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TR OUB LESHOOT IN G
8.2
General Troubleshooting
When troubleshooting a WirelessHART network, the first step is to check the power and an-
tenna connection. Once that has been established, check that the gateway is powered on by
looking at ST LED.
Refer
Table 15
Problem
Unable to open Webserver
WirelessHART
field devices take a long
time to connect to the net-
work or WirelessHART field
devices are not communi-
cating to the AWIN GW100
rev.2 gateway
Error LED illuminates after
bootup
Error LED illuminates
3B NP 10299 2 B
to identify various problems and possible solutions.
Table 15: Troubleshooting procedures
Solution
1.
Ensure power is applied to AWIN GW100 rev.2.
2.
Ensure cable is connected between PC and AWIN GW100 rev.2. If so,
LINK LED is ON.
3.
Verify network settings of PC match network settings of AWIN GW100
rev.2. They should be on same subnet. Confirm IP addresses of LAN in-
terface. If IP address is unknown, the AWIN GW100 rev.2 can be hard to
reset. This will result in factory default configuration, and all previous
configuration will be lost. See Section
for details.
4. The LAN Link and Duplex selection in the AWIN GW100 rev.2 should
match the settings of the connected wired network. Select Auto if in
doubt.
5. If the device still retains the error state, then try soft or hard reset.
1
Log into the AWIN GW100 rev.2 and verify that Active Advertising is on.
By default, Active Advertising is ON for 60 minutes. This feature can be
re-activated for adding new devices to the network more quickly.
2
Verify that the field devices are powered up and also verify the correct
Network ID and Join Key are programmed into the devices. Make sure
to use the proper decimal and hexadecimal representations of the Net-
work ID and Join Key, as they can vary between vendors.
3
Make sure that the devices are within the communication range of the
gateway or another WirelessHART device configured in the same net-
work.
4 Make sure that there is no competing WirelessHART gateway with
same Network ID and Join Key running in parallel in the target cover-
age area.
Log into web manager, if possible, to check the status of the AWIN GW100
rev.2. If it states on Home page: "Error Retrieving AP Mote Data From Net-
work Manager", then wait for at least two minutes to let the gateway clear
the error itself. If it persists afterwards, then reboot the gateway. It can
be done through the reboot option in the maintenance menu. If it is not
possible then power cycle the gateway.
If the gateway is subjected to excessive ethernet frames (or data/broad-
cast storm) then it can result in reduced performance and in extreme
cases may result in freeze of communication in the gateway.
In such event, normal operation can be resumed by removing the cause of
the "data/broadcast storm" and physically restarting the device by power
cycling.
GE NERA L TRO UB LESH OOT ING
Basic Features of AWIN GW100
5 3
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Table of Contents
Troubleshooting
