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Fuji Xerox Color J75 Press Service Manual
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Fuji Xerox Color J75 Press Service Manual

Fuji Xerox Color J75 Press Service Manual

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Color J75/C75 Press
S e r v i c e M a n u a l Ve r . 1 . 1 ( i n P D F )

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Summary of Contents for Fuji Xerox Color J75 Press

  • Page 1 Color J75/C75 Press S e r v i c e M a n u a l Ve r . 1 . 1 ( i n P D F )
  • Page 3 Handle with care to avoid loss or damage of the manual. Edited by: Fuji Xerox Co., Ltd. Solution Service & Operational Management CS Dept. MMC Bldg, 3-6-1, Minato-mirai, Nishi-ku, Yokohama-shi, Kanagawa, JAPAN 220-0012 PRINTED IN JAPAN...
  • Page 5 0 Preface 0.1 Getting to know this Service Manual ................ 0.2 How to use the Service Manual................0.3 Description for Terminology And Symbols ............... 02/2013 Ver.1.1 Color J75/C75 Press Preface...
  • Page 6 Preface Color J75/C75 Press 02/2013 Ver.1.1...
  • Page 7 0.1 Getting to know this Service Manual 0.2 How to use the Service Manual This manual is used as the standard service manual for Color J75/C75 Press. This manual describes the standard procedures for the servicing this product. Refer to Chapter 1 Service Call Procedure for efficient and effective servicing during maintenance calls.
  • Page 8 Installation of any part other than the ones designated by Fuji Xerox Co. Ltd. shall be strictly prohibited because it cannot be guaranteed in quality and safety.
  • Page 9 Important Information Stored Component (ISC) This component stores all the important customer information that is input after the installation. When performing replacement, follow the procedures in 'Chapter 4 Disassembly/Assembly and Adjustment' to replace/discard. Make absolutely sure that no customer information gets leaked outside. 02/2013 Ver.1.1 0.3 Description for Terminology And Symbols...
  • Page 10 Preface Color J75/C75 Press 02/2013 Ver.1.1 0.3 Description for Terminology And Symbols...
  • Page 11 Chapter 1 Service Call Procedure...
  • Page 13 1 Service Call Procedure 1.1 Before Starting the Servicing..................1.2 Service Call Procedure..................... 1.3 Detailed Contents of the Service Call............... 1.4 TRIM Check List....................... 1.5 Periodic Replacement Parts..................02/2013 Ver.1.1 Color J75/C75 Press Service Call Procedure...
  • Page 14 Service Call Procedure Color J75/C75 Press 02/2013 Ver.1.1...
  • Page 15 1.1 Before Starting the Servicing Also, a new Earthquake Preparedness Kit (IOT/H: F5004-TZH) is available to enable the installation on a flat and smooth surface such as plastic tiled or raised floor. 1.1.1 Safety For details on the new Earthquake Preparedness Kit that is common for all machine types, refer to To prevent any accident that may occur during a maintenance service, any warning or any caution FTI No.3-450.
  • Page 16 Service Call Procedure Color J75/C75 Press 02/2013 Ver.1.1 1.1 Before Starting the Servicing 1.1.2 Things to Take Note When Handling Customer Information 1.1.3 Other Precautions Handling of customer's electronic information - samples of copy/print/received fax (paper data), log Pay attention to the following when performing maintenance service to avoid wrong or redundant servic- files (Activity Report), and etc.
  • Page 17 1.2 Service Call Procedure Perform TRIM Service. (Color MC only) Perform [Calibration]. 1.2.1 Initial Actions 1.2.4 Final Actions Ask the operator(s) about the machine condition. Check overall operation/features. Record the billing meter readings. Check the machine exterior and consumables. Inspect any error copies and error prints, then check the machine. Train the operator as required.
  • Page 18 Service Call Procedure Color J75/C75 Press 02/2013 Ver.1.1 1.3 Detailed Contents of the Service Call 1.3 Detailed Contents of the Service Call 1.4 TRIM Check List 1.3.1 Initial Actions During every service call, perform the following items. Ask the operator(s) about the machine condition. Table 1 •...
  • Page 19 1.5 Periodic Replacement Parts CAUTION Do not place the drawing materials such as toner, developer, and drum in the car for long periods of time. When servicing, check the parts that require periodical replacement for the number of copies, the number The Periodic Replacement Parts that are necessary to maintain the Main Unit's functions/performance of revolution of the Drum/Transfer Belt, and the number of fed sheets at servicing.
  • Page 20 Tray 2 Takeaway Roll: PL 31.13 Item 9 954-843 [Color C75 Press Only] 4000C2-HCF:Tray 1 Feed/Retard/Nudger Roll 300 Kfeed Feed: PL 31.12 Item 16 954-872 [Color J75 Press Only] Nudger: PL 31.12 Item 14 Replace the Feed/Nudger/Retard Rolls at the same time. Retard: PL 31.15 Item 6...
  • Page 21 Reference 4000C2-HCF:Tray 2 Feed/Retard/Nudger Roll 300 Kfeed Feed: PL 31.12 Item 16 954-874 [Color J75 Press Only] Nudger: PL 31.12 Item 14 Replace the Feed/Nudger/Retard Rolls at the same time. Retard: PL 31.15 Item 6 4000C2-HCF:MSI T/A Roll 1,500 Kfeed MSI Takeaway Roll: PL 32.22 Item 3...
  • Page 22 Service Call Procedure Color J75/C75 Press 02/2013 Ver.1.1 1.5 Periodic Replacement Parts 1-10...
  • Page 23 Chapter 2 Troubleshooting...
  • Page 25 2 Troubleshooting 005-907 DADF Pre Regi Sensor Static Jam ..............2.1 Preface 005-908 DADF Regi Sensor Static Jam................. 2.1.1 How to Troubleshoot 005-909 DADF Lead Regi Sensor Static Jam..............2.1.1 How to Troubleshoot ..................... 005-910 DADF Out Sensor Static Jam ................2.1.2 Glossary ........................
  • Page 26 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 041-330 PH F7 Fuse Fail ....................CHAIN 48 041-331 PH F8 Fuse Fail ....................048-100 IFM/ICM Decurler In Sensor On Jam (IOT) ............. 041-332 PH F9 Fuse Fail ....................048-102 IFM/ICM Exit Sensor On Jam ................041-333 PH F10 Fuse Fail .....................
  • Page 27 049-232 Set Clamp Home Sensor On Fail..............059-324 Heat Roll Fail....................049-233 Set Clamp Home Sensor Off Fail..............059-325 Heat Roll Over Temperature Fail ..............049-234 Side Tamper Extension Home Sensor On Fail ..........CHAIN 61 049-235 Side Tamper Extension Home Sensor Off Fail ..........061-310 Video ASIC Y/M Fail ..................
  • Page 28 078-100 (4000C1 HCF Tray 1) MSI Pre Regi Sensor On Jam (Color C75 Press) ..073-104 Pre Regi Sensor On Jam (Tray 3)..............078-100 (4000C2 HCF Tray 1) MSI Pre Regi Sensor On Jam (Color J75 Press) ..073-105 Regi In Sensor On Jam (Tray 3) ..............
  • Page 29 078-150 (4000C1 HCF Tray 2) MSI Pre Regi Sensor On Jam (Color C75 Press) ..091-411 Drum Cartridge Y Near Life................078-150 (4000C2 HCF Tray 2) MSI Pre Regi Sensor On Jam (Color J75 Press) ..091-416 Drum Cartridge Y Pre Near Life ...............
  • Page 30 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 092-657 ATC Amplitude Fail Y ..................094-323 2nd BTR Contact Fail..................092-658 ATC Amplitude Fail M ..................2.2.2 Other Failure FIP 092-659 ATC Amplitude Fail C..................2.2.2.1 AC Power FIP ....................092-660 ATC Amplitude Fail K ..................2.2.2.2 +5VDC Power FIP....................
  • Page 31 OF-05 IIT System Fail ....................003-344 IISS_ESS X Hotline Fail PowerOn..............OF-06 IOT System Fail ....................003-345 X PIO Unmatch Fail 1 ..................OF-07 FAX System Fail ....................003-346 X PIO Unmatch Fail 2 ..................OF-08 116-324 Fail ......................003-700 Returned a lot of Documents error..............OF-09 Common Job Fail ....................
  • Page 32 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 003-976 FAX Line Memory Overflow (N up) ..............016-215 SW Option Fail (JPEG boad Not Exist)............003-977 Document Miss Match (Multi Scan)..............016-216 SW Option Fail (ExtMemory Not Exist) ............003-978 Color Document Miss Mutch (Multi Scan) ............016-217 SW Option Fail (Controller ROM not Printer kit) ..........
  • Page 33 016-333 Long Boot Diag Page Memory Broken Standard Fail ........016-411 XCP_UNSUPPORTED_CLASS_VERSION ............ 016-334 Long Boot Diag Page Memory Broken Option Fail .......... 016-412 XCP Plugin Misc Error ..................016-335 Cont ProgramROM Fail-1 ................016-413 Couldnt detect proxy server automatically............016-336 Cont ProgramROM Fail-2 ................
  • Page 34 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 2-10 016-545 Attestation Agent error 545 ................016-603 HDD not found Fail ..................016-546 Attestation Agent error 546 ................016-604 Created debug-log by System ................. 016-548 Attestation Agent error 548 ................016-605 Created debug-log by ExtCont................. 016-553 Attestation Agent error 553 ................
  • Page 35 016-742 Download Data Product ID Mismatch .............. 016-793 MF I/O HD Full ....................016-743 Device Model/Panel Type Error ............... 016-794 MediaReader:Media No Insert ................. 016-744 Download Data CheckSum Error ..............016-795 MediaReader:Format Error ................016-745 Download Data XPJL Fatal Error ..............016-796 Document insert operation error ..............
  • Page 36 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 2-12 017-728 Scan JobFlow Document Fail................018-519 bmlinks unknown-error..................017-729 Temporary Err in Pdl Transfer................018-520 Internal error in BMLinkS Scan ................ 017-730 Network Err in Pdl Transfer ................018-521 request send failure in BMLinkS ..............017-731 POP Server Not ConnectFail ................
  • Page 37 018-591 File name suffix limit over................. 018-750 LDAP protocol error 50 ..................018-592 lock folder create fail ..................018-751 LDAP protocol error 51 ..................018-593 lock folder delete fail ..................018-752 LDAP protocol error 52 ..................018-595 Detected user duplication, in LDAP ..............018-753 LDAP protocol error 53 ..................
  • Page 38 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 2-14 021-360 EP Accessory Fail .................... 021-732 EP Accessory Error732..................021-361 EP Accessory Kind Config Error ..............021-733 EP Accessory Error733..................021-400 Check Request....................021-750 U Parts Request Fail (EP-SV)................021-401 USB IC Card Reader connection error info ............021-751 Maintenance Request Fail (EP-SV) ..............
  • Page 39 024-371 IOT-ESS Communication Fail 21 ..............024-928 Scratch Sheet Compile (A-Fin) ................ 024-372 IOT-ESS Communication Fail 22 ..............024-929 Center Tray Full Stack ..................024-373 IOT-ESS Communication Fail 23 ..............024-930 Stacker Tray Full (LargeSize Full)..............024-374 Regi Con PLL Parameter Fail ................024-931 Staple Dust Full....................
  • Page 40 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 2-16 024-981 Finisher TopTray Full ..................026-735 Authentication Makes Waiting Print Jobs Deleted ........... 024-982 Stacker Lower Safety warning................026-736 Internal Error in HTTP upload ................024-983 Booklet Tray Full ....................026-737 Network Error ....................024-984 Booklet Low Staple F ..................
  • Page 41 027-578 SMB Protocol error 4-038 ................027-744 Template Server ADD ERR (DNS Library) ............027-584 SMB Protocol error 4-044 ................027-745 Template Server ADD ERR (DNS address)............. 027-585 SMB Protocol error 4-045 ................027-746 JobTemplate Pool Server Not Ready............... 027-586 SMB Protocol error 4-046 ................027-750 Fax document incongruent................
  • Page 42 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 2-18 033-319 Fax Control task detects error ................033-529 RTN Receive....................033-320 Controller not respond when system is Booting ..........033-530 DTMF Illegal Procedure Error ................. 033-321 Fax Card not respond when system is Booting..........033-531 DTMF Procedure Error ..................
  • Page 43 033-581 Access Authentication failure ................033-751 Activity Report suspended by Printing Inhibition ..........033-582 Mismatched ability.................... 033-755 Fax printing is canceled by the defect of Fax card........... 033-583 Temporarily unavailable ................... 033-790 EP-DX Call Wait (Not Redial count)..............033-584 SIP request timeout..................033-791 EP-DX Call Wait (Redial count) ...............
  • Page 44 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 2-20 034-713 Timeout-Transmission canceled ..............034-764 Com. Capability not configured................ 034-714 Line Disconnected-Timeout T305 ..............034-765 Error by service,feature limit ................034-715 Line Disconnected-Timeout 3082..............034-766 Selected com. not implemented............... 034-716 Connection Timeout (T313)................034-767 Selected mode not implemented ..............
  • Page 45 035-712 No response after 3 NSC ................. 036-xxx FIP 035-713 T2 timeout after sending FTT................036-500 Illegal PDRP Parameter ................... 035-714 DCN Received after NSC/DTC ................ 036-501 Illegal RDPBP Parameter................. 035-715 Wrong Password-Polling Error................. 036-502 Illegal RDPBN Parameter ................035-716 No past message-T2 Timeout................036-503 Illegal RDCLP Parameter.................
  • Page 46 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 2-22 036-706 SABM Wait Timeout in G4 ................036-757 TCA Wait Timeout.................... 036-707 UA wait Timeout in G4 ..................036-758 TCR Wait Timeout ................... 036-708 Cannot establish link in G4................036-759 TCC Wait Timeout ................... 036-709 DISC receive before link close .................
  • Page 47 049-500 HCS1 ROM Write Error..................093-436 Drum/Toner Cartridge CRUM Trouble Info ............049-700 Out tray changed from stacker1............... 093-940 Toner Y CRUM Comm Fail ................049-950 HCS1 MIX SIZE STACK Fail ................102-xxx FIP 049-973 Stacker Extraction button was pushed............. 102-311 USB Dongle Access Fail ..................
  • Page 48 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 2-24 116-332 ESS Standard ROM Error ................116-386 Incorrect USB port used for FAX ..............116-333 LocalTalk Soft Fail.................... 116-387 MRC HW Fatal Error..................116-334 ESS NVRAM Data Compare Fail ..............116-388 No HD that Should Be..................116-336 Redirector HD Fail....................
  • Page 49 116-773 Invalid JBIG Param P Fixed ................121-317 Continuous JOB setting missmatch of EPLyzer..........116-774 Invalid JBIG Param YD Fixed ................121-318 Auth/Accout Settings Is Not Supported............116-775 Invalid JBIG Param L0 Fixed ................121-319 Fax Send Charging and Internet FAX Setting Confliction ........ 116-776 Invalid JBIG Param MX Fixed ................
  • Page 50 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 2-26 123-358 Log EEPROM Write Error(UI-Panel) ..............124-324 All Billings Mismatch ..................123-362 No Object (UI-Panel) ..................124-325 Billing Restoration Fail ..................123-368 Short of UI Memory (UI-Panel)................. 124-326 IOT Speed Not Registered................123-369 Invalid Interface Value (UI-Panel) ..............124-327 IOT Speed Change SW Fail ................
  • Page 51 124-710 Output Tray changed from MailBoxSorter............134-xxx FIP 134-210 Fax Cont Parameter Invalid ................125-xxx FIP 134-211 Fax Card Main Board Failure ................125-311 PSWcont Unexpected Fail ................202-xxx FIP 127-xxx FIP 202-399 JME Soft Fatal error ..................127-210 DFE Communication Fail ................. 127-211 DFE Parameter Error ..................
  • Page 52 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 2-28...
  • Page 53 2.1.1 How to Troubleshoot 2.1.2 Glossary Procedure The following terminology are used throughout the troubleshooting section. The meaning of these termi- nology must be fully understood when performing problem analysis. Troubleshooting procedures are roughly divided into two categories. Level 1 Troubleshooting: Common terms: Level 1 Troubleshooting (Level 1 FIP) is the first step to diagnose a problem.
  • Page 54 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 2.1.1 How to Troubleshoot 2-30 2.1.3 How to use Controller FIP Table 1 Voltage Level Range Due to standardization of Controllers, some machines with different names have the common Controller installed. They also display the same Fault Code. +24VDC +23.28 ~ +25.73VDC 0.0 ~ +3.0VDC...
  • Page 55 2.1.4 Controller Chain-Link No. Definition Table 1 ChainNo Subsystem Name Description Chain No. Definition Chain No. is used to identify the Controller module in which an error has occurred. IISS Detects IIT-related errors under Cont's control. IISS(Ext) Detects IIT Extension Board-related errors under Cont's con- Table 1 trol.
  • Page 56 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 2.1.1 How to Troubleshoot 2-32 Table 2 Link No Error Classification Description 600~699 Hidden Fail or History This is not defined as 'Failure'. This is a fault that does not affect job operations and does not need to notify users.
  • Page 57 005-121 DADF Feed Sensor On Jam 005-123 DADF Simplex/Side 1 Regi Sensor On Jam BSD-ON:CH5.4 BSD-ON:CH5.6, CH5.5 The DADF Feed Sensor does not turn ON within the specified time after the Pre Feed has started. The DADF Regi Sensor does not turn ON within the specified time after the DADF Pre Regi Sensor On. Cause/Action Cause/Action Check the following:...
  • Page 58 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 CHAIN 5 2-34 BSD-ON:CH5.6, CH5.7 Cause/Action Check the following: The DADF Regi Sensor does not turn OFF within the specified time after the Read operation has started (the DADF Regi Motor has turned ON). •...
  • Page 59 • The DADF Exit Sensor (DC330 [005-209]) for operation failure. (PL 54.23) The DADF Feed Sensor does not turn OFF within the specified time after the DADF Feed Sensor On in Hole Punched mode. • The DADF Platen Motor (DC330 [005-047]) for operation failure. (PL 54.9) •...
  • Page 60 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 CHAIN 5 2-36 Cause/Action Check the following: 005-154 DADF Holed Out Sensor Off Jam • The DADF Level Sensor (DC330 [005-203]) for operation failure. (PL 54.17) BSD-ON:CH5.7 • The DADF Tray Motor (DC330 [005-086]) for operation failure. (PL 54.4) The DADF Out Sensor does not turn OFF within the specified time after the DADF Out Sensor On in Hole •...
  • Page 61 BSD-ON:CH5.5 Cause/Action Perform the DADF software download. Documents with a prohibited size combination was detected. Cause/Action Explain to the customer that the following size combinations are prohibited. 005-275 DADF RAM Fail BSD-ON:CH3.3 • A5 SEF and all the other document sizes. •...
  • Page 62 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 CHAIN 5 2-38 The DADF Bottom Sensor does not turn OFF within the specified time after the Tray has started to rise 005-306 DADF Tray Interlock Open during the initialization operation with no loaded document. BSD-ON:CH5.1 Cause/Action The DADF Tray Interlock Sensor detected an Open state during DADF operation.
  • Page 63 005-909 DADF Lead Regi Sensor Static Jam Cause/Action Follow the instructions on the UI screen. Refer to CF-001 FIP. 005-910 DADF Out Sensor Static Jam 005-942 DADF Tray Stack Over Fail BSD-ON:CH5.2 Refer to CF-001 FIP. The DADF Level Sensor was detected to be ON at the start of the Tray Lift Up. 005-911 DADF Exit Sensor Static Jam Cause/Action Reduce the document sheet count and reload.
  • Page 64 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 CHAIN 5 2-40 If no problem is found, replace the DADF PWB. (PL 54.3) 005-947 FS-Size Mismatch Jam on No Mix-Size or SS Mix-Size BSD-ON:CH5.3 In No Mix or Slow Scan (SS) Mixed mode, it was detected that a document with a different size in Fast Scan (FS) direction was transported from the DADF.
  • Page 65 010-311 Heat Roll STS Disconnection Fail • MCU PWB (PL 18.2) 010-321 Fusing Unit Nip Fail BSD-ON:CH10.4 BSD-ON:CH10.1 An open circuit abnormality (the AD value of the STS is equivalent to the open circuit value) of the Heat Roll Thermistor was detected. Nip or Release operation error of the Fusing Unit was detected.
  • Page 66 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 CHAIN 10 2-42 An open circuit abnormality (the AD value of the NC Sensor is equivalent to the open circuit value) of the When in the Wait state, the system detected a continuous light ON fault in any of the Main Lamp 1, Main NC Rear Sensor at the Fusing Unit was detected.
  • Page 67 • Fusing Unit (PL 7.1) NOTE: This Fail is a Sub System failure and its occurrence cuts off the +24VDC_C13. (Refer to BSD CH1.7) • MCU PWB (PL 18.2) Cause/Action Turn the power OFF and ON. If the problem persists, record the following NVM values and replace the 010-342 Decurler Upper Fail Fusing Unit (PL 7.1).
  • Page 68 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 CHAIN 10 2-44 • PH Drive PWB (PL 18.4) 010-421 Fusing Unit Life Over • MCU PWB (PL 18.2) BSD-ON:CH10.6 • IOT PWB (PL 18.2) It is time to replace the Fusing Unit. 010-357 Fusing Unit Pitch Rejection Fail Cause/Action Replace the Fusing Unit.
  • Page 69 024-923 Toner Empty Y Refer to CF-002 FIP. 024-924 Toner Empty M Refer to CF-002 FIP. 024-925 Toner Empty C Refer to CF-002 FIP. 024-927 OCT Full Stack BSD-ON:CH10.20 Offset Catch Tray Full was detected. Cause/Action Check the following: • The light emitter or the light receptor section of the sensor for blockage due to curled paper tail edge.
  • Page 70 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 CHAIN 24 2-46...
  • Page 71 041-311 LD 24V Fuse Fail Check the connection between the MCU PWB J408-A7 and the MOB ADC Assembly J264-7 for BSD-ON:CH1.7, CH6.10, CH6.11, CH6.12, CH6.13 short circuit (earth fault). Fuse 3 on the MCU PWB has blown. Replace the MCU PWB. (PL 18.2) NOTE: This Fail is a Sub System failure and its occurrence cuts off the +24VDC_C13.
  • Page 72 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 CHAIN 41 2-48 Replace the PH Drive PWB. (PL 18.4) Check the connections between the PH Drive PWB J462-A2, A5 and the Regi Motor P271-5, 2 for short circuits (earth fault). 041-328 PH F5 Fuse Fail Replace the PH Drive PWB.
  • Page 73 BSD-ON:CH1.7, CH8.8, CH10.13, CH10.14 041-330 PH F7 Fuse Fail Fuse 9 on the PH Drive PWB has blown. BSD-ON:CH1.13, CH8.5 NOTE: This Fail is a Sub System failure and its occurrence cuts off the +24VDC_C13. (Refer to BSD CH1.7) Fuse 7 on the PH Drive PWB has blown. Procedure NOTE: This Fail is a Sub System failure and its occurrence cuts off the +24VDC_C13.
  • Page 74 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 CHAIN 41 2-50 • J468-B7 (Inverter Fan) • J438-1 (Duplex Fan 1/2) Is the resistance 5 Ohm or higher for all? • J438-8, 9 (Decurler Pene Up Motor) • J439-1 (V-Tra Fan) Check the connections that are in earth fault (at 5 Ohm or lower) for short circuits. Is the resistance 5 Ohm or higher for all? Replace the PH Drive PWB.
  • Page 75 BSD-ON:CH3.2, CH1.4, CH1.5 A serial communication error has occurred between the MCU PWB and the PH Drive PWB. NOTE: This Fail is a Sub System failure and its occurrence cuts off the +24VDC_C13. (Refer to BSD CH1.7) Cause/Action Check the following: •...
  • Page 76 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 CHAIN 41 2-52...
  • Page 77 042-313 Rear Fan Fail 042-321 Drum Motor M Fail BSD-ON:CH9.29 Refer to CF-003 FIP. Rear Fan failure was detected. When the Rear Fan Fail signal indicating an abnormality of the Fan was monitored at the specified time interval for 12 s after 2 s has passed after the Rear Fan operation had 042-322 Drum Motor C Fail started, it was found to have failed more than the specified number of times.
  • Page 78 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 CHAIN 42 2-54 The Belt Edge detected value (by monitoring the Belt Edge Sensor output value) is out of specification NOTE: This Fail is a Sub System failure and its occurrence cuts off the +24VDC_C13. (Refer to BSD CH1.7) range.
  • Page 79 BSD-ON:CH9.30 042-330 Fusing Unit Exhaust Fan Fail CC Intake Fan failure was detected. When the CC Intake Fan Fail signal indicating an abnormality of the Fan was monitored at the specified time interval for 12 s after 2 s has passed after the CC Intake Fan BSD-ON:CH10.7 operation had started, it was found to have failed more than the specified number of times.
  • Page 80 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 CHAIN 42 2-56 If the problem persists even after repeating the above procedure a few times, replace the IBT Belt. (PL NOTE: This Fail is a Sub System failure and its occurrence cuts off the +24VDC_C13. (Refer to BSD CH1.7) 6.3) Cause/Action...
  • Page 81 045-310 Image Ready NG NOTE: This Fail is a Sub System failure and its occurrence cuts off the +24VDC_C13. (Refer to BSD CH1.7) BSD-ON:CH3.1 Cause/Action The Controller image preparation failure was detected. Check the voltage at IOT PWB J435-1. (+5VDC) •...
  • Page 82 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 CHAIN 45 2-58 The system detected that the beam was not lighted due to a Video Line malfunction between the VIDEO NOTE: When this Fail occurs, a misdetection of Heat Roll high temperature error might occur. After ASIC of M color and the ROS LD DRIVER IC.
  • Page 83 Refer to CF-005 FIP. 045-366 IRECT Error C Fail Refer to CF-005 FIP. 045-367 IRECT Error K Fail Refer to CF-005 FIP. 02/2013 Ver.1.1 CHAIN 45 2-59 Color J75/C75 Press Troubleshooting...
  • Page 84 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 CHAIN 45 2-60...
  • Page 85 047-210 OCT Offset Fail BSD-ON:CH10.20 047-320 All Out Tray Broken Fail • At the Offset operation to the Front Position or the Rear Position, it failed to move in the same direc- BSD-ON:CH3.7, CH26.4 tion for 3 times in a row. All of the output destinations in the Output device are malfunctioning, and no output destination is avail- •...
  • Page 86 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 CHAIN 47 2-62...
  • Page 87 048-100 IFM/ICM Decurler In Sensor On Jam (IOT) BSD-ON:CH26.2, CH28.2 BSD-ON:CH26.11, CH28.11 The Front Door of the IFM or ICM is open. The Decurler In Sensor did not turn ON within the specified time after the IOT Exit Sensor On. Cause/Action Check the following: Cause/Action...
  • Page 88 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 CHAIN 48 2-64 048-312 IFM/ICM Decurler Cam Position Sensor 2 On Fail BSD-ON:CH26.13, CH28.14 048-315 IFM/ICM Decurler Gate Sensor Off Jam After the Clock output of the Decurler Cam Motor had started, the Decurler Cam Position Sensor 2 did BSD-ON:CH26.12, CH28.12 not turn ON within the specified time.
  • Page 89 048-320 HCS 1 Communication Fail Cause/Action Check that the power supply to each post-processing device is turned ON. BSD-ON:CH26.5, CH28.5, CH29.5 Check whether the connection between each post-processing device and the IFM or ICM is normal Communication cannot be established between the IFM or ICM and the HCS 1. Cause/Action 048-323 IFM/ICM Download Mode Fail Turn the power OFF and ON.
  • Page 90 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 CHAIN 48 2-66...
  • Page 91 049-100 Top Tray Exit Sensor On Jam • HCS PWB (PL 39.37) • HCS Drive PWB (PL 39.37) BSD-ON:CH29.9, CH29.6, CH29.8 The Top Tray Exit Sensor did not turn ON within the specified time after the Top Tray Path Sensor On. 049-102 Top Tray Path Sensor On Jam Cause/Action BSD-ON:CH29.8, CH29.6, CH29.7...
  • Page 92 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 CHAIN 49 2-68 • The HCS Transport Motor 2 (DC330 [049-042]) for operation failure. (PL 39.7) NOTE: Driving the Bypass Roll 1 is possible by combining with the HCS Transport Motor 2 (DC330 [049-042]). •...
  • Page 93 The Stacker Path Sensor did not turn OFF within the specified time after the Stacker Path Sensor On. • The Gate 1/2 for operation failure (including an operation failure of the Gate Solenoid 1/2 (DC330 [049-031] (Stacker))). (PL 39.23) Initial Actions •...
  • Page 94 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 CHAIN 49 2-70 • The Bypass Path Sensor 2 (DC330 [049-107]) for operation failure. (PL 39.20) Cause/Action • The HCS Transport Motor 2 (DC330 [049-042]) for operation failure. (PL 39.7) Check the following: • The Bypass Clutch 2 (DC330 [049-039]) for operation failure.
  • Page 95 • The Right Tray Arm Actuator for deformation. Initial Actions If no problem is found, replace the following parts in sequence: If the Stacker is stopped at the highest level, turn the Rotor of the Elevator Motor with a Hand Crank to lower the Stander before servicing.
  • Page 96 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 CHAIN 49 2-72 Any of the following sensors did not turn OFF within the specified time after the Stacker Elevator Motor BSD-ON:CH29.17, CH29.16 On (rise). (This does not occur during stacking) After the Dolly is set and the Front Door is closed, the Stacker Full Sensor did not turn ON. (This does not occur during stacking) •...
  • Page 97 Cause/Action Check the Front Paper Edge Sensor (DC330 [049-233]) for operation failure. (PL 39.27) 049-220 Stacker Tray Upper Limit Fail Remove the Stacker Exit Roll Housing and check whether there is any paper bits remaining directly beneath the Front Paper Edge Sensor. BSD-ON:CH29.2 If no problem is found, replace the HCS PWB.
  • Page 98 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 CHAIN 49 2-74 • HCS PWB (PL 39.37) Cause/Action • HCS Drive PWB (PL 39.37) Check the following: • The Set Clamp Home Sensor (DC330 [049-223]) for operation failure. (PL 39.31) 049-235 Side Tamper Extension Home Sensor Off Fail –...
  • Page 99 • The Drive Gear for wear and damage. • The Drive Shaft for revolution failure. 049-238 Front Tamper Home Sensor On Fail If no problem is found, replace the following parts in sequence: BSD-ON:CH29.23 The Front Tamper Home Sensor does not turn ON within the specified time after the initialization started. •...
  • Page 100 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 CHAIN 49 2-76 The Gate Sensor 1 did not switch within the specified time after the Gate Solenoid 1/2 has been con- Cause/Action trolled. (It did not switch to the Stacker side) Refer to 049-242 FIP. Cause/Action Check the following: 049-248 Paper Edge Home Sensor On Fail...
  • Page 101 049-283 Gate Sensor 2 Fail 2 BSD-ON:CH29.7 049-287 System Error The Gate Sensor 2 did not switch within the specified time after the Gate Solenoid 1/2 has been con- BSD-ON:CH29.5 trolled. (It did not switch to the Bypass side) Error has occurred in the PWB. Cause/Action Cause/Action Refer to 049-282 FIP.
  • Page 102 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 CHAIN 49 2-78 Cause/Action Check whether LED LD5 on the HCS PWB is turned ON. If it is not turned ON, check the +24VDC Refer to CF-009 FIP. and +5VDC circuits. 049-908 Bypass Path Sensor 2 Static Jam Check the connection between the IFM PWB J106 or ICM PWB J106 and the HCS PWB J1 for open circuit, short circuit, and poor contact.
  • Page 103 • The Top Tray Full Sensor (DC330 [049-228]) for operation failure. (PL 39.17) The Stacker output sheets exceeded the setting value. • Remove the Top Tray outlet for foreign substances. Cause/Action • The Top Tray Full Sensor for improper installation. Remove the paper from the Stacker and check the setting values of NVM [991-120 to 157] (excluding •...
  • Page 104 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 CHAIN 49 2-80 • The Stacker Tray for improper installation. – Turn the Rotor of the Motor with the HCS Front Door opened so that the Elevator Motor does not rotate, and check the Sensor. •...
  • Page 105 049-972 Stacker Middle Stack BSD-ON:- The stacking level on the Stacker exceeded the setting. Cause/Action Remove the paper from the Stacker and check the setting values of NVM [991-160 to 171]. 02/2013 Ver.1.1 CHAIN 49 2-81 Color J75/C75 Press Troubleshooting...
  • Page 106 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 CHAIN 49 2-82...
  • Page 107 059-313 Wait Heat Roll Fusing Short On Time Fail • 2: High temperature error (NC Rear Sensor) • 3: High temperature error (Heat Roll Thermistor) BSD-ON:CH10.4 • 4: High temperature error (NC Center Sensor (Temp)) The Lamp ON duration during warm up is short. •...
  • Page 108 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 CHAIN 59 2-84...
