My Modem Won't Dial Out Or Doesn't Answer Incoming Calls - US Robotics 3CP5613 User Manual

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ROUBLESHOOTING AND ELP ESOURCES
Possible solution:
If you are using Dial-Up Networking, it may not be configured correctly. Check your configuration and make sure you have the correct
modem selected. Double-click My Computer, double-click Dial-Up Networking, right-click the connection you are trying to use, and
click Properties. Make sure that the description in the modem box matches the description of the modem you are using. If it doesn't
match, select the proper modem description.
PROBLEM: My modem won't dial out or doesn't answer incoming calls.
FOR BOTH DIALING AND ANSWERING PROBLEMS:
Possible solution:
You may have a bad phone cord connection to your modem, or your phone cord may be plugged into the wrong jack. The phone cord
should be plugged into the jack on the modem and into the wall phone jack. Use the phone cord included in your modem's box if
possible.
Possible solution:
You may have devices between the modem and the phone jack. There should be no line splitters, fax machines, or other devices
between the modem and the wall jack.
OFFICE USERS:
Possible solution:
You may have plugged your modem's phone cord into a digital line, which can damage your modem. Contact the department
responsible for your phone system if you are unsure whether or not your phone line is digital.
If your phone system requires dialing "9" to access an outside line, be sure to add "9" before the number you are dialing.
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