friday
If You Need to Return
Contact U.S. Robotics Customer Support. If the support representative
the Modem to U.S. determines that you need to return the modem for repair or replacement,
Robotics for Repair
you will receive a SRO (Service Repair Order) number. You must have a
SRO number before returning the modem to us.
Ship the unit, postage paid, in a strong box made of corrugated
cardboard with plenty of packing material. Do NOT send the modem
back in the original box.
Send ONLY the modem (NOT the power supply, manuals, CD-ROM, etc.).
Include your SRO number, name, and address on the shipping label as
well as inside the package.