  • Page 109 061-310 Video ASIC Y/M Fail Replace the Flat Cable. (PL 2.1) BSD-ON:CH6.10, CH6.11 In the high voltage system (Deve Bias, PCC, CC, BCR, 1st BTR, 2nd BTR) HVPS Supply Line, check for The Video ASIC for Y/M on the MCU PWB is malfunctioning. occurence of leaks due to malfunctioning parts.
  • Page 110 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 CHAIN 61 2-86 NOTE: This Fail is a Sub System failure and its occurrence cuts off the +24VDC_C13. (Refer to BSD CH1.7) 061-320 Polygon Motor Y/M Fail Procedure BSD-ON:CH6.14 Enter the Diag Mode, turn ON DC330 [061-206] (SOS Short Fail (M)), and then turn ON DC330 [061-005] When any one of the following has occurred: (LASER#1: PS308).
  • Page 111 • When the Polygon Motor Ready signal was monitored at specified time intervals after the Polygon NOTE: This Fail is a Sub System failure and its occurrence cuts off the +24VDC_C13. (Refer to BSD Motor for C and K transitions to normal state, Not Ready was detected 2 times in a row. CH1.7) •...
  • Page 112 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 CHAIN 61 2-88 During the Polygon Motor Off for C and K, the ROS (C, K) VDD signal (LD power supply signal) is in con- • ducting state. • • NOTE: This Fail is a Sub System failure and its occurrence cuts off the +24VDC_C13. (Refer to BSD •...
  • Page 113 061-606 LD Alarm C NOTE: This Fail is a Sub System failure and its occurrence cuts off the +24VDC_C13. (Refer to BSD CH1.7) Cause/Action Refer to CF-013 FIP. Refer to 061-320 FIP. 061-607 LD Alarm K 061-349 Polygon Motor C/K Ready Check Fail Refer to CF-013 FIP.
  • Page 114 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 CHAIN 61 2-90...
  • Page 115 062-277 IPS-DADF Communication Fail • IIT PWB (Switch the EEPROM) (PL 1.4) • ESS PWB (PL 35.2) BSD-ON:CH3.3 Transmission cannot be established between the ESS PWB and the DADF PWB. 062-328 PWBA Configuration Fail Cause/Action BSD-ON:CH3.4 Turn the power OFF and ON. The type (GAP PWB/GAPWM PWB/Artemis PWB) of the PWB to be installed to the ESS PWB is incor- Check the following: rect.
  • Page 116 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 CHAIN 62 2-92 • 1000 (4-digit display): BSD-ON:CH3.4 The LED Lamp Flexible Print Cable is damaged or has poor contact. Write failure to EEPROM or communication failure with EEPROM has occurred. (The first 2 digits '10' in '1000' are the upper digits, which indicates the LED Lamp Flexible Print Cable.
  • Page 117 • The Flat Cable between the IIT PWB J7191 and the BP PWB P336 for open circuit, short cir- cuit, and poor contact. If no problem is found, replace the following parts in sequence: • The connector ( P309/ J309) between the ESS PWB and the BP PWB for poor contact, dam- •...
  • Page 118 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 CHAIN 62 2-94 • ESS PWB (PL 35.2) • IIT PWB (Switch the EEPROM) (PL 1.4) • ESS PWB (PL 35.2) • BP PWB (PL 18.2) 062-393 CCD PWB Sync Signal Fail BSD-ON:CH6.7 062-397 IIT-Cont Video Cable Connection Fail Any of the following has occurred.
  • Page 119 An IIT-ESS I/O Cable (DADF) connection error was detected. Cause/Action Turn the power OFF and ON. Turn OFF the power and check the following: • The connection between the IIT PWB J7192 and the BP PWB J390 for open circuit, short cir- cuit, and poor contact.
  • Page 120 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 CHAIN 62 2-96...
  • Page 121 063-210 Extension EEPROM Fail BSD-ON:CH5.9 Write failure to Extension EEPROM or communication failure with EEPROM was detected. Cause/Action Turn the power OFF and ON. Check the following: • Check the Flat Cable between the DCDC PWB J745 and the 1P DUP PWB J740 for open cir- cuit, short circuit, and poor contact.
  • Page 122 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 CHAIN 63 2-98...
  • Page 123 065-210 Artemis Memory Fail NOTE: After replacing the CIS, set the NVM [742-466] (Number of Times to Perform Brightness Correction) to '0' and perform DC750 (IOT CIS Setup Cycle). (ADJ 18.3.2) BSD-ON:CH3.4 A SO-DIMM DRAM failure was detected by the Artemis PWB failure detection function. 065-223 CIS Connection Fail Cause/Action BSD-ON:CH5.9...
  • Page 124 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 CHAIN 65 2-100 • The Flat Cable between the CIS J7461 and the DCDC PWB J746 for open circuits, short cir- cuits, and poor contacts. • The connection between the DCDC PWB J745 and the 1P DUP PWB J740 for open circuit, short circuit, and poor contact.
  • Page 125 071-100 Tray 1 Miss Pre Feed Jam If no problem is found, replace the following parts in sequence: BSD-ON:CH8.1, CH7.5 • PH Drive PWB (PL 18.4) • MCU PWB (PL 18.2) The Tray 1 Pre Feed Sensor did not turn ON within the specified time after the Paper Feed from Tray 1 has started.
  • Page 126 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 CHAIN 71 2-102 • A paper transportation failure due to foreign substances on the paper path. • Usage of out of spec paper. If no problem is found, replace the following parts in sequence: •...
  • Page 127 072-100 Tray 2 Miss Pre Feed Jam If no problem is found, replace the following parts in sequence: BSD-ON:CH8.1, CH7.6 • PH Drive PWB (PL 18.4) • MCU PWB (PL 18.2) The Tray 2 Pre Feed Sensor did not turn ON within the specified time after the Paper Feed from Tray 2 has started.
  • Page 128 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 CHAIN 72 2-104 072-210 Tray 2 Lift Up Fail BSD-ON:CH7.6 The Tray 2 Level Sensor does not turn ON within the specified time during the Tray 2 Lift Up. Cause/Action Check the following: • The Tray 2 Level Sensor (DC330 [072-200]) for operation failure.
  • Page 129 073-100 Tray 3 Miss Pre Feed Jam If no problem is found, replace the following parts in sequence: BSD-ON:CH8.1, CH7.7 • PH Drive PWB (PL 18.4) • MCU PWB (PL 18.2) The Tray 3 Pre Feed Sensor did not turn ON within the specified time after the Paper Feed from Tray 3 has started.
  • Page 130 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 CHAIN 73 2-106 Cause/Action Refer to 071-105 FIP. 073-210 Tray 3 Lift Up Fail BSD-ON:CH7.7 The Tray 3 Level Sensor does not turn ON within the specified time during the Tray 3 Lift Up. Cause/Action Check the following: •...
  • Page 131 075-100 MSI Miss Feed Jam • PH Drive PWB (PL 18.4) BSD-ON:CH8.4, CH7.8 075-135 Regi In Sensor On Jam (MSI) The MSI Pre Feed Sensor does not turn ON within the specified time after the Paper Feed from MSI has started.
  • Page 132 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 CHAIN 75 2-108 If no problem is found, replace the following parts in sequence: • PH Drive PWB (PL 18.4) • MCU PWB (PL 18.2)
  • Page 133 077-103 Fusing Unit Exit Sensor Off Jam (Straight) 077-107 Fusing Unit Exit Sensor Off Jam (Invert) BSD-ON:CH10.6, CH10.16 BSD-ON:CH10.6, CH10.11, CH10.12, CH10.14 The Fusing Unit Exit Sensor does not turn OFF within the specified time during the paper transportation The Fusing Unit Exit Sensor does not turn OFF within the specified time during the paper transportation for Face Up output.
  • Page 134 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 CHAIN 77 2-110 • The Drive Gear for wear and damage. • The Regi N/R Motor (DC330 [077-031/032] (Release/Nip)) for operation failure. (PL 15.4) • Usage of out of spec paper. • The Regi Roll and Pinch Roll for transportation failure due to contamination, wear, and deterioration. If no problem is found, replace the following parts in sequence: •...
  • Page 135 • PH Drive PWB (PL 18.4) • MCU PWB (PL 18.2) 077-118 Pre Regi Sensor On Jam (Duplex) • IOT PWB (PL 18.2) BSD-ON:CH8.5, CH10.18 The Pre Regi Sensor does not turn ON within the specified time during the Duplex Path paper transporta- 077-121 Post 2nd BTR Paper On Belt Jam tion for 2 Sided Printing.
  • Page 136 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 CHAIN 77 2-112 • The Dup Out Sensor (DC330 [077-115]) for operation failure. (PL 14.7) If no problem is found, replace the following parts in sequence: • The Duplex Motor (DC330 [077-052]) for operation failure. (PL 14.3) •...
  • Page 137 CIS Side Edge Detect A Fail, CIS Side Edge Detect B Fail, CIS Side Edge Detect C Fail, CIS Side Edge • PH Drive PWB (PL 18.4) Detect Fail, or CIS Side Edge Out Of Range has occurred. • MCU PWB (PL 18.2) •...
  • Page 138 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 CHAIN 77 2-114 077-300 Front Cover Interlock Open 077-303 PH Drawer Interlock Open BSD-ON:CH1.10 BSD-ON:CH1.11 Front Cover Interlock Switch Open was detected. The PH Drawer is pulled out. Cause/Action Cause/Action Check the following: Check the following: •...
  • Page 139 • PH Drive PWB (PL 18.4) • 089-644 CIS FPGA Fail • MCU PWB (PL 18.2) • 089-645 CIS Communication Fail • IOT PWB (PL 18.2) • 089-646 CIS Side Edge Detect Fail 077-312 Feeder Communication Fail 077-320 All Feed Tray Broken Fail BSD-ON:CH3.6 BSD-ON:CH3.2 Communication failure between the IOT and the HCF was detected.
  • Page 140 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 CHAIN 77 2-116 077-333 Invert In Gate Fail BSD-ON:CH10.11 The logic change of the Invert Gate Home Sensor was not detected within the specified time after the Invert In Gate Motor On. NOTE: This Fail is a Sub System failure and its occurrence cuts off the +24VDC_C13. (Refer to BSD CH1.7) Cause/Action Check the following:...
  • Page 141 Refer to 078-100 (2000B1 HCF Tray) FIP. Cause/Action Refer to 071-104 FIP. 078-100 (4000C2 HCF Tray 1) MSI Pre Regi Sensor On Jam (Color J75 Press) 078-100 (2000B1 HCF Tray) MSI Pre Regi Sensor On Jam BSD-ON:CH8.5 BSD-ON:CH8.5 The MSI Pre Regi Sensor does not turn ON within the specified time during paper feed from the HCF Upper Tray.
  • Page 142 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 CHAIN 78 2-118 The Regi In Sensor does not turn ON within the specified time during paper feed from the HCF Tray. Cause/Action Refer to 078-100 (2000B1 HCF Tray) FIP. Cause/Action Refer to 071-105 FIP. 078-110 (4000C1 HCF MSI) MSI Pre Regi Sensor On Jam (Color C75 Press) 078-102 (2000B1 HCF Tray) Regi In Sensor On Jam...
  • Page 143 Refer to 078-100 (2000B1 HCF Tray) FIP. 078-150 (4000C2 HCF Tray 2) MSI Pre Regi Sensor On Jam (Color J75 Press) BSD-ON:CH8.5 The MSI Pre Regi Sensor does not turn ON within the specified time during paper feed from the HCF Bottom Tray.
  • Page 144 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 CHAIN 78 2-120...
  • Page 145 089-600 RC Sample Lateral Fail-A1 Turn OFF the power and insert a sheet of blank paper between the MOB Sensor and the IBT Belt. Turn ON the power and perform the following MOB Sensor Diag. BSD-ON:CH6.16, CH9.18 • MOB Sensor In: DC140 [089-200] (MOB Moni In A) •...
  • Page 146 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 CHAIN 89 2-122 Refer to CF-015 FIP. Refer to CF-015 FIP. 089-606 RC Sample Block Fail-B-Yellow-Out 089-616 RC Data Over Flow Fail Refer to CF-015 FIP. BSD-ON:CH6.16 089-607 RC Sample Block Fail-B-Magenta-In The correction setting value of calculation result has exceeded the settable range. This is a hidden fail- ure.
  • Page 147 089-617 RC Data Over Range Fail BSD-ON:CH6.16 089-618 MOB LED Fail-In The result of adding the Offset Value to the Color Registration Correction Value has exceeded the setta- ble range. This is a hidden failure. The Color Regi Spec cannot be guaranteed and Data is only recorded in history.) Refer to CF-016 FIP.
  • Page 148 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 CHAIN 89 2-124 Check the connections between the MCU PWB J405 and the CIS Control PWB J425, as well as NOTE: When NVM [742-382] (Lead Regi Error Switch) is set to '0', this Fail will be sent. When it is set to '1', the type will be changed to Jam (Dynamic) and the Lead Regi Error will be sent.
  • Page 149 BSD-ON:CH8.9 BSD-ON:CH8.9 A communication error occurred between the MCU PWB and the CIS Control PWB. (this Fail is a hidden The paper edge is located to the left of the detection area. (this Fail is a hidden failure and it is registered failure and it is registered only in the History) only in the History) Cause/Action...
  • Page 150 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 CHAIN 89 2-126 089-652 CIS Hard Fail BSD-ON:CH8.9 The CIS control function has malfunctioned. (this Fail is a hidden failure and it is registered only in the History) Cause/Action Turn the power OFF and ON. Check the connections between the MCU PWB J405 and the CIS Control PWB J425, as well as between the CIS Control PWB J426 and the CIS J190 for open circuits, short circuits, and poor contacts.
  • Page 151 091-312 CC HVPS Broken Fail 091-317 CC Cleaner Broken Fail BSD-ON:CH9.8 BSD-ON:CH9.26 CC NVPS failure was detected. CC Cleaner malfunction was detected (the CC Cleaner got caught up in something in the middle of the operation). NOTE: This Fail is a Sub System failure and its occurrence cuts off the +24VDC_C13. (Refer to BSD CH1.7) NOTE: This Fail is a Sub System failure and its occurrence cuts off the +24VDC_C13.
  • Page 152 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 CHAIN 91 2-128 091-401 Drum Cartridge K Near Life • The detection section of the Xero Environment Sensor for foreign substances. • The connection between the Xero Environment Sensor J102 and the MCU PWB J415 for open cir- cuit, short circuit, and poor contact.
  • Page 153 BSD-ON:CH9.26 Refer to CF-019 FIP. Although the CC Cleaner got caught up in something in the middle of the operation, it did not occur in the Retract operation. (this Fail is a hidden failure and it is registered only in the History) 091-916 Drum K CRUM Data Mismatch Cause/Action Refer to 091-317 FIP.
  • Page 154 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 CHAIN 91 2-130 Refer to CF-019 FIP. 091-926 Drum C CRUM Data Mismatch Refer to CF-019 FIP. 091-927 Drum Y CRUM Not Position Refer to CF-020 FIP. 091-928 Drum M CRUM Not Position Refer to CF-020 FIP. 091-929 Drum C CRUM Not Position Refer to CF-020 FIP.
  • Page 155 092-324 Low TC Y Fail The ADC Sensor shutters is closed (cannot be opened). (this Fail is a hidden failure and it is registered only in the History) Refer to CF-021 FIP. Initial Actions As this might also occur when the K Toner Patch is abnormally light, check whether Fail 092-652 (ADC 092-325 Low TC M Fail Patch Fail) has occurred as well.
  • Page 156 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 CHAIN 92 2-132 Cause/Action Check the following Fails and the ADC Patch Fail Counter for each color, and check the color for Refer to CF-022 FIP. which the Fail has occurred. 092-660 ATC Amplitude Fail K •...
  • Page 157 Cause/Action Check the following Fails and the ADC MiniSetup Fail Counter for each color, and check the color for which the Fail has occurred. • NVM [752-195/196/197/198] (ADC MiniSetup Fail Y/M/C/K) • NVM [752-190/191/192/193] (ADC MiniSetup Fail Counter Y/M/C/K) If the density of the corresponding color (Fail) is abnormal (too high/too low), refer to [IQ-3 FIP for overall light printing] or [IQ-4 FIP when a particular color is light] to adjust the density correctly.
  • Page 158 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 CHAIN 92 2-134...
  • Page 159 093-300 Marking Drawer Interlock Open Refer to CF-023 FIP. BSD-ON:CH1.11 093-316 Dispense Broken C The Marking Drawer is pulled out. Cause/Action Refer to CF-023 FIP. Check the following: 093-317 Dispense Broken K • The Marking Drawer for improper installation. • The Drawer Connector ( DP647/ DJ647) for poor contact, broken/bent pins, burn damage, and for- eign substances.
  • Page 160 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 CHAIN 93 2-136 093-425 Toner Near Empty C 093-407 Toner Pre Near Empty Y Refer to CF-002 FIP. Refer to CF-002 FIP. 093-600 Dispense Near Broken Y 093-408 Toner Pre Near Empty M Refer to CF-023 FIP. Refer to CF-002 FIP.
  • Page 161 093-927 Toner CRUM Communication Fail Y 093-936 Toner CRUM Data Broken Fail K2 Refer to CF-024 FIP. Refer to CF-025 FIP. 093-928 Toner CRUM Communication Fail M 093-937 Toner CRUM Data Mismatch Fail Y Refer to CF-024 FIP. Refer to CF-025 FIP. 093-929 Toner CRUM Communication Fail C 093-938 Toner CRUM Data Mismatch Fail M Refer to CF-024 FIP.
  • Page 162 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 CHAIN 93 2-138...
  • Page 163 094-320 1st BTR Retract Fail NOTE: Before performing DC330 [094-003/004], activate the Main Motor (DC330 [042-001]) first. BSD-ON:CH9.21 • The Main Motor (DC330 [042-001]) for operation failure. (PL 3.4) • The Deve Clutch K (DC330 [093-023]) for operation failure. (PL 3.4) After the 1st BTR Retract operation has started, it does not complete within the specified time.
  • Page 164 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 CHAIN 94 2-140...
  • Page 165 2.2.2.1 AC Power FIP Is the voltage between the LVPS N09A J19-1 and J19-2 200VAC/220VAC? BSD-ON:CH1.1, CH1.3 Go to 2.2.2.1 AC Power FIP. Procedure Plug the Power Cord into the outlet. Does the GFI remains 'ON'? Turn OFF the power and disconnect the LVPS N09A J501. After 15 s or longer has passed, turn ON the machine.
  • Page 166 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 2.2.2 Other Failure FIP 2-142 Is the voltage between the IIT LVPS CC3 J506-3 (+) and the GND (-) +3.3VDC? Go to 2.2.2.2 +5VDC Power FIP. Check the circuit to the IIT LVPS CC3 J506 pin-3. Turn ON the power switch (to supply the power).
  • Page 167 2.2.3.1 Reflective Sensor Failure FIP Procedure Procedure Figure 1 2002 Figure 1 2001 Enter DC330[XXX-XXX]. Block the sensor. Is [HIGH] displayed? Enter DC330[XXXX-XXX]. Block the sensor with a sheet of blank paper. Is [LOW] displayed? Disconnect the sensor connector. Does the display change to [HIGH]? Is +5VDC measured between the sensor pin-2 (+) and the GND (-)? Check the connection between the sensor pin-2 and the PWB pin-8 for a short circuit.
  • Page 168 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 2.2.3 Generic FIP 2-144 Procedure Procedure Figure 1 2003 Figure 1 2004 Enter DC330[XXX-XXX]. Turn the switch ON. Is [LOW] displayed? NOTE: Before performing this FIP, ensure that there is no (mechanical) operation failure with the sole- noid and the clutch.
  • Page 169 Procedure Is +24VDC measured between the PWB pin-4 (+) and the GND (-) ? Replace the PWB. Check the connection between the PWB pin-4 and the motor pin-1 for an open circuit and poor contact. Replace the motor. Check the connection between the PWB pin-3 and the motor pin-2 for an open circuit and poor con- tact.
  • Page 170 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 2.2.3 Generic FIP 2-146 Check the connection between the PWB pin-6 and the NIP/RELEASE SOLENOID pin-2 for an open Procedure circuit and poor contact. Replace the PWB. Figure 1 2017 NOTE: Before performing this FIP, ensure that there is no (mechanical) operation failure with the sole- noid.
  • Page 171 CF-001 DADF Sensor Static Jam Replace the Toner Cartridge of the applicable color. (PL 8.1) BSD-ON:CH5.4, CH5.5, CH5.6, CH5.7, CH5.10 [Toner Pre Near Empty] When the power was turned ON, the Feeder Cover Interlock was closed, or when the Platen Interlock The Toner Cartridge of the applicable color needs to be replaced soon.
  • Page 172 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 2.2.4 Common FIP 2-148 • MCU PWB (PL 18.2) CF-006 IFM/ICM Cooling Fan Fail BSD-ON:CH26.16, CH28.17, CH28.18 CF-004 CONTIF Error Fail The Fan of the IFM or ICM is not rotating. BSD-ON:CH6.10, CH6.11, CH6.12, CH6.13 •...
  • Page 173 • 061-326: ROS Connect Fail Y • 061-327: ROS Connect Fail M Cause/Action • 061-328: ROS Connect Fail C Check the applicable Fan for operation failure. • 061-329: ROS Connect Fail K • Paper Fan 1 (DC330 [049-237]) (PL 39.34) •...
  • Page 174 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 2.2.4 Common FIP 2-150 Is the display '4294967295'? CF-012 ROS Data Fail If the image quality is affected, replace the ROS Assembly of the applicable color. (PL 2.1) BSD-ON:CH6.10, CH6.11, CH6.12, CH6.13 NOTE: After replacing the ROS Assembly, register the number from the Bar Code Label into the NVM.
  • Page 175 • MOB Sensor Center: DC140 [089-201] (MOB Moni Center A) • MOB Sensor Out: DC140 [089-202] (MOB Moni Out A) • MOB Sensor Out: DC140 [089-202] (MOB Moni Out A) Is the analog monitor value 93 or less? Press the Stop button. Refer to the BSD and check the applicable Sensor for operation failure Is the analog monitor value 93 or less? (including wiring failure).
  • Page 176 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 2.2.4 Common FIP 2-152 • 089-618: MOB LED Fail-In Cause/Action • 089-619: MOB LED Fail-Center [Drum Cartridge Near Life] • 089-620: MOB LED Fail-Out The Drum Cartridge of the applicable color needs to be replaced soon. Replace the Drum Cartridge as NOTE: When multiple failures with Chain No.
  • Page 177 [091-915/920/922/923: Drum CRUM Data Broken (K/Y/M/C)] NOTE: After repairing this, perform Tone Up (Adjust Toner Density) of DC991 MAX Setup to raise the TC closer to the ATC Target. (ADJ 18.1.14) The system detected that the data written to the Drum CRUM and the data read from the Drum CRUM do NOTE: This Fail is a Sub System failure and its occurrence cuts off the +24VDC_C13.
  • Page 178 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 2.2.4 Common FIP 2-154 • 093-918: Toner CRUM Communication Fail K2 NOTE: When the ATC Sensor alone has been replaced, perform [DC950 ATC Sensor Setup] for the applicable color. (ADJ 18.1.12) • 093-924: Toner CRUM Communication Fail K1 •...
  • Page 179 OF-01 Common System Fail If the problem persists, replace the ESS PWB and perform the same operation where the error occurred. The following describes the common procedures at System Fail or Sub System Fail, regardless of 10. Return NVM(700-530) to 1. whether the power is turned ON or during job processing.
  • Page 180 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 2.3.1 OF-xxx FIP 2-156 Initialization means the logical formatting for changing a partition size. Initializing the HDD will delete all (1) For printer machines, HDD formatting is performed by turning the power ON while press- data in the HDD.
  • Page 181 If the problem persists, replace the ESS PWB since it may be faulty. If the problem persists, perform the procedures in 'OF-01 Common System Fail'. (Do not replace the ESS PWB at this step.) Perform the same operation where the error occurred. If the problem persists and it is related to the Net such as Scanner/Printer, proceed to collect data.
  • Page 182 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 2.3.1 OF-xxx FIP 2-158 OF-08 116-324 Fail Check if the Controller ROM is the latest version. If it is not the latest, ensure to upgrade the software. (See 2.6.1 Software Download.) Procedure Get the procedures for reproducing an error, according to the operations performed where the error Perform the following steps.
  • Page 183 The Fax JobFail occurs due to the remote machines and line status. This enables the host names with EUC codes (Japanese) to be transferred. Check the remote machine and line status and then repeat the operation. Check [Server Name/IP Address] with the Address List. If the error occurs frequently, take notes on the exact occurrence timings during job execution.
  • Page 184 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 2.3.1 OF-xxx FIP 2-160 Remove the HDD and try to start up the machine. If the machine starts up despite any error dis- plays, perform the following procedures. No problem was encountered during the service call. If the log could not be obtained in step 1, obtain the 'info9 or xxx.tgz' and 'Redir or xxx.tgz' files using the log tool.
  • Page 185 Pull out and reinsert the ESS RAM DIMM, then perform the same operation that caused the error to 10. Disconnect and reconnect the HDD connectors, then perform the same operation that caused the occur. error to occur. Disconnect and reconnect the HDD connectors, then perform the same operation that caused the 11.
  • Page 186 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 2.3.1 OF-xxx FIP 2-162...
  • Page 187 OF-02 HDD System Fail 002-400 Processing previous job in AWPM fail [Fault Name] Processing previous job in AWPM fail [Error Type] Information [Fault Content] An error has occurred when the previous Job is being processed at AWPM [Detection Conditions] When the server inquiry number 9 (previous Job is being processed) is notified from the AWPM [Corrective Actions] Stop the Job monitoring at the AWPM and turn the Device OFF and ON.
  • Page 188 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 002-xxx FIP 2-164...
  • Page 189 003-310 IIT extension memory capacity is insufficient. OF-05 IIT System Fail [Error Type] 003-319 IITsc Video Driver Detection Fail Sub System Fail [Error Type] [Fault Content] Sub System Fail The Fax Card is installed but the IISS extension memory capacity is insufficient (less than 256 MB) [Fault Content] [Detection Conditions] Video Driver Detection Fail...
  • Page 190 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 003-xxx FIP 2-166 OF-05 IIT System Fail 003-325 IISS-ESS Communication Fail 6 003-322 IISS-ESS Communication Fail 3 [Error Type] [Error Type] Sub System Fail Sub System Fail [Fault Content] [Fault Content] IISS sending error detected by Controller. IISS sending error detected by Controller.
  • Page 191 003-328 IISS-ESS Communication Fail 9 [Error Type] Sub System Fail [Error Type] [Fault Content] Sub System Fail IISS receiving error detected by Controller [Fault Content] (Incorrect message length) IISS sending error detected by Controller. [Detection Conditions] (Sending abortion error) The NAK that notifies of the occurrence of a transmission failure is received. (The message length [Detection Conditions] of the received Message Packet is incorrect.) After a command was sent twice from the Cont, the Cont could not receive the ACK from the IISS...
  • Page 192 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 003-xxx FIP 2-168 [Error Type] [Error Type] Sub System Fail Sub System Fail [Fault Content] [Fault Content] IISS receiving error detected by Controller There was no response to the Power ON command sent to the IISS after restoring from Power Saver mode.
  • Page 193 003-344 IISS_ESS X Hotline Fail PowerOn [Detection Conditions] A PAR synchronization error during sending occurred. [Error Type] [Corrective Actions] Sub System Fail Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. [Fault Content] OF-05 IIT System Fail X Hotline Failure during Power ON [Detection Conditions]...
  • Page 194 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 003-xxx FIP 2-170 [Fault Content] [Fault Name] Returned a lot of Documents error. Auto Color Correction Patch Position Fail [Detection Conditions] [Error Type] When the originals are ejected due to a Jam, etc., it was detected that the number of ejected origi- nals is more than the number that was taken in.
  • Page 195 [Detection Conditions] [Detection Conditions] When the Paper Size was changed in the middle of Energy Saver mode (partial sleep) and, upon The 600 dpi resolution which cannot be scanned in the DADF Mixed 2-Sided Mode Scan was returing from the Energy Saver mode, a Copy Job (tray specification) was performed before the detected.
  • Page 196 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 003-xxx FIP 2-172 [Detection Conditions] [Detection Conditions] Command error returned from the S2X PWB. The job properties are incorrect. [Corrective Actions] [Corrective Actions] Execute the same job again. Abort the job. Change the parameters and repeat the operation. If the problem persists, perform the following procedure to repair it.
  • Page 197 [Detection Conditions] [Detection Conditions] During Image Overlay, only 1 page can be stored (single sheet document). Because DAM memory is not enough, a selected resolution is not available for scanning a A3 docu- ment. It is available for scanning a A4/B4 document. This occurs in B/W machines and does not occur in Color machines.
  • Page 198 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 003-xxx FIP 2-174 [Fault Content] 003-940 DAM memory insufficient For scanning in the DADF mix duplex mode, 300dpi, 400dpi and 600dpi are not available (when the next document exists). [Error Type] [Detection Conditions] Operation Error Because DAM memory is not enough, a selected resolution is not available for scanning a A3 docu- [Fault Content] ment.
  • Page 199 [Corrective Actions] [Corrective Actions] Input an appropriate value for the document size. Since the number of documents is insufficient, reload the correct number of documents. If the problem persists, perform the following procedure to repair it. If the problem persists, perform the following procedure to repair it. OF-09 Common Job Fail OF-09 Common Job Fail 003-944 Image repeat count fail...
  • Page 200 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 003-xxx FIP 2-176 003-963 No APS object Tray [Detection Conditions] A different color of document was returned by a user using Return Document. [Error Type] • This error occurs only when the page information for the returned document has been already Operation Error sent to the post-process.
  • Page 201 OF-09 Common Job Fail [Detection Conditions] There is no APS tray that is set to a specific size selected. 003-969 Punch size error [Corrective Actions] Load a tray with an appropriate size of paper or select an approprite tray. [Error Type] Turn the power OFF then ON.
  • Page 202 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 003-xxx FIP 2-178 [Error Type] [Error Type] Notice Error Notice Error [Fault Content] [Fault Content] Maximum No. of stored pages exceeded No. of lines in the Slow Scan direction exceeded during Fax N-up. [Detection Conditions] [Detection Conditions] When scanning a document, the no.
  • Page 203 If the problem persists, perform the following procedure to repair it. OF-09 Common Job Fail 003-980 Staple position error [Error Type] Notice Error [Fault Content] Staple Position Error [Detection Conditions] Staple is not available at the specified position. [Corrective Actions] Specify a Staple position again or cancel Staple, and execute the same job again.
  • Page 204 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 003-xxx FIP 2-180...
  • Page 205 005-500 Write to DADF-ROM error detection (During DLD 005-942 Doc fault loading on DADF method) [Error Type] [Error Type] Operation Fail Job Fail [Fault Content] [Fault Content] DADF-loaded documents Fail (DADF-250) An error has occurred during the process of writing data to the DADF-ROM (During DLD method) [Detection Conditions] [Detection Conditions] When the Nudger Solenoid is turned ON to return at the start of a job, it is detected that the Level...
  • Page 206 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 005-xxx FIP 2-182 NOTE: The misdetected size is not delivered, 005-946 Manuscript reading equipment obstacle detection Detection Conditions for [2] When a set of mixed size documents are set, the topmost document is misdetected (= A3 SEF). [Error Type] Operation NOTE: The misdetected size is not delivered...
  • Page 207 007-954 SMH size mismatch [Corrective Actions] Load Transparency, Plain Paper, or the correct Paper Type as specified, and then clear the error. [Error Type] operation 007-969 CentreTray full stack [Fault Content] [Error Type] SMH Size Mismatch (Slow Scan Length Error) Imari-MF: Slow Scan Length/Fast Scan Width Error Operation [Detection Conditions]...
  • Page 208 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 007-xxx FIP 2-184...
  • Page 209 010-414 Fusing Unit Web Life End [Fault Name] Fusing Unit Web Life End [Error Type] Information [Fault Content] Fusing Unit Web Life End [Detection Conditions] The Fusing Cleaning WEB Unit Life End (Dead Stop) has occurred. [Corrective Actions] Replace the Fusing Cleaning WEB Unit. 02/2013 Ver.1.1 010-xxx FIP...
  • Page 210 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 010-xxx FIP 2-186...
  • Page 211 011-941 MBX #01 Bin Full Stack [Fault Content] Full Stack is detected at the relevant Bin. [Error Type] [Detection Conditions] Operation Fail The maximum Stack size is detected by the Full Stack Sensor. [Fault Content] [Corrective Actions] Full Stack is detected at the relevant Bin. Remove paper from the Finisher Top Tray.
  • Page 212 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 011-xxx FIP 2-188 [Detection Conditions] [Corrective Actions] The maximum Stack size is detected by the Full Stack Sensor. Remove paper from the Finisher Top Tray. If the problem persists, perform the following procedure to repair it. [Corrective Actions] OF-09 Common Job Fail Remove paper from the Finisher Top Tray.
  • Page 213 012-500 Write to Finisher/MACS-ROM error detection (During [Error Type] DLD method) Operation [Fault Content] [Error Type] Finisher Stapler Pin NEAR EMPTY Job Fail [Detection Conditions] [Fault Content] It is detected when any of the following has occurred: An error has occurred during the process of writing data to the Finisher/MACS-ROM (During DLD –...
  • Page 214 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 012-xxx FIP 2-190...
