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OpenStage 30 T HiPath 3000, OpenScape Business User Guide A31003-S2000-U143-8-7619...
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Availability and technical specifications are subject to change without notice. Unify, OpenScape, OpenStage and HiPath are registered trademarks of Unify GmbH & Co. KG. All other company, brand, product and service names are trademarks or registered trademarks of their respective holders.
Important information Important information For safety reasons, the telephone should only be supplied with power: • using the original power supply unit. Part number: L30250-F600-C14x (x: 1=EU, 2=US, 3=UK) Never open the telephone or a key module. Should you encounter any problems, contact the responsible administrator.
Product support on the internet Information and support for our products can be found on the Internet at: http://www.unify.com. Technical notes, current information about firmware updates, frequently asked questions and lots more can be found on the Internet at:...
General information General information About this manual This document contains general descriptions of the technical options, which may not always be available in individual cases. The respective features must therefore be individually defined in the terms of the contract. If a particular function on your phone is not available to you, this may be due to one of the following reasons: •...
Single-line telephone/multi-line telephone Your OpenStage 30 T is a "multi-line telephone". This means that your service personnel can con- figure multiple lines on your phone, which is not the case with single-line phones. Each line is as- signed an individual phone number which you can use to make and receive calls.
The following sections describe the most frequently used operating elements and the displays on your OpenStage phone. The user interface of your OpenStage 30 T 1 You can make and receive calls as normal using the handset. 2 The display permits intuitive operation of the phone Page 15.
18 illuminated, programmable sensor keys. Like keys on the phone, these keys can be programmed and used according to your needs Page 14. You can only attach one OpenStage Key Module 15 to your OpenStage 30 T.
Getting to know your OpenStage phone Keys Function keys Function when key is pressed End call (disconnect) Page 21. Redial Page 23 Button for fixed call forwarding (with red LED key) Page 26. Open mailbox (with red LED key) Page 16.
Getting to know your OpenStage phone Programmable function keys Your OpenStage 30 T has eight illuminated keys to which you can assign functions or numbers. Increase the number of programmable function keys by connecting a key module Page 12. ...
0700 - PATTERN = 0700 - 7288376). Display Your OpenStage 30 T comes with a black-and-white LCD display. Adjust the contrast to suit your needs Page 85.
Getting to know your OpenStage phone Mailbox Depending on the type and configuration of your communications platform (contact the relevant service personnel), messages from services, such as HiPath Xpressions are displayed in this ap- plication in addition to messages received. Messages You can send short text messages to individual internal stations or groups.
Getting to know your OpenStage phone Call log If you are unable to accept an external or internal call, the call attempt is stored in the caller list. Answered calls can also be saved (contact your service personnel). Your telephone stores up to ten calls in chronological order. Each call is assigned a time stamp. The most recent entry not yet answered in the list is displayed first.
Basic functions Basic functions Please read the introductory chapter "Getting to know your OpenStage phone" Page 11 carefully before performing any of the steps described here on your phone. Answering a call Special default ring signaling is set for your telephone: •...
Basic functions Answering a call via the loudspeaker (speakerphone mode) Suggestions for using speakerphone mode: • Tell the other party that you are using speakerphone mode. • The speakerphone works bests at a low receiving volume. • The ideal distance between the user and the telephone set in speakerphone mode is about 50 cm (approx.
Basic functions Switching to speakerphone mode People present in the room can participate in your call. Prerequisite: You are conducting a call via the handset. Hold down the key and replace the handset. Then release the key and proceed with your call. if nec.
Basic functions Open listening in a room during a call People present in the room can silently monitor your call. Let the other party know that you have turned on the speaker. Prerequisite: You are conducting a call via the handset. Activating Press the key shown.
Basic functions Making calls Off-hook dialing Lift the handset. internal: Enter the station number. External calls: Enter the external code and the station number. The connection is established as soon as your input is complete. On-hook dialing internal: Enter the station number. External calls: Enter the external code and the station number.
Basic functions Dialing with the headset connected Prerequisite: The headset is connected. internal: Enter the station number. External calls: Enter the external code and the station number. The headset key lights up. The connection is established as soon as your input is complete. Dialing with DDS keys Prerequisite: You have saved a number on a DDS key Page 56.
Basic functions Reject calls You can reject calls which you do not wish to take. The call is then signaled at another definable telephone (contact your service personnel). Press the "Disconnect" key. If a call cannot be rejected, your telephone will continue to ring. The message "Currently not possible"...
