Table of Contents
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Operational
Ph OC Trip
Gnd OC Trip
Ph Inst Trip
E-SERIES
Gnd Inst Trip
Pickup
Bkr Failure
Maint. Mode
Ack/Rst
Info
Ok
Version: 3.8
MN026003EN
Revision A
English
Ph OC Trip
Gnd OC Trip
Ph Inst Trip
Gnd Inst Trip
Pickup
Bkr Failure
Maint. Mode
CTRL
E-Series Family
Troubleshooting Guide
Operational
Bkr Open
Brk Closed
Volt Trip
E-SERIES
Freq Trip
Zone Inter. Trip
VT Failure
Other Trip
Info
Ack/Rst
Ok
CTRL
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Related Manuals for Eaton E Series
Summary of Contents for Eaton E Series
- Page 1 E-Series Family Troubleshooting Guide Operational Ph OC Trip Bkr Open Gnd OC Trip Brk Closed Ph Inst Trip Volt Trip Operational E-SERIES Gnd Inst Trip Freq Trip Pickup Zone Inter. Trip Bkr Failure VT Failure Ph OC Trip Maint. Mode Other Trip Gnd OC Trip Ph Inst Trip...
- Page 2 © 2023 Eaton Corporation. All rights reserved. Eaton Corporation Electrical Sector 1000 Eaton Boulevard Cleveland, OH 44122 United States Eaton.com Eaton Technical Support Phone: 877-ETN-CARE (877-386-2273) option 2 Sub-option 5,1,1 844-435-8982 Email: MRSupport@eaton.com www.eaton.com E-Series Family Troubleshooting Guide...
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Page 3: Table Of Contents
..................... 24█ E-Series Family Troubleshooting Guide) www.eaton.com... -
Page 4: In Case You Need To Contact Our Service-Team
• The settings file. (Transfer all settings into PowerPort-E and save as a file in format *.ErPara.) • Service • Waveform Records as file (format *.ErDr). • Ready Device connected • Special device-internal diagnostic data that can be found below [Service / Diagnostic Data]. • www.eaton.com E-Series Family Troubleshooting Guide... -
Page 5: Self-Supervision Messages
Please check the self-supervision messages under [Operation / Self-Supervision / Messages]. Furthermore, the following messages are directly related to IT security: These security-related messages can also be viewed at the menu path [Operation / Security / Security Logger]. E-Series Family Troubleshooting Guide) www.eaton.com... -
Page 6: Self-Supervision - Error Messages
The certificate for the encrypted communication Get in contact with our service-team. is invalid. SE 38 ADC Error 1 The Self-Supervision (routine-check No. 1) Get in contact with our service-team. has detected an error with determining the measuring values. www.eaton.com E-Series Family Troubleshooting Guide... - Page 7 SE 40 – reserved for future use – — SE 41 SPI Bus faulty A hardware problem with the SPI Bus has been Get in contact with our service-team. detected. E-Series Family Troubleshooting Guide) www.eaton.com...
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Page 8: Self-Supervision - Warning Messages
Waveform Recorder). Check the settings of this protection function, especially the alarm levels. Adapt them, if necessary. • Device Planning: Make sure that no superfluous • protection functions are projected that you do not need. www.eaton.com E-Series Family Troubleshooting Guide... - Page 9 IEC104 queue overflow and corrupt contact with our service-team. internal IEC104 data, so that the IEC104 protocol has been disabled automatically. It can be re- enabled by resetting the counters at [Operation/ Reset] »IEC104 . Res all Diag Cr«. E-Series Family Troubleshooting Guide) www.eaton.com...