  • Page 215 016-210 SW Option Fail (HDD Not Exist) [Detection Conditions] One of the SW option functions cannot be executed due to insufficient Page Memory capacity. [Error Type] [Corrective Actions] Local Fail Turn the power OFF then ON. [Fault Content] Expand the Memory (Page) of the Controller Board. [SW optional function not achieved] One of the SW option functions cannot be executed due to a HDD error or HDD not installed.
  • Page 216 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 016-xxx FIP 2-192 Upgrade the firmware in the Controller ROM that supports Printer Kit. [Error Type] Local Fail 016-218 PS KIT Not Exist for XDOD [Fault Content] [SW optional function not achieved] [Error Type] An JPEG Board error or JPEG Board not installed was detected.
  • Page 217 Replace the S2X PWB. [Error Type] Local Fail 016-225 S2X ROM CheckSum Error [Fault Content] The High Compression PDF Board (S2X) Communication failure [Error Type] [Detection Conditions] Local Fail Communication with the S2X PWB has failed. [Fault Content] [Corrective Actions] The High Compression PDF Board (S2X) failed the ROM CheckSum Turn the power OFF then ON.
  • Page 218 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 016-xxx FIP 2-194 Any one of the SW Options cannot be realized due to failures/non-installation of the Image Ext [Fault Content] PWB. The High Compression PDF Board (S2X) failed the Image Processing Test [Detection Conditions] [Detection Conditions] When the SW Option function is set to 'Enabled', the Controller Board either detected that the Image The S2X PWB failed the desired value comparison of the high-compression process results using...
  • Page 219 016-234 XCP Out of Memory Error Login as System Administrator, select [System Settings] -> [Common Service Settings] -> [Plug-in Settings], set [Embedded Plug-ins] to [Enabled] and reboot the machine. [Error Type] For CWIS: local Login as System Administrator, select [Properties] tab, [Security] -> [Plug-in Settings] -> [Plug- [Fault Content] in Settings], enable [Plug-in Settings] and reboot the machine.
  • Page 220 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 016-xxx FIP 2-196 [Error Type] [Fault Name] Local System GMT Clock Fail [Fault Content] [Error Type] Authentication custom service not registered error Local [Detection Conditions] [Fault Content] When the SecSys Task detected the following condition during Start Up. System GMT Clock Fail.
  • Page 221 [Detection Conditions] 016-312 SW Option Fail (Hybrid WaterMark Not Exist) When the SW optional function is set to 'Available' and DADF: PF1.5 and IIT:PF1-BW are com- bined, the machine with two HWM boards (for the face and the back) is supposed to detect Protec- [Error Type] tion Code for both sides in scanning them simultaneously.
  • Page 222 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 016-xxx FIP 2-198 2. Replace the ESS PWB or the IISS PWB. [Error Type] Sub System Fail 016-320 Document Formatter Fatal Error [Fault Content] Page Memory (Standard) broken. [Error Type] [Detection Conditions] Sub System Fail The system detected an error in the Page Memory (standard) of the scanner.
  • Page 223 [Fault Content] [Detection Conditions] Fatal Error has occurred in the B-Formatter task The controller has detected a failure at its cable connection with the UI [Detection Conditions] [Corrective Actions] An unrecoverable error was detected in the image conversion processing section of the B-Formatter Turn the power OFF and ON task used for sending Fax from the extended Mailbox for 'Multi-Send using Instruction Manual' or ' If the problem persists, perform the following:...
  • Page 224 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 016-xxx FIP 2-200 [Fault Content] [Detection Conditions] Page Memory (Standard) cannot be detected (OS detection) The total memory size that is installed in Slot 1 and 2 is detected to be outside the specification value.
  • Page 225 016-338 Cont FontROM Fail-1 [Error Type] System Fail [Error Type] [Fault Content] System Fail Cont ProgramROM Diagnostic Fail-1 [Fault Content] [Detection Conditions] Cont FontROM Diagnostic Fail-1 The Checksum of Program ROM2 does not match. [Detection Conditions] [Corrective Actions] The Font ROM ID that is installed OnBoard is detected to be outside the specification value. Turn the power OFF then ON.
  • Page 226 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 016-xxx FIP 2-202 1. If an NVM PWB exists, replace the NVM PWB. 016-341 Cont FontROM Fail-4 2. Replace the ESS PWB [Error Type] 016-345 Cont NV-Memory Fail System Fail [Error Type] [Fault Content] System Fail Cont FontROM Diagnostic Fail-4 [Fault Content]...
  • Page 227 Replace the Controller board. [Error Type] System Fail 016-348 Cont PageMemory Fail-2 [Fault Content] Cont SEEP-ROM Diagnostic Fail-1 [Error Type] [Detection Conditions] system fail [Fault Content] The Product ID cannot be obtained. [Corrective Actions] Cont PageMemory Fail-2 Turn the power OFF then ON. If the problem persists, perform the following: [Detection Conditions] Check SEEPROM for contact (a bent pin, etc.).
  • Page 228 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 016-xxx FIP 2-204 [Error Type] [Corrective Actions] System Fail Turn the power OFF then ON. If the problem persists, perform the following: Remove and insert the Lyzer card. [Fault Content] Remove and insert the USB 2.0 Host card. Cont UI Diagnostic Fail-2 Replace the Lyzer card.
  • Page 229 [Fault Content] 016-370 Cont Fail Cont HDD Diagnostic Fail-2 [Detection Conditions] [Error Type] An error occurred during W/R/V test of HDD. system fail [Corrective Actions] [Fault Content] Turn the power OFF then ON. If the problem persists, perform the following: Cont Rendering Engine diagnosed as having a failure Disconnect and connect the HDD cable.
  • Page 230 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 016-xxx FIP 2-206 016-373 Cont HDD FileSystem Fail-B [Fault Content] Cont HDD FileSystem Fail-E [Error Type] [Detection Conditions] Boot Diag detected a logic error with HDD (Partition E). [Fault Content] [Corrective Actions] Cont HDD FileSystem Fail-B Do this procedure.
  • Page 231 [Detection Conditions] [Corrective Actions] Boot Diag detected a logic error with HDD (Partition H). Do this procedure. [Corrective Actions] Power OFF then ON. Initialize the HDD. Do this procedure. Power OFF then ON. 016-400 802.1x authentication failure Initialize the HDD. [Error Type] 016-380 Cont HDD FileSystem Fail-I Info...
  • Page 232 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 016-xxx FIP 2-208 [Corrective Actions] 016-406 802.1x client certificate failure Check the switch settings and network connections of the 'authentication device' switch that is phys- ically connected to the machine via the network and connect it properly. [Error Type] If the problem persists, check the settings of the switch that the device is connected to and the net- info...
  • Page 233 [Detection Conditions] [Fault Content] The Package Management function has detected a version mismatch. Auto detection of the proxyhas failed. [Corrective Actions] [Detection Conditions] Correct the plug-in and then install it again. The proxy server could not be detected automatically. When the proxy server is not manually set up, an automatic attempt is made to obtain the proxy server setting from the DHCP server.
  • Page 234 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 016-xxx FIP 2-210 – the connection of the LAN Cable 016-417 Invalid network settings were found. – the IP Address setting [Error Type] – the default Gateway setting info – the subnet mask setting [Fault Content] –...
  • Page 235 Follow the 2.5.2 Logging/Extraction Tools Operational Instructions to collect logs. [Error Type] 2.4.5 Network-Related Details Check Flow Info 2.5.2 Logging/Extraction Tools Operational Instructions [Fault Content] Dynamic DNS - IPv6 Address Dynamic Update Failed 016-456 SNTP time asynchronous [Detection Conditions] [Error Type] Failed to update of the IPv6 address and host name to the DNS server.
  • Page 236 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 016-xxx FIP 2-212 [Fault Content] [Fault Content] An error has occurred during the process of writing data to the Cont-ROM. (During DLD method) The problem with the SMTP Server name could not be resolved (though the machine tried to con- nect to the server).
  • Page 237 016-506 Image Log HDD Full [Fault Content] Because rules for log image transfer are not registered, a job cannot be continued. [Error Type] [Detection Conditions] Job Fail With the system data 'Auto Transfer Setting' set to 'Transfer by the job,' transfer rules are not regis- [Fault Content] tered, causing a job to be discontinued.
  • Page 238 If the problem persists, go to the following to resolve it. If they have no problems, ask not Fuji Xerox but a vendor that produces the application that sends a print job about the operation of the application. If this does not resolve the problem, get a list of printer settings,...
  • Page 239 [Fault Content] [Fault Content] PS documents to be printed into a booklet have black, white and color areas High Compression H/W Job Error [Detection Conditions] [Detection Conditions] An error has occurred during the usage of High Compression Board. While PS Decomp was interpreting a booklet job, a change to Process Color Model or the resolution/ [Corrective Actions] binary/multi-valued parameter was detected.
  • Page 240 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 016-xxx FIP 2-216 [Error Type] [Error Type] Job Fail Job Fail [Fault Content] [Fault Content] LDAP-SSL authentication error 113 has occurred (the server certificate data is incorrect) LDAP-SSL authentication error 116 has occurred (the Server Name and the certificate does not match) [Detection Conditions] [Detection Conditions]...
  • Page 241 016-535 Remote Download file access error [Error Type] Job Fail [Error Type] [Fault Content] Job Fail Remote Download Server Timeout [Fault Content] [Detection Conditions] There are no FW update files in the Remote Download server. There was no response within the specified time (45 sec) when connecting to the Remote Download [Detection Conditions] server.
  • Page 242 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 016-xxx FIP 2-218 [Detection Conditions] [Detection Conditions] The FW update file that was obtained from the Remote Download server cannot be saved properly A Clock skew error has occurred in attestation. into the HDD. The time of ApeosWare Authentication Agent and ActiveDirectory is out of sync with the upper limit [Corrective Actions] of the Kerberos ClockSkew set in the ActiveDirectory.
  • Page 243 [Corrective Actions] [Error Type] Register the device in the ApeosWare Authentication Agent. Refer to the 'ApeosWare Authentica- Job Fail tion Agent User Guide' for solutions. [Fault Content] If the problem persists, refer to 2.5.1 LOG immediately after the problem has occurred, obtain the Attestation Agent error (SERVICE_ISNOT_WORKING) info9 or xxx.tgz log and the network log and contact Support G for instructions.
  • Page 244 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 016-xxx FIP 2-220 [Corrective Actions] [Corrective Actions] Check the ApeosWare Authentication Agent. Check that the network cable is connected and check the settings of the Authentication Agent func- tion. Refer to the ApeosWare Authentication Agent User Guide for solutions. If DNS address of the Server is set as the Server name/IP address of the ApeosWare Authentication If the problem persists, refer to 2.5.1 LOG immediately after the problem has occurred, obtain the Agent in the printer function settings list, check that DNS is enabled.
  • Page 245 • If the problem occurred at an attempt to restore a backed-up file from an external place, check that [Detection Conditions] the ESS/IIT/IOT/FAX ROM version is still the same as the version used when the backed-up file When accessing the Remote Download server, an authentication error notification was issued from was created.
  • Page 246 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 016-xxx FIP 2-222 [Error Type] [Detection Conditions] Job Fail Decomposer detects paper whose properties are specified by job ticket cannot be recognized as paper (size/type/color) supported by device. [Fault Content] [Corrective Actions] Attestation Agent errors other than listed previously Check that the device that receives data can print it onto paper whose properties (size/type/weight/ [Detection Conditions] color/punched) are specified by job ticket.
  • Page 247 [Detection Conditions] 016-578 Login name or a password error in FTP Before connecting to the FTP server, the DNS server was detected to be not set. DNS library call error. [Error Type] [Corrective Actions] Job Fail Set the DNS address. [Fault Content] Or, set the destination server address using IP address.
  • Page 248 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 016-xxx FIP 2-224 016-581 File name suffix limit over in FTP Check whether a folder with the same name as the specified name already exists. Check that the storage destination has enough free space. [Error Type] If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem Job Fail...
  • Page 249 [Detection Conditions] [Fault Content] When deleting a lock folder in the server after connecting to the FTP server, the deletion has failed. Failed to read data from the FTP scan server [Corrective Actions] [Detection Conditions] Check the access right to the server. Failed to read data from the FTP server after connecting to the FTP server during scanner (Save to PC) FTP transfer.
  • Page 250 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 016-xxx FIP 2-226 [Detection Conditions] [Detection Conditions] An error has occurred when accessing the NEXTNAME.DAT file after connecting to the FTP server The PORT command has failed after connecting to the FTP server. (Network error) during scanner (Save to PC) FTP transfer.
  • Page 251 016-601 Illegal Access Detection [Fault Content] Email message size is over spec. [Error Type] [Detection Conditions] History In paginating, mail data size per page exceeds system data 'max message size'. [Fault Content] [Corrective Actions] Illegal trespassing detected (Identification/authentication error due to KO/CO User ID NG Or Pass- Perform the following: word NG).
  • Page 252 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 016-xxx FIP 2-228 [Fault Name] [Error Type] Created debug-log by ExtCont Record [Error Type] [Fault Content] Record Cont-MCU Cable Connection Fail [Fault Content] [Detection Conditions] Debug Log Auto Creation by ExtCont Fault in the connection with the MCU Cable is detected by the controller. [Detection Conditions] [Corrective Actions] When a debug log is created by a request from an external DFE such as DocuSP...
  • Page 253 [Fault Content] 016-702 Out of Page Buffer SD Card Connection Fail [Detection Conditions] [Error Type] SD Card not inserted is detected by controller. Job Fail [Corrective Actions] [Fault Content] Insert SD Card. Not able to compress any page due to insufficient Print Page Buffer 016-700 Password is under minimum figures [Detection Conditions] [Error Type]...
  • Page 254 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 016-xxx FIP 2-230 Required options: up to DMP5 - Scanner Kit; DMP6 or later - Scanner Kit or E-mail Kit. 016-704 Mailbox is Full If the problem persists, perform the following procedure to repair it. OF-09 Common Job Fail [Error Type] OF-10 HDD Job Fail...
  • Page 255 [Detection Conditions] [Fault Content] When an Annotation/Watermark image was to be stored in the HDD, Full status was detected and Delayed Print Fail the job was aborted. [Detection Conditions] [Corrective Actions] Process conditions for Delay Print were not met. Cancel Annotation/Watermark and repeat the operation. [Corrective Actions] Reduce the no.
  • Page 256 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 016-xxx FIP 2-232 If the problem persists, perform the following procedure to repair it. [Corrective Actions] OF-09 Common Job Fail Increase the resolution or enlarge the scan area. If the problem persists, perform the following procedure to repair it. 016-716 TIFF Data Overflow OF-09 Common Job Fail [Error Type]...
  • Page 257 [Fault Content] [Error Type] Insufficient PCL6 Decomposer Memory Job Fail [Detection Conditions] [Fault Content] Insufficient memory was detected while using PCL6. An unexpected error occurred during printing at the PLW decomposer. [Corrective Actions] [Detection Conditions] As the PLW memory is fixed, decreasing the resolution may reduce the PLW memory. (Only when An unexpected error occurred during printing.
  • Page 258 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 016-xxx FIP 2-234 [Corrective Actions] [Error Type] Set the Punch reference point, paper size, etc. of the Print Data that is sent to the printing section to be the ones that can be processed by the machine. [Fault Content] Furthermore, check the system at the client side.
  • Page 259 The data contains a Tag that is not set in the Image File Expansion Library. [Corrective Actions] [Corrective Actions] Send data again. Explain to the customer that the TIFF file is not supported. If further checking is required, contact If the problem persists, perform the following procedure to repair it. Support G for checking.
  • Page 260 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 016-xxx FIP 2-236 016-737 Remote lock directory remove error [Fault Content] Simple Destination Result Report Output Error [Error Type] [Detection Conditions] Job Fail 1) Simple Destination Result report output has failed. [Fault Content] [Corrective Actions] Lock Directory Deletion Error Set [Receive via SMTP] for E-mail receive setting on the sending device.
  • Page 261 [Error Type] [Corrective Actions] Job Fail As the Download Data is considered to be illegal, retry job after retrieving the Download Data again. [Fault Content] If the problem persists after retrying job with the correct Download Data, obtain log and request an investigation from the Support G.
  • Page 262 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 016-xxx FIP 2-238 016-748 HD Full [Fault Content] XPJL fatal error during Download [Error Type] (Occurs after XPJL has recognized the received data as a Download Data) Job Fail [Detection Conditions] [Fault Content] Conditions such as Pflite having Strm function error, Download open, ioctrl error, or unable to HDD FULL when Mailbox is accessed secure memory.
  • Page 263 [Corrective Actions] 016-750 Print job ticket description error [FX PDF] When the Print mode is set to [High Quality], change the setting to [Normal]. When the Print mode is [Error Type] set to [Standard], change the setting to [High Speed]. (Only for the machine with High Quality Job Fail mode.) [Fault Content]...
  • Page 264 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 016-xxx FIP 2-240 016-758 Auditron - Disabled Function [Fault Content] PDF Print Prohibited [Error Type] [Detection Conditions] Job Fail The system processed a PDF file prohibited for printing. [Fault Content] [Corrective Actions] Auditron-Disabled Function Use Acrobat to clear the print prohibition setting and print the PDF file.
  • Page 265 • The network cable is connected. [Error Type] Job Fail 016-764 SMTP Server Connect Error [Fault Content] [Image Output] [Error Type] FIFO EMPTY error Job Fail [Detection Conditions] [Fault Content] Image enlargement error (FIFO EMPTY Error) The machine failed to connect to the SMTP server (when trying to do so). [Corrective Actions] [Detection Conditions] Print in the High Speed mode.
  • Page 266 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 016-xxx FIP 2-242 [Error Type] [Error Type] Job Fail Job Fail [Fault Content] [Fault Content] The SMTP server refused to accept the destination address. (after connection to the server) Direct FAX job prohibition by the System Data Settings. [Detection Conditions] [Detection Conditions] The system detected that the E-mail destination address is incorrect.
  • Page 267 If the problem persists, perform the following procedure to repair it. OF-02 HDD System Fail 016-773 Invalid IP Address [Error Type] 016-776 Image Conversion Error Job Fail [Fault Name] [Fault Content] Image Conversion Error Local machine IP address failure (DHCP lease expired). [Error Type] [Detection Conditions] When connection fails, the valid flag of the resource IP address is 'False'.
  • Page 268 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 016-xxx FIP 2-244 [Detection Conditions] [Fault Content] An error other than Disk Full was detected when opening/reading/writing file for compression con- [Scanned Image Conversion Error] version/image processing operation. A HDD access error was detected during scanned image conversion processing in I-Formatter [Corrective Actions] [Detection Conditions] Replace the HD and perform the operation again.
  • Page 269 Refer to CenterWare Scan Service Installation Guide. [Corrective Actions] Perform the following procedures: 016-784 Server Write ERR For SMB, first check the connection of the network cable. If that does not solve it, proceed as follows. [Error Type] As EUC Code (Japanese) cannot be used in the hostname of the current specification, change Job Fail it to English.
  • Page 270 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 016-xxx FIP 2-246 2.4.5.5 Scanner [Error Type] Refer to CenterWare Scan Service Installation Guide. Job Fail [Fault Content] 016-786 HD Full-Scan Write ERR Retrieval failed at Scan to SMB (via Web Browser) [Error Type] [Detection Conditions] Job Fail The job was aborted, canceled or timed out by the device, or the job was canceled by the client.
  • Page 271 [Fault Content] 016-793 MF I/O HD Full Email fragment quantity is over spec. [Detection Conditions] [Error Type] In paginating and partial fragmenting of message, the qty of mail fragments per address exceeds Job Fail system data 'max fragment qty'. [Fault Content] [Corrective Actions] [MFIO] Perform the following:...
  • Page 272 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 016-xxx FIP 2-248 016-796 Document insert operation error 016-799 PLW Print Instruction Fail [Error Type] [Error Type] Job Fail Job Fail [Fault Content] [Fault Content] [Media Reader] File Attribute Retrieval Error (occurs during job) - Job Abort for this Job only Print Instruction Fail Detected In PLW RAP [Detection Conditions] [Detection Conditions]...
  • Page 273 016-943 Insert doc Duplex Mix Size NG 016-940 Duplex Mix Size NG [Error Type] [Error Type] Operation Error Operation Error [Fault Content] [Fault Content] Insert Document 2-Sided Mix Size NG 2-Sided Specified Mix Size NG [Detection Conditions] [Detection Conditions] Different size settings for side 1 and side 2 were detected after the document and separators had been inserted for the pages with 2-Sided Print specified.
  • Page 274 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 016-xxx FIP 2-250 [Error Type] [Error Type] Operation Error Operation Error [Fault Content] [Fault Content] Document Inserted into Cover/Separator NG Insert Document Different Size Attachment NG [Detection Conditions] [Detection Conditions] A document or separator has been inserted between Cover pages or Separator pages. The document with a different size/orientation from the operated page was tried to be inserted for the job with Attachment specified.
  • Page 275 [Detection Conditions] HDD was determined to be full due to collate, stored or interrupted jobs. [Corrective Actions] Process or delete the jobs (documents) stored in the same HDD partition, and repeat the operation. If the above procedures do not resolve the problem, expand the HDD partition size of the relevant service.
  • Page 276 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 016-xxx FIP 2-252...
  • Page 277 017-700 ThinPrint Connection Timeout Fail [Fault Name] ThinPrint Over Maximum Data Size Fail [Fault Name] [Error Type] ThinPrint Connection Timeout Fail Job Fail [Error Type] [Fault Content] Job Fail ThinPrint Print Data Size Fail. [Fault Content] [Detection Conditions] ThinPrint Connection Timeout Fail. The data that was sent from the ThinPrint .print Engine has exceeded the maximum data size that [Detection Conditions] can be handled by the device.
  • Page 278 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 017-xxx FIP 2-254 [Error Type] [Fault Content] Job Fail ThinPrint SSL Fail. [Fault Content] [Detection Conditions] ThinPrint SSL Authentication Server Certificate Not Yet Valid Fail. An SSL communication error with the ThinPrint .print Engine has occurred. [Detection Conditions] [Corrective Actions] The validity period of the Server Certificate being used by the ThinPrint .print Engine has not started...
  • Page 279 [Detection Conditions] [Fault Name] There was no session refresh within the session interval. SSL Cert Untrusted Fail [Corrective Actions] [Error Type] Check the device at the recipient side. Job Fail [Fault Content] 017-713 Start TLS Unsupported Fail SSL Cert Untrusted Fail. [Detection Conditions] [Fault Name] An SSL Server Authentication Error has occurred because there is something wrong in the Server...
  • Page 280 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 017-xxx FIP 2-256 [Error Type] [Error Type] Job Fail Job Fail [Fault Content] [Fault Content] SSL Server Cert Expired Fail. SMTP Over SSL Internal Fail. [Detection Conditions] [Detection Conditions] The validity period of the Server Certificate has expired. Software internal error has occurred during SMTP Over SSL process.
  • Page 281 [Fault Name] [Corrective Actions] Total Impressions Over Fail Check that device supports Denshi-Pen. If it does, perform the operation again. [Error Type] If the problem still persists, perform the following: OF-09 Common Job Fail Job Fail [Fault Content] 017-725 Forced Annotation Syntax Fail The Total Impressions of Billing Meter in the data for PJL Diag is 9,999,900 or more.
  • Page 282 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 017-xxx FIP 2-258 • Resolution of the document for processing is 300dpi • Magnification of the of the document for processing is 100% If problem persists, immediately after problem appears, obtain the [PfShowInfo 8 Log] and [Network Packet], and contact the Support Department.
  • Page 283 017-733 Internal Err in Pdl Transfer [Detection Conditions] Unauthorized user is detected. [Fault Name] *After user verification, it is known that user is prohibited from using the device. Internal Err in Pdl Transfer [Corrective Actions] [Error Type] Get permission to use the device from the account administrator. [Fault Content] If the problem still persists, perform the following: Internal Software Error During PDL Data Transfer...
  • Page 284 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 017-xxx FIP 2-260 [Fault Content] [Corrective Actions] Custom transfer XCP not activated error 1) Updrade the embedded plug-in feature (install the latest version). 2) Check the contents of the instruction set that is being used. If the instruction set was generated [Detection Conditions] by a custom service, revise the custom service contents.
  • Page 285 Incorrect path, insufficient access rights, server disk full, etc. [Detection Conditions] [Corrective Actions] When communicating with the server, etc., timeout was detected. Check whether it is possible to access the transfer destination server, etc. by using the specified [Corrective Actions] path.
  • Page 286 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 017-xxx FIP 2-262 [Detection Conditions] An internal logic error was detected in the custom transfer plug-in. [Corrective Actions] Turn the power OFF and ON Revise the custom transfer plug-in and then reinstall it. 017-751 Custom Transfer Plug-in Other Fail [Fault Name] Custom Transfer Plug-in Other Fail [Error Type]...
  • Page 287 018-400 IPSEC Error (Configuration Mismatch) [Fault Content] A failure in communication with the SIP Registrar Server [Error Type] [Detection Conditions] Info One of the following has caused a failure in registering info about the local machine with the SIP [Fault Content] Registrar Server.
  • Page 288 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 018-xxx FIP 2-264 018-501 CA Server Connection Error [Fault Content] A failure in registering with the SIP Registrar Server. (an error under Other) [Error Type] [Detection Conditions] An error under Other except an authentication error. The registering of info about the local machine [Fault Content] with the SIPRegisrtar Server has failed.
  • Page 289 – In the case of Windows Server 2003, synchronize the time SMB Server tells with the time this [Corrective Actions] machine tells. Make the IOT and the Controller the same in agreement info. Due to some internal load of the device, response-to-CA Server time has become out. Retry the NOTE: There is no way to confirm Password.
  • Page 290 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 018-xxx FIP 2-266 [Detection Conditions] [Error Type] The CA Authentication Server requested an entry of user info, and the server determined that the entered info was different. [Fault Content] [Corrective Actions] A failure to resolve a DNS host name problem in BMLinkS scan. Make the IOT and the Controller the same in agreement info.
  • Page 291 [Corrective Actions] [Error Type] Check the state to see if the BMLinkS Services server, which is a destination, and this machine can communicate with each other via the network. For example, check the following: [Fault Content] – Search for the latest information and get it. Error in access to BMLinkS Scan Service Storage –...
  • Page 292 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 018-xxx FIP 2-268 [Corrective Actions] [Detection Conditions] Check the storage for space. An internal-processing error If the problem persists, see the following to collect a info9 or xxx.tgz log and a network log and con- [Corrective Actions] tact the support division for instructions.
  • Page 293 [Fault Content] 018-526 Rejected to be refresh When the machine was transferring an image to BMLinkS scan service, a network error occurred. [Detection Conditions] [Error Type] During transfer of an image to BMLinkS Services, a network error was detected. [Corrective Actions] [Fault Content] Repeat the operation.
  • Page 294 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 018-xxx FIP 2-270 [Error Type] [Error Type] [Fault Content] [Fault Content] CUI Scan: Duplication of Soap Job Startup Request Failed to Create CUI Scan Job [Detection Conditions] [Detection Conditions] During the CUI scan start process that was received from the SOAP client of custom service, Excessive overlapping of network transferred Jobs (maximum is 3 simultaneous jobs) another CUI scan start request was received.
  • Page 295 [Error Type] [Corrective Actions] Job Fail Make sure that the file name that is specified in the scanned document destination does not contain any invalid characters. [Fault Content] If the problem still persists, obtain the info9 or xxx.tgz log immediately after the problem has The number of SMB Scan users has exceeded the limit occurred and contact the support department for instructions.
  • Page 296 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 018-xxx FIP 2-272 Check whether the scanned document destination HTTP server is accessible from the PC. [Detection Conditions] Check the server settings. HTTP Status 401 was received. If the problem still persists, obtain the info9 or xxx.tgz log immediately after the problem has [Corrective Actions] occurred and contact the support department for instructions.
  • Page 297 [Error Type] [Corrective Actions] Job Fail Check whether the scanned document destination HTTP server is accessible from the PC. [Fault Content] If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem has occurred and contact the support department for instructions. Failed to Resolve Proxy Name Error in HTTP 2.5.1 Log collection/extraction tool function explanation [Detection Conditions]...
  • Page 298 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 018-xxx FIP 2-274 – The certificate path of the SSL server certificate and import any necessary CA certificate. [Fault Content] If the certificate is not registered in the scanned document destination HTTP server, disable Invalid Netware Context Characters the device certificate validation.
  • Page 299 [Fault Content] [Fault Content] Invalid Netware Login Netware Error - Connection Error [Detection Conditions] [Detection Conditions] A user name or password that contains invalid characters was specified. A nonexistent server/tree was specified. [Corrective Actions] [Corrective Actions] Check whether the specified user name/password is correct. Perform the following.
  • Page 300 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 018-xxx FIP 2-276 Check the volume name. Check if the user has the right to open the file. Execute DSREPAIR from the Server Console of the NetWare server. Check if the user has the right to create the file. If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem Check if the user has the right to access the directory.
  • Page 301 If the problem still persists, obtain the info9 or xxx.tgz log and network log immediately after the If the problem still persists, obtain the info9 or xxx.tgz log and network log immediately after the problem has occurred and contact the support department for instructions. problem has occurred and contact the support department for instructions.
  • Page 302 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 018-xxx FIP 2-278 If the problem still persists, obtain the info9 or xxx.tgz log and network log immediately after the [Detection Conditions] problem has occurred and contact the support department for instructions. Failed to create the scan lock folder. 2.5.1 Log collection/extraction tool function explanation [Corrective Actions] Take any one of the following actions:...
  • Page 303 If the problem persists, perform the following procedure to repair it. [Error Type] 2.4.2 'Cannot Connect to Network' or 'Printer Cannot be Seen From PC' [Fault Content] 018-702 LDAP protocol error 02 An undefined protocol error, and other errors with LDAP Protocol [Detection Conditions] [Error Type] An error except 018-595 occurred with the certified LDAP protocol (ProtocolCategory=7).
  • Page 304 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 018-xxx FIP 2-280 [Corrective Actions] [Fault Content] Correct the search conditions/search start position with regard to the Address Book internal data, LDAP protocol error 07 at Address Book operation (the specified authentication method is not sup- focus the search target and search again.
  • Page 305 Check with the Network Administrator on whether the DHCP Server address had been [Fault Content] exausted. LDAP protocol error 12 at Address Book operation (extended function cannot be used) Obtain the PfShowInfo 9 log. [Detection Conditions] A. In case of IPv6 environment The Server returned RFC2251 standard resultMessageNo '12' (extended function cannot be used) Check whether the address that is being used as the IPv6 address of the device has been allo- in response to the Address Book inquiry.
  • Page 306 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 018-xxx FIP 2-282 [Error Type] [Corrective Actions] An attribute problem as occurred. Consult with the Network Administrator to check the status at the Server side. [Fault Content] If the problem persists, perform the following procedure to repair it. Kerberos Authentication Protocol Error (73) 2.4.2 'Cannot Connect to Network' or 'Printer Cannot be Seen From PC' [Detection Conditions]...
  • Page 307 [Detection Conditions] [Fault Name] The Server returned RFC2251 standard resultMessageNo '20' (the specified attribute already GCP Certification Fail exists) in response to the Address Book inquiry. [Error Type] [Corrective Actions] An attribute problem as occurred. Consult with the Network Administrator to check the status at the [Fault Content] Server side.
  • Page 308 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 018-xxx FIP 2-284 [Corrective Actions] [Corrective Actions] As the user Kerbeors password set on the Kerbeors server has expired, it is necessary to ask the Check if the root CA certificate of KDC Certificate is registered with the device. If not, register the server administrator to extend the expiration date of it.
  • Page 309 [Detection Conditions] 018-731 GCP HDD Limit Fail The Server returned RFC2251 standard resultMessageNo '33' (wrong alias) in response to the Address Book inquiry. [Fault Name] [Corrective Actions] GCP HDD Limit Fail A name related problem has occurred. Consult with the Network Administrator to check the status at [Error Type] the Server side.
  • Page 310 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 018-xxx FIP 2-286 [Error Type] [Corrective Actions] Job Fail Confirm the network connection status, network settings status with the system administrator. [Fault Content] If the problem still persists, perform the following: LDAP protocol error 36 at Address Book operation (cannot refer to alias) OF-09 Common Job Fail [Detection Conditions] Investigate the problem of Information Fail/Warning occurrence.
  • Page 311 OF-09 Common Job Fail [Fault Content] Investigate the problem of Information Fail/Warning occurrence. Unable to find the SMB Server during SMB Scan [Detection Conditions] 018-741 GCP XMPP Other Fail Unable to find the transer destination SMB Server (failed to establish the TCP/IP session) during the scanner (Scan to PC) SMB transfer.
  • Page 312 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 018-xxx FIP 2-288 Address search was performed when incorrect User Name and Password was used for authentica- [Error Type] tion. Job Fail [Corrective Actions] [Fault Content] A security related problem has occurred. LDAP protocol error 52 at Address Book operation (cannot be processed) Check the User Name and the Password used for authentication again and release the incorrect [Detection Conditions] search login name.
