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T
H
R
ROUBLESHOOTING AND
ELP
ESOURCES
PROBLEM: My software isn't recognizing my modem.
Possible solution:
Your communications software may not function properly if you have more than one version of the software installed, you are using an
older version, or you have more than one communications software installed on your system. We highly recommend using the
communications software provided with your modem on the Connections CD-ROM.
Possible solution:
Make sure the modem is plugged in and turned on and that you are using the power supply that came with it. When your modem is
properly connected to power and is turned on, the Power light on the front panel will be on.
Possible solution:
Your software's port settings may be incorrect. Make sure the software's port settings match those for your modem. This information
is located on the Installation Guide that came with your modem. There should be a place in the Setup section of your software for port
settings.
Possible solution:
You may not have the correct modem type selected in your software or in Windows. Click on Windows Start, Settings, and Control
Panel. When Control Panel opens, click Modems. Here you will see a list of installed modems. You can also add, remove, or view
the properties of modems from this window. The 3Com U.S. Robotics modem you have installed should be present in the list of
installed modems. If none of the modem descriptions in the list match your 3Com U.S. Robotics modem or no modems are listed, your
modem is not properly installed. Try reinstalling your modem.
PROBLEM: My modem won't dial out or doesn't answer incoming calls.
FOR DIALING PROBLEMS:
Possible solution:
If you are using Dial-Up Networking, it may not be configured correctly. Check your configuration and make sure you have the correct
port selected. Double-click My Computer, double-click Dial-Up Networking, right-click the connection you are trying to use, and
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Troubleshooting
