My Software Isn't Recognizing My Modem; My Modem Won't Dial Out Or Doesn't Answer Incoming Calls - US Robotics 3CP5613 User Manual

Windows NT
Turn off your computer and remove your modem. Restart and click Windows Start, Settings, and then Control Panel. Double-
click the Ports icon. Your modem must be set to a COM port setting that does not appear in this list.
PROBLEM: My software isn't recognizing my modem.
Possible solution:
Your communications software may not function properly if you have more than one version of the software installed, you are using an
older version, or you have more than one communications software installed on your system. We highly recommend using the
communications software provided with your modem on the Connections CD-ROM.
Possible solution:
Your software's port settings may be incorrect. There should be a place in the Setup section of your software that addresses port
settings. Make sure the software's port settings match those for your modem. The Installation Guide that came with your modem
explains how to determine your modem's port settings. Check your communication software's documentation for instructions on
adjusting the port settings in your software.
Possible solution:
You may not have the correct modem type selected in your software or in Windows. Click on Windows Start, Settings, and Control
Panel. When Control Panel opens, click Modems. Here you will see a list of installed modems. You can also add, remove, or view
the properties of modems from this window. The 3Com U.S. Robotics modem you have installed should be present in the list of
installed modems. If none of the modem descriptions in the list match your 3Com U.S. Robotics modem or no modems are listed, your
modem is not properly installed. Try reinstalling your modem.
Possible solution:
If you are using Dial-Up Networking, it may not be configured correctly. Check your configuration and make sure you have the correct
modem selected. Double-click My Computer, double-click Dial-Up Networking, right-click the connection you are trying to use, and
click Properties. Make sure that the description in the modem box matches the description of the modem you are using. If it doesn't
match, select the proper modem description.
PROBLEM: My modem won't dial out or doesn't answer incoming calls.
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