US Robotics 3CP5613 User Manual page 48

T H R
ROUBLESHOOTING AND ELP ESOURCES
FOR BOTH DIALING AND ANSWERING PROBLEMS:
Possible solution:
You may have a bad phone cord connection to your modem, or your phone cord may be plugged into the wrong jack. The phone cord
should be plugged into the jack on the modem and into the wall phone jack. Use the phone cord included in your modem's box if
possible.
Possible solution:
You may have devices between the modem and the phone jack. There should be no line splitters, fax machines, or other devices
between the modem and the wall jack.
OFFICE USERS:
Possible solution:
You may have plugged your modem's phone cord into a digital line. Contact the department responsible for your phone system if you
are unsure whether or not your phone line is digital.
If your phone system requires dialing "9" to access an outside line, be sure to add "9" before the number you are dialing.
VOICE MAIL USERS:
Possible solution:
If you have voice mail provided by your local phone company, your dial tone may be altered when messages are waiting. Retrieve your
voice mail to restore your normal dial tone.
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