Basic functions Calling a second party (consultation) You can call a second party while a call is in progress. The first party is placed on hold. Confirm. Consultation? Call the second party. Return to the first party: Confirm Return to held call? select and confirm the option shown.
Basic functions Call forwarding Using variable call forwarding You can immediately forward internal or external calls to different internal or ex- ternal telephones (destinations). (External destinations require special configu- ration in the system.) When call forwarding is active, a special dial tone sounds when you lift the handset.
Basic functions Using call forwarding no reply (CFNR) Calls that are not answered after three rings (=default, can be adjusted by ser- vice personnel) or that are received while another call is ongoing can be auto- matically forwarded to a specified telephone. Press the key shown.
Basic functions Call forwarding in the carrier network and forwarding multiple subscriber numbers (MSN) (not for U.S.) If this function has been configured (contact your service personnel), you can forward calls to your assigned multiple subscriber number (MSN) (DID number) directly within the carrier network....
Basic functions Using callback You can request a callback if the internal station called is busy or if nobody an- swers. This also applies for external calls via ISDN exchanges. This feature saves you from having to make repeated attempts to reach the user. You receive a callback •...
Basic functions Viewing and deleting a stored callback Open the idle menu Page 15. Select and confirm the option shown . View callbacks? Select and confirm to display additional entries. Next callback? Deleting a displayed entry Confirm. Delete? Ending retrieval Select and confirm the option shown.
Enhanced phone functions Enhanced phone functions Answering calls Accepting a specific call for your colleague You hear another telephone ring. Press the key shown. Select and confirm the option shown. More features? Select and confirm the option shown *59=Pickup - directed? if nec.
Enhanced phone functions Answering calls from the entrance telephone and opening the door If an entrance telephone has been programmed, you can use your telephone to speak to someone at the entrance telephone and to activate a door opener. If you have the proper authorization (contact your service personnel), you can activate the door opener, enabling visitors to open the door themselves by en- tering a 5-digit code (using a DTMF transmitter or the keypad installed).
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Enhanced phone functions Activating the door opener Press the key shown. Select and confirm the option shown. *89=Door opener on? Dial the entrance telephone number. Enter the five-digit code. Default code = "00000". Select the displayed function and press the "OK" dialog key to change the code. 3=change password? Select and confirm the option shown.
Enhanced phone functions Making calls En-bloc sending/correcting numbers If this feature is configured (contact your service personnel), a connection is not attempted immediately when a station number is entered. This means that you can correct the number if necessary. The station number is only dialed at your specific request. internal: Enter the station number....
Enhanced phone functions Using the caller list Detailed information, as well as a sample display entry are provided on Page 17. Retrieving the caller list Prerequisite: Service personnel has set up a caller list for your telephone. Open the idle menu Page 15.
Enhanced phone functions Dialing a number from the internal directory The internal directory contains all station numbers and system speed-dial num- bers assigned to a name. Contact your service personnel to find out if one was configured for your system. Prerequisite: Names have been assigned to the station numbers stored in the system.
Enhanced phone functions Using the LDAP directory If configured (ask your service personnel), you can search for directory data in the LDAP database and dial the number of any subscriber you find there. Prerequisite: The LDAP search feature has been configured in the system. Lift the handset.
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Enhanced phone functions If too many names are found If more than the maximum of 50 names are found corresponding to your query, only an incomplete list of results can be displayed. You can view these results, select any of the names, or change the search string (e.g.
Enhanced phone functions Making calls using system speed-dial numbers Prerequisite: You know the system speed-dial numbers (consult your service personnel). Press the key shown. Select and confirm the option shown *7=Use speed dialing? Enter a three-digit speed-dial number. Suffix-dialing if nec. If necessary, you can suffix-dial additional digits (for example, the user’s exten- sion) at the end of the saved station number....
Enhanced phone functions If you make a mistake: Select and confirm the option shown. This deletes all entered digits. Previous? Confirm. Next? Select and confirm the option shown. Change? select and confirm the option shown Delete? select and confirm the option shown. Exit? Talking to your colleague with a speaker call You can make a loudspeaker announcement through a loudspeaker if connect-...