  • Page 313 018-755 Server connection error in SMB [Fault Name] Host name solution error in SMB [Fault Name] [Error Type] Server connection error in SMB [Error Type] [Fault Content] Failed to resolve the SMB Server Name during SMB Scan [Fault Content] [Detection Conditions] Error when connecting to the SMB Server during SMB Scan The system has failed to resolve the SMB Server Name of the SMB that is specified as the transfer [Detection Conditions]...
  • Page 314 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 018-xxx FIP 2-290 018-759 Picture preservation place or file name invalid [Corrective Actions] Check for the settings of the distributed file system (DFS) with the system administrator. [Fault Name] The checking method is as follows. Picture preservation place or file name invalid 1.
  • Page 315 [Detection Conditions] [Corrective Actions] The response from the storage destination PC had taken a long time and caused a timeout to occur An update related problem has occurred. Consult with the Network Administrator to check the status during scanner (Scan to PC) SMB transfer. at the Server side.
  • Page 316 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 018-xxx FIP 2-292 [Detection Conditions] [Fault Content] The Server returned RFC2251 standard resultMessageNo '67' (cannot be executed at RDN) in LDAP protocol error 70 at Address Book operation response to the Address Book inquiry. (search target is too large) [Corrective Actions] [Detection Conditions]...
  • Page 317 Obtain the [PfShowInfo 8 log] and [Network log] immediately after the problem has occurred and 2.5.1 Logging/Extraction Tool Function Explanation contact the Support Department for instructions. 018-780 LDAP protocol error 80 2.5.1 Logging/Extraction Tool Function Explanation [Error Type] 018-773 Shared name error in server Job Fail [Fault Name] [Fault Content]...
  • Page 318 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 018-xxx FIP 2-294 [Corrective Actions] [Detection Conditions] Consult with the Network Administrator to check the status at the Server side. The Server returned RFC2251 standard resultMessageNo '85' (search time is timed out) in response to the Address Book inquiry. If the problem persists, perform the following procedure to repair it.
  • Page 319 [Fault Content] [Fault Content] LDAP protocol error 88 at Address Book operation (instruction canceled) LDAP protocol error 91 at Address Book operation (Server connection prohibited) [Detection Conditions] [Detection Conditions] The Server returned RFC2251 standard resultMessageNo '88' (instruction canceled) in response to The Server returned RFC2251 standard resultMessageNo '91' (Server connection prohibited) in the Address Book inquiry.
  • Page 320 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 018-xxx FIP 2-296 [Fault Content] [Fault Content] LDAP protocol error 94 at Address Book operation (result no longer exist) LDAP protocol error 97 at Address Book operation (maximum hop number for reference is exceeded) [Detection Conditions] [Detection Conditions] The Server returned RFC2251 standard resultMessageNo '94' (result no longer exist) in response to...
  • Page 321 021-208 An alert for setting chain-link has been detected. 021-212 USB IC Card Reader preparing error [Fault Name] [Error Type] An alert for setting chain-link has been detected. local [Error Type] [Fault Content] System A failure in starting the USB IC Card Reader [Fault Content] [Detection Conditions] EP-BB Chain-Link Setting Failure Alert...
  • Page 322 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 021-xxx FIP 2-298 Go to OF-01 Common System Fail. Perform step (5) to collect reports and the subsequent steps. [Corrective Actions] Turn the power OFF then ON. 021-214 USB IC Card Reader encryption setting error Check the connection to the EP accessory, pull out and insert the EPSV Board and replace the cable.
  • Page 323 If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem [Error Type] has occurred and contact the support department for instructions. info 2.5.1 Log collection/extraction tool function explanation [Fault Content] Info that USB IC Card Reader Connection Status is incorrect 021-502 Couldn't resolve proxy name.
  • Page 324 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 021-xxx FIP 2-300 If the problem persists after checking the above settings, there may be a network failure or DNS If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem server failure.
  • Page 325 [Fault Content] [Detection Conditions] Communication Timeout The server detected that it is already in recalled status. [Detection Conditions] The server has notified a SOAP Fault indicating that the device is already in recalled status on the EP system. Communication timeout has occurred. Code=Client, Subcode=InvalidOperation, Subcode3=AlreadyUnregistered libcURL returned ''CURLE_OPERATION_TIMEOUTED''.
  • Page 326 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 021-xxx FIP 2-302 021-515 SOAP Fault: An invalid product code detected. [Corrective Actions] Check with the EP Center for the EP contract status and registration status. [Error Type] If the problem occurs regardless that the EP-SV is not registered in the EP Center, obtain the info9 Job Fail or xxx.tgz log and network log immediately after the problem has occurred and contact the support [Fault Content]...
  • Page 327 The server has notified a SOAP Fault indicating that communication failure has occurred between If a failure has occurred in the EP Center, retry the operation from the UI after the EP Center has the Edge Server (EPA-Server for configurations installed with EPA) and its back-end. recovered.
  • Page 328 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 021-xxx FIP 2-304 – Check the subnet mask settings. Or, a memory access error where processing can still continue was detected. For the BB-Direct configuration: Or, libcURL returned ''CURLE_SEND_ERROR''. – Check the EP proxy server settings. (Chain-Link (920-035~920-039) or KO settings) Or, libcURL returned ''CURLE_RECV_ERROR''.
  • Page 329 If the problem persists, obtain the info9 or xxx.tgz log immediately after the problem has occurred [Detection Conditions] and contact the support department for instructions. At the start of communication, a setting that does not allow communication was detected. 2.5.1 Log collection/extraction tool function explanation At the start of the communication, it was detected that the system data 'Installation Status' is set to 'Not Installed'.
  • Page 330 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 021-xxx FIP 2-306 If the situation is not improved in spite of the recovery of the EP center, obtain the pfshowinfo9 log [Detection Conditions] and network log immediately after the problem occurs and contact the support division for direc- As a result of an inquiry to the software update server about the versions of software this machine tions.
  • Page 331 021-539 The power supply was off at reserved time. [Detection Conditions] Chain-Link settings file which has not been processed is detected when software update instruction [Fault Name] is received from the user. The power supply was off at reserved time. [Corrective Actions] [Error Type] Power OFF/ON, and resend instruction for software update.During device initialization by power...
  • Page 332 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 021-xxx FIP 2-308 021-700 Accessory Failure [Detection Conditions] When the software upgrade is about to commence, it was detected that the feature settings of the [Error Type] software upgrade is disabled. [Corrective Actions] [Fault Content] Check the customer's contract information and set the service parameter of the device appropri- EP Accessory - Service Canceled By Disable-USB Accessory Failure or Disconnect ately.
  • Page 333 [Detection Conditions] [Corrective Actions] When MDSS is connected and color copying is prohibited using the Coin Kit, a color copy job was Contact the telephone center. requested. [Corrective Actions] 021-751 Maintenance Request Fail (EP-SV) Check the settings. [Error Type] Job Fail 021-732 EP Accessory Error732 [Fault Content] [Error Type]...
  • Page 334 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 021-xxx FIP 2-310 If the problem persists, contact the Telephone Center directly. Check the following too: 021-943 EP - Print Service Paused By Disable OF-11 FAX Job Fail [Error Type] Operation Error 021-772 EPDX Install, Remove Error [Fault Content] [Error Type] EP Accessory - Print Service Paused By Disable...
  • Page 335 If with ICCG + Dispensor or Coin Kit connected, IOTsc detects that the remaining rate the Dispensor [Detection Conditions] or Coin Kit has is insufficient, it causes a job to be temporarily stopped. With an accessory installed, the card was missing, insufficient fee paid or a shortage of card value. [Corrective Actions] [Corrective Actions] In the case of Dispensor, insert a card that has a remaining rate enough to continue the job.
  • Page 336 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 021-xxx FIP 2-312...
  • Page 337 023-600 Held Down Key Error(UI-Panel) [Error Type] record [Fault Content] A Key is held down. [Detection Conditions] [This is a hidden Fail.] A hard key on the panel has been found to be held down for one or more consecutive minutes. [Corrective Actions] This is a Fail to convey a message.
  • Page 338 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 023-xxx FIP 2-314...
  • Page 339 024-340 IOT-ESS Communication Fail 1 [Corrective Actions] Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. [Error Type] OF-06 IOT System Fail Sub System Fail No need to replace the ESS PWB. [Fault Content] (IOT): 024-343 IOT-ESS Communication Fail 4...
  • Page 340 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 024-xxx FIP 2-316 MCU sending parity error detected by Controller [Error Type] [Detection Conditions] Sub System Fail A transmission failure occurred as the ACK could not be received after 2 resend attempts. (A parity [Fault Content] error was detected by hardware of the IOT.) (IOT):...
  • Page 341 [Corrective Actions] [Detection Conditions] Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. The NAK that notifies of the occurrence of a transmission failure is received. (A parity error was detected by hardware of the UART.) OF-06 IOT System Fail [Corrective Actions] The ESS-PWB should be also replaced.
  • Page 342 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 024-xxx FIP 2-318 (Receiving abortion error) [Detection Conditions] [Detection Conditions] The IOT Driver initialization failed. The NAK that notifies of the occurrence of a transmission failure is received. (Abortion of receiving [Corrective Actions] was detected after the header had been recognized.) Turn the power OFF then ON.
  • Page 343 [Fault Content] [Fault Content] [Image Output] Other errors in JBIG Lib PAGE-SYNC completion error during video output [Detection Conditions] [Detection Conditions] Not in use now. At IOT output, PageSync is negated before the specified paper size is output. Basically, this is not [Corrective Actions] affected by noises but may be affected by excessive noises.
  • Page 344 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 024-xxx FIP 2-320 [Error Type] 024-372 IOT-ESS Communication Fail 22 Sub System Fail [Fault Content] [Error Type] Marker Code Detection Error Sub System Fail [Detection Conditions] [Fault Content] During Enlarge, when the file was enlarged only by the specified size, the end code (FF02) cannot Sending error detected by Controller (Incorrect parameter instruction) be found in the compressed data.
  • Page 345 024-375 IOT-ESS Communication Fail 24 [Error Type] History [Error Type] [Fault Content] Sub System Fail Billing Backup Counter 1 Recovery [Fault Content] [Detection Conditions] DLL receiving error detected by Controller (Incorrect parameter instruction) The Billing Backup Counter 1 is automatically repaired. [Detection Conditions] [Corrective Actions] An illegal instruction for IOT Port No., Timeout Time, or Pointer was detected.
  • Page 346 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 024-xxx FIP 2-322 024-605 SWKey Backup Counter 2 repair [Fault Content] Billing Meter Type is automatically repaired. (IOT NVM repaired) [Error Type] [Detection Conditions] History [This is a hidden Fail.] [Fault Content] Billing Meter Type (kept in IOT NVM) has been automatically repaired. SWKey Backup Counter2 Recovery [Detection Conditions] NOTE: A Shutdown History report is logged.
  • Page 347 [Fault Content] [Fault Content] Billing Count Type is automatically repaired. (IOT NVM repaired) Modal Break Point is automatically repaired. (IOT NVM repaired) [Detection Conditions] [Detection Conditions] [This is a hidden Fail.] [This is a hidden Fail.] Billing Count Type (kept in IOT NVM) has been automatically repaired. Modal Break Point (kept in IOT NVM) has been automatically repaired.
  • Page 348 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 024-xxx FIP 2-324 024-701 Invalid instruction of face inversion [Fault Name] Denshi-Pen Error When Printing Fails [Error Type] [Error Type] [Fault Content] [Fault Content] Job cancellation due to the invalid Invert instruction Denshi-Pen Error During Printing [Detection Conditions] [Detection Conditions] IOTsc has detected that the device has been instructed to print paper that is not invertible.
  • Page 349 [Detection Conditions] [Error Type] Tried to print document specified with Denshi-Pen when forced analog watermark or force hybrid Job Fail watermark is set.. [Fault Content] [Corrective Actions] Operation cannot be continued due to combination of unprintable parameters (stored file size, paper Set device to temporarily cancel forced printing.
  • Page 350 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 024-xxx FIP 2-326 Because the Print Service operation of setting simplex/duplex is done by Driver, only the operation [Error Type] without simplex/duplex setting is done by the machine. Operation Error As a detection of this Fail causes a job to be canceled, a message is only displayed indicating the [Fault Content] job is canceled.
  • Page 351 If the problem persists, refer to the following procedure to repair it. [Detection Conditions] OF-09 Common Job Fail One of the following conditions was met during Mix Full position detection OF-06 IOT System Faill • When paper size of the next job (either in feed direction or width direction) is larger than the uppermost paper size loaded for the previous job 024-914 Tray6 size mismatch •...
  • Page 352 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 024-xxx FIP 2-328 024-924 Operation M Toner Empty [Fault Content] Face Down Tray1 Paper FULL [Error Type] [Detection Conditions] Operation Error The paper output to the Face Down Tray 1 is full. [Fault Content] [Corrective Actions] Operation M Toner Empty Clear the paper.
  • Page 353 If the problem persists, refer to the following procedure to repair it. [Error Type] OF-09 Common Job Fail Operation Error [Fault Content] 024-927 OCT Full Stack Finisher Stacker Tray Full Stack (LargeSize Full) [Error Type] [Detection Conditions] Operation Error [Fault Content] The Stack Encoder SNR has counted the specified number of sheets up to the Full Stack (Large Size).
  • Page 354 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 024-xxx FIP 2-330 024-933 Operation Y Drum End of Life If the problem persists, perform the following procedure to repair it. OF-09 Common Job Fail [Error Type] Operation 024-936 Tray2 Wrong Medium Type [Fault Content] [Error Type] Operation Y Drum End of Life Operation Error...
  • Page 355 Transparencies With Borders Detected Tray 4 [Detection Conditions] 024-941 Folder Tray Full Stack Transparencies are loaded when a non-transparencies job is performed. [Error Type] Other paper is loaded when a Transparencies job is is performed Operation Error Transparencies with borders was detected. [Fault Content] Jam occurs when borders were detected by checking transparencies for borders (by the OHP Sen- Folder Tray Full Stack...
  • Page 356 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 024-xxx FIP 2-332 [Fault Content] [Error Type] Booklet Low Staple Operation Error [Detection Conditions] [Fault Content] Staple needles for both Front and Rear are running low. Or, the Staple Cartridge was detected to be Tray 2 Out Of Place removed.
  • Page 357 [Error Type] [Error Type] Operation Error Operation Error [Fault Content] [Fault Content] Tray 1 Empty Tray 4 Empty [Detection Conditions] [Detection Conditions] No paper in Tray 1 is detected. No paper in Tray 4 is detected. [Corrective Actions] [Corrective Actions] Add paper into the appropriate tray.
  • Page 358 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 024-xxx FIP 2-334 [Error Type] [Error Type] Operation Error Operation Error [Fault Content] [Fault Content] Tray 7 Empty (H4-1) Size Mismatch [Detection Conditions] Tray 1 Size Mismatch [Detection Conditions] No paper in Tray 7 is detected. [Corrective Actions] The paper size in Tray 1 and the paper size specified for printing are different.
  • Page 359 OF-09 Common Job Fail 024-962 Tray4 size mismatch 024-966 ATS/APS No Destination Error [Error Type] [Error Type] Operation Error [Fault Content] Operation Error [Fault Content] (H4-4) Size Mismatch Tray 4 Size Mismatch ATS/APS No Destination Error ATS/APS NG (Other than No Paper) [Detection Conditions] [Detection Conditions] The paper size in Tray 4 and the paper size specified for printing are different.
  • Page 360 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 024-xxx FIP 2-336 If the problem persists, refer to the following procedure to repair it. If the problem persists, check the sensor using the Generic Sensor Failure FIP. OF-09 Common Job Fail If the problem persists, refer to the following procedure to repair it. OF-09 Common Job Fail 024-969 Different width Mix Punch 024-972 Tray6 size mismatch...
  • Page 361 If the problem persists, check the sensor using the Generic Sensor Failure FIP. 024-977 Stapler Feed Ready Fail If the problem persists, refer to the following procedure to repair it. [Error Type] OF-09 Common Job Fail Operation Error [Fault Content] 024-975 Copy Booklet sheets counts over Stapler Feed Ready Fail [Error Type]...
  • Page 362 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 024-xxx FIP 2-338 [Error Type] [Corrective Actions] Operation Error Remove paper from the Finisher Top Tray. If the problem persists, check the sensor using the Generic Sensor Failure FIP. [Fault Content] If the problem persists, refer to the following procedure to repair it. Finisher Stacker Tray Full Stack OF-09 Common Job Fail [Detection Conditions]...
  • Page 363 024-984 Booklet Low Staple F 024-988 Envelop Folder Tray Set Fail [Error Type] [Error Type] Operation Error Operation Error [Fault Content] [Fault Content] Booklet Low Staple F Envelop Folder Tray Set Fail [Detection Conditions] [Detection Conditions] Booklet Stapler Low Staple F signal ON was detected just before Stapling operation. Monitor the Envelop Tray Set SNR in the interval of 100msec and detect OFF 10 times sequentially.
  • Page 364 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 024-xxx FIP 2-340...
  • Page 365 025-596 Diag HDD Mentenance Fail [Error Type] Job Fail [Fault Content] An NG occurred when HDD Fail Forecast of Diagnostics was executed. [Detection Conditions] An NG occurred when HDD Fail Forecast of Diagnostics was executed. [Corrective Actions] Perform the following: Pull out and insert the HDD Harness.
  • Page 366 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 025-xxx FIP 2-342...
  • Page 367 026-400 Exceed the number of connection of USB Host Fail [Detection Conditions] The software in the machine was subjected to a large amount of simultaneous address queries from [Error Type] multiple machine panel and Web UI input devices. The processing capacity of the JRM directory Info service has been exceeded.
  • Page 368 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 026-xxx FIP 2-344 026-704 DocuWorks Error [Fault Content] XDW Unlock Failed [Error Type] [Detection Conditions] In the processing of a security-protected DocuWorks file, either of the password set on the UI panel [Fault Content] and the XPJL-specified password (set in ContentsBridge Utility) does not match.
  • Page 369 026-710 S/MIME unsupported cipher decrypt fail [Error Type] [Error Type] [Fault Content] An error has occurred in taking out a mailbox document because of the running of a parameter that [Fault Content] cannot be run simultaneously in CWIS. S/MIME unsupported cipher decrypt fail [Detection Conditions] [Detection Conditions] The high compression/OCR processing module has detected that a job that specifies high compres-...
  • Page 370 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 026-xxx FIP 2-346 – The DHCP server that has an entry of CURL info is operating normally, or the server can be [Corrective Actions] reached on the network. Turn the power OFF then ON. When after the implementation of the corrective actions, the machine has established normal com- When after the implementation of the corrective action, the machine has established normal com- munication with the Xerox Communication Server, the fault will be cleared.
  • Page 371 When after the implementation of the corrective actions, the machine has established normal com- [Fault Content] munication with the Xerox Communication Server, the fault will be cleared. Media Space Full error (during job) If the network is normal but the situation has not improved, collect the pfshowinfo9 log and network [Detection Conditions] log immediately after the occurrence of the problem and contact the support division for directions.
  • Page 372 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 026-xxx FIP 2-348 If the problem persists, obtain the pfshowinfo9 log immediately after the problem occurs, following [Fault Content] 2.5.1 Log Collection/Extraction Tool Functional Description, and contact the support division for Remote Download File Checksum Error directions.
  • Page 373 [Detection Conditions] [Corrective Actions] An error occurred during communication with WSD Scan Client. Before running the print job, check the position of the guides to the paper tray selected. WSD Scan Client cancelled its job. [Corrective Actions] 026-731 PJL PIN Number Fail Check the following: [Fault Name] PJL PIN Number Fail...
  • Page 374 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 026-xxx FIP 2-350 [Corrective Actions] [Detection Conditions] Correct the password that is specified by PJL Command and try again. Internal error is detected during execution of HTTP Scan Upload jobs. [Corrective Actions] 026-734 Can not change to the PJLDIAG MODE Repeat the operation.
  • Page 375 027-400 Net Off Line 027-443 DNS renewal failure of dynamic [Error Type] [Error Type] Info [Fault Content] Info [Fault Content] Net Off Line [Detection Conditions] IPv6 - Stateless Auto Setting IP Address 2 is Duplicated [Detection Conditions] Communication is not available due to other failures. Communication is not available because panel operation is in progress (especially in the CE mode).
  • Page 376 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 027-xxx FIP 2-352 2.4.3 No Output. No Printout. 2.4.3 No Output. No Printout. 2.4.5 Network-Related Details Check Flow 2.4.5 Network-Related Details Check Flow 2.5.1 Log collection/extraction tool function explanation 2.5.1 Log collection/extraction tool function explanation 027-445 Illegal IP address 027-447 Duplicat IP address [Error Type]...
  • Page 377 2.4.3 No output is available, no data is printed 2.5.2 Logging/Extraction Tools Operational Instructions 2.4.5 Network-Related Details Check Flow 2.5.2 Logging/Extraction Tools Operational Instructions 027-502 POP Authentication Fail for Mail IO [Error Type] 027-500 SMTP Server Fail for Mail IO Job Fail [Error Type] [Fault Content]...
  • Page 378 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 027-xxx FIP 2-354 [Error Type] [Corrective Actions] Job Fail Set the DNS server address. Or, set the SMB server address of the transfer destination using IP address. [Fault Content] If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem The SMB scan client does not have access rights (Win9x systems) has occurred and contact the Support G for instructions.
  • Page 379 [Error Type] [Corrective Actions] Job Fail Take any one of the following actions: [Fault Content] – Check if the storage destination is correct. – Check that the specified file name can be created on the SMB server. There are problems with the SMB scan login name or password –...
  • Page 380 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 027-xxx FIP 2-356 2.5.1 Log collection/extraction tool function explanation [Error Type] Job Fail 027-522 File creation failure in SMB [Fault Content] [Error Type] Failed to create an SMB scan folder Job Fail [Detection Conditions] [Fault Content] Folder creation in the SMB server has failed during scanner (Save to PC) SMB transfer.
  • Page 381 The file does not exist. If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem has occurred and contact the Support G for instructions. SMBCL_NG_DIR_NOT_EMPTY (New) The directory is not empty. 2.5.1 Log collection/extraction tool function explanation SMBCL_NG_NOT_A_DIR (New) The specified directory name is not a directory.
  • Page 382 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 027-xxx FIP 2-358 [Detection Conditions] [Fault Content] Incorrect filing policy (when additional items are selected) The SMB server (NetBIOS) name specification is incorrect [Corrective Actions] [Detection Conditions] When 'Add' is selected for 'File Name Conflict', check that the file format is not set to Multi-page. The SMB server (NetBIOS) name specification is incorrect.
  • Page 383 [Fault Content] [Fault Content] SMB protocol error (4-008): The scan user name specification is incorrect SMB protocol error (4-024) [Detection Conditions] [Detection Conditions] <When this error occurred during SMB Authentication/SMB Scanner > The host is missing. The specified user name was detected to be incorrect by the controller software (SMB library) of this [Corrective Actions] machine.
  • Page 384 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 027-xxx FIP 2-360 2.5.1 Log collection/extraction tool function explanation [Corrective Actions] In the [Port Status] screen under the [Properties] tab of CentreWare Internet Services, check that 027-565 SMB Protocol error 4-025 SMB (TCP/IP) is enabled. [Error Type] If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem has occurred and contact the Support G for instructions.
  • Page 385 [Corrective Actions] [Detection Conditions] Operate again. SMBCL_NG_INV_SECMODE If the problem persists, refer to 2.5.1 LOG immediately after the problem has occurred, obtain the Authentication server common security mode is operating. info9 or xxx.tgz log and the network log and contact Support G for instructions. [Corrective Actions] 2.5.1 Log collection/extraction tool function explanation There is a possibility that the authentication server is set as Win95/Win98/Me.
  • Page 386 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 027-xxx FIP 2-362 027-587 SMB Protocol error 4-047 [Fault Content] SMB protocol error (4-049): Locked out [Error Type] [Detection Conditions] Job Fail <<< When this error occurred during SMB Authentication/SMB Scanner >>> [Fault Content] The user account is locked out.
  • Page 387 [Fault Content] 027-700 Mail address domain err SMB protocol error (4-051): The user account is restricted. Blank password is not allowed [Detection Conditions] [Error Type] <<< When this error occurred during SMB Authentication/SMB Scanner >>> The user account is restricted. Blank password is not allowed. [Fault Content] [Corrective Actions] Sending to the domain of the destination mail address is prohibited.
  • Page 388 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 027-xxx FIP 2-364 [Fault Content] [Fault Content] The certificate for the destination expired. (before connection to the server) No device certificate exists. (before connection to the server) [Detection Conditions] [Detection Conditions] when sending SMIME mail (VKCMERR_CERT_EXPIRED) When SMIME mail was sent, No Certificate was detected.
  • Page 389 2.4.5 Network-Related Details Check Flow [Error Type] Job Fail 027-712 S/MIME mail sender certificate not valid [Fault Content] The certificate for the destination existed on a list of revoked certificates. (before connection to the [Error Type] server) Job Fail [Detection Conditions] [Fault Content] When SMIME mail was sent, a discarded certificate was detected (which is registered in CRL).
  • Page 390 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 027-xxx FIP 2-366 027-717 No MX Record at the DNS [Detection Conditions] The Mail I/O received the S/MIME signature mail but as the sender address and the signature mail [Error Type] address were different. An impersonated sender was detected and the mail was discarded. [Corrective Actions] [Fault Content] Mails may be sent from impersonated senders.
  • Page 391 If the problem persists, obtain instructions from DocuShare and then perform the following proce- [Detection Conditions] dure to repair it. Either the specified server for the application interface cannot be found or the DNS could not be OF-09 Common Job Fail resolved during Web service interface.
  • Page 392 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 027-xxx FIP 2-368 OF-09 Common Job Fail [Corrective Actions] The number of original pages scanned exceeds the preset pagination value. 027-727 Ext Srv. Req Invalid Params Increase the preset pagination value, or reduce the number of original pages scanned. [Error Type] 027-731 Server Limit Err Job Fail...
  • Page 393 If the problem still persists, obtain the info9 or xxx.tgz log and network log immediately after the 2.5.1 Log collection/extraction tool function explanation problem has occurred and contact the support department for instructions. 2.5.1 Log collection/extraction tool function explanation 027-736 Device Certificate Err [Error Type] 027-734 Server Certificate Err Job Fail...
  • Page 394 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 027-xxx FIP 2-370 If the problem persists, perform the following procedure to repair it. [Detection Conditions] OF-09 Common Job Fail An error was received from the server to the FTP command 'CWD'. [Corrective Actions] 027-742 HD File System Full Check the path information, etc.
  • Page 395 [Corrective Actions] [Detection Conditions] Check the connection to the DNS. Or, check whether the Job Template Pool Server domain name • With Internet FAX Document E-mail and Internet FAX Transfer prohibited, Internet FAX Document has been registered in the DNS. E-mail and Internet FAX Transfer instructions were received.
  • Page 396 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 027-xxx FIP 2-372 [Fault Content] 027-761 Web Print time out Invalid Instruction Service [Detection Conditions] [Error Type] Job is executed by instruction when the service is disabled. Job Fail [Corrective Actions] [Fault Content] Enable the service. Although a Web Print job was received, the machine did not start printing within the [On-Demand If the problem persists, perform the following procedure to repair it.
  • Page 397 If the problem persists, obtain the info9 or xxx.tgz log immediately after the problem has occurred and contact the Support G for instructions. 027-772 SMTP server error (HELO Command refusal) 2.5.1 Log collection/extraction tool function explanation [Error Type] 027-763 Auditron - Cannot Verify User [Fault Content] [Error Type] The SMTP server refused the HELO command.
  • Page 398 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 027-xxx FIP 2-374 027-779 It attestation-fails by SMTP-AUTH [Detection Conditions] (SMTPERR_TOO_MANY_RECIPIENTS) [Error Type] [Corrective Actions] Reduce the number of mail addresses. [Fault Content] A failure in authentication based on SMTP-AUTH (after connection to the server) 027-776 SMTP server error (EHLO Command refusal) [Detection Conditions] [Error Type]...
  • Page 399 [Fault Content] 027-798 JFS Target Document Not Found Fail Manual duplex(Back Print from Tray5) [Detection Conditions] [Fault Name] Green Controller was notified by EFI Controller that one side finished being printed. JFS Target Document Not Found Fail [Corrective Actions] [Error Type] Turn over the output whose one side finished being printed in manual duplex, and load it in Tray 5.
  • Page 400 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 027-xxx FIP 2-376 [Corrective Actions] While a print of side 2 was being output from Tray 5 (Bypass Tray) in manual duplex, the print was jammed. Remove all the sheets of paper from Input Tray 5 (Bypass Tray)/Output Tray. Then use Input Tray 5 (Bypass Tray) to reprint side 1 of the print.
  • Page 401 028-910 Wrong Fusing Unit Type Fail [Corrective Actions] Change the Fusing Unit to Standard Mode. [Fault Name] 028-914 Wrong Fusing Unit Width Fail Wrong Fusing Unit Type Fail [Error Type] [Fault Name] Operation Wrong Fusing Unit Width Fail [Fault Content] [Error Type] The Fusing Unit needs to be replaced Operation...
  • Page 402 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 028-xxx FIP 2-378...
  • Page 403 033-310 Fax Charge Function Fail By Multi Channel [Detection Conditions] It has been detected that after the FaxCardMini initailization, the device cannot communicate with [Error Type] FaxCardMini. [Corrective Actions] [Fault Content] Turn the power OFF then ON. The Fax send billing function was turned ON although multiple lines are installed. If the problem reoccurs, go to the following and solve it.
  • Page 404 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 033-xxx FIP 2-380 [Corrective Actions] [Corrective Actions] Turn the power OFF then ON. Turn the power OFF then ON. If the problem still reoccurs, there is a strong posibility of FaxCont2 software bugs in the Controller. If the problem reoccurs, go to the following and solve it.
  • Page 405 [Corrective Actions] [Corrective Actions] Turn the power OFF then ON. Turn the power OFF then ON. If the problem reoccurs, go to the following and solve it. If problem can be reproduced, fix it by the following. OF-07 Fax System Fail OF-07 FAX System Fail 033-323 FAX Card Mini I/F timeout 033-326 Mini Manager Fatal Error...
  • Page 406 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 033-xxx FIP 2-382 [Corrective Actions] [Corrective Actions] Initialize the HDD. Turn the power OFF then ON. Initialize NVM. If the problem persists, go to the following and solve it. If the problem still persists, go to the following and solve it. OF-11 FAX Job Fail OF-07 Fax System Fail 033-332 FoIP Cont not respond when system is Booting...
  • Page 407 [Corrective Actions] 033-338 Illegal type of FaxBox Turn the power OFF then ON. If the problem persists, go to the following and solve it. [Error Type] OF-11 FAX Job Fail [Fault Content] 033-335 Illegal fault code notice 'Fax Kit' is connected to the model to which 'Fax Kit 2' should be connected. [Error Type] [Detection Conditions] 'Fax Kit' has been connected to the model to which 'Fax Kit 2' should be connected.
  • Page 408 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 033-xxx FIP 2-384 OF-07 FAX System Fail If the problem still persists, go to the following and solve it. 033-363 Fax Card Reset (Reboot) OF-11 FAX Job Fail [Error Type] 033-502 Post-message resend exceeded Sub System Fail [Error Type] [Fault Content]...
  • Page 409 [Corrective Actions] [Detection Conditions] Check the remote terminal and do the same operation again. The remote terminal has no capability to receive. Check the state of the line. [Corrective Actions] Check the Fax Card. Check the state of the remote terminal (to see whether the memory is full, the remote terminal is If the problem still persists, go to the following and solve it.
  • Page 410 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 033-xxx FIP 2-386 [Detection Conditions] [Detection Conditions] FTT reception at 2400bps The remote terminal does not have the capability of mailbox. [Corrective Actions] [Corrective Actions] Check the state of the line, check for power noise, and check the grounding. The remote terminal does not have the mailbox function.
  • Page 411 [Fault Content] [Detection Conditions] Timeout between ECM frames The receiving terminal has no capability to receive PWD/SID. [Detection Conditions] [Corrective Actions] A timeout between ECM frames has occurred. Check the remote terminal. If it does not have the function, tell it to the user. If the problem still persists, go to the following and solve it.
  • Page 412 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 033-xxx FIP 2-388 [Corrective Actions] [Corrective Actions] Check that the line is properly connected to Line 1. Check the state of the line, check for power noise, and check the state of the grounding. If the line is connected, check the line and the switchboard.
  • Page 413 [Detection Conditions] [Detection Conditions] RTN has been received. An illegal command has been received. [Corrective Actions] [Corrective Actions] Check the state of the line, check for power noise, and check the state of the grounding. The problem is thought to be in the remote terminal. Check the remote terminal. If the problem persists, check that the remote terminal has no problem and do the same operation If the problem still persists, go to the following and solve it.
  • Page 414 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 033-xxx FIP 2-390 [Detection Conditions] [Detection Conditions] A phase B ordering command (DCS/NSS/NSC/DTC) has been refused by DCN. In image processing for fax sending, some error has occurred with FaxCardMini. [Corrective Actions] [Corrective Actions] Check the remote address, mailbox info, etc.
  • Page 415 [Corrective Actions] [Corrective Actions] Specify the proper address by using Speed Dial where correct Fax address numbers are registered. If the Busy tone lasts abnormally long, the remote terminal or the switchboard is thought to have failed. If the problem persists, check the software version and upgrade it to the latest version. If the problem persists, go to the following and solve it.
