Table of Contents
Advertisement
1 In Case You Need to Contact Our Service-Team
1
In Case You Need to Contact Our Service-Team
Our service-team will need detailed information depending on the type of problem. If possible, we ask you to have the following
information ready; this will speed up our analysis of your problem.
We always need the following data:
• A detailed description of the problem.
•
• The serial number of the device, either from the type label, or from here: [Device Para / Version] »S/N«
•
• The build number of the firmware, either from the type label (if still up to date), or from here: [Device Para / Version] »Build«
•
•
• If the device has issued an error message our service-team needs to know the message text / type and the displayed
"Value". (For example: Self-Supervision Message "SE1" with Value = 24307.)
The Self-Supervision Messages can be checked here: [Operation / Self-Supervision / Messages]
Error
Ph OC Trip
2023-01-06
Gnd OC Trip
RecordNo
Ph Inst Trip
SE1
Value
Gnd Inst Trip
Pickup
Bkr Failure
Maint. Mode
Ack/Rst
Info
Ok
Fig. 1:
Example of the display of Self-Supervision Messages (left: device, right: PowerPort-E).
Depending on the type of the problem the following might also be useful for analysis:
• The settings file. (Transfer all settings into PowerPort-E and save as a file in format *.ErPara.)
•
• Waveform Records as file (format *.ErDr).
•
• Special device-internal diagnostic data that can be found below [Service / Diagnostic Data].
•
4
Bkr Open
09:44:29
Brk Closed
2
Volt Trip
Abort
24307
Freq Trip
Zone Inter. Trip
VT Failure
Other Trip
CTRL
PowerPort-E
File Device Edit View Settings Tools Window Help
Shortcuts
Device Data
EGR-5000
Operation
Measured Values
Operation
Statistics
Status Display
Count and RevData
Recorders
Device Planning
Security
Self-Supervision
1,0
System State
Messages
Device Para
Acknowledge
Reset
50/60
Device Planning
Device Para
System Para
System Para
Protection Para
5
6
7
Control
Protection Para
Logic
Service
Ready
www.eaton.com
Messages
Messages
?
Type
RecordNo
Date of record
Message
Error
4
27.07.2023 1... 22:56
SE1 Abort
Warning, start
...
3
27.07.2023 0... 0:47:28
SW5 No time sync
Information
2
27.07.2023 0... 9:44:29
SI8 Device restart
Information
1
27.07.2023 0... 9:44:29
SI7 Firmware Update
Device connected
E-Series Family Troubleshooting Guide
Value
24307
Not OK
1
1
Advertisement
Table of Contents
