Table of Contents
Advertisement
13. SUPPORT & WARRANTY
Support: If a failure or problem is detected please check troubleshooting section in user manual. If problem cannot be solved, please
contact authorized service center or authorized dealer.
Batteries: Rechargeable batteries can be charged and discharged hundreds of times. However, they will eventually wear out. This is not
a defect or failure so that batteries wear out is not covered by this warranty.
Battery lifetime will depend of operative conditions like working temperature, type and frequency of discharging cycles. Higher the
temperature shorter will be the lifetime. Frequent and deep discharging cycles also will short lifetime. For critical applications batteries
should be revised and replaced periodically. Long storage (longer than 6 months) without required recharging will wear out batteries. This
situation is not covered by this limited warranty since this is not considered as a defect. Check recharging instructions on user manual.
Conditions - Limited Warranty
1.- Subject to the conditions of this limited warranty, this product is warranted to be free from defects in materials and workmanship at
the time of XMART supplies the product.
In Europe, warranty time is 2 years on electronic parts and 2 years on internal batteries from XMART invoice date.
▪
In America, standard warranty times could vary depending on country/region or can be extended by purchasing warranty options.
▪
Please check warranty plans and extensions with your local distributor.
2.- If during the warranty period, this product fails to operate under normal use and service, due to defects in materials or workmanship,
authorized distributor or service center will, at their option, either repair or replace the product in accordance with terms and conditions
stipulated herein. Transportation expenses are not covered by this limited warranty.
3.- Warranty is valid only if the original purchasing document, specifying date of purchase, serial number and name of the dealer, is
presented with the product to be revised. XMART and authorized partners reserve the right to refuse warranty service if any of this
information has been removed, changed or missing in original invoice document.
4.- If product is repaired or replaced, repaired or replaced product will be warranted for the remaining time of the original warranty or for
90 days on repaired part from date of repair, whichever is longer.
5.- XMART or their distribution/service partners reserve the right to charge handling fee if returned product is free of failure or it is out of
warranty because any of the reasons described in this warranty.
6.- If product is out of warranty a reparation proposal will be sent to the user for his approval. If proposal is not accepted, service center
will keep product available for the user during 60 continuous days. After this period product would be disposed and user will not be able
to rise any claim.
7.- Rechargeable batteries, like included in this product, will definitively wear out even under normal operation. This is not a defect or
failure, so it is not covered by this warranty.
8.- This warranty does not cover batteries wear out caused by improper or long storage (over 6 months without required recharging as
indicated in product manual). Even performing recharging procedure this product cannot be storage longer than 18 months. Problems on
batteries caused by this kind of long storage are not covered by this warranty.
9.- This warranty does not cover product failures caused by installations, modifications or repair performed by non-authorized person. If
product is open by not authorized technician warranty will be considered void. This warranty does not cover failure caused by inadequate
installation or maintenance, misuse, accidents, fire or floods.
10.- This product can include protection devices like input fuse or input breaker. Activation of this kind of devices is not a failure it is
caused by an improper product installation. Input fuse or breaker reset, or replacement is not covered by this warranty.
11.- This warranty does not cover damages produced during transportation from user to technical service caused by improper packing of
the product by user.
12.- Warranty terms and conditions cannot be modified or extended by third parties without written approval of XMART.
Limited Warranty
- XMART does not warrant that the operation of this product will be uninterrupted or error-free during its lifetime. If product fails to work,
the maximum liability of XMART under this limited warranty is expressly limited to the lesser of the price you have paid for the product or
the cost of repairing or replacement of any hardware components that malfunction in conditions of normal use.
- In no event will XMART be liable for any damages caused by the product or the failure of the product to perform, including any lost profits
or savings or special, incidental, or consequential damages. XMART is not liable for any claim made by a third party to XMART or to final
user.
- XMART is not responsible for damage that occurs as a result of your failure to follow the instructions intended for this hardware product.
www.xmart-ups.com
USER MANUAL – OPTIMA-T10 6K/10K (UL)
VER.190731-GA2UL (ENG)
INDEX
38
Advertisement
Table of Contents
