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17. SUPPORT & WARRANTY
Support: If a failure or problem is detected please check troubleshooting section in user manual. If problem cannot be solved, please contact
authorized service center or authorized dealer.
Batteries: Rechargeable batteries can be charged and discharged hundreds of times. However, they will eventually wear out. This is not a defect or
failure so that batteries wear out is not covered by this warranty.
Battery lifetime depends on operative conditions like working temperature, type, and frequency of discharging cycles. Higher the temperature
shorter will be the lifetime. Frequent and deep discharging cycles also will short lifetime. For critical applications batteries should be reviewed and
replaced periodically. Long storage (longer than 6 months) without required recharging will wear out batteries. This situation is not covered by this
limited warranty since this is not considered as a defect. Check recharging instructions on user manual.
Conditions - Limited Warranty
1.- Subject to the conditions of this limited warranty, this product is warranted to be free from defects in materials and workmanship at the time of
XMART supplies the product.
In Europe, warranty time is 1 year on electronic parts and 1 year on internal batteries from XMART invoice date.
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In America, standard warranty times could vary depending on country/region or can be extended by purchasing warranty options. Please
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check warranty plans and extensions with your local distributor.
2.- If during the warranty period, this product fails to operate under normal use and service, due to defects in materials or workmanship, authorized
distributor or service center will, at their option, either repair or replace the product in accordance with terms and conditions stipulated herein.
Transportation expenses are not covered by this limited warranty.
3.- Warranty is valid only if the original purchasing document, specifying date of purchase, serial number, and name of the dealer, is presented with
the product to be revised. XMART and authorized partners reserve the right to refuse warranty service if any of this information has been removed,
changed, or missing in original invoice document.
4.- If product is repaired or replaced, repaired, or replaced product will be warranted for the remaining time of the original warranty or for 90 days
on repaired part from date of repair, whichever is longer.
5.- XMART or distribution/service partners reserve the right to charge handling fee if returned product is free of failure or it is out of warranty
because any of the reasons described in this warranty.
6.- If product is out of warranty a reparation proposal will be sent to the user for his approval. If proposal is not accepted, service center will keep
product available for the user during 60 continuous days. After this period product would be disposed and user will not be able to rise any claim.
7.- Rechargeable batteries, such as those included in this product, degrade in capacity over time and with use, even under normal operating
conditions. This is not a defect, so the loss of battery capacity is not covered by this warranty.
8.- This warranty does not cover the partial or total loss of battery capacity caused by prolonged storage (more than 6 months without the
necessary recharge). Even with periodic recharging, this product should not be stored for more than 18 months. Battery damage due to prolonged
storage is not covered by this warranty.
9.- This warranty does not cover failures caused by installations, repairs, and/or openings performed by unauthorized personnel. It does not cover
damages caused by improper installation, improper operation, negligence in maintenance and/or operation. Damages from accidents, fire, or floods
are also not covered.
10.- This product may include protection systems based on input fuses or circuit breakers, which can be triggered because of improper
installation, misuse, or external factors. Such activation is not considered a failure. The replacement of the fuse is not a task covered by this
warranty.
11.- This warranty does not cover any damage that the product may incur during its transportation to the service center for inspection. The service
center's responsibility is limited to receiving and handling the product within its facilities.
12.- The terms of this warranty cannot be modified or extended by third parties without written approval from XMART.
Garantía Limitada
- XMART does not warrant that the operation of this product will be uninterrupted or error-free during its lifetime. If product fails to work, the
maximum liability of XMART under this limited warranty is expressly limited to the lesser of the price you have paid for the product or the cost of
repairing or replacement of any hardware components that malfunction in conditions of normal use.
- In no event will XMART be liable for any damages caused by the product or the failure of the product to perform, including any lost profits or
savings or special, incidental, or consequential damages. XMART is not liable for any claim made by a third party to XMART or to final user.
- XMART is not responsible for damage that occurs as a result of your failure to follow the instructions intended for this hardware product.
www.xmart-ups.com
USER MANUAL – OPTIMA T10 15K/20K
VER.2311.09 (ENG)
79
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