Appendix A.3. Check Wiring And Settings; Appendix A.4. Take Diagnostic Capture With The Fieldserver Utilities; Figure 29: Ethernet Port Location - SMC Networks ProtoNode FPC-N34 Manual

Appendix A.3. Check Wiring and Settings

•
No COMS on Modbus RTU side. If Tx/Rx are not flashing rapidly then there is a COM issue on
the Modbus side. To fix this problem, check the following:
o
Visual observations of LEDs on ProtoNode
o
Check baud rate, parity, data bits, stop bits
o
Check Modbus device address
o
Verify wiring
o
Verify Modbus device is connected to the same subnet as the ProtoNode
o
Verify the Modbus device was discovered in Web Configurator (Section
•
Field COM problems:
o
Visual observations of LEDs on ProtoNode
o
Check dipswitch settings (using correct baud rate and device instance)
o
Verify IP Address setting
o
Verify wiring
NOTE: If the problem still exists, a Diagnostic Capture needs to be taken and sent to technical
support. (Appendix

Appendix A.4. Take Diagnostic Capture With the FieldServer Utilities

•
Once the Diagnostic Capture is complete, email it to
Diagnostic Capture will accelerate diagnosis of the problem.
•
Ensure that FieldServer Toolbox is Loaded on the PC that is currently being used, or
download FieldServer-Toolbox.zip on the Sierra Monitor Corporation webpage, under
Customer Care-Resource Center, Software Downloads:
http://www.sierramonitor.com/customer-care/resource-center?filters=software-downloads
•
Extract the executable file and complete the installation.
•
Disable any wireless Ethernet adapters on the PC/Laptop.
•
Disable firewall and virus protection software if possible.
•
Connect a standard Cat5 Ethernet cable between the PC and ProtoNode.
•
Double click on the FS Toolbox Utility.
A.4)

Figure 29: Ethernet Port Location

Page 33 of 50
ProtoNode Startup Guide
(Appendix A.7)
(Appendix A.7)
PKCHTsupport@spx.com
Ethernet Port
4.2)
. The