  • Page 416 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 033-xxx FIP 2-392 If the problem persists, go to the following and solve it. [Corrective Actions] OF-11 FAX Job Fail No action is necessary. This indicates that an operation to discontinue the communication by use of Stop, etc. has been done.
  • Page 417 If the problem persists, go to the following and solve it. If the problem persists, go to the following and solve it. OF-11 FAX Job Fail OF-11 FAX Job Fail 033-554 Wrong Password/Receive Banned 033-557 Desinations or Sevices Exceeded [Error Type] [Error Type] [Fault Content] [Fault Content]...
  • Page 418 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 033-xxx FIP 2-394 [Corrective Actions] [Corrective Actions] If wanting to receive from the remote terminal, make it possible for the local terminal to receive from This is an error during the operation of our maintenance system. it even though its remote ID is not sent.
  • Page 419 [Detection Conditions] [Detection Conditions] The total quantity of destinations requested has exceeded the number specified in the spec. During FAX communication, there has been no response from FCM for a certain length of time. [Corrective Actions] [Corrective Actions] Wait until the quantity of jobs in a queue decreases, or reduce the quantity of destinations, and then Do the same operation again.
  • Page 420 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 033-xxx FIP 2-396 033-574 Access to a non-mounted channel [Error Type] [Error Type] [Fault Content] A manual send job has been cancelled because there is no space available in the log area for Fax [Fault Content] Report.
  • Page 421 OF-11 FAX Job Fail [Corrective Actions] Retry the same operation. 033-582 Mismatched ability 033-578 Modem Frame Size Over [Error Type] [Error Type] [Fault Content] A request for SIP connection has been refused because of a capability info mismatch. [Fault Content] [Detection Conditions] The frame size of the received command is over a specified value.
  • Page 422 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 033-xxx FIP 2-398 Check that the SIP server is active. [Fault Content] Check that the network cables between this machine and the SIP server and between this machine T38 Session (including RTP Session) cannot be established. and the remote terminal are properly connected.
  • Page 423 [Fault Content] [Error Type] An error has occurred in sending a T38 Protocol packet (TCP,UDP,RTP), so the job cannot be con- tinued. [Fault Content] [Detection Conditions] The device has received from the remote terminal a request to cut off the SIP session. An error has occurred in sending a T38 Protocol packet (TCP,UDP,RTP).
  • Page 424 The status in which the job cannot be performed was detected during EP-TRESS operation. Job Fail [Corrective Actions] [Fault Content] This error occurs during maintenance system operation of Fuji Xerox Co., Ltd. No action necessary. Incorrect Chain-Link No. If the problem persists, perform the following procedure to repair it. [Detection Conditions] OF-11 FAX Job Fail There is no such Chain-Link.
  • Page 425 [Error Type] [Detection Conditions] Job Fail IIT failure (document jam or stored sheet count exceeded) or stop request was detected while send- ing FAX immediately. [Fault Content] Cancelation is performed only for Read operation. The document that has been already read will FAX Job Cancel Unrecoverable By Power OFF/ON continue to be sent.
  • Page 426 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 033-xxx FIP 2-402 033-731 Inconsistent Instructions [Detection Conditions] 2-Sided printing is not available when receiving Fax (mixed size). [Error Type] [Corrective Actions] Job Fail If the problem persists, perform the following procedure to repair it. [Fault Content] OF-14 FAX Card Fail Start Transmission from Fax Card and Stop Transmission from Controller...
  • Page 427 033-734 Fax Print Suspension [Fault Content] Job in FaxCard was aborted due to Controller internal error. [Error Type] [Detection Conditions] Job Fail The Fax Cont detected a failure and could not continue processing the job. [Fault Content] [Corrective Actions] Fax Print and Fax Auto Report were started at the same time. If the problem persists, perform the following procedure to repair it.
  • Page 428 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 033-xxx FIP 2-404 If the problem persists, perform the following procedure to repair it. [Detection Conditions] OF-14 FAX Card Fail When receiving image data from the Fax Card, the conditions for sending the response to the Fax Card did not match.
  • Page 429 [Detection Conditions] 033-751 Activity Report suspended by Printing Inhibition When requesting to start the service from the Fax Card, the job could not be created due to causes such as job no. overflow. [Error Type] [Corrective Actions] Job Fail No action necessary since it will be recovered automatically after the operation is allowed. [Fault Content] 033-748 Fax Service illigal sequence When a communication management report occurred at a print prohibited time period, the machine just...
  • Page 430 When a call is requested from the Fax Card, this is used as the response when Diag. mode cannot be entered. [Corrective Actions] This error occurs during maintenance system operation of Fuji Xerox Co., Ltd. No action necessary. Exit Diag. mode and then connect the TRESS. If the problem persists, perform the following procedure to repair it.
  • Page 431 034-211 Slot1 Board failure [Corrective Actions] Repeat the operation. [Error Type] If the problem persists, perform the following procedure to repair it. Local Fail OF-14 FAX Card Fail [Fault Content] Fax Option Slot 1 Board Failure 034-502 Fax Internal Must Parameter Error [Detection Conditions] [Error Type] Option Slot 1 Board failure.
  • Page 432 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 034-xxx FIP 2-408 034-508 Transmission Canceled via DTMF [Corrective Actions] Repeat the operation. [Error Type] Job Fail 034-505 Fax Work Memory Exceeded [Fault Content] [Error Type] The system sent a reject command signal and stopped the transmission. Job Fail [Detection Conditions] [Fault Content]...
  • Page 433 OF-14 FAX Card Fail [Error Type] Job Fail 034-511 Unable to Send File at Remote [Fault Content] The system received remote maintenance request from the remote machine but does not support [Error Type] the function. Job Fail [Detection Conditions] [Fault Content] The system received remote maintenance request from the remote machine but does not support The remote machine does not support the file transfer function.
  • Page 434 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 034-xxx FIP 2-410 [Error Type] [Error Type] Job Fail Job Fail [Fault Content] [Fault Content] No. of Fax Services Exceeded Operation Prohibition Status [Detection Conditions] [Detection Conditions] The total number of the requested services exceeded the number defined by the specifications. The system cannot accept the service because Fax operation was prohibited due to EP-TRESS or Diag Services.
  • Page 435 • Specify the recording paper size. [Corrective Actions] • Check if the tray has been set properly. Enter the Chain-Link No. within the range. If the problem persists, perform the following procedure to repair it. OF-14 FAX Card Fail 034-527 Dial Control Error [Error Type] 034-530 DTMF I/F Timeout Job Fail...
  • Page 436 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 034-xxx FIP 2-412 [Corrective Actions] [Detection Conditions] Turn the power OFF then ON. D Channel Link cutoff (Open DL-Link Display received)/Network link cutoff If the problem persists, check the SW version and upgrade it to the latest version. [Corrective Actions] If the problem still persists, perform the following procedure to repair it.
  • Page 437 [Fault Content] [Detection Conditions] D channel link cutoff (Open DL-Link Display received) - Layer 1 stopped - powered (socket plugged Illegal Frame Received out) [Corrective Actions] [Detection Conditions] Check the remote machine settings and line status, then perform the operation again. If the problem •...
  • Page 438 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 034-xxx FIP 2-414 [Fault Content] [Detection Conditions] Primitive Send Error (Internal Interruption Error) Disconnected Timeout (T308 2nd Time) [Detection Conditions] [Corrective Actions] Primitive Send Error (Internal Interruption Error) Check the remote machine settings and line status, then perform the operation again. If the problem persists, proceed to the following and repair it.
  • Page 439 [Corrective Actions] [Error Type] Check the remote machine settings and line status, then perform the operation again. If the problem Job Fail persists, proceed to the following and repair it. [Fault Content] OF-14 FAX Card Fail Upper level primitive format error and content error. [Detection Conditions] 034-719 No free and available lines Upper level primitive format error and content error.
  • Page 440 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 034-xxx FIP 2-416 [Error Type] [Fault Content] Job Fail To 1,300Hz incoming call, the task did not respond for 3sec or more. [Fault Content] [Detection Conditions] Abnormal Sequence (Self-Terminal ID Setting Mismatch) To 1,300Hz incoming call, the task did not respond for 3sec or more. [Detection Conditions] [Corrective Actions] Abnormal Sequence (Self-Terminal ID Setting Mismatch)
  • Page 441 [Detection Conditions] [Detection Conditions] Conflict between outgoing and incoming calls. • Incorrect Sequence This occurs when the external/extension line kit is not installed properly. • Call status mismatch was detected. [Corrective Actions] [Corrective Actions] Same as 034-508. (Check that the external/extension line kit is installed properly.) If the problem persists after installing the line, perform the following procedure to repair it.
  • Page 442 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 034-xxx FIP 2-418 [Corrective Actions] 034-740 Transmission of Frame Error If the problem persists after installing the line, perform the following procedure to repair it. OF-11 FAX Job Fail [Error Type] Job Fail 034-737 Incoming call response error [Fault Content] [Error Type] Frame Transmssion Error (Frame Transmission Completion Timeout)
  • Page 443 [Error Type] [Detection Conditions] Job Fail No Available Line [Fault Content] [Corrective Actions] Frame Send DMA was abnormally terminated. Check the remote machine settings and line status, then perform the operation again. If the problem persists, proceed to the following and repair it. [Detection Conditions] OF-14 FAX Card Fail Frame Send DMA was abnormally terminated.
  • Page 444 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 034-xxx FIP 2-420 [Corrective Actions] [Corrective Actions] Check the remote machine settings and line status, then perform the operation again. If the problem Check the remote machine settings and line status, then perform the operation again. If the problem persists, proceed to the following and repair it.
  • Page 445 [Error Type] 034-756 Destination Faulty Job Fail [Fault Content] [Error Type] No Relay Network Route Job Fail [Detection Conditions] [Fault Content] No Relay Network Route Remote Terminal Failure [Corrective Actions] [Detection Conditions] Check the remote machine settings and line status, then perform the operation again. If the problem Remote Terminal Failure persists, proceed to the following and repair it.
  • Page 446 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 034-xxx FIP 2-422 • Facility requested not subscribed. [Detection Conditions] [Corrective Actions] Facility Rejected Check the remote machine settings and line status, then perform the operation again. If the problem [Corrective Actions] persists, proceed to the following and repair it. Check the remote machine settings and line status, then perform the operation again.
  • Page 447 OF-14 FAX Card Fail 034-772 Inter-working connection error [Error Type] 034-769 Error by service, feature Job Fail [Error Type] [Fault Content] Job Fail Others (Inter-related Connections) [Fault Content] [Detection Conditions] • Others (Service not provided) Others (Inter-related Connections) • A facility not provided was requested. [Corrective Actions] [Detection Conditions] Check the self-terminal status and line status, then perform the operation again.
  • Page 448 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 034-xxx FIP 2-424 [Detection Conditions] [Error Type] Others (Invalid Messages) Job Fail [Corrective Actions] [Fault Content] If the problem persists, perform the following procedure to repair it. No information or it is undefined. OF-14 FAX Card Fail [Detection Conditions] No information or it is undefined.
  • Page 449 [Corrective Actions] [Error Type] If the problem persists, perform the following procedure to repair it. Job Fail OF-14 FAX Card Fail [Fault Content] Call ID Not In Use 034-783 Other Errors (Operation, etc) [Detection Conditions] [Error Type] Call ID set was not in use. [Corrective Actions] Job Fail Check the self-terminal status and line status, then perform the operation again.
  • Page 450 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 034-xxx FIP 2-426 • (G4) Presentation received an illegal event. [Detection Conditions] [Detection Conditions] Channel 2 Not Connected • CG Conversion Timeout [Corrective Actions] • (G4) Presentation received an illegal event. Check the channel 2 external line connection and install it correctly. [Corrective Actions] If the problem persists, perform the following procedure to repair it.
  • Page 451 If the problem persists, check the SW version and upgrade it to the latest version. [Corrective Actions] If the problem still persists, perform the following procedure to repair it. Check the channel 5 external line connection and install it correctly. OF-14 Fax Card Fail If the problem persists, perform the following procedure to repair it.
  • Page 452 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 034-xxx FIP 2-428...
  • Page 453 035-550 Downloader Fail If the problem persists, perform the following procedure to repair it. OF-14 FAX Card Fail [Error Type] Job Fail 035-702 Destination Receive Rejected [Fault Content] [Error Type] An error has occurred during the process of writing data to the FaxG3-ROM. (During DLD method) Job Fail [Detection Conditions] [Fault Content]...
  • Page 454 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 035-xxx FIP 2-430 • No sending capability in the remote machine. The polling remote machine has no sending capabil- 035-707 Wrong Password/Receive Banned ity. No stored document. [Error Type] [Corrective Actions] Job Fail Repeat the operation. [Fault Content] If the problem persists, perform the following procedure to repair it.
  • Page 455 [Error Type] [Corrective Actions] Job Fail Repeat the operation. [Fault Content] If the problem persists, perform the following procedure to repair it. OF-14 FAX Card Fail • RTN received. • RTN was received at G3 sending. 035-712 No response after 3 NSC [Detection Conditions] •...
  • Page 456 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 035-xxx FIP 2-432 • DCN was received. [Detection Conditions] [Corrective Actions] • RTN sent. Poor line quality. SC Board (modem) failure. NCU Board failure. Repeat the operation. • RTN was sent when G3 was received. If the problem persists, perform the following procedure to repair it.
  • Page 457 • No receiving capability in the remote machine. [Fault Content] [Detection Conditions] After the flag was accepted, CD was not received within 3min. • The data of NSF/DIS and NSC/DTC was invalid. No remote machine compatibility. [Detection Conditions] • No receiving capability in the remote machine. No DIS, NSF, NSC, and DTC capabilities. Memory CD has not come within 3min after a flag had been accepted.
  • Page 458 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 035-xxx FIP 2-434 • The system did not detect a normal line within 1min after it started to receive G3 image information. 035-726 PhaseC cannot receive-10 secs • While receiving G3 image information, the system did not detect EOL within 13sec (Default). [Corrective Actions] [Error Type] Repeat the operation.
  • Page 459 OF-14 FAX Card Fail 035-731 Fax V.8 Error 035-734 Polling ERR at Remote Step V8 [Error Type] [Error Type] Job Fail [Fault Content] Job Fail [Fault Content] • V.8 Parameter N.G • V.8 error. No document for polling at remote Step V.8. [Detection Conditions] [Detection Conditions] •...
  • Page 460 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 035-xxx FIP 2-436 If the problem persists, perform the following procedure to repair it. [Detection Conditions] OF-14 FAX Card Fail • T5sec has passed without MCF. Remote machine failure. • T5 timeout. 035-737 No reply DCN after sending EOR [Corrective Actions] [Error Type] Repeat the operation.
  • Page 461 [Fault Content] [Detection Conditions] • Responded with ERR [ECM] after ECM EOR was sent. The PTX machine does not support the SEP function. • EOR-Q was received when ECM was received. [Corrective Actions] [Detection Conditions] Repeat the operation. • Responded with ERR [ECM] after ECM EOR was sent. Poor line quality. If the problem persists, perform the following procedure to repair it.
  • Page 462 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 035-xxx FIP 2-438 • Congestion tone was detected after dialing. (PBX) CT was detected. [Error Type] [Detection Conditions] Job Fail • Busy. Dial tone was not detected. Busy tone was detected. Time exceeded by 35sec. [Fault Content] •...
  • Page 463 [Detection Conditions] [Corrective Actions] An error due to Power OFF during transmission. The power has turned OFF. System reset has This occurs when receiving 999 sheets or more. Ask the sender to separate the document into sev- occurred. eral batches for sending. [Corrective Actions] 035-754 File management memory full Check the self-terminal status and line status, then perform the operation again.
  • Page 464 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 035-xxx FIP 2-440 If the problem persists, check the SW version and upgrade it to the latest version. If the problem persists, check the SW version and upgrade it to the latest version. If the problem still persists, perform the following procedure to repair it. If the problem still persists, perform the following procedure to repair it.
  • Page 465 [Detection Conditions] • Line was cut off when establishing link. • The line has been cut off during transmission. (Error only for ISDN) [Corrective Actions] Check the self-terminal status and line status, then perform the operation again. If the problem per- sists, proceed to the following procedure to repair it, OF-14 FAX Card Fail 02/2013...
  • Page 466 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 035-xxx FIP 2-442...
  • Page 467 036-500 Illegal PDRP Parameter [Fault Content] RDCLP Parameter Error [Error Type] [Detection Conditions] Job Fail RDCLP Parameter Error [Fault Content] [Corrective Actions] RDRP Parameter Error Check the remote machine settings and line status, then perform the operation again. If the problem [Detection Conditions] persists, proceed to the following and repair it.
  • Page 468 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 036-xxx FIP 2-444 [Corrective Actions] 036-510 RDGR Receive Check the remote machine settings and line status, then perform the operation again. If the problem persists, proceed to the following and repair it. [Error Type] OF-14 FAX Card Fail Job Fail [Fault Content]...
  • Page 469 [Fault Content] [Corrective Actions] CDC Parameter Error Check the remote machine settings and line status, then perform the operation again. If the problem persists, proceed to the following and repair it. [Detection Conditions] OF-14 FAX Card Fail CDC Parameter Error [Corrective Actions] 036-517 Illegal CDPB Parameter Check the remote machine settings and line status, then perform the operation again.
  • Page 470 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 036-xxx FIP 2-446 036-523 Other than above CDD receive 036-520 Not Negotiable CDS Receive [Error Type] [Error Type] Job Fail Job Fail [Fault Content] [Fault Content] • CDD Receive (Other than the above) Negotiation Not Allowed (CDS Receive when FAX functions are incompatible) •...
  • Page 471 OF-14 FAX Card Fail [Error Type] Job Fail 036-526 Illegal CDUI (Normal Doc.) [Fault Content] CDUI Parameter Error (Monitor Document) [Error Type] [Detection Conditions] Job Fail [Fault Content] CDUI Parameter Error (Monitor Document) [Corrective Actions] CDUI Parameter Error (Normal Document) Check the remote machine settings and line status, then perform the operation again.
  • Page 472 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 036-xxx FIP 2-448 [Error Type] 036-535 White Line Transfer Error (Compress) Job Fail [Fault Content] [Error Type] • DMA Channel 2 was abnormally terminated. Job Fail • (G4) Presentation received an illegal event. [Fault Content] [Detection Conditions] •...
  • Page 473 OF-14 FAX Card Fail [Error Type] Job Fail 036-538 Doc. descriptor analysis error [Fault Content] Received page boundary without TU. [Error Type] [Detection Conditions] Job Fail [Fault Content] Received page boundary without TU. [Corrective Actions] DD (Document Descriptor) Analysis Error Check the remote machine settings and line status, then perform the operation again.
  • Page 474 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 036-xxx FIP 2-450 [Detection Conditions] [Corrective Actions] G4 Communication Error Check the remote machine settings and line status, then perform the operation again. If the problem persists, proceed to the following and repair it. [Corrective Actions] OF-14 FAX Card Fail Check the remote machine settings and line status, then perform the operation again.
  • Page 475 [Corrective Actions] [Corrective Actions] Check the remote machine settings and line status, then perform the operation again. If the problem Check the remote machine settings and line status, then perform the operation again. If the problem persists, proceed to the following and repair it. persists, proceed to the following and repair it.
  • Page 476 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 036-xxx FIP 2-452 036-716 Wrong LSI Send (Busy Timeout) 036-713 FRMR Receive (W=1) [Error Type] [Error Type] Job Fail Job Fail [Fault Content] [Fault Content] LSI Send Error (Sending Busy, Timeout) ERMR Receive (W=1) [Detection Conditions] [Detection Conditions] LSI Send Error (Sending Busy, Timeout)
  • Page 477 [Fault Content] [Corrective Actions] Though Line C was turned ON, Line I was not turned ON. Check the remote machine settings and line status, then perform the operation again. If the problem persists, proceed to the following and repair it. [Detection Conditions] OF-14 FAX Card Fail Though Line C was turned ON, Line I was not turned ON.
  • Page 478 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 036-xxx FIP 2-454 [Corrective Actions] 036-726 Illegal header received Check the remote machine settings and line status, then perform the operation again. If the problem persists, proceed to the following and repair it. [Error Type] OF-14 FAX Card Fail Job Fail [Fault Content]...
  • Page 479 [Detection Conditions] [Fault Content] • IT Packet Parameter Error • Undefined Packet Receive • (G4) Other network errors. • (G4) Other network errors. [Corrective Actions] [Detection Conditions] Check the remote machine settings and line status, then perform the operation again. If the problem •...
  • Page 480 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 036-xxx FIP 2-456 • (G4) A cut off request packet was received from the remote machine. [Corrective Actions] [Detection Conditions] Check the remote machine settings and line status, then perform the operation again. If the problem persists, proceed to the following and repair it.
  • Page 481 [Corrective Actions] [Detection Conditions] Check the remote machine settings and line status, then perform the operation again. If the problem • Disconnection Notice Timeout (10sec) persists, proceed to the following and repair it. • (G4) Data Link Failure OF-14 FAX Card Fail [Corrective Actions] Check the remote machine settings and line status, then perform the operation again.
  • Page 482 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 036-xxx FIP 2-458 036-753 Illegal TCC Parameter [Corrective Actions] Check the remote machine settings and line status, then perform the operation again. If the problem [Error Type] persists, proceed to the following and repair it. Job Fail OF-14 FAX Card Fail [Fault Content]...
  • Page 483 [Fault Content] [Corrective Actions] Undefined Transport Block Receive Check the remote machine settings and line status, then perform the operation again. If the problem persists, proceed to the following and repair it. [Detection Conditions] OF-14 FAX Card Fail Undefined Transport Block Receive [Corrective Actions] 036-760 TBR Wait Timeout Check the remote machine settings and line status, then perform the operation again.
  • Page 484 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 036-xxx FIP 2-460 [Corrective Actions] 036-766 Illegal CSA Parameter Check the remote machine settings and line status, then perform the operation again. If the problem persists, proceed to the following and repair it. [Error Type] OF-14 FAX Card Fail Job Fail [Fault Content]...
  • Page 485 [Fault Content] [Corrective Actions] RSSP Parameter Error Check the remote machine settings and line status, then perform the operation again. If the problem persists, proceed to the following and repair it. [Detection Conditions] OF-14 FAX Card Fail RSSP Parameter Error [Corrective Actions] 036-773 Illegal RSUI Parameter Check the remote machine settings and line status, then perform the operation again.
  • Page 486 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 036-xxx FIP 2-462 036-776 RSSN Receive 036-779 CSA Receive (Others) [Error Type] [Error Type] Job Fail Job Fail [Fault Content] [Fault Content] • RSSN Receive • CSA Receive (Others) • (G4) Connection error was received from the session. (RSSN) •...
  • Page 487 036-785 CSUI/RSUI Wait Timeout 036-782 RSAP Wait Timeout [Error Type] [Error Type] Job Fail Job Fail [Fault Content] [Fault Content] CSUI/RSUI Wait Timeout RSAP Wait Timeout [Detection Conditions] [Detection Conditions] CSUI/RSUI Wait Timeout RSAP Wait Timeout [Corrective Actions] [Corrective Actions] Poor line quality.
  • Page 488 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 036-xxx FIP 2-464 [Error Type] [Detection Conditions] Job Fail RSSN was sent when setting password. [Fault Content] [Corrective Actions] 'No Poll Send Original' (RSSP) was returned from the remote machine. Repeat the operation. [Detection Conditions] Check if the remote machine is ok.
  • Page 489 [Corrective Actions] [Corrective Actions] Check that the telephone line is installed properly, and then wait for a while before sending again. Check if the remote machine is ok and repeat the operation. If the problem persists, perform the fol- lowing procedure to repair it. If it did not improve, check that the recipient machine is not in memory full/HDD full/maintenance state.
  • Page 490 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 036-xxx FIP 2-466...
  • Page 491 041-500 Write to IOT-ROM error detection (During DLD method) [Error Type] Job Fail [Fault Content] An error has occurred during the process of writing data to the IOT-ROM. (During DLD method) [Detection Conditions] An error was detected when writing data to the IOT-ROM. Not able to carry out normal operation because ROM content is missing.
  • Page 492 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 041-xxx FIP 2-468...
  • Page 493 048-500 IF-Module ROM Write Error [Error Type] [Fault Content] Error was detected when writing into the IF-Module ROM [Detection Conditions] When the entire machine has entered the Download mode and was downloading each ROM data using the standard method (procedures), write to the IF-Module ROM has failed. [Corrective Actions] Turn the power OFF and ON.
  • Page 494 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 048-xxx FIP 2-470...
  • Page 495 049-500 HCS1 ROM Write Error [Error Type] Operation [Error Type] [Fault Content] HCS1 Dolly Eject Button Pressed [Fault Content] [Detection Conditions] Error was detected when writing into the HCS1 ROM The HCS1 Eject Button was pressed [Detection Conditions] 'Eject' was instructed from an external Controller. When the entire machine has entered the Download mode and was downloading each ROM data Others using the standard method (procedures), write to the HCS1 ROM has failed.
  • Page 496 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 049-xxx FIP 2-472...
  • Page 497 062-394 Cont PWBA Memory Fail [Error Type] [Fault Content] Cont PWBA Memory Fail [Detection Conditions] It was detected that Read/Write were not available to the Controller PWBA RAM (Gap Memory). [Corrective Actions] Perform the following. Turn the power OFF then ON. Replace the Controller-PWB.
  • Page 498 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 062-xxx FIP 2-474...
  • Page 499 063-500 Write to IISS-Extension-ROM error detection (During DLD method) [Error Type] Job Fail [Fault Content] An error has occurred during the process of writing data to the IISS-Extension-ROM. (During DLD method) [Detection Conditions] An error was detected when writing data to the IISS-Extension-ROM. Not able to carry out normal operation because ROM content is missing.
  • Page 500 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 063-xxx FIP 2-476...
  • Page 501 071-940 Tray#1 LiftUp NG [Error Type] Operation Fail [Fault Content] Tray#1 LiftUp NG [Detection Conditions] [Corrective Actions] 02/2013 Ver.1.1 071-xxx FIP 2-477 Color J75/C75 Press Troubleshooting...
  • Page 502 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 071-xxx FIP 2-478...
  • Page 503 072-940 Tray#2/TTM#2 LiftUp NG [Error Type] Operation Fail [Fault Content] Tray#2/TTM#2 LiftUp NG [Detection Conditions] [Corrective Actions] 02/2013 Ver.1.1 072-xxx FIP 2-479 Color J75/C75 Press Troubleshooting...
  • Page 504 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 072-xxx FIP 2-480...
  • Page 505 073-940 Tray#3/TTM#3 LiftUp NG [Error Type] Operation Fail [Fault Content] Tray#3/TTM#3 LiftUp NG [Detection Conditions] [Corrective Actions] 02/2013 Ver.1.1 073-xxx FIP 2-481 Color J75/C75 Press Troubleshooting...
  • Page 506 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 073-xxx FIP 2-482...
  • Page 507 074-940 Tray#4 LiftUp NG [Error Type] Operation [Fault Content] Tray#4 LiftUp NG [Detection Conditions] During the Tray 4 Lift Up, the Tray 4 Level Sensor does not turn ON within the specified time. [Corrective Actions] • As the Level Sensor of this Tray did not turn ON within the specified time, check and fix the follow- ing: •...
  • Page 508 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 074-xxx FIP 2-484...
  • Page 509 077-911 Paper size mismatch, job contniue [Error Type] operation [Fault Content] Tray Paper Size Mismatch. User intervention (the user has changed paper size to continue print- ing.) [Detection Conditions] The selected paper size is different from the size of the paper loaded. [Corrective Actions] To make the tray paper size the same as the new paper size selected through the user intervention, load paper of the selected size and do the operation for restarting printing (the check operation).
  • Page 510 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 077-xxx FIP 2-486...
  • Page 511 078-500 Write to HCF-ROM error detection (During DLD method) [Fault Content] Due to a mismatch in 2000A3-HCF non-standard paper width in fast scan, the 2000A3-HCF tray [Error Type] cannot be adjusted in position. Job Fail [Detection Conditions] [Fault Content] • Nothing is detected when the HCF tray is inserted.
  • Page 512 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 078-xxx FIP 2-488 [Fault Content] The width of non-standard paper in fast scan in the 4000A3HCF lower tray is different. [Detection Conditions] Detects the mismatched width of non-standard paper in fast scan in the 4000A3HCF lower tray. [Corrective Actions] Slide out the 4000A3HCF lower tray and install proper-sized paper, or adjust non-standard paper size setting to actual paper size.
  • Page 513 091-407 Drum K CRUM Data Trouble Info [Corrective Actions] Remove and reinstall the Drum Cartridge [Fault Name] Replace the Drum Cartridge Drum K CRUM Data Trouble Info 091-427 Drum M CRUM Trouble Info [Error Type] [Fault Name] Information [Fault Content] Drum M CRUM Trouble Info [Error Type] Drum K CRUM Data Trouble Info...
  • Page 514 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 091-xxx FIP 2-490 [Fault Content] Drum Cartridge CRUM Trouble Info [Detection Conditions] DRUM CARTRIDGE CRUM Comm Fail DRUM CARTRIDGE CRUM Data Broken DRUM CARTRIDGE CRUM Data Mismatch When any of the above has occurred. [Corrective Actions] Remove and reinstall the Drum Cartridge...
  • Page 515 093-426 Toner K CRUM Trouble Info TONER M CRUM Data Broken TONER M CRUM Data Mismatch [Fault Name] When any of the above has occurred. Toner K CRUM Trouble Info [Corrective Actions] [Error Type] Remove and reinstall the Toner Cartridge Information Replace the Toner Cartridge [Fault Content]...
  • Page 516 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 093-xxx FIP 2-492 [Fault Content] [Fault Content] Toner K2 Near Life End Drum/Toner Cartridge CRUM Trouble Info [Detection Conditions] [Detection Conditions] The remaining Toner amount is low DRUM/TONER K CRUM Comm Fail (This is used when both K1 and K2 exist and there is a need to perform individual detection for DRUM/TONER K CRUM Data Broken them) DRUM/TONER K CRUM Data Mismatch...
  • Page 517 102-311 USB Dongle Access Fail [Corrective Actions] Check if the USB Dongle has been installed properly. [Fault Name] If the problem still persists, perform the following: USB Dongle Access Fail OF-01 Common System Fail [Error Type] System 102-314 USB Dongle IOT Speed Setting Fail [Fault Content] [Fault Name] USB Dongle Access Failure...
  • Page 518 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 102-xxx FIP 2-494 [Fault Content] [Fault Name] USB Dongle Supply Setting Setting Failure USB Dongle NVM List Setting Fail [Detection Conditions] [Error Type] Setting the Supply Setting failed during the initial installation by the USB Dongle. System [Corrective Actions] [Fault Content]...
  • Page 519 102-381 Data Link Layer Error (UI-Panel) [Error Type] System Fail [Fault Content] Controller - MF UI panel: Transmission Error at Data Link Layer occurred. [Detection Conditions] During transmission between the ESS and the Panel, the ESS detected an initialization error of the Scope, a message send error or a retrieve error for receiving data.
  • Page 520 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 102-xxx FIP 2-496...
  • Page 521 103-310 Hybrid Water Mark Not Exist If the problem persists, perform the following procedure: OF-01 Common System Fail [Error Type] 103-313 SW Option Fail (IISS Mem for HWM Not Exist) [Fault Content] [Error Type] 'Secure Watermark Kit' cannot be made available because the Hybrid Watermark Detection H/W is not installed.
  • Page 522 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 103-xxx FIP 2-498...
  • Page 523 112-700 Punch Dust Near Full [Error Type] Warning [Fault Content] Punch Dust Near Full [Detection Conditions] Punch Dust Box is detected to be full. [Corrective Actions] Clear the Punch Dust scrap. 02/2013 Ver.1.1 112-xxx FIP 2-499 Color J75/C75 Press Troubleshooting...
  • Page 524 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 112-xxx FIP 2-500...
  • Page 525 116-210 MediaReader Faital Error [Error Type] Service Fail [Error Type] [Fault Content] Service Fail Download failed to initialize when transitioning to Download Mode [Fault Content] (During Normal Mode or Forced Download Mode) [Media Reader] Fatal error of Reader. [Detection Conditions] [Detection Conditions] The Downloader software that processes downloads within the ESS failed to initialize during transi- This error was detected in the OSDD.
  • Page 526 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 116-xxx FIP 2-502 [Error Type] [Error Type] System Fail System Fail [Fault Content] [Fault Content] [HDD Encrypt Key Failure] ESS RAM DIMM #1 W/R Check failure An error in the encryption key was detected on booting. [Detection Conditions] [Detection Conditions] An error was detected during the Read/Write operation of the ESS RAM DIMM #1.
  • Page 527 [Error Type] [Fault Content] System Fail SysCon Error [Fault Content] [Detection Conditions] ESS ROM DIMM #2 Check Failure Due to an error in software processing, subsequent processes cannot be performed. [Detection Conditions] [Corrective Actions] An error was detected when the option ROM DIMM was checked. Turn the power OFF then ON.