Enhanced phone functions Automatic connection setup (hotline) If this function is configured (contact your service personnel), the system auto- matically sets up a connection to a preset internal or external destination. Lift the handset. Depending on the setting, the connection is either set up immediately or only after a preset period of time (hotline after a timeout).
Enhanced phone functions Associated dialing/dialing aid If this function has been configured (contact your service personnel), you can use a dialing aid to dial numbers and set up calls for your telephone. The operating procedure depends on whether the dialing aid is connected to the bus or the a/b (T/R) port.
Enhanced phone functions During a call Using call waiting (second call) Callers can still reach you while you are engaged in another call. A signal alerts you to the waiting call. You can ignore or accept the second call. When you accept the waiting call, you can either end the first call or place it on hold and resume the call later on....
Enhanced phone functions Preventing and allowing call waiting (automatic camp-on) If this function has been configured (ask your service personnel), you can pre- vent or allow a second call Page 43 from being signaled by automatic camp- on during an ongoing call. Press the key shown.
Enhanced phone functions Parking a call You can park up to ten calls, either internal, external, or both. Parked calls can be displayed on and picked up from another telephone. This feature is useful if you want to continue a call at another phone. Prerequisite: You are conducting a call.
Enhanced phone functions Holding external calls If you have programmed a hold key on your phone Page 52, you can put ex- ternal calls on hold. Then all other stations can accept the call on the assigned trunk. Press the "Hold"...
Enhanced phone functions Conducting a conference In a conference call, you can talk to as many as four other parties at the same time. These may be internal or external users. You can only add parties to or remove them from a conference if you initi- ated the conference.
Enhanced phone functions Activating tone dialing/DTMF suffix-dialing You can transmit dual-tone multifrequency (DTMF) signals to control devices such as an answering machine or automatic information system. Press the key shown. Select and confirm the option shown. *53=DTMF dialing? You can use the keys through to transmit DTMF sig- nals.
Enhanced phone functions Transferring a call after a speaker call announcement in a group If this function has been configured (contact your service personnel), you can use a speaker call (announcement, Page 81) to announce a call in progress to a group of users Page 40....
Enhanced phone functions If you cannot reach a destination Call waiting (camp-on) Prerequisite: You have dialed an internal number and hear a busy signal. It is important that you reach the called party. Wait (approx. 5 seconds) until "Camp-on" appears on the display and the busy Camp-on tone is followed by the ring tone.
Enhanced phone functions Using night answer When night answer mode is active, for example during a lunch break or after of- fice hours, all external calls are immediately forwarded to a specific internal tele- phone (night station). The night station can be defined by service personnel ( standard night answer service) or by you ( temporary night answer service).
Programming the function keys Programming the function keys You can program frequently used functions, station numbers or procedures onto the function keys on your OpenStage 30 T or key module. Configuring function keys See also Page 14. A list of all available functions is displayed, see the overview Page 53.
Programming the function keys Overview of functions The functions are split into the following menus: • Destinations • Feature Settings • PIN and Authorization • Calls • More features The available functions depend on your configuration. If a function is miss- ing, contact your service personnel.
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Programming the function keys Trunk group key: At least one trunk is free. All lines in this trunk group are occupied. View call charges: No chargeable calls have been set up since the last check. Chargeable calls have been set up since the last check. Call forwarding, Forward Line: Flashing slowly - your line is a call forwarding destination.
Programming the function keys Programming a procedure key Numbers and functions which require further input, i.e. which contain several op- erating steps, can be saved on a key on your telephone. The relevant service personnel must be granted appropriate authorization. For example the function "Associated dialing"...
Programming the function keys Configuring repdial keys You can also program internal and external station numbers on the second level. The LED function is not available for internal station numbers on the second lev- el. To program the second level, you must program a "Shift" key Page 52.
Displaying and assigning call charges Displaying and assigning call charges Displaying call charges (not for U.S.) For the current call: Call charges are shown by default on the display when a call ends. If you want to display call charges as they occur during a chargeable call, your service personnel must request this option from the network operator....
Displaying and assigning call charges Displaying call charges for another telephone (not for U.S.) If configured (contact your service personnel), you can also display and print out information on chargeable calls for other phones (such as a pay phone). Prerequisite: You have programmed the function "Show call charges" on a key Page 52.
Privacy/security Privacy/security Turning ringer cutoff on and off If you do not wish to take calls, you can activate the ringer cutoff function. Calls are only identified by one ring signal, and they are shown on the display. Activating Open the idle menu Page 15.
