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Chapter 11. Using a Modem for
Remote IBM Service
In certain situations when you call for IBM service,
the IBM service representative will request
permission to establish a temporary, remote
connection to the IBM 6611. A modem must be
connected to the serial port. It must be a 2400-bps
modem that is compatible with the Hayes
Smartmodem** Attention (AT) command set.
Whenever you authorize IBM service to establish
such a remote connection, you must:
•
Connect and configure the modem before the
remote service session begins. (The System
Manager provides a function that enables you
to configure the modem remotely.)
'" For an illustration of the connection of a remote
.~
modem, see the information about remote
access using a modem in the IBM 6611
Network Processor Introduction and Planning
Guide.
•
Provide the IBM service representative with the
following information:
The telephone number of a modem that is
(or will be) connected to the S2 or Serial 2
port of the IBM 6611.
A password that is valid only during the
time that the problem exists. The IBM
service representative must use the
password to log in to the IBM 6611. You
are responsible for deleting the password
authorization after the problem has been
solved.
©
Copyright IBM Corp. 1992, 1993
11-1
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