  • Page 528 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 116-xxx FIP 2-504 System call error related to Serial I/F. [Detection Conditions] [Detection Conditions] A fatal software exception error has occurred in the Controller PWB CPU. The cause is most likely the Controller software failure. A system call error related to the Serial I/F was detected.
  • Page 529 If the 116-334 problem still persists, go to the following procedure to resolve it. [Detection Conditions] OF-01:Common System Fail An error was detected in the ESS Built-In Standard ROM. [Corrective Actions] 116-336 Redirector HD Fail Turn the power OFF then ON. [Error Type] Pull out and insert the ESS built-in standard ROM.
  • Page 530 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 116-xxx FIP 2-506 116-339 JBA No HD [Corrective Actions] Check the versions of the multiple ROM DIMMs installed and replace them with an appropriate com- [Error Type] bination of DIMMs. System When installing multiple ROM DIMMs, it is necessary to match both the major versions and the [Fault Content] minor versions.
  • Page 531 [Detection Conditions] [Corrective Actions] Token Ring Control IC Access error Turn the power OFF then ON, and check for reproducibility by performing the same operation. If the problem persists, refer to the following procedure to repair it. [Corrective Actions] Perform OF-01 Common System Fail. If NG, check the following procedures in sequence. Turn the power OFF and ON.
  • Page 532 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 116-xxx FIP 2-508 [Error Type] [Corrective Actions] System Fail Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. OF-02 HDD System Fail [Fault Content] Fatal error related to the EtherTalk. 116-354 HDD Product Fail [Detection Conditions] Fatal error related to the EtherTalk.
  • Page 533 [Detection Conditions] [Detection Conditions] HDD was formatted but an incorrect HDD was connected or a HDD error occurred. Fatal error in PLW. [Corrective Actions] Due to an error in software processing, subsequent processes cannot be performed. [Corrective Actions] Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. OF-02 HDD System Fail Turn the power OFF then ON, and check for reproducibility.
  • Page 534 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 116-xxx FIP 2-510 [Fault Content] [Error Type] SSDP Software Fail System Fail [Detection Conditions] [Fault Content] SSDP Software Fail Fatal error of the SPL. Due to an error in software processing, subsequent processes cannot be performed. [Detection Conditions] [Corrective Actions] Fatal error of the SPL.
  • Page 535 2.4.5 Network-Related Details Check Flow [Corrective Actions] Turn the power OFF then ON, and check for reproducibility. 116-368 Dump Print Fail Refer to the Error History Report. If the same failure occurs frequently, refer to the following to repair [Error Type] OF-01 Common System Fail System Fail [Fault Content]...
  • Page 536 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 116-xxx FIP 2-512 2.4.5 Network-Related Details Check Flow [Fault Content] Fatal error of Auto SW. 116-377 Video DMA Fail [Detection Conditions] Fatal error of Auto SW. [Error Type] Due to an error in software processing, subsequent processes cannot be performed. System Fail [Corrective Actions] [Fault Content]...
  • Page 537 Refer to the Error History Report. If the same failure occurs frequently, refer to the following to repair OF-02 HDD System Fail 2.4 NET System Fault Check 116-383 PIT Lib Failure OF-03 NET/USB System Fail [Fault Name] 2.4.5 Network-Related Details Check Flow PIT Lib Failure [Error Type] 116-380 ESS Font ROM DIMM #1 Check Fail...
  • Page 538 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 116-xxx FIP 2-514 116-385 IDC Software Fail [Error Type] System Fail [Error Type] [Fault Content] System Fail The necessary HD was not installed. [Fault Content] [Detection Conditions] IDC Software Fail The system detected that the HDD was not installed, even though the system configuration (with [Detection Conditions] Fax and Finisher) requires a HDD.
  • Page 539 Although the correct way is to insert ESS ROM for Netware into SLOT1 and the ESS ROM for [Corrective Actions] Printer Kit into SLOT2, the machine will not display this Fault Code even if they are inserted wrongly Initialize the NVM by following the instructions on the LCD display. as long as the machine codes are matched.
  • Page 540 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 116-xxx FIP 2-516 *Chain-Link 720-060 Value must be below 720-061 Value. [Error Type] System Fail 116-399 MUnder initialization for 10 minutes [Fault Content] [Error Type] Fatal error related to USB. [Detection Conditions] [Fault Content] Fatal error related to USB.
  • Page 541 116-701 Out of Memory-Duplex Fail [Fault Content] [Media Reader] Media Not Inserted (Occurs in other situations than during job) [Error Type] [Detection Conditions] Warning The MediaLib detected this error while performing the operation that requires access to Media. [Fault Content] [Corrective Actions] One-page data was printed on multiple pages during 2-Sided Print (The title with two or more lines was printed on 2 pages).
  • Page 542 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 116-xxx FIP 2-518 [Detection Conditions] 116-708 MediaReader:File Attribute Read Error(In Job) Form Overlay is impossible because the size/orientation of the PLW form's drawing is different from that of the paper. [Error Type] [Corrective Actions] Warning Select paper that has the same size and orientation as the registered form.
  • Page 543 [Corrective Actions] [Corrective Actions] Correct or remove the data in the print data that causes the error. Check the contents in the Media from the PC. It is not necessary to check the file format/directory in the Media (as this error does not occur when the previous job is complete). If the problem persists (and the cause may be an HDD failure), perform the following procedure to repair it.
  • Page 544 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 116-xxx FIP 2-520 [Error Type] [Error Type] Warning Warning [Fault Content] [Fault Content] The log image storage area on the disk is full. [Insufficient Form/Logo Capacity] [Detection Conditions] The form/logo data cannot be registered due to insufficient RAM or Hard Disk space. [Detection Conditions] With the system data 'Level of Ensuring Log Image Creation' set to 'Low,' the log image storage area on the disk is full.
  • Page 545 The logo data cannot be registered due to the restriction on the no. of logos. [Corrective Actions] [Detection Conditions] Use a registered form or register the required form. The logo data cannot be registered due to the restriction on the no. of logos. [Corrective Actions] 116-747 Invalid Page Margin After checking the registered logos using the Operation Panel utility, delete the unnecessary logos.
  • Page 546 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 116-xxx FIP 2-522 [Error Type] [Corrective Actions] Warning No action necessary. [Fault Content] 116-772 Invalid JBIG Param D Fixed <HDD Full Warning> Booklet processing has stopped due to HDD Full [Detection Conditions] [Error Type] When a Booklet Job is writing into the HDD, the Job is aborted because the HDD became full Warning [Corrective Actions]...
  • Page 547 [Detection Conditions] [Fault Content] An incorrect JBIG parameter L0 was detected and automatically corrected. Attached document error of E-mail to XXX. [Corrective Actions] [Detection Conditions] No action necessary. The system detected an error in the document attached to the E-mail to XXX. [Corrective Actions] 116-776 Invalid JBIG Param MX Fixed No action necessary.
  • Page 548 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 116-xxx FIP 2-524...
  • Page 549 117-310 WSD Scan S/W Fail -Replace the board [Error Type] 117-316 Contract Manager Software Fail system [Fault Name] [Fault Content] Contract Manager Software Fail WSD Scan S/W Fail [Error Type] [Detection Conditions] System A problem occurred in the processing of WSD Scan Service Software, causing the processing to discontinue after that.
  • Page 550 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 117-xxx FIP 2-526 117-321 SD Card Invalid Type Fail [Corrective Actions] Wait for reboot. [Fault Name] SD Card Invalid Type Fail 117-319 SD Card Program or Font Data Access Fail [Error Type] [Fault Name] System SD Card Program or Font Data Access Fail [Fault Content]...
  • Page 551 [Fault Name] [Corrective Actions] SD Card File Access Fail Turn the power OFF, make sure that the Control Panel has turned OFF, and then turn the power ON again. (If the problem reoccurs, contact the administrator/telephone center, etc.). [Error Type] System 117-326 ESS NVRAM SW Access Fail [Fault Content]...
  • Page 552 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 117-xxx FIP 2-528 As data is obtained via SNMP for the Alert section, it depends on whether the SNMP Agent has [Error Type] started up normally. System If the problem still persists, perform the following: [Fault Content] OF-03 NET/USB System Fail A function setting that is incompatible with the Image Log is detected...
  • Page 553 [Corrective Actions] [Fault Name] Initialize the HDD and the SD Card. PCI Option No Support Device Fail [Error Type] 117-334 BMLinkS Manager Soft Fail System [Fault Content] [Fault Name] PCI Option No Support Device Fail BMLinkS Manager Soft Fail [Detection Conditions] [Error Type] Unknown PCI Option is detected by the controller.
  • Page 554 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 117-xxx FIP 2-530 Replace SD card. [Detection Conditions] If problem persists, replace ESS PWB. An SSD is installed to a machine that had a HDD installed. A HDD is installed to a machine that had an SSD installed.
  • Page 555 118-310 IPSEC Intenal Fail [Error Type] [Fault Content] IPSEC Internal Error [Detection Conditions] An internal error was detected during initialization of the IPSEC. [Corrective Actions] Turn the power OFF then ON. If the problem persists, contact the Support Department for instructions. 118-311 GCP Soft Fatal Error [Fault Name] GCP Soft Fatal Error...
  • Page 556 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 118-xxx FIP 2-532...
  • Page 557 121-310 EPSV-Accessory Communication Fail [Error Type] System Fail [Error Type] [Fault Content] System Fail IC Card Auditron Config Fail 02 [Fault Content] [Detection Conditions] EPSV-Accessory Communication Fail During power ON, an error has occurred due to the following setting combinations that are not [Detection Conditions] allowed.
  • Page 558 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 121-xxx FIP 2-534 [Detection Conditions] [Error Type] When the machine was in Network Accounting Mode, ChainLink was Card Auditron Level 2 OR IC Card Auditron Level 2 and the panel specified Customize User Prompts=''prompt 2 only'' OR [Fault Content] ''none''.
  • Page 559 The accumulated value from the Maximum Stored Number of Sheets (840-003: 999 by default) [Detection Conditions] and the standard image quality unit price (850-022) or the high image quality unit price (850- When the device is starting up, it was detected that the Internet FAX Kit function was already acti- 023) in the unit table was set to a value larger than the maximum price (15.120 yen) that can vated when the Fax send billing function was enabled.
  • Page 560 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 121-xxx FIP 2-536 121-324 Fax Send Charging And Scan Setting Confliction If this condition does not apply to your case, check what value is set in [850-014: Accessory Con- nection Monitoring Timer Value] and go to one of the following. [Error Type] 850-014 = 0 This error is thought to be detected for one of the reasons under (4) Others.
  • Page 561 Perform the procedures after obtaining reports in OF-01 Common System Fail. [Error Type] System Fail 121-335 EPSV Wake Up Answer Fail [Fault Content] EP-SV - Accessories self-diagnostic result error. [Error Type] [Detection Conditions] System Fail [Fault Content] Self-diagnostic of the EP related accessories in WAKE UP ANSWER resulted in an error. [Corrective Actions] EPSV Wake Up Answer Fail Check connection of the cable between the EP-SV and the ESS.
  • Page 562 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 121-xxx FIP 2-538 A hardware failure was detected. [Fault Content] A unit cost data error was detected. EPA - Unit price table error The connected accessory cannot be recognized. [Detection Conditions] The combination of accessories is incorrect. Detection Condition (1): When the M/C is running, a notification is issued from the Coin Kit indicating And other conditions similar to when any of the following Fault Code has occurred.
  • Page 563 121-370 EP-DX - unexpected error [Error Type] System Fail [Fault Content] EP-DX - Unexpected Error [Detection Conditions] Pflite Function Error Library Function Error Undefined Message/Undefined Parameter Received, etc. [Corrective Actions] Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. Check whether the Controller ROM is the latest version and upgrade it to the latest.
  • Page 564 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 121-xxx FIP 2-540...
  • Page 565 123-207 Comm Manager Target Fail (UI-Panel) [Fault Content] (UI-Panel) Receive Queue Full [Error Type] [Detection Conditions] System Fail The data received from the Controller exceeded the upper limit for the processing capability in the [Fault Content] Panel. COMM. Manager Target Error [Corrective Actions] Incorrect mailbox value on the cm_send_msg statement, or the target is not SYS when receiving Turn the power OFF then ON.
  • Page 566 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 123-xxx FIP 2-542 [Detection Conditions] [Fault Content] The data received from the Controller exceeded the upper limit for the processing capability in the Address Error Panel. [Detection Conditions] [Corrective Actions] Serial Transmission Failure Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. [Corrective Actions] OF-04 Panel System Fail Turn the power OFF then ON.
  • Page 567 [Detection Conditions] [Corrective Actions] UI-SW failure in the ESS PWB. Turn the power OFF and ON. [Corrective Actions] If the problem persists, perform the following procedure: OF-04 Panel System Fail Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. OF-04 Panel System Fail 123-333 I/F Fail (Impossible Communication) 123-328 UI Internal Fail with Out of Area...
  • Page 568 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 123-xxx FIP 2-544 [Detection Conditions] 123-342 Event Queue Empty (UI-Panel) UI-SW failure in the ESS PWB. [Corrective Actions] [Error Type] Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. System Fail OF-04 Panel System Fail [Fault Content]...
  • Page 569 [Corrective Actions] [Error Type] Power OFF then ON. If the problem persists, perform the following: sysR OF-04 Panel System Fail [Fault Content] FAX OTK Cable Connection Error (UI-Panel) 123-353 UI Cable Connect Error(UI-Panel) [Detection Conditions] [Error Type] The Control Panel has detected that FFC is disconnected from One Touch Key for FAX or that One Touch Key has a problem.
  • Page 570 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 123-xxx FIP 2-546 123-371 Interface Parameter Fail (UI-Panel) [Detection Conditions] UI-SW failure in the ESS PWB. [Error Type] [Corrective Actions] System Fail Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. [Fault Content] OF-04 Panel System Fail Interface Parameter Failure (UI-Panel)
  • Page 571 123-378 Interface Format Fail (UI-Panel) [Detection Conditions] The Job ID parameter sent from the Controller was incorrect. [Error Type] [Corrective Actions] System Fail Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. [Fault Content] OF-04 Panel System Fail Interface Format Failure (UI-Panel)
  • Page 572 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 123-xxx FIP 2-548 [Corrective Actions] [Error Type] Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. System Fail OF-04 Panel System Fail [Fault Content] Service Object Overflow (UI-Panel) 123-382 Scanner Interface Fail (UI-Panel) [Detection Conditions] UI-SW failure in the ESS PWB.
  • Page 573 [Corrective Actions] [Error Type] Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. System Fail OF-04 Panel System Fail [Fault Content] Incorrect Auditron (UI-Panel) 123-389 Argument Fail (UI-Panel) [Detection Conditions] [Error Type] UI-SW failure in the ESS PWB.
  • Page 574 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 123-xxx FIP 2-550 [Corrective Actions] [Error Type] Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. System Fail OF-04 Panel System Fail [Fault Content] Internal Error (UI-Panel) 123-396 FF Fail (UI-Panel) [Detection Conditions] UI-SW failure in the ESS PWB.
  • Page 575 124-310 DC132 11 [Error Type] System Fail [Error Type] [Fault Content] System Fail Stored Data Mismatch [Fault Content] [Detection Conditions] Stored Data Mismatch The serial numbers do not match. [Detection Conditions] Procedure Product No. not specified. Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. [Corrective Actions] Execute dC132[Billing Data Matching &...
  • Page 576 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 124-xxx FIP 2-552 [Detection Conditions] Execute dC132[Billing Data Matching & Serial No Setting]. Make the 3 values match. Internal control error was detected. [Corrective Actions] Replace the MCU PWB and the ESS PWB. Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. 124-316 DC132 03 Replace the MCU PWB and the ESS PWB.
  • Page 577 [Error Type] Replace the PWB whose values do not match. System Fail [Fault Content] Replace the MCU PWB and the ESS PWB. Backup SRAM Fail 124-324 All Billings Mismatch [Detection Conditions] Write error occurred in the NVM on the ESS Board. [Error Type] [Corrective Actions] System Fail...
  • Page 578 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 124-xxx FIP 2-554 124-327 IOT Speed Change SW Fail 124-332 contract data mismatch [Error Type] [Error Type] system fail System Fail [Fault Content] [Fault Content] A SW error was detected during the procedure for changing IOT Speed. Contract data mismatch.
  • Page 579 [Fault Content] [Detection Conditions] FONT ROM The system detected that the ROM DIMM for another model was installed. NOT FOUND [Corrective Actions] [Detection Conditions] Check the ROM DIMM and install the appropriate ROM DIMM. The installation of the Font ROM was not detected. If the problem persists, contact Support G.
  • Page 580 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 124-xxx FIP 2-556 [Corrective Actions] [Detection Conditions] (Software available for DC132) When one billing meter type did not match, this machine tried to automatically correct it but failed. Enter DC132. Master the MCU to resolve the problem. If the problem persists, replace the Cont [Corrective Actions] PWB.
  • Page 581 Replace the MCU PWB. [Corrective Actions] Power OFF then ON. If the problem persists, perform the following: 124-352 CRUM OEM fail SYS 1 Replace the MCU PWB and the ESS PWB. [Error Type] 124-349 Modal Break Point Restoration Fail System Fail [Error Type] [Fault Content] One of CRUM OEM destinations is different from the others (SYS 1).
  • Page 582 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 124-xxx FIP 2-558 [Corrective Actions] [Detection Conditions] Replace the machine, or replace the MCU Board. One of the CRUM Enable/Disable settings stored in three positions does not match (Data stored in the Controller Board does not match). [Corrective Actions] 124-361 CRUM validation fail MCU (Software available for DC132)
  • Page 583 Also occurs when the system data obtained from within the Cont during start up has an incorrect [Corrective Actions] value. (Software available for DC132) Occurs if DiagExit is carried out when SysUser NV initialization or IOT NV Write resulted in 'Exit Enter DC132.
  • Page 584 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 124-xxx FIP 2-560 [Detection Conditions] [Fault Name] One of the CRUM OEM destinations stored in three positions does not match (Data stored in the Trimming Cancelled MCU Board does not match). [Error Type] [Corrective Actions] Warning (Software available for DC132) [Fault Content]...
  • Page 585 124-708 Changed To Sub Tray [Detection Conditions] The output tray has been changed to the Center Tray because a failure was detected in the Booklet [Error Type] Tray. Warning [Corrective Actions] [Fault Content] Repair the Booklet Tray using another FIP detected at the same time. The machine changed output tray from the selected tray to Sub Tray and continued printing.
  • Page 586 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 124-xxx FIP 2-562 [Error Type] warning [Fault Content] The machine changed output tray from Sorter to another and continued printing. [Detection Conditions] Paper that cannot be output to Mailbox Sorter was detected. (paper size and paper type) [Corrective Actions] Replace the paper with paper that can be output to Mailbox Sorter and rerun the job.
  • Page 587 125-311 PSWcont Unexpected Fail [Error Type] System Fail [Fault Content] PSWcont Unexpected Error [Detection Conditions] PSW Cont Software Failure Due to an error in software processing, subsequent processes cannot be performed. [Corrective Actions] Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. OF-01 Common System Fail 02/2013 Ver.1.1...
  • Page 588 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 125-xxx FIP 2-564...
  • Page 589 127-210 DFE Communication Fail [Detection Conditions] The Controller detected the mismatch with the I/F version notified from the DFE. [Error Type] [Corrective Actions] Service Fail • Match the software versions of DFE and ESS. [Fault Content] 2.6.1 Software Download Controller Detected DFE Comm Error [Detection Conditions] 127-220 DEF Communicaiton Error (video) The Green Controller detected communication failure with the DFE.
  • Page 590 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 127-xxx FIP 2-566 [Error Type] [Fault Content] System Fail a fatal error related to WSD Print Service [Fault Content] [Detection Conditions] Fatal error related to ExtPRTc. ESS detected a Video Link error. [Detection Conditions] [Corrective Actions] Fatal error related to ExtPRTc.
  • Page 591 [Fault Content] [Error Type] [Write error in obtaining JT] System Fail An error has occurred when the Job Template was stored in the local HD. [Fault Content] [Detection Conditions] Fatal error of FTP Server. There was a temporary file access failure during polling for internal use, or an error occurred when [Detection Conditions] writing to a local HDD of the Job Template (besides HDD Full).
  • Page 592 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 127-xxx FIP 2-568 [Error Type] System Fail [Fault Content] Fatal error related to JME. [Detection Conditions] Fatal error related to JME. Due to an error in software processing, subsequent processes cannot be performed. [Corrective Actions] Turn the power OFF then ON.
  • Page 593 133-210 Fax Parameter incorrect [Fault Content] Data Read Error - Invalid Data [Error Type] [Detection Conditions] Service Fail The specified data cannot be read due to reasons such as the specified data is broken. [Fault Content] • The host may treat this failure as a System Fail. Incorrect Parameter [Corrective Actions] [Detection Conditions]...
  • Page 594 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 133-xxx FIP 2-570 [Corrective Actions] [Error Type] Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. Service Fail OF-07 FAX System Fail [Fault Content] Fatal error of Fax Cont. 133-217 Fax Manager Short of Memory [Detection Conditions] Due to an error during Fax Cont software processing, subsequent processes cannot be performed.
  • Page 595 [Corrective Actions] [Fault Content] Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. FAX Service Separated by Service Fail OF-07 FAX System Fail [Detection Conditions] Due to either a Fax Card failure or Fax Cont SW failure, subsequent processes could not be per- 133-224 Controller ROM Fax Card ROM mismatch formed.
  • Page 596 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 133-xxx FIP 2-572 A3SEF, A4LEF, B4SEF, B5LEF, A4SEF, A5SEF, B5SEF, Letter SEF, Legal (14inch), Legal [Detection Conditions] (13inch), Ledger, Letter LEF, and Half Letter SEF can be used. Mailbox Not Open was detected when FAX report is stored in a mailbox. •...
  • Page 597 134-210 Fax Cont Parameter Invalid [Error Type] Service Fail [Fault Content] Incorrect Parameter [Detection Conditions] Incorrect parameter (A value out of the PV range was specified, or the parameter is too long, or an error of the interface itself), the necessary parameter is not notified. [Corrective Actions] Turn the power OFF then ON.
  • Page 598 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 134-xxx FIP 2-574...
  • Page 599 202-399 JME Soft Fatal error [Error Type] System Fail [Fault Content] Timer internal error detected by the UI Cont [Detection Conditions] The setting value of SystemData=700-124 (Auto Clear Timer (Auto Resume Timer, Auditoron Off Timer, Tools Off Timer) is detected to be 1~29 in MF machines. This Fail does not occur for values of 1~29 in Prt machine.
  • Page 600 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 202-xxx FIP 2-576...
  • Page 601 500-030 DC612 Print NG By IOT Wait State [Fault Content] The document size is different when a Diag job is performed. [Error Type] [Detection Conditions] History -When the size of the detected document is different from the specified document size. [Fault Content] [Corrective Actions] Use a document of the specified size and perform the job again.
  • Page 602 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 500-xxx FIP 2-578...
  • Page 603 2.4.1 Interface (Physical/Logical) 2.4.2 'Cannot connect to the network' or 'Print is not found from the PC' Physical Interface Description The following physical interfaces are supported. Get 'NET Connection Diagram' and take actions by following the instructions in '2.4.5 Network-Related (1) IEEE1284*1 Details Investigation Flow' in this document, and then collect the following information: (2) USB...
  • Page 604 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 2.4 NET System Fault Check 2-580 2.4.3 No output is available, no data is printed 2.4.4 Printing can be performed but abnormally Check whether or not the Controller ROM and Printer Driver are the latest version. Check whether the Controller ROM and Printer Driver are the latest version.
  • Page 605 2.4.5 Network-Related Details Check Flow Check at [Documents Cannot Be Deleted from [Printer] Window] 2.4.5.1 Check Flow at SMB Failure Table 3 The following describes the possible causes, check procedures, and corrective actions when a failure Cause Check Method Corrective Action occurs when SMB is used.
  • Page 606 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 2.4 NET System Fault Check 2-582 When the power is turned ON again and a new print instruction is issued, the stored print data Check at [Printing Not Performed] will be printed first. Table 4 (3) When [Do not spool] is set for [SMB (Spool)] All the print data including the data being printed that have been spooled in the machine Cause...
  • Page 607 Table 4 Table 4 Cause Check Method Corrective Action Cause Check Method Corrective Action The print queue that Use NWADMIN from the workstation to 1. Resend print data to the print NCP packet signature Use the set command in the file server Enter the following command in the has sent print data is check that the target printer is allocated in...
  • Page 608 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 2.4 NET System Fault Check 2-584 Check at [Printing not performed as desired] For Windows95, Windows98 and WindowsMe Table 5 Table 8 Cause Check Method Corrective Action Cause Status Display Check Method Corrective Action Different printer lan- Check the printer language in the main Match the printer languages set in the...
  • Page 609 When no printing is available or desired printing is not performed, follow the check procedures • If a memory becomes insufficient when [Enabled] is set for the port status, the port status may be described below to take the corrective actions. automatically reset to [Disabled].
  • Page 610 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 2.4 NET System Fault Check 2-586 When a computer IP address or name has been changed, the inquiry and cancelation of processes Table 10 from the main processor cannot be performed properly. Turn the machine OFF then ON when no Symptoms Corrective Action print data is stored in the machine receiving buffer.
  • Page 611 2.4.5.6 Check Flow at Mail Failure Corrective Action The following describes the corrective actions for troubles when Mail Notice Service, Print E-mail, or Scanner (Send E-mail) is used. Table 11 Symptoms Corrective Action Cannot receive mails 1. Check that the machine mail address has been set. (Print E-mail) 2.
  • Page 612 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 2.4 NET System Fault Check 2-588...
  • Page 613 2.5.1 Logging/Extraction Tools Functional Instructions 2.5.2 Logging/Extraction Tools Operational Instructions This tool refers to the software 'Logging/Extraction Tool.exe' or [copanda.exe] run from a PC. Tools required for collecting logs There are 2 types of Collecting log tools below: Collect the log information of the target machine. (It is also possible to collect data periodically for every xx minutes) •...
  • Page 614 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 2.5 Log 2-590 2.5.3 Colleting log by using [Logging/Extraction Tool. exe] PC running on WindowsNT 4.0, Windows2000, or WindowsXP A UTP cable is required to connect the printer and a PC. When collecting the logs of the errors that have occurred in the past •...
  • Page 615 2.5.4 Collecting Logs by using [CoPAnDA2_e.exe] (6) Connect the PSW to the device with the UTP Cross Cable. (7) Start the PSW and execute the ping command at command prompt* to check that the PSW Outline and the device can communicate with each other. CoPAnDA2 is the Log Collection Tool that operates on a PSW (PC).
  • Page 616 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 2.5 Log 2-592 Check the creation date, Chain-Link No., and etc. and make sure that you have managed to Table 1 obtain the required logs. Log Option Description • Sample result Job Log Collection Collects logs of results of executed jobs.
  • Page 617 Figure 4 j0au25402 Figure 6 j0au25404 (3) Click [OK]. Figure 7 j0au25405 Reference Information The SafeDllSearchMode.reg adds and/or modifies values in the registry. As the registry is returned to its original state whenever the PSW is restarted in Deep Freeze environment, necessary SafeDllSearchMode.reg before...
  • Page 618 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 2.5 Log 2-594...
  • Page 619 2.6.1 Software Download Follow '4.3 Adjustment: Upgrade Main Processor Firmware' in Service Manual to upgrade the Controller software to the latest version. 02/2013 Ver.1.1 2.6 Software Download 2-595 Color J75/C75 Press Troubleshooting...
  • Page 620 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 2.6 Software Download 2-596...
  • Page 621 2.7.1 List of Collected Reports by Job Table 2 Report Name There are 2 types of Collecting report method. Receive Domain Restriction List [Collecting report by using [Logging/Extraction Tool. exe]] Registered Address Dial List At Copying Mailbox Registration List • System Settings List Box Selector List •...
  • Page 622 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 2.7 List of Collected Reports by Job 2-598 NOTE: Depending on the printer, some lists cannot be retrieved. There is no need to retrieve the lists that cannot be retrieved. CAUTION The lists below may contain important customer data of the customer. For such lists, ensure to check with the customer before taking them back to the company.
  • Page 623 NOTE: Since log data that are collected by using this function correspond to customer's classified infor- Table 4 mation and personal data, be sure to obtain approval from a customer when using this function. No Type Remarks The following data are targeted when this function is used. Report* Collectable as data from DMPYoko- •...
  • Page 624 Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 2.7 List of Collected Reports by Job 2-600...
  • Page 625 Chapter 3 Image Quality Troubleshooting...
  • Page 627 3 Image Quality Troubleshooting CQ-11 Color Balance Adjustment .................. 3.1 Preface CQ-12 Rough Thin Lines....................3.1.1 Contents of Chapter 3 ................... CQ-21 Image Quality Difference between Side 1 and Side 2 (Sharpness Adjustment of Side 1 and Side 2) 3.1.2 Using Image Quality Troubleshooting ..............3.2 IOT-related Image Quality Troubleshooting CQ-22 Image Quality Difference between Side 1 and Side 2 (Color Balance Adjustment of Side 1 and Side 2) 3.2.1 IOT Image Quality Entry FIP .................
  • Page 628 Image Quality Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1...
  • Page 629 3.1.1 Contents of Chapter 3 3.1.2 Using Image Quality Troubleshooting Chapter 3 Image Quality Troubleshooting is composed of the following sections. Perform the following procedure to check the fault sample that is obtained during visit or the one that is provided by the customer and proceed with the appropriate image quality FIP.
  • Page 630 Image Quality Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 3.1 Preface...
  • Page 631 3.2.1 IOT Image Quality Entry FIP IQ-1 IOT Image Quality Entry FIP This section describes the IQ-FIP that correspond to the IOT-related Image Quality Troubleshooting. How to use Image Quality Troubleshooting When an IOT-related image quality failure has occurred, refer to the corresponding IQ-FIP and perform Perform the following procedure to check the NG samples obtained during the service call or from the the troubleshooting procedure.
  • Page 632 Image Quality Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 3.2 IOT-related Image Quality Troubleshooting IQ-2 FIP for periodical spots, streaks, bands, and etc. Table 1 Image Quality Spots, streaks, or bands appear on the image at a regular pitch. (Figure 1) Problem Symptoms Partial image omission There are extremely light parts on the image or parts that are com-...
  • Page 633 Check the corresponding parts from the following perspectives. IQ-3 FIP for overall light printing Every color on the image is equally light in density. Table 2 Check Action Is there any foreign substances stuck to the Remove the foreign substances. surface of the parts? Is the surface of the parts dented or deformed? Replace the parts if it cannot be repaired.
  • Page 634 Image Quality Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 3.2 IOT-related Image Quality Troubleshooting IQ-4 FIP when a particular color is light IQ-5 FIP for blank print Every color on the image is equally light in density. Paper is printed completely white. Figure 1 j0tz3002 Figure 1 j0tz3003 Cause/Action...
  • Page 635 IQ-6 FIP for solid black print IQ-7 FIP for solid color print Paper is printed completely black. Paper is completely printed in a particular color. Figure 1 j0tz3004 Figure 1 j0tz3005 Cause/Action Cause/Action Output in both Copy mode and Print mode. Output in both Copy mode and Print mode.
  • Page 636 Image Quality Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 3.2 IOT-related Image Quality Troubleshooting 3-10 IQ-8 FIP for vertical blank areas IQ-9 FIP for vertical off-color areas There are extremely light or completely white parts on the image. These parts appear vertically over an Extremely light parts of a particular color appear vertically over an extensive area on the image in the pro- extensive area in the process direction.
  • Page 637 Check the 2nd BTR CAM mechanism. IQ-10 FIP for horizontal blank areas If the problem persists, replace the HVPS PR12 (PL 18.4), followed by the MCU PWB (PL 18.2), There are extremely light or completely white parts on the image. These parts with no image appear hor- and the ESS PWB (PL 35.2).
  • Page 638 Image Quality Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 3.2 IOT-related Image Quality Troubleshooting 3-12 IQ-11 FIP for horizontal off-color areas IQ-12 FIP for vertical streaks Extremely light parts of a particular color appear horizontally over an extensive area perpendicular to the Black lines or streaks of a particular color running in the vertical direction of the paper.
  • Page 639 IQ-13 FIP for horizontal streaks IQ-14 FIP for partial image omission Black lines or streaks of a particular color running in the horizontal direction of the paper. There are extremely light parts on the image or parts that are completely omitted. These omitted parts appear on limited areas on the paper.
  • Page 640 Image Quality Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 3.2 IOT-related Image Quality Troubleshooting 3-14 IQ-15 FIP for spots IQ-16 FIP for ghost images Black toner spots or toner spots of a particular color are scattered randomly across the entire page. Ghost images appear on the paper.
  • Page 641 IQ-17 FIP for background IQ-18 FIP for skewed images The entire page or part thereof is covered by a very light layer of black toner or toner of a particular color. Printed images are not parallel to the edges of the paper. Figure 1 j0tz3015 Figure 1 j0tz3016 Cause/Action...
  • Page 642 Image Quality Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 3.2 IOT-related Image Quality Troubleshooting 3-16 IQ-19 FIP for paper crease IQ-20 FIP for unfused images The printed paper is creased, folded or torn. Printed images are not properly fused onto the paper. Figure 1 j0tz3017 Figure 1 j0tz3018 Cause/Action...
