My Modem Won't Dial Out Or Doesn't Answer Incoming Calls; Office Users; Voice Mail Users - US Robotics USR5610B User Manual

Internal ISA Modems 39
Windows 95/98/NT If you are using Dial-Up Networking, it may not be
installed or configured correctly. Check your configuration and make sure
you have the correct modem selected. Double-click My Computer,
double-click Dial-Up Networking, right-click the connection you are
trying to use, and click Properties. Make sure that the description in the
modem box matches the description of the modem you are using. If it
doesn't match, select the proper modem description.
My modem won't For both Dialing and Answering Problems
dial out or doesn't
Possible solution:
answer incoming
calls.
You may have a bad phone cord connection to your modem, or your
phone cord may be plugged into the wrong jack. The phone cord should
be plugged into the jack labelled on the modem and into the wall
phone jack. Use the phone cord included in your modem's box if
possible.
Possible solution:
You may have devices between the modem and the phone jack. There
should be no line splitters, fax machines, or other devices between the
modem and the wall jack.

Office Users

Possible solution:
You may have plugged your modem's phone cord into a digital line,
which can damage your modem. Contact your phone system
administrator if you are unsure whether or not your phone line is digital.
If your phone system requires dialing "9" to access an outside line, be
sure to add "9" before the number you are dialing.

Voice Mail Users

Possible solution:
If you have voice mail provided by your local phone company, your dial
tone may be altered when messages are waiting. Retrieve your voice mail
to restore your normal dial tone.