Privacy/security Caller ID suppression You can prevent your station number or name from appearing on the displays of external parties you call. The feature remains active until you deactivate it. Activating Open the idle menu Page 15. Select and confirm the option shown. Suppress call ID? Deactivating Open the idle menu...
Privacy/security Monitoring a room You can use a phone to monitor a room. This function must be enabled on the monitoring phone. When you call this phone, you can immediately hear what is happening in that room. Activating the telephone to be monitored Press the key shown.
Privacy/security Locking the telephone to prevent unauthorized use You can prevent certain unauthorized functions being enabled on your phone during your absence. For example dialing external numbers and access to your mailbox can be prohibited. Ask your service personnel which functions are locked.
Privacy/security Locking another telephone to prevent unauthorized use If configured (contact your service personnel), you can lock and unlock other telephones to prevent unauthorized access. If a phone user locks his or her phone and forgets the personal lock code, you can use this function to unlock the phone.
More functions/services More functions/services Appointments function You can configure your phone to call you to remind you about appointments Page 64. You must save the required call times. You can enter a single appointment that will take place in the next twenty-four hours or you can enter a daily recurring appointment.
More functions/services Sending a message You can send short text messages to individual stations or groups of stations with system telephones. Creating and sending a message Open the idle menu Page 15. Select and confirm the option shown. Send message? Enter the internal station number of the recipient or group.
More functions/services Viewing the transmission time Confirm. Time/date sent? Calling the sender Select and confirm the option shown. Call sender? Deleting messages Select and confirm the option shown. Delete? Leaving an advisory message You can leave messages/advisory messages on your phone’s display for inter- nal callers that wish to contact you in your absence....
More functions/services Displaying the number of waiting calls/ overload display You can show the number of external waiting calls on the display if you pro- grammed the "View number of calls" key Page 52. Press the " Calls in Q" key. If the number of waiting calls exceeds a preset limit while you are engaged in another call (overload), the LED on the key lights up.
More functions/services Changing a number (after exchanging/ moving/relocating a phone) When configured (consult your service personnel), you can move your number to any other phone. Your phone to date is then assigned the old number of your new phone; the num- ber including phone settings (e.
More functions/services Activating functions for another telephone If configured (contact your service personnel), you can activate and deactivate the following functions for other phones (associated service): • Do not disturb, code: 97/#97 Page 59 • Call forwarding, code 13/#1 Page 26 ...
More functions/services Using system functions from outside DISA (direct inward system access) If configured (contact your service personnel), you can use an external phone like an internal station to set up an outgoing external connection via the system. You can also activate or deactivate the following system functions: •...
Contact your network provider to find out which ISDN functions can be code-operated in your country. Unify GmbH & Co. KG shall not be liable for damages/costs which may be incurred by fraudulent activities or remote operation (such as toll fraud).
More functions/services Communicating with PC applications over a CSTA interface If configured (contact your service personnel), you can use your phone to com- municate with PC applications (CSTA = Computer Supported Telecommunica- tions Applications). You send information to the application and receive informa- tion from the application, for example, via your phone display.
More functions/services Controlling relays (only for HiPath 3000) If this function has been configured (contact your service personnel), you can use up to four relays to enable/disable different devices (such as a door opener). Depending on how you program the relays, you can activate and deactivate them manually them or configure them to activate and deactivate automatically (after timeout).
Making calls in the team/executive/secretary configuration Making calls in the team/executive/ secretary configuration If configured (consult your service personnel), you belong to a team of subscrib- ers with multiple lines (multi-line Page 10). Your phone features trunk keys (MULAP keys) Page 75.
"Trunk key" (key label: Transfer Trk) corresponds to a trunk with the result that you can configure up to 8 trunks in OpenStage 30 T . As a team member, you can independently program the following functions on...
Making calls in the team/executive/secretary configuration Placing a call on hold on a trunk key and retrieving the held call Prerequisite: You are conducting a call via one of your group’s trunks. The "Hold" key has been programmed on your telephone Page 52.
Making calls in the team/executive/secretary configuration Direct station selection key Each team member has a direct station selection key for every other team mem- ber. This means that each team member can be reached directly by other team members at the touch of a button. Understanding LED messages from DSS keys LED on the DSS key is off - the team member is not engaged in a phone call.