  • Page 643 IQ-21 Mottle RAP CAUTION Even after performing the adjustments in the following procedure, the mottles may not disappear Use this RAP to repair the cause for uneven output image density, which occurs irregularly from the completely and other IQ problems may occur instead. Thus, the purpose of this procedure is to find inboard to the outboard or in the whole printout.
  • Page 644 Image Quality Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 3.2 IOT-related Image Quality Troubleshooting 3-18 IQ-22 2nd BTR Inspection RAP NOTE: Even after performing the adjustments in the following table, the mottles may not disappear com- pletely and other IQ problems may occur instead. Thus, the purpose of this procedure is to find the opti- BSD-ON:CH9.24 mal compromise.
  • Page 645 IQ-23 1st BTR Inspection RAP IQ-24 Developer Bias RAP BSD-ON:CH9.21, CH9.22 BSD-ON:CH9.11, CH9.12, CH9.13, CH9.14 Use this RAP to identify whether the 1st BTR Assembly has a mechanical error or a bias error. This isolates the Developer Bias errors. Cause/Action Cause/Action Perform the following when the High Density Gradation Patches (100%, 85%, 70%) of one or more of C, Refer to the BSD and disconnect and reconnect the connector between the MCU PWB and the...
  • Page 646 Image Quality Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 3.2 IOT-related Image Quality Troubleshooting 3-20 IQ-25 BCR Inspection RAP IQ-26 Scorotron Inspection RAP BSD-ON:CH9.9 BSD-ON:CH9.8 This corrects the background that appears in the form of a very dark single color, which appears from one This corrects the background that appears in the form of a very dark black, which appears from one edge edge to another.
  • Page 647 IQ-27 Scorotron Cleaner RAP IQ-28 Color Registration Error RAP BSD-ON:CH9.26 Initial Actions Perform the following adjustment procedures. If the problem persists, continue this RAP. Cause/Action Check whether streak error due to the Charge Scorotron or band error due to the Scorotron Cleaner •...
  • Page 648 Image Quality Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 3.2 IOT-related Image Quality Troubleshooting 3-22...
  • Page 649 3.3.1 IPS Image Quality Entry FIP CQ-01 Background Suppression Adjustment This section describes the CQ-FIP for the IPS-related Image Quality Troubleshooting. Refer to the appro- A phenomenon like background (e.g. background color or document bleed) may occur depending on the priate CQ-FIP for the IPS-related image quality problem that has occurred and perform the repairing pro- document.
  • Page 650 Image Quality Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 3.3 IPS-related Image Quality Troubleshooting 3-24 * The contents in Table 1 are only rough standards. The suppression results may differ depending Table 4 Relationship between Background Suppression Level and Strength Level on the document.
  • Page 651 The description of the settings is the same as that for the Text & Photo mode. Table 6 Chain- Setting Initial Link NVM Name PSW Display Range Value Meaning 715-633 Background Sup- TP_BW_Copy_Fa 0~4095 Background Suppression pression Offset x Offset Level of Level*1 Level for BW 0: Strength Level 0 (Normal)
  • Page 652 Image Quality Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 3.3 IPS-related Image Quality Troubleshooting 3-26 CQ-02 Density Adjustment: Light Ink Support CQ-03-1 Density Adjustment: Darkening the Highlight This is used to copy an image to be lighter than the current BW Copy settings; e.g. when using light ink. This is used to reproduce the highlight (light colors) in darker shade.
  • Page 653 CQ-03-2 Density Adjustment: Lightening CQ-04 Bleed on Tracing Paper This is used to reproduce the density in lighter shade. When copying or scanning Tracing Paper document, bleed or background occur around the texts. [Cause] No special actions required. [Procedure] No special actions required. [Corrective action] Set the density adjustment from 'Lighten +1' to 'Lighten +3'.
  • Page 654 Image Quality Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 3.3 IPS-related Image Quality Troubleshooting 3-28 CQ-05 Dual Color Copy Able1401a System Reproducibility When using Dual Color (Red/Black Copy) in Copy Service, the Yellow marker pen is reproduced differ- ently from the previous model Able1401a. Current Machines including AP/DC-IV C5570G: Yellow marker pen is reproduced.
  • Page 655 The setting range of the NVM is 4 bits and it can be used to individually set the Dual Color mode for [Corrective action] each Image mode. To adjust the reproduction of the Yellow marker pen, change the following NVM value. The NVM setting value is determined in binary first, and then converted to a decimal number.
  • Page 656 Image Quality Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 3.3 IPS-related Image Quality Troubleshooting 3-30 CQ-06 Gradation Jump in 100-lines Photo Document CQ-07 Scan: Smeared Text, Mosquito Noise Around Text In the BW and Text & Photo Copy mode, gradation jump occurs on 100-line photo documents. Color texts are blurred and mosquito noise is generated around the texts due to JPEG compression.
  • Page 657 CQ-09 Bleed on 2 Sided Document CQ-10 Platen Background Bleed occurs in the BW Copy and Text mode. When A4 stark white paper such as J Paper/Premier 80 is scanned into A3 when in BW Copy Text mode and AE is ON, the Platen back density is reproduced outside of the copy range. [Cause] [Cause] Because the gradation feature is designed to improve the reproducibility of Low Contrast, when bleed...
  • Page 658 Image Quality Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 3.3 IPS-related Image Quality Troubleshooting 3-32 CQ-11 Color Balance Adjustment CQ-12 Rough Thin Lines The color of the copy image quality is different from that of the original. When a document containing extremely thin lines is copied in the Text & Photo Mode, the density of the lines on the copy may become uneven and rough.
  • Page 659 CQ-21 Image Quality Difference between Side 1 and Side 2 Table 1 Countermeasures Secondary Defect (Sharpness Adjustment of Side 1 and Side 2) Change [Normal] > [More Text] Enter the System Administrator Mode. • During 2 Sided Simultaneous Scan, the text and halftone dot reproduction qualities of copy or scan Select [Tools] >...
  • Page 660 Image Quality Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 3.3 IPS-related Image Quality Troubleshooting 3-34 CQ-22 Image Quality Difference between Side 1 and Side 2 Enter DC919 and check the value of 'Side 1 Color Balance Adjustment Y Low Density'. In this exam- ple, it is assumed that the value of Side 1 is the default value of '0'.
  • Page 661 CQ-23 Image Quality Difference between Side 1 and Side 2 (Photo & Text Recognition Adjustment of Side 1 and Side 2) To narrow the difference of Photo & Text Recognition between Side 1 and Side 2 during scan. [Countermeasure] The Photo & Text Recognition in System Administrator Mode can be used to change the judgment level, which is used to determine if an image is text or photo, on both Side 1 and Side 2 at the same time.This Figure 2 j0hk30003 adjustment can change the Side 2 scan judgment level against the Side 1 scan.
  • Page 662 Image Quality Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 3.3 IPS-related Image Quality Troubleshooting 3-36 CQ-24 Image Quality Difference between Side 1 and Side 2 Reference: Description of NVM Settings The NVM setting range is 12 bits, which are broken up into 4 bits for each scan method. The NVM setting (Background Suppression Adjustment of Side 1 and Side 2) value is determined in binary first, and then converted to a decimal number.
  • Page 663 CQ-25 Image Quality Difference between Side 1 and Side 2 (Color Adjustment of Side 1 and Side 2) To narrow the difference in color between Side 1 and Side 2 during scan. [Countermeasure] Executing '2 Sided Color Scanning Calibration' in System Administrator Mode automatically narrows the difference in color between Side 1 and Side 2.
  • Page 664 Image Quality Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 3.3 IPS-related Image Quality Troubleshooting 3-38...
  • Page 665 3.4.1 NG Image Samples (IDS) IDS1a Total chart sample where power is not supplied to the Y BCR (Vh = 0V) The NG image samples described in this section are mock samples printed after intentionally disabling the part outputs and functions. The degree of NG may change due to different output levels of the parts.
  • Page 666 Image Quality Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 3.4 NG Image Samples (IDS) 3-40 IDS2a Total chart sample where power is not supplied to the M IDS3a Total chart sample where power is not supplied to the C BCR (Vh = 0V) BCR (Vh = 0V) Figure 1 j0tz3021 Figure 1 j0tz3022...
  • Page 667 IDS4a CC Grid float (Vg = 0) status (Halftone sample) IDS5a K color halftone sample where CC has no output (Vg = 0) Completely black copy with no white margins. Figure 1 j0tz3023 Figure 1 j0tz3024 02/2013 Ver.1.1 3.4 NG Image Samples (IDS) 3-41 Color J75/C75 Press Image Quality Troubleshooting...
  • Page 668 Image Quality Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 3.4 NG Image Samples (IDS) 3-42 IDS6a Deve Bias float status [Normal] (Figure 1) Figure 2 j0tz3026 Figure 1 j0tz3025 [Float status] (Figure 2)
  • Page 669 IDS7a Deve Bias earthed status [Normal] (Figure 1) Figure 2 j0tz3027 Figure 1 j0tz3025 [Earthed status] (Figure 2) 02/2013 Ver.1.1 3.4 NG Image Samples (IDS) 3-43 Color J75/C75 Press Image Quality Troubleshooting...
  • Page 670 Image Quality Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 3.4 NG Image Samples (IDS) 3-44 IDS8a 1st BTR (Cyan) float status IDS9a 1st BTR (Black) float status Figure 1 j0tz3028 Figure 1 j0tz3029...
  • Page 671 IDS10a 1st BTR (YMCK) float status IDS11a 2nd BTR float status Figure 1 j0tz3030 Figure 1 j0tz3031 02/2013 Ver.1.1 3.4 NG Image Samples (IDS) 3-45 Color J75/C75 Press Image Quality Troubleshooting...
  • Page 672 Image Quality Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 3.4 NG Image Samples (IDS) 3-46 IDS12a C2 paper sample when not in Fusing Unit Nip state (poor fusing sample) If there is actually no gloss on the fusing sample, the points described below will be hard to distinguish. (The numbers in the samples correspond to the numbers of the descriptions below.) NOTE: As the Heat Roll and Fusing Belt touch slightly even when not in Fusing Unit Nip state for this product, not the whole surface goes into unfusing state when not in Nip state (all the toner can be...
  • Page 673 IDS13a JD paper sample when not in Fusing Unit Nip state (poor fusing sample) If there is actually no gloss on the fusing sample, the points described below will be hard to distinguish. (The numbers in the samples correspond to the numbers of the descriptions below.) NOTE: As the Heat Roll and Fusing Belt touch slightly even when not in Fusing Unit Nip state for this product, not the whole surface goes into unfusing state when not in Nip state (all the toner can be removed from the surface of the paper by hand).
  • Page 674 Image Quality Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 3.4 NG Image Samples (IDS) 3-48 IDS1b Image Quality Specification Registration and missing borders can be checked by using the stair scale of the Geometric Figure Test Pattern. Figure 1 shows an example. The scale is 20 mm in height and comprises four 5 mm stairs. Step Perform the following steps to set up the machine to obtain a copy of the test pattern for judging the color 1 is drawn as the top of the stair scale, while step 4 is the bottom.
  • Page 675 • [Variable Color Balance] - 'Normal' Table 3 Test Pattern Image Data Position for Geometric Spec • [Sharpness] - 'Normal' Geometric Check Item Check Items Load Test Pattern 82E8220 on the Platen and load 24# Xerox Color Xpressions 11x 17' or 90 GSM Low Contrast Reproducibil- This specifies desired reference for reproducing high density images.
  • Page 676 Image Quality Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 3.4 NG Image Samples (IDS) 3-50 IDS2b Image Errors Each of the subsequent figures shows a sample error and its cause. • IDS3b Background • IDS4b Color Registration Error • IDS5b Blanks Around Leftover Toner •...
  • Page 677 IDS3b Background IDS4b Color Registration Error Figure 1 Background Error Sample j0pi3104 Figure 1 Color Registration Error Sample j0pi3105 Cause Cause Static electricity, high toner density, or failure of the ADC Sensor Failure of the MOB Sensor, failure of the ROS, or control failure of the IBT Belt Walk Countermeasures Mechanical problem in the IBT Assembly Proceed to 'IQ-17 FIP for background'.
  • Page 678 Image Quality Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 3.4 NG Image Samples (IDS) 3-52 IDS5b Blanks Around Leftover Toner IDS6b Blanks Figure 1 Blanks Around Leftover Toner Error Sample j0pi3106 Figure 1 Blanks Error Sample j0pi3107 Cause Cause There are toner lumps which cause blanks to appear around it during the transfer. Failure of the IBT Belt, moist paper, uneven electric charge Countermeasures Countermeasures...
  • Page 679 IDS7b Frequently Appearing Bands IDS8b Irregular Streaks in Process Direction Figure 1 Frequently Appearing Bands Error Sample j0pi3108 Figure 1 Streak Error Sample j0pi3109 Cause Cause Failure of the ROS Assembly, failure of the Photoreceptor, problems with the Gear or Bearing in the Blockage of the Developer Housing Trim Bar, operation failure of the IBT Cleaner Assembly, or contami- Developer Housing nation of the ROS Window...
  • Page 680 Image Quality Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 3.4 NG Image Samples (IDS) 3-54 IDS9b Light Image IDS10b Moire Figure 1 Light Image Error Sample j0pi3110 Figure 1 Moire Error Sample j0pi3111 Cause Cause Static electricity, failure of the ADC Sensor, low toner density, or usage of out-of-spec paper (especially The mesh screen used on the document conflicts with the mesh screen used in the Copy machine.
  • Page 681 IDS11b Mottles IDS12b Newton Ring Figure 1 Mottles Error Sample j0pi3112 Figure 1 Newton Ring Error Sample j0pi3113 Cause Cause Moist or low-quality paper, old developing powder, or low toner density The surface is highly reflective because it is a glossy photo. Countermeasures Countermeasures Proceed to 'IQ-21 Mottle RAP'.
  • Page 682 Image Quality Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 3.4 NG Image Samples (IDS) 3-56 IDS13b Periodical (Repetitively Occurring) Bands, Streaks, IDS14b Ghost Image Spots, and Smear Figure 1 Ghost Image Error Sample j0pi3115 Figure 1 Periodical Error Sample j0pi3114 Cause Cause Improper cleaning of the IBT and/or IBT Belt failure Damage, uneven density, or blanks due to rotary parts.
  • Page 683 IDS15b Streak-shaped Blanks in Process Direction IDS16b Wrinkled Image Figure 1 Streak-shaped Blanks Error Sample j0pi3116 Figure 1 Wrinkled Image Error Samples 0104928, j0pi3117 Cause Cause The ROS Window is contaminated or the IBT Belt/Drum Cartridge is damaged/in contact Irregular deformation occurring between the IBT and the Fusing Unit, or 'tenting' of paper due to the Fus- ing Unit.
  • Page 684 Image Quality Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 3.4 NG Image Samples (IDS) 3-58 IDS17b Cloud-shaped Error IDS18b Streaks due to IBT Cleaner Figure 1 Cloud-shaped Error Sample j0pi3118 Figure 1 Streaks due to IBT Cleaner Error Sample j0pi3119 Cause Cause Paper deformation occurring between the IBT and the Fusing Unit, or 'tenting' of paper at the Fusing Unit Damage or wear of the IBT Cleaner Assembly...
  • Page 685 IDS19b Streaks due to Scorotron IDS20b Bands due to Scorotron Cleaner Figure 1 Streaks due to Scorotron Sample j0pi3120 Figure 1 Scorotron Cleaner Error Sample j0pi3121 Cause Cause Contamination or failure of the Scorotron Failure of the Scorotron or the Cleaning Motor Assembly. The Cleaning Pad is in contact with the image area, causing 18 mm bands to appear irregularly at the IB-OB area in the Process direction.
  • Page 686 Image Quality Troubleshooting Color J75/C75 Press 02/2013 Ver.1.1 3.4 NG Image Samples (IDS) 3-60...
  • Page 687 Chapter 4 Disassembly/Assembly and Adjustments...
  • Page 689 4 Disassembly/Assembly and Adjustment REP 8.6.3 Developer (Y)....................4.1 Preface REP 8.9.1 Cleaning Motor Assembly ................4.1 Preface ........................11. TRAY MODULE 4.2 Disassembly/Assembly REP 11.1.1 Tray 1/2/3 Assembly ................... 1. IIT/UI REP 11.1.2 (SCC) Tray 1/2/3 Feeder Assembly............REP 1.2.1 Opening/Closing of IIT Frame............... REP 11.2.1 Pinch Roll Assembly 1 ................
  • Page 690 REP 37.8.2 Guide Assembly-Exit Up ................REP 39.39.1 Left Stacker Belt ..................REP 39.40.1 Right Stacker Belt ..................38. I/F Cooling Module (Color J75 Press) REP 39.42.1 (SCC) HCS Control Panel PWB ............... REP 38.1.1 Detaching the I/F Cooling Module...............
  • Page 691 REP 54.23.1 DADF Exit Sensor..................ADJ 54.1.5 DADF Tail Edge Regi Registration Adjustment ........... REP 54.25.1 DADF Regi Sensor ................... ADJ 54.1.6 DADF Slow Scan Direction Reduce / Enlarge Adjustment......REP 54.25.2 Tension Spring..................99. (SCC) Safety Critical Components REP 99.1.1 (SCC) Safety Critical Components ............. 4.3 Adjustment 1.
  • Page 692 Disassembly/Assembly and Adjustment Color J75/C75 Press 02/2013 Ver.1.1...
  • Page 693 As to replacement of any component designated SCC, the complete component unit must be replaced. It must never be disassembled or no individual internal parts of it must be replaced. Installation of any part other than the ones designated by Fuji Xerox Co. Ltd. shall be strictly prohibited Figure 2 4002 because it cannot be guaranteed in quality and safety.
  • Page 694 Disassembly/Assembly and Adjustment Color J75/C75 Press 02/2013 Ver.1.1 4.1 Preface...
  • Page 695 [Color C75 Press] Figure 4 j0pr40101 Detach the I/F Module (REP 37.1.1) or the Finisher. [Color J75 Press] 13. Remove the stopper (x2) on the left of the IIT. (Figure 5) Detach the I/F Cooling Module (REP 38.1.1) or the Finisher.
  • Page 696 Disassembly/Assembly and Adjustment Color J75/C75 Press 02/2013 1. IIT/UI Ver.1.1 Figure 5 j0pr40102 Figure 7 j0pr40104 Figure 9 j0pr40105 14. Remove the Wing Bracket at the rear. (Figure 6) 16. Insert the screwdriver into the hole of the DADF-250 Counter 18.
  • Page 697 REP 1.3.1 Platen Glass Parts List on PL 1.3 Replacement WARNING When turning OFF the power switch, check that the "Data" lamp turns OFF. Press the <Job Status> button to check that there are no jobs in progress/waiting in the queue. Turn OFF the power switch and make sure that the screen display turns OFF.
  • Page 698 Disassembly/Assembly and Adjustment Color J75/C75 Press 02/2013 1. IIT/UI 4-10 Ver.1.1 REP 1.4.1 IIT Registration Sensor REP 1.4.2 Platen Angle Sensor Parts List on PL 1.4 Parts List on PL 1.4 Removal Removal WARNING WARNING When turning OFF the power switch, check that the "Data" When turning OFF the power switch, check that the "Data"...
  • Page 699 REP 1.4.3 Lens and CCD Parts List on PL 1.4 Removal WARNING When turning OFF the power switch, check that the "Data" lamp turns OFF. Press the <Job Status> button to check that there are no jobs in progress/waiting in the queue. Turn OFF the power switch and make sure that the screen display turns OFF.
  • Page 700 Disassembly/Assembly and Adjustment Color J75/C75 Press 02/2013 1. IIT/UI 4-12 Ver.1.1 REP 1.4.4 CCD Fan (3) Detach the CCD Fan from the Bracket. REP 1.4.5 (SCC) IIT PWB Parts List on PL 1.4 Parts List on PL 1.4 Removal Removal WARNING WARNING When turning OFF the power switch, check that the "Data"...
  • Page 701 Replacement REP 1.5.1 (SCC) Carriage Motor To install, carry out the removal steps in reverse order. Parts List on PL 1.5 After replacement, remove the U505 SEEP ROM from the old Removal IIT PWB and install it onto the new one. (Figure 3) WARNING •...
  • Page 702 Disassembly/Assembly and Adjustment Color J75/C75 Press 02/2013 1. IIT/UI 4-14 Ver.1.1 REP 1.5.2 Carriage Cable Parts List on PL 1.5 Reference The coatings of the front and rear Carriage Cable are different. Front: Black Rear: Silver NOTE: This section describes the installation and removal proce- dures for the rear Carriage Cable.
  • Page 703 Front: 3 rounds Replacement Wind the ball end of the Carriage Cable for 2.5 turns. (Figure 7) Rear: 2 rounds (1) Wind the ball end of the Carriage Cable for 2.5 turns on Insert the ball of the Carriage Cable into the Capstan Pulley. the Capstan Pulley.
  • Page 704 Disassembly/Assembly and Adjustment Color J75/C75 Press 02/2013 1. IIT/UI 4-16 Ver.1.1 Put the Full Rate Carriage into the IIT Frame. NOTE:The following figure shows the respective number of turns for both the front and rear Carriage Cable. (Figure 8) Adjust the position of Full/Half Rate Carriage Cable. (ADJ 1.1.1) Manually move the Full Rate Carriage to ensure that it moves smoothly.
  • Page 705 REP 1.5.3 Full Rate Carriage REP 1.6.1 LED Lamp Parts List on PL 1.5 Parts List on PL 1.6 Removal Removal WARNING WARNING When turning OFF the power switch, check that the "Data" When turning OFF the power switch, check that the "Data" lamp turns OFF.
  • Page 706 Disassembly/Assembly and Adjustment Color J75/C75 Press 02/2013 1. IIT/UI 4-18 Ver.1.1 "Chain-Link: 956-804" REP 1.6.2 PS LED PWB Parts List on PL 1.6 Removal WARNING When turning OFF the power switch, check that the "Data" lamp turns OFF. Press the <Job Status> button to check that there are no jobs in progress/waiting in the queue.
  • Page 707 Figure 2 j0hk40128 Replacement To install, carry out the removal steps in reverse order. 1. IIT/UI Ver.1.1 02/2013 4-19 Color J75/C75 Press Disassembly/Assembly and Adjustment...
  • Page 708 Disassembly/Assembly and Adjustment Color J75/C75 Press 02/2013 1. IIT/UI 4-20 Ver.1.1...
  • Page 709 Either remove the OCT and the OCT Exit Fan or else detach the I/F Module (REP 37.1.1) or the Finisher. (2) Remove the IIT Plate. (2) Remove the screw (x2). [Color J75 Press] (3) Remove the Plate. Detach the I/F Cooling Module (REP 38.1.1) or the Fin- isher.
  • Page 710 Disassembly/Assembly and Adjustment Color J75/C75 Press 02/2013 2. ROS 4-22 Ver.1.1 Figure 5 j0pi40205 Figure 7 j0pr40203 Figure 9 j0hk40204 Move the Flat Cable (C, K) to the ROS side. (Figure 6) 11. Remove the ROS Assembly (C, K). (Figure 8) E.g.) C-28 03 -17 (1) Release the clamp (x2).
  • Page 711 Either remove the OCT and the OCT Exit Fan or else detach the I/F Module (REP 37.1.1) or the Finisher. (2) Remove the IIT Plate. (2) Remove the screw (x2). [Color J75 Press] (3) Remove the Plate. Detach the I/F Cooling Module (REP 38.1.1) or the Fin- isher.
  • Page 712 Disassembly/Assembly and Adjustment Color J75/C75 Press 02/2013 2. ROS 4-24 Ver.1.1 Figure 5 j0pi40205 Figure 7 j0pi40211 Figure 9 j0pr40206 Disconnect the Flat Cable. (Figure 6) 11. Move the ROS (Y, M). (Figure 8) Replacement (1) Disconnect the Flat Cable. (1) Disconnect the connector.
  • Page 713 • "Chain-Link: 759-902 : -11" • "Chain-Link: 759-906 : 21" • "Chain Link: 759-910 : -9" Paste the removed Barcode Label in the Service Log to keep it. 2. ROS Ver.1.1 02/2013 4-25 Color J75/C75 Press Disassembly/Assembly and Adjustment...
  • Page 714 Disassembly/Assembly and Adjustment Color J75/C75 Press 02/2013 2. ROS 4-26 Ver.1.1...
  • Page 715 REP 3.1.1 Main Drive Assembly (6) Tighten the screw. Parts List on PL 3.1 Removal WARNING When turning OFF the power switch, check that the "Data" lamp turns OFF. Press the <Job Status> button to check that there are no jobs in progress/waiting in the queue. Turn OFF the power switch and make sure that the screen display turns OFF.
  • Page 716 Disassembly/Assembly and Adjustment Color J75/C75 Press 02/2013 3. DRIVE 4-28 Ver.1.1 REP 3.1.2 DEVE Drive Assembly (K) Parts List on PL 3.1 Removal WARNING When turning OFF the power switch, check that the "Data" lamp turns OFF. Press the <Job Status> button to check that there are no jobs in progress/waiting in the queue.
  • Page 717 (1) Remove the screw (x3). (2) Remove the Tension Bracket Assembly. Figure 4 j0pr40304 Figure 6 j0pr40305 Remove the Fan Assembly. (Figure 5) Replacement Figure 2 j0pi40306 (1) Disconnect the connector. To install, reverse the removal procedure with the following Remove the Gear Bracket Assembly.
  • Page 718 Disassembly/Assembly and Adjustment Color J75/C75 Press 02/2013 3. DRIVE 4-30 Ver.1.1 (2) Remove the screw (x2). REP 3.1.3 (SCC) Drum Motor Assembly REP 3.1.4 Fusing Unit Drive Assembly (3) Move the Plate Assembly. Parts List on PL 3.1 Parts List on PL 3.1 Removal Removal WARNING...
  • Page 719 Figure 2 j0pi40325 Figure 4 j0pr40309 Figure 6 j0pi40329 Remove the V-Transport Duct. (Figure 3) Disconnect the connector (x4). (Figure 5) Replacement (1) Remove the screw (x2). (1) Release the wire harness from the clamp (x2). To install, carry out the removal steps in reverse order. (2) Remove the V-Transport Duct.
  • Page 720 Disassembly/Assembly and Adjustment Color J75/C75 Press 02/2013 3. DRIVE 4-32 Ver.1.1 REP 3.2.1 DEVE Drive Assembly (Y, M, C) Parts List on PL 3.2 Removal WARNING When turning OFF the power switch, check that the "Data" lamp turns OFF. Press the <Job Status> button to check that there are no jobs in progress/waiting in the queue.
  • Page 721 Figure 6 j0pi40320 Figure 8 j0pi40322 10. Remove the Drum Motor Assembly (Y). (Figure 7) 12. Remove the DEVE Drive Assembly (Y, M, C). (Figure 9) (1) Disconnect the connector (x2). (1) Disconnect the connector (x2). (2) Remove the screw (x3). (2) Remove the screw (x8).
  • Page 722 Disassembly/Assembly and Adjustment Color J75/C75 Press 02/2013 3. DRIVE 4-34 Ver.1.1...
  • Page 723 REP 6.3.1 IBT Belt Assembly REP 6.3.2 IBT Belt Cleaner Assembly Parts List on PL 6.3 Parts List on PL 6.3 Removal Removal WARNING WARNING When turning OFF the power switch, check that the "Data" When turning OFF the power switch, check that the "Data" lamp turns OFF.
  • Page 724 Disassembly/Assembly and Adjustment Color J75/C75 Press 02/2013 6. XFER 4-36 Ver.1.1 Figure 2 j0pi41406 Figure 4 j0pi40604 Figure 6 j0pi40606 Remove the Stud Screw. (Figure 3) Lift up the IBT Drawer Unit gently and pull it out. (Figure 5) Remove the IBT Belt Cleaner Assembly. (Figure 7) (1) Remove the Stud Screw.
  • Page 725 REP 6.3.3 IBT Belt Parts List on PL 6.3 Removal WARNING When turning OFF the power switch, check that the "Data" lamp turns OFF. Press the <Job Status> button to check that there are no jobs in progress/waiting in the queue. Turn OFF the power switch and make sure that the screen display turns OFF.
  • Page 726 Disassembly/Assembly and Adjustment Color J75/C75 Press 02/2013 6. XFER 4-38 Ver.1.1 REP 6.9.1 2nd BTR Roll Parts List on PL 6.9 Removal WARNING When turning OFF the power switch, check that the "Data" lamp turns OFF. Press the <Job Status> button to check that there are no jobs in progress/waiting in the queue.
  • Page 727 (3) Remove the Roll Gear. Remove the spring and Roll Cover Assembly at the rear. (Fig- ure 8) NOTE: Be careful not to lose the spring of the Roll Cover Assembly. (1) Remove the spring. (2) Remove the screw. (3) Remove the Roll Cover Assembly. Figure 4 j0pi40612 Figure 6 j0pr40603 Remove the BTR Cam and the gear.
  • Page 728 Disassembly/Assembly and Adjustment Color J75/C75 Press 02/2013 6. XFER 4-40 Ver.1.1 NOTE: When inserting the shaft that was pulled out and removed in step 11, make sure the shaft passes under the Conductor Plate. (Figure 13) Figure 9 j0pi40617 Figure 11 j0pi40619 11.
  • Page 729 REP 6.9.2 Cleaning Blade NOTE: Orientation of the spring (x2). (Figure 4) Parts List on PL 6.9 Removal WARNING When turning OFF the power switch, check that the "Data" lamp turns OFF. Press the <Job Status> button to check that there are no jobs in progress/waiting in the queue.
  • Page 730 Disassembly/Assembly and Adjustment Color J75/C75 Press 02/2013 6. XFER 4-42 Ver.1.1...
  • Page 731 REP 7.1.1 Block REP 7.1.2 (SCC) Fusing Unit Parts List on PL 7.1 Parts List on PL 7.1 Removal Removal WARNING WARNING When turning OFF the power switch, check that the "Data" When turning OFF the power switch, check that the "Data" lamp turns OFF.
  • Page 732 Disassembly/Assembly and Adjustment Color J75/C75 Press 02/2013 7. Fusing Unit, Decurler 4-44 Ver.1.1 REP 7.1.3 Decurler Transport Assembly REP 7.5.1 Heat Roll Parts List on PL 7.1 Parts List on PL 7.5 Removal Removal WARNING WARNING When turning OFF the power switch, check that the "Data" When turning OFF the power switch, check that the "Data"...
  • Page 733 Figure 2 j0tz40803 Figure 4 j0pr40704 Figure 6 j0pr40705 Peel off the tape. (Figure 3) Disconnect the connector in front. (Figure 5) Remove the Bracket at the rear. (Figure 7) (1) Peel off the tape. (1) Release the wire harness from the clamp. (1) Remove the screw.
  • Page 734 Disassembly/Assembly and Adjustment Color J75/C75 Press 02/2013 7. Fusing Unit, Decurler 4-46 Ver.1.1 (2) Measure the length of the portion of Nip Screw at the rear that sticks out. (3) Remove the Nip Screw (x2). Figure 8 j0tz40808 Figure 10 j0tz40820 10.
  • Page 735 REP 7.5.2 Belt Assembly Parts List on PL 7.5 Removal WARNING When turning OFF the power switch, check that the "Data" lamp turns OFF. Press the <Job Status> button to check that there are no jobs in progress/waiting in the queue. Turn OFF the power switch and make sure that the screen display turns OFF.
  • Page 736 Disassembly/Assembly and Adjustment Color J75/C75 Press 02/2013 7. Fusing Unit, Decurler 4-48 Ver.1.1 Figure 2 j0tz40803 Figure 4 j0tz40810 Figure 6 j0tz40820 Remove the Top Cover. (Figure 3) Remove the chute. (Figure 5) Measure the length of the portion of Nip Screw (x2) that stick out and then remove them.
  • Page 737 Open the Fusing Unit. (Figure 8) (1) Remove the screw (x2). (2) Open the Fusing Unit. Figure 8 j0tz40813 10. Remove the Belt Assembly. (Figure 9) (1) Remove the Belt Assembly. Figure 9 j0tz40814 Replacement To install, carry out the removal steps in reverse order. After the installation, adjust the length of the portion of Nip Screw that stick out at the front and rear, to match the lengths that were measured in step 8.
  • Page 738 Disassembly/Assembly and Adjustment Color J75/C75 Press 02/2013 7. Fusing Unit, Decurler 4-50 Ver.1.1...
  • Page 739 REP 8.1.1 Drum Cartridge Parts List on PL 8.1 Removal WARNING When turning OFF the power switch, check that the "Data" lamp turns OFF. Press the <Job Status> button to check that there are no jobs in progress/waiting in the queue. Turn OFF the power switch and make sure that the screen display turns OFF.
  • Page 740 Disassembly/Assembly and Adjustment Color J75/C75 Press 02/2013 8. XERO, DEVE 4-52 Ver.1.1 REP 8.2.1 Dispenser Assembly Parts List on PL 8.2 Removal WARNING When turning OFF the power switch, check that the "Data" lamp turns OFF. Press the <Job Status> button to check that there are no jobs in progress/waiting in the queue.
  • Page 741 I/F Module (REP 37.1.1) or the Finisher. remove the XERO/DEVE Drawer Unit. (Figure 2) ure 4) [Color J75 Press] (1) Remove the second tier stopper. (1) Disconnect the connector (x3). Detach the I/F Cooling Module (REP 38.1.1) or the Finisher.