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Page 10: Self-Supervision - Information Messages
SI 11 ADC values wrong ADC values wrong The displayed timestamp is probably relevant with respect to messages SE 38 39. Since this message always occurs together with these error messages you should get in contact with our service-team. www.eaton.com E-Series Family Troubleshooting Guide... -
Page 11: System Led Signals
As soon as the System LED changes approx. 30 seconds. to constantly green, the protection functions are active. (This is also indicated by the Self- Supervision Contact being closed, see also “The Self-Supervision Contact has opened”.) E-Series Family Troubleshooting Guide) www.eaton.com... - Page 12 If you have the impression that the relay is not working correctly or you have any problems with setting the parameters, please check the next troubleshooting entries. www.eaton.com E-Series Family Troubleshooting Guide...
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Page 13: Problems With The Device
HMI or PowerPort- • Is the output in latched state? If yes, acknowledge • (reset) the latching. • Is the inverting parameter »Inverting« set to “Active” • for the particular output? • Check the wiring. • E-Series Family Troubleshooting Guide) www.eaton.com... - Page 14 The system time can be synchronized externally. or defect. Nevertheless you might want to have the battery replaced. Please contact the service-team. Failure of a key. Send the device back to the manufacturer. www.eaton.com E-Series Family Troubleshooting Guide...
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Page 15: Operation Of The Device
The connection password does not work. You have entered the wrong connection There is a password »USB connection« for the password. connection via the USB interface, and there is another password »Remote network connection« for a connection via network. E-Series Family Troubleshooting Guide) www.eaton.com... - Page 16 The rules for a connection password are different from an access-level password: • A connection password may be long (even more • than 64 characters). • A connection password may contain all printable • (Unicode) characters, incl. blanks. www.eaton.com E-Series Family Troubleshooting Guide...
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Page 17: Parameter Settings
Digital Input might be configured to a wrong voltage level. In either case there can be a chattering of the input signal, which causes the protection device to be flooded with signals of switching operations. E-Series Family Troubleshooting Guide) www.eaton.com... -
Page 18: Protection And Control
• Is the protection function's trip signal routed to the • Trip-Manager of the correct switchgear? • Is the trip signal of the switchgear routed to the • correct relay output? • Is the wiring correct? • www.eaton.com E-Series Family Troubleshooting Guide... - Page 19 • Is the switch command blocked? • • Is the wiring correct? • • Do you have switching authority? • Check the value of switching authority (“None”, “Local”, “Remote”, “Local and Remote”). • Is switching blocked by the synchro-check? • E-Series Family Troubleshooting Guide) www.eaton.com...
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Page 20: Communication
• If the device and the PC are part of different subnets, • the gateway and subnet mask have to be set correctly within the device ([Device Para / TCP/IP / TCP/IP config] »TCP/IP config«). www.eaton.com E-Series Family Troubleshooting Guide... - Page 21 (Re-)Install the USB driver that comes with the PowerPort-E setup. (Driver installations require Administrator privileges.) A connected E-Series device must be listed as “Eaton E-Series USB (COM n)” in the Device Manager. It is not possible to connect PowerPort-E, the Check the following issues: Field Device Installer or some other application •...
- Page 22 E from a PC to the device via RS232. If your PC does not have a serial port, you need a USB- to-serial-adapter that has been approved by Eaton. (See PowerPort-E manual.) This has to be installed correctly. Verify that your cable is a zero-modem cable (please refer to the PowerPort-E manual).
- Page 23 Make sure that all TCP/IP ports in the range 52152 … possible, even though a connection has been established. 52163 are available. They must neither be blocked by a firewall nor be used by any other software. E-Series Family Troubleshooting Guide) www.eaton.com...
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Page 24: Recorder
Change« is configured too sensitive and is creating alarms with high frequency. Change the settings of this function. Alternatively you can also change the trigger source of the Waveform Recorder. But in general, this is less advisable. www.eaton.com E-Series Family Troubleshooting Guide... - Page 25 OF DEALING OR USAGE OF TRADE, ARE MADE REGARDING THE INFORMATION, RECOMMENDATIONS, AND DESCRIPTIONS CONTAINED HEREIN. In no event will Eaton be responsible to the purchaser or user in contract, in tort (including negligence), strict liability or otherwise for any special, indirect, incidental or...
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