Making calls in the team/executive/secretary configuration Transferring a call in progress Press the DSS key and announce the call if necessary. Replace the handset. Press the key shown. Accepting a call for another team member Press the flashing DSS key or trunk key. Lift the handset.
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Making calls in the team/executive/secretary configuration Deactivating call forwarding Open the Program/Service menu Page 17. Forward Line: Off Select and confirm the option shown. Press the required line key. Enter the required trunk number. If available, press the "CFW MULAP" key. If you have activated call forwarding for a trunk, a special dial tone sounds when the line is seized.
Making calls in the team/executive/secretary configuration Transferring calls directly to the executive phone Normally, all calls for the executive are audibly signaled only by the secretary phone. You can set audible signaling so calls are signaled only by the executive phone or by a second phone assigned to it.
Using team functions Using team functions If configured (consult your service personnel), your telephone is part of a team. The team consists of internal phones that are able to use certain functions. Activating/deactivating a group call If configured (consult your service personnel), you belong to one or more groups of stations, which can be reached via hunt group or group call station numbers....
Using team functions Select and confirm the option shown. #=Leave all groups The audible tone for all groups and trunks is deactivated. Select and confirm the option shown. *=Rejoin all groups The audible tone for all groups and trunks is activated. If you have activated the audible tone for another group/trunk or deactivat- ed the audible tone for all groups/trunks you belong to, you will hear a spe- cial dial tone when you lift the handset.
Using team functions Uniform Call Distribution (UCD) If configured (consult your service personnel), you may belong to a group of sta- tions (agents), to which calls are distributed. An incoming call is always assigned to the agent idle the longest. Logging on and off at the beginning and end of your shift Press the key shown.
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Using team functions Requesting and activating a work time You can request/activate work time to ensure you have enough time to wrap up the last call. Your phone is excluded from call distribution for a set period or until you log back on. Press the key shown.
Individual phone configuration Individual phone configuration Setting contrast Press one of the keys shown in idle mode Page 15. Select and confirm the option shown. Display contrast? Modify the setting. Keep pressing the key until the desired contrast is set. Save.
Individual phone configuration Adjusting the attention ring volume If you are part of a team with trunk keys, other calls can be signaled acoustically in the team during a call. You will hear the attention ring. Press one of the keys shown in idle mode Page 15.
Testing the phone Testing the phone Testing functionality You can test your phone’s functionality. Prerequisite: The phone is in idle mode. Press the key shown. Select and confirm the option shown. More features? Select and confirm the option shown. *940=Phone test? If everything is functioning correctly: •...
Differing display view in a HiPath 4000 environment Differing display view in a HiPath 4000 environment Depending on the system configuration, some functions may not always be of- fered in the display as described in this document. In addition, display texts may differ from those described in this document ac- cording to the system configuration.
Fixing problems Fixing problems Responding to error messages Possible causes: Invalid entry Station number is incorrect. Possible reactions: Enter correct station number. Possible causes: Not authorized Locked function selected. Possible reactions: Apply to service personnel for authorization for relevant function. Possible causes: Currently not possible Dialed a non-existent station number.
Fixing problems Troubleshooting Pressed key does not respond: Check if the key is stuck. Telephone does not ring: Check whether the "Do not disturb" function is activated on your telephone Page 59). If so, deactivate it. You cannot dial an external number: Check whether your telephone is locked....
• With a computer via the Internet: You can find the "online labeling tool" together with the user interface at http://wiki.unify.com/wiki/Key_Labelling_Tool • Select the appropriate key labeling tool in your language. You can use the tool online via the browser or you can download it for local use.
Index Index Call log ..............17 Call request .............. 17 Call signal ..............18 Call volume .............. 85 Call waiting ............... 50 accepting ............... 43 Activating door opener ..........32 Call waiting (camp-on) Advisory message ............ 66 tone off ..............44 deleting ..............
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Index Distributing calls ............83 Do not disturb ............59 key module ............... 12 Door release ............. 33 Keypad ..............15 Keypad dialing ............71 Keys programming ............52 Editing a dial number ..........34 saving incomplete ..........52 Editing dial inputs ............. 34 Editing the station number ........
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Index Resetting services ............ 68 Ring transfer Open listening ............21 in an executive/secretary team ......80 Opening a door ............32 Ringer cutoff ............. 59 with a code ............32 Ringing group, ............82 OpenStage 30T Room monitor ............61 speakerphone mode function notes ..............
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