  • Page 742 Disassembly/Assembly and Adjustment Color J75/C75 Press 02/2013 8. XERO, DEVE 4-54 Ver.1.1 Figure 5 j0pi40812 Figure 7 j0pi40814 Figure 9 j0pi40816 12. Remove the Rail at the right of the Main Unit. (Figure 6) 14. Remove the Rail at the left of the Main Unit. (Figure 8) Replacement (1) Remove the screw (x2).
  • Page 743 REP 8.6.2 Developer Housing (K) (2) Attach the stopper. (3) Tighten the screw. Parts List on PL 8.6 Removal WARNING When turning OFF the power switch, check that the "Data" lamp turns OFF. Press the <Job Status> button to check that there are no jobs in progress/waiting in the queue.
  • Page 744 Disassembly/Assembly and Adjustment Color J75/C75 Press 02/2013 8. XERO, DEVE 4-56 Ver.1.1 Developer Housing (K): "Chain-Link: 954-808" REP 8.6.3 Developer (Y) After replacement, perform setup for the ATC Sensor that Parts List on PL 8.6 matched the replaced Developer Housing. (ADJ 18.1.12) Removal WARNING When turning OFF the power switch, check that the "Data"...
  • Page 745 Put the Developer Housing (Y) into a plastic bag, etc. and turn NOTE: After the developer on the Mag Roll is evened out, take REP 8.9.1 Cleaning Motor Assembly it upside down, then rotate the Drive Pulley in the direction of note of the following points.
  • Page 746 Disassembly/Assembly and Adjustment Color J75/C75 Press 02/2013 8. XERO, DEVE 4-58 Ver.1.1...
  • Page 747 REP 11.1.1 Tray 1/2/3 Assembly REP 11.1.2 (SCC) Tray 1/2/3 Feeder Assembly Parts List on PL 11.1 Removal Parts List on PL 11.1 WARNING Removal When turning OFF the power switch, check that the "Data" WARNING lamp turns OFF. Press the <Job Status> button to check that When turning OFF the power switch, check that the "Data"...
  • Page 748 Disassembly/Assembly and Adjustment Color J75/C75 Press 02/2013 11. TRAY MODULE 4-60 Ver.1.1 "Chain-Link: 954-821" REP 11.2.1 Pinch Roll Assembly 1 "Chain-Link: 954-836" Parts List on PL 11.2 Tray 3 Feeder Assembly Removal "Chain-Link: 954-822" WARNING "Chain-Link: 954-837" When turning OFF the power switch, check that the "Data" lamp turns OFF.
  • Page 749 REP 11.2.2 Pinch Roll Assembly 2 REP 11.2.3 Pinch Roll Assembly 3 Parts List on PL 11.2 Parts List on PL 11.2 Removal Removal WARNING WARNING When turning OFF the power switch, check that the "Data" When turning OFF the power switch, check that the "Data" lamp turns OFF.
  • Page 750 Disassembly/Assembly and Adjustment Color J75/C75 Press 02/2013 11. TRAY MODULE 4-62 Ver.1.1 REP 11.3.1 Takeaway Roll 1 Parts List on PL 11.3 Removal WARNING When turning OFF the power switch, check that the "Data" lamp turns OFF. Press the <Job Status> button to check that there are no jobs in progress/waiting in the queue.
  • Page 751 REP 11.4.1 (SCC) Takeaway Motor Remove the Filter Case. (Figure 2) (2) Release the clamp of the wire harness. (1) Remove the screw. (3) Disconnect the connector (x2). Assembly (2) Remove the Filter Case. (4) Release the wire harness from the clamp (x2). Parts List on PL 11.4 Removal WARNING...
  • Page 752 Disassembly/Assembly and Adjustment Color J75/C75 Press 02/2013 11. TRAY MODULE 4-64 Ver.1.1 • Tray 1 "Chain Link: 954-820" REP 11.7.1 Feed/Nudger/Retard Roll (Tray • Tray 2 "Chain Link: 954-821" 1/2/3) • Tray 3 "Chain Link: 954-822" Parts List on PL 11.7 Removal WARNING When turning OFF the power switch, check that the "Data"...
  • Page 753 REP 13.1.1 MSI REP 13.3.1 MSI Feeder Parts List on PL 13.1 Parts List on PL 13.3 Removal Removal WARNING WARNING When turning OFF the power switch, check that the "Data" When turning OFF the power switch, check that the "Data" lamp turns OFF.
  • Page 754 Disassembly/Assembly and Adjustment Color J75/C75 Press 02/2013 13. MSI 4-66 Ver.1.1 Figure 2 j0fu40804 Figure 4 j0tz40310 Figure 6 j0tz40304 Remove the MSI Front Bracket. (Figure 3) Remove the MSI Front Frame. (Figure 5) 10. Disconnect the connector (x3). (Figure 7) (1) Remove the Tapping Screw (x2).
  • Page 755 Figure 8 j0tz40306 Figure 10 j0tz40308 Figure 12 j0tz40309 12. Remove the Harness Cover. (Figure 9) 14. Remove the Sector Gear. (Figure 11) 17. Close the MSI Upper Feeder. (1) Remove the screw. (1) Remove the E-Ring. 18. Remove the MSI Feeder. (Figure 13) (2) Remove the Harness Cover.
  • Page 756 Disassembly/Assembly and Adjustment Color J75/C75 Press 02/2013 13. MSI 4-68 Ver.1.1 REP 13.6.1 Retard Roll REP 13.6.2 Feed Roll REP 13.6.3 Nudger Roll Parts List on PL 13.6 Parts List on PL 13.6 Parts List on PL 13.6 Clean Clean Clean NOTE: Replace the Retard/Feed/Nudger Rolls at the same time.
  • Page 757 REP 13.7.1 Feed/Nudger Shaft Parts List on PL 13.7 Replacement WARNING When turning OFF the power switch, check that the "Data" lamp turns OFF. Press the <Job Status> button to check that there are no jobs in progress/waiting in the queue. Turn OFF the power switch and make sure that the screen display turns OFF.
  • Page 758 Disassembly/Assembly and Adjustment Color J75/C75 Press 02/2013 13. MSI 4-70 Ver.1.1...
  • Page 759 REP 14.1.1 Registration Transport Assembly Parts List on PL 14.1 Removal WARNING When turning OFF the power switch, check that the "Data" lamp turns OFF. Press the <Job Status> button to check that there are no jobs in progress/waiting in the queue. Turn OFF the power switch and make sure that the screen display turns OFF.
  • Page 760 Disassembly/Assembly and Adjustment Color J75/C75 Press 02/2013 14. REGI, DUP, V-TRA, Decurler Drive 4-72 Ver.1.1 REP 14.1.2 2nd BTR Roll Assembly Parts List on PL 14.1 Removal WARNING When turning OFF the power switch, check that the "Data" lamp turns OFF. Press the <Job Status> button to check that there are no jobs in progress/waiting in the queue.
  • Page 761 REP 14.1.3 Inverter Transport Assembly Parts List on PL 14.1 Removal WARNING When turning OFF the power switch, check that the "Data" lamp turns OFF. Press the <Job Status> button to check that there are no jobs in progress/waiting in the queue. Turn OFF the power switch and make sure that the screen display turns OFF.
  • Page 762 Disassembly/Assembly and Adjustment Color J75/C75 Press 02/2013 14. REGI, DUP, V-TRA, Decurler Drive 4-74 Ver.1.1 REP 14.1.4 V-Transport Assembly REP 14.1.5 Drawer Unit Replacement To install, carry out the removal steps in reverse order. Parts List on PL 14.1 Parts List on PL 14.1 Removal Removal WARNING...
  • Page 763 Either remove the OCT and the OCT Exit Fan or else detach the I/F Module (REP 37.1.1) or the Finisher. (3) Remove the Fan Plate Assembly. [Color J75 Press] Detach the I/F Cooling Module (REP 38.1.1) or the Fin- isher.
  • Page 764 Disassembly/Assembly and Adjustment Color J75/C75 Press 02/2013 14. REGI, DUP, V-TRA, Decurler Drive 4-76 Ver.1.1 REP 14.3.1 Duplex Motor Assembly Parts List on PL 14.3 Removal WARNING When turning OFF the power switch, check that the "Data" lamp turns OFF. Press the <Job Status> button to check that there are no jobs in progress/waiting in the queue.
  • Page 765 REP 14.4.1 Duplex Transport Drive Belt Parts List on PL 14.4 Removal WARNING When turning OFF the power switch, check that the "Data" lamp turns OFF. Press the <Job Status> button to check that there are no jobs in progress/waiting in the queue. Turn OFF the power switch and make sure that the screen display turns OFF.
  • Page 766 Disassembly/Assembly and Adjustment Color J75/C75 Press 02/2013 14. REGI, DUP, V-TRA, Decurler Drive 4-78 Ver.1.1 NOTE: The Duplex Transport Drive Belt should be installed REP 14.8.1 Transport Belt this way. (Figure 6) Parts List on PL 14.8 Removal WARNING When turning OFF the power switch, check that the "Data" lamp turns OFF.
  • Page 767 REP 15.1.1 MSI Chute Assembly Parts List on PL 15.1 Removal WARNING When turning OFF the power switch, check that the "Data" lamp turns OFF. Press the <Job Status> button to check that there are no jobs in progress/waiting in the queue. Turn OFF the power switch and make sure that the screen display turns OFF.
  • Page 768 Disassembly/Assembly and Adjustment Color J75/C75 Press 02/2013 15. REGISTRATION 4-80 Ver.1.1...
  • Page 769 Figure 1 j0pi41601 the I/F Module (REP 37.1.1) or the Finisher. Figure 3 j0pi41603 Remove the Right Lower Front Cover. (PL 19.1) [Color J75 Press] Detach the I/F Cooling Module (REP 38.1.1) or the Finisher. • Installation screw: x2 at the front Remove the Fan Plate Assembly.
  • Page 770 Disassembly/Assembly and Adjustment Color J75/C75 Press 02/2013 16. INVERTER 4-82 Ver.1.1 Figure 5 j0pr41601 11. Remove the Inverter Chute Assembly. (Figure 6) (1) Disconnect the connector (x2). (2) Remove the screw (x6). (3) Remove the Inverter Chute Assembly. Figure 6 j0pi41605 Replacement To install, carry out the removal steps in reverse order.
  • Page 771 REP 18.1.1 Opening/Closing the IOT PWB Chassis Unit Parts List on PL 18.1 Removal WARNING When turning OFF the power switch, check that the "Data" lamp turns OFF. Press the <Job Status> button to check that there are no jobs in progress/waiting in the queue. Turn OFF the power switch and make sure that the screen display turns OFF.
  • Page 772 Disassembly/Assembly and Adjustment Color J75/C75 Press 02/2013 18. Electrical 4-84 Ver.1.1 REP 18.2.1 (SCC) MCU PWB and (SCC) CAUTION Never replace the lithium battery by itself. (ISC) NVM PWB NOTE: The lithium battery may produce heat, blow out, or Parts List on PL 18.2 catch fire if the terminal comes in contact with the other metal Removal and short-circuits.
  • Page 773 Table 1 Table 1 Chain-Link HFSI Counter Name Chain-Link HFSI Counter Name 954-816 CC Filter 954-864 Thick Paper Fusing Unit 1 954-817 Suction Filter 954-865 Thick Paper Fusing Unit 2 954-818 Fusing Unit Ozone Filter 954-866 Thick Paper Fusing Unit 3 954-819 Standard Fusing Unit 0 954-867...
  • Page 774 Disassembly/Assembly and Adjustment Color J75/C75 Press 02/2013 18. Electrical 4-86 Ver.1.1 (15) Enter the values that were recorded in Step (1). REP 18.2.2 (SCC) BP PWB Assembly Parts List on PL 18.2 Removal WARNING When turning OFF the power switch, check that the "Data" lamp turns OFF.
  • Page 775 Remove the Shield. (Figure 3) (1) Remove the screw (x3). (2) Remove the Shield. Figure 5 j0pr41814 Figure 7 j0pr41816 12. Disconnect the connector (x3). (Figure 6) Replacement (1) Disconnect the connector (x3). To install, carry out the removal steps in reverse order. Figure 3 j0pr41812 When replacing the BP PWB Assembly, remove the SEEP 10.
  • Page 776 Disassembly/Assembly and Adjustment Color J75/C75 Press 02/2013 18. Electrical 4-88 Ver.1.1 REP 18.3.1 MOB ADC Assembly Parts List on PL 18.3 Removal WARNING Make sure that all jobs have been completed. Check that the "Online" lamp is OFF and turn OFF the power. After turning OFF the power of the machine, turn OFF the breaker switch and unplug the power plug from the outlet.
  • Page 777 REP 18.4.1 (SCC) HVPS (PR12) REP 18.4.2 (SCC) PH Drive PWB Parts List on PL 18.4 Parts List on PL 18.4 Removal Removal WARNING WARNING When turning OFF the power switch, check that the "Data" When turning OFF the power switch, check that the "Data" lamp turns OFF.
  • Page 778 Disassembly/Assembly and Adjustment Color J75/C75 Press 02/2013 18. Electrical 4-90 Ver.1.1 (3) Remove the HVPS Assembly (PR12). Figure 2 j0pr41818 Figure 6 j0pr41822 Figure 4 j0pr41820 Disconnect the Faston Terminal and the connector (x4) of the Replacement HVPS Assembly (PR12). (Figure 3) Disconnect the connector (x19) of the PH Drive PWB.
  • Page 779 REP 18.5.1 (SCC) LVPS Assembly (N10) (4) Disconnect the connector. (5) Release the wire harness from the clamp. Parts List on PL 18.5 Removal WARNING When turning OFF the power switch, check that the "Data" lamp turns OFF. Press the <Job Status> button to check that there are no jobs in progress/waiting in the queue.
  • Page 780 Disassembly/Assembly and Adjustment Color J75/C75 Press 02/2013 18. Electrical 4-92 Ver.1.1 REP 18.5.2 (SCC) AC Power Supply Unit Parts List on PL 18.5 Removal WARNING When turning OFF the power switch, check that the "Data" lamp turns OFF. Press the <Job Status> button to check that there are no jobs in progress/waiting in the queue.
  • Page 781 REP 35.1.1 Control Unit REP 35.2.1 (SCC) ESS PWB Parts List on PL 35.1 Parts List on PL 35.2 Removal Removal WARNING WARNING When turning OFF the power switch, check that the "Data" When turning OFF the power switch, check that the "Data" lamp turns OFF.
  • Page 782 Disassembly/Assembly and Adjustment Color J75/C75 Press 02/2013 35. ESS 4-94 Ver.1.1 WARNING REP 35.2.2 (SCC) Artemis PWB Assembly Remove the 1P DUP PWB. (REP 35.2.3) Remove the Artemis PWB Assembly. (Figure 2) Never replace the lithium battery by itself. Parts List on PL 35.2 (1) Remove the spacer (x3).
  • Page 783 REP 35.2.3 (SCC) 1P DUP PWB Remove the HDD Assembly. (Figure 2) (1) Remove the Stud Screw (x2). (2) Remove the screw (x2) and the conductor (x2). Parts List on PL 35.2 NOTE: As removing the 1P DUP PWB for puposes other than (3) Remove the screw.
  • Page 784 Disassembly/Assembly and Adjustment Color J75/C75 Press 02/2013 35. ESS 4-96 Ver.1.1...
  • Page 785 REP 37.1.1 Detaching the I/F Module REP 37.1.2 Inner Cover Parts List on PL 37.1 Parts List on PL 37.1 Removal Removal WARNING WARNING When turning OFF the power switch, check that the "Data" When turning OFF the power switch, check that the "Data" lamp turns OFF.
  • Page 786 Disassembly/Assembly and Adjustment Color J75/C75 Press 02/2013 37. I/F Module (Color C75 Press) 4-98 Ver.1.1 REP 37.2.1 IFM Front Door Interlock Switch Parts List on PL 37.2 Removal WARNING When turning OFF the power switch, check that the "Data" lamp turns OFF. Press the <Job Status> button to check that there are no jobs in progress/waiting in the queue.
  • Page 787 REP 37.2.2 (SCC) IFM PWB REP 37.3.1 Decurler Motor Belt Parts List on PL 37.2 Parts List on PL 37.3 Removal Removal WARNING WARNING When turning OFF the power switch, check that the "Data" When turning OFF the power switch, check that the "Data" lamp turns OFF.
  • Page 788 Disassembly/Assembly and Adjustment Color J75/C75 Press 02/2013 37. I/F Module (Color C75 Press) 4-100 Ver.1.1 (4) Remove the Fan 5 Assembly. REP 37.3.2 Exit Motor Belt Parts List on PL 37.3 Removal WARNING When turning OFF the power switch, check that the "Data" lamp turns OFF.
  • Page 789 REP 37.4.1 Trans Roll Assembly Parts List on PL 37.4 Removal WARNING When turning OFF the power switch, check that the "Data" lamp turns OFF. Press the <Job Status> button to check that there are no jobs in progress/waiting in the queue. Turn OFF the power switch and make sure that the screen display turns OFF.
  • Page 790 Disassembly/Assembly and Adjustment Color J75/C75 Press 02/2013 37. I/F Module (Color C75 Press) 4-102 Ver.1.1 REP 37.4.2 Exit Roll Assembly Parts List on PL 37.4 Removal WARNING When turning OFF the power switch, check that the "Data" lamp turns OFF. Press the <Job Status> button to check that there are no jobs in progress/waiting in the queue.
  • Page 791 REP 37.4.3 Feed/Entrans Belt (2) Remove the Pulley. (3) Remove the Entrans Belt. Parts List on PL 37.4 Removal WARNING When turning OFF the power switch, check that the "Data" lamp turns OFF. Press the <Job Status> button to check that there are no jobs in progress/waiting in the queue.
  • Page 792 Disassembly/Assembly and Adjustment Color J75/C75 Press 02/2013 37. I/F Module (Color C75 Press) 4-104 Ver.1.1 REP 37.5.1 Decurler Belt Upper/Lower (3) Remove the screw (x3). (5) Remove the spacer. (4) Remove the Decurler Cam Motor Assembly. (6) Remove the collar. Parts List on PL 37.5 (7) Remove the Bearing.
  • Page 793 (1) Remove the collar (large). (2) Remove the collar (small). (3) Remove the Bearing. Figure 8 j0ib43729 Figure 10 j0ib43731 14. Remove the Decurler Belt Upper. (Figure 9) 16. Remove the Bearing at the rear lower side. (Figure 11) (1) Remove the Decurler Belt Roller. (1) Remove the spacer.
  • Page 794 Disassembly/Assembly and Adjustment Color J75/C75 Press 02/2013 37. I/F Module (Color C75 Press) 4-106 Ver.1.1 REP 37.5.2 Decurler Drive Belt Parts List on PL 37.5 Removal WARNING When turning OFF the power switch, check that the "Data" lamp turns OFF. Press the <Job Status> button to check that there are no jobs in progress/waiting in the queue.
  • Page 795 (2) Remove the Pulley. REP 37.6.1 Inlet Chute Upper/Lower (3) Remove the Decurler Drive Belt. Parts List on PL 37.6 Removal WARNING When turning OFF the power switch, check that the "Data" lamp turns OFF. Press the <Job Status> button to check that there are no jobs in progress/waiting in the queue.
  • Page 796 Disassembly/Assembly and Adjustment Color J75/C75 Press 02/2013 37. I/F Module (Color C75 Press) 4-108 Ver.1.1 REP 37.6.2 Cam Shaft Parts List on PL 37.6 Removal WARNING When turning OFF the power switch, check that the "Data" lamp turns OFF. Press the <Job Status> button to check that there are no jobs in progress/waiting in the queue.
  • Page 797 REP 37.7.1 Gate Assembly Parts List on PL 37.7 Removal WARNING When turning OFF the power switch, check that the "Data" lamp turns OFF. Press the <Job Status> button to check that there are no jobs in progress/waiting in the queue. Turn OFF the power switch and make sure that the screen display turns OFF.
  • Page 798 Disassembly/Assembly and Adjustment Color J75/C75 Press 02/2013 37. I/F Module (Color C75 Press) 4-110 Ver.1.1 REP 37.7.2 Decurler Gate Sensor REP 37.8.1 Guide Assembly Low-563/ MID-U/MID-Low Parts List on PL 37.7 Removal Parts List on PL 37.8 WARNING Removal When turning OFF the power switch, check that the "Data" WARNING lamp turns OFF.
  • Page 799 REP 37.8.2 Guide Assembly-Exit Up Parts List on PL 37.8 Removal WARNING When turning OFF the power switch, check that the "Data" lamp turns OFF. Press the <Job Status> button to check that there are no jobs in progress/waiting in the queue. Turn OFF the power switch and make sure that the screen display turns OFF.
  • Page 800 Disassembly/Assembly and Adjustment Color J75/C75 Press 02/2013 37. I/F Module (Color C75 Press) 4-112 Ver.1.1...
  • Page 801 Figure 1 j0ic438102 To install, carry out the removal steps in reverse order. Remove the Top Cover. (Figure 2) (1) Remove the screw. (2) Remove the Top Cover. 38. I/F Cooling Module (Color J75 Press) Ver.1.1 02/2013 4-113 Color J75/C75 Press...
  • Page 802 Disassembly/Assembly and Adjustment Color J75/C75 Press 02/2013 38. I/F Cooling Module (Color J75 Press) 4-114 Ver.1.1 REP 38.2.1 ICM Front Door Interlock Switch Parts List on PL 38.2 Removal WARNING When turning OFF the power switch, check that the "Data"...
  • Page 803 (2) Release the hook (x4) of the PWB Support and remove the ICM PWB. Figure 1 j0ib43708 Disconnect the ICM PWB connector. (Figure 2) (1) Disconnect the connector (x16). Figure 3 j0ic438108 38. I/F Cooling Module (Color J75 Press) Ver.1.1 02/2013 4-115 Color J75/C75 Press Disassembly/Assembly and Adjustment...
  • Page 804 Disassembly/Assembly and Adjustment Color J75/C75 Press 02/2013 38. I/F Cooling Module (Color J75 Press) 4-116 Ver.1.1 REP 38.3.1 Decurler Motor Belt REP 38.3.2 Exit Motor Belt Parts List on PL 38.3 Parts List on PL 38.3 Removal Removal WARNING WARNING When turning OFF the power switch, check that the "Data"...
  • Page 805 (1) Disconnect the connector. ner. (2) Remove the screw (x3). (2) Remove the Bearing. (3) Remove the Exit Motor Assembly. (4) Remove the Exit Motor Belt. 38. I/F Cooling Module (Color J75 Press) Ver.1.1 02/2013 4-117 Color J75/C75 Press Disassembly/Assembly and Adjustment...
  • Page 806 Disassembly/Assembly and Adjustment Color J75/C75 Press 02/2013 38. I/F Cooling Module (Color J75 Press) 4-118 Ver.1.1 REP 38.4.2 Trans Roll Assembly (Lower) Parts List on PL 38.4 Removal WARNING When turning OFF the power switch, check that the "Data" lamp turns OFF. Press the <Job Status> button to check that there are no jobs in progress/waiting in the queue.
  • Page 807 To install, carry out the removal steps in reverse order. 11. Loosen the tension of the Belt and remove the screw that secure the Trans Roll Assembly (Lower). (Figure 6) 38. I/F Cooling Module (Color J75 Press) Ver.1.1 02/2013 4-119...
  • Page 808 Disassembly/Assembly and Adjustment Color J75/C75 Press 02/2013 38. I/F Cooling Module (Color J75 Press) 4-120 Ver.1.1 REP 38.4.3 Exit Roll Assembly Parts List on PL 38.4 Removal WARNING When turning OFF the power switch, check that the "Data" lamp turns OFF. Press the <Job Status> button to check that there are no jobs in progress/waiting in the queue.
  • Page 809 (2) Remove the screw. Remove the Entrance Belt. (Figure 2) (3) Remove the Pulley. (1) Remove the screw. (2) Remove the Pulley. (3) Remove the Entrance Belt. 38. I/F Cooling Module (Color J75 Press) Ver.1.1 02/2013 4-121 Color J75/C75 Press Disassembly/Assembly and Adjustment...
  • Page 810 Disassembly/Assembly and Adjustment Color J75/C75 Press 02/2013 38. I/F Cooling Module (Color J75 Press) 4-122 Ver.1.1 REP 38.5.1 Decurler Belt Upper/Lower Parts List on PL 38.5 Removal WARNING When turning OFF the power switch, check that the "Data" lamp turns OFF. Press the <Job Status> button to check that there are no jobs in progress/waiting in the queue.
  • Page 811 12. Remove the Bearing at the rear upper side. (Figure 7) (4) Remove the Bearing. (1) Remove the collar (large). (2) Remove the collar (small). (3) Remove the Bearing. 38. I/F Cooling Module (Color J75 Press) Ver.1.1 02/2013 4-123 Color J75/C75 Press...
  • Page 812 Disassembly/Assembly and Adjustment Color J75/C75 Press 02/2013 38. I/F Cooling Module (Color J75 Press) 4-124 Ver.1.1 Figure 7 j0ic438142 Figure 9 j0ic438144 Figure 11 j0ic438146 13. Remove the Idle Roller. (Figure 8) 15. Remove the Decurler Belt Upper (x5). (Figure 10) 18.
  • Page 813 (2) Remove the spacer. HFSI] counter. ner. (3) Remove the collar. "Chain-Link: 959-800" (2) Remove the spacer. (4) Remove the Bearing. (3) Remove the Bearing. 38. I/F Cooling Module (Color J75 Press) Ver.1.1 02/2013 4-125 Color J75/C75 Press Disassembly/Assembly and Adjustment...
  • Page 814 Disassembly/Assembly and Adjustment Color J75/C75 Press 02/2013 38. I/F Cooling Module (Color J75 Press) 4-126 Ver.1.1 (2) Remove the Top Cover. REP 38.5.2 Decurler Drive Belt (4) Remove the Decurler Cam Motor Assembly. Parts List on PL 38.5 Removal WARNING When turning OFF the power switch, check that the "Data"...
  • Page 815 (1) Use a spanner to hold the spacer in place and remove the screw. (2) Remove the spacer. (3) Remove the Bearing. Figure 1 j0ic438155 Remove the Bearing at the front upper side. (Figure 2) 38. I/F Cooling Module (Color J75 Press) Ver.1.1 02/2013 4-127 Color J75/C75 Press Disassembly/Assembly and Adjustment...
  • Page 816 Disassembly/Assembly and Adjustment Color J75/C75 Press 02/2013 38. I/F Cooling Module (Color J75 Press) 4-128 Ver.1.1 (2) Remove the Bearing. Figure 7 j0ic438161 Figure 5 j0ic438159 Remove the Shaft and Inlet Chute Upper. (Figure 8) Remove the pin at the front upper side. (Figure 6) (1) Remove the screw.
  • Page 817 Remove the Bearing at the rear. (Figure 4) (1) Remove the screw. (2) Remove the joint. (3) Remove the Actuator. (4) Remove the KL-Clip. (5) Remove the Bearing. 38. I/F Cooling Module (Color J75 Press) Ver.1.1 02/2013 4-129 Color J75/C75 Press Disassembly/Assembly and Adjustment...
  • Page 818 Disassembly/Assembly and Adjustment Color J75/C75 Press 02/2013 38. I/F Cooling Module (Color J75 Press) 4-130 Ver.1.1 REP 38.7.1 Gate Assembly Parts List on PL 38.7 Removal WARNING When turning OFF the power switch, check that the "Data" lamp turns OFF. Press the <Job Status> button to check that there are no jobs in progress/waiting in the queue.
  • Page 819 12. Remove the Gate Assembly. (Figure 7) (1) Remove the KL-Clip. (1) Remove the guide. (2) Remove the Bearing. (2) Remove the Gate Assembly. (3) Remove the screw (x2). 38. I/F Cooling Module (Color J75 Press) Ver.1.1 02/2013 4-131 Color J75/C75 Press Disassembly/Assembly and Adjustment...
  • Page 820 Disassembly/Assembly and Adjustment Color J75/C75 Press 02/2013 38. I/F Cooling Module (Color J75 Press) 4-132 Ver.1.1 REP 38.7.2 Decurler Gate Sensor Parts List on PL 38.7 Removal WARNING When turning OFF the power switch, check that the "Data" lamp turns OFF. Press the <Job Status> button to check that there are no jobs in progress/waiting in the queue.
  • Page 821 Figure 1 j0ic438189 Remove the Guide Assembly-Exit Up. (Figure 2) (1) Remove the screw. (2) Remove the Guide Assembly-Exit Up. (3) Remove the Connector Housing from the hole. 38. I/F Cooling Module (Color J75 Press) Ver.1.1 02/2013 4-133 Color J75/C75 Press...
  • Page 822 Disassembly/Assembly and Adjustment Color J75/C75 Press 02/2013 38. I/F Cooling Module (Color J75 Press) 4-134 Ver.1.1 (3) Disconnect the connector. REP 38.8.3 Guide Assembly Low - (4) Insert the previously removed Connector Housing into the AMIATA hole of the Frame.
  • Page 823 (1) Loosen the clamp (x2). Figure 4 j0ic438183 (3) Remove the Bearing. (2) Remove the duct. Replacement To install, carry out the removal steps in reverse order. 38. I/F Cooling Module (Color J75 Press) Ver.1.1 02/2013 4-135 Color J75/C75 Press Disassembly/Assembly and Adjustment...
  • Page 824 Disassembly/Assembly and Adjustment Color J75/C75 Press 02/2013 38. I/F Cooling Module (Color J75 Press) 4-136 Ver.1.1 REP 38.8.5 Guide Upper - AMIATA Parts List on PL 38.8 Removal WARNING When turning OFF the power switch, check that the "Data" lamp turns OFF. Press the <Job Status> button to check that there are no jobs in progress/waiting in the queue.
  • Page 825 Remove the Top Cover. (Figure 2) (1) Remove the screw. Replacement (2) Remove the Top Cover. To install, carry out the removal steps in reverse order. 38. I/F Cooling Module (Color J75 Press) Ver.1.1 02/2013 4-137 Color J75/C75 Press Disassembly/Assembly and Adjustment...
  • Page 826 Disassembly/Assembly and Adjustment Color J75/C75 Press 02/2013 38. I/F Cooling Module (Color J75 Press) 4-138 Ver.1.1 Figure 2 j0ic438103 Figure 4 j0ic438196 Remove the screw (x4) that secure the ILS and Bracket. (Fig- Remove the ILS and Bracket. ure 3) Remove the ILS.
  • Page 827 Detach the HCS from the I/F Module. (REP 39.1.1) Figure 1 j0sa43901 the Dolly and the Stacker Tray, perform Step 3 and Step 4, [Color J75 Press] then go to Step 9. Open the Front Door. Detach the HCS from the I/F Cooling Module. (REP 39.1.1) If the Front Door was unable to open due to some kind of fail- Detach the HCS.
  • Page 828 Disassembly/Assembly and Adjustment Color J75/C75 Press 02/2013 39. HCS 4-140 Ver.1.1 REP 39.2.1 Top Cover Parts List on PL 39.2 Removal WARNING When turning OFF the power switch, check that the "Data" lamp turns OFF. Press the <Job Status> button to check that there are no jobs in progress/waiting in the queue.
  • Page 829 OFF, turn OFF the breaker and then unplug the power plug. [Color C75 Press] Detach the HCS from the I/F Module. (REP 39.1.1) Figure 4 j0sa43957 [Color J75 Press] Replacement Detach the HCS from the I/F Cooling Module. (REP 39.1.1) Figure 2 j0sa49944 Open the Upper Cover.
  • Page 830 [Color C75 Press] Detach the HCS from the I/F Module. (REP 39.1.1) Figure 2 j0sa43921 Figure 4 j0sa43924 [Color J75 Press] Release the clamp and remove the wire harness. (Figure 3) Replacement Detach the HCS from the I/F Cooling Module. (REP 39.1.1) (1) Release the clamp (x3) and remove the wire harness.
  • Page 831 Detach the HCS from the I/F Module. (REP 39.1.1) Figure 2 j0sa49957 Figure 4 j0sa43935 [Color J75 Press] Disconnect the connector (x3) at the bottom of the Harness Open the Upper Cover. Detach the HCS from the I/F Cooling Module. (REP 39.1.1) Bracket.
  • Page 832 [Color C75 Press] Detach the HCS from the I/F Module. (REP 39.1.1) Figure 7 j0sa49955 [Color J75 Press] 14. Remove Top Tray Roll 1. (Figure 8) Detach the HCS from the I/F Cooling Module. (REP 39.1.1) Figure 6 j0sa49954 (1) Remove the screw and remove the Top Tray Roll 1 in the Remove the Rear Cover.
  • Page 833 Disconnect the Bypass Clutch 1/2/3, Top Tray Clutch, Trans- (2) Remove the Harness Bracket. port Clutch, and Top Tray Motor connector (x6). (Figure 2) (1) Disconnect the connector (x2). (2) Disconnect the connector (white: x2). (3) Disconnect the connector (blue: x2). Figure 6 j0sa43943 Figure 4 j0sa43935 12.
  • Page 834 Disassembly/Assembly and Adjustment Color J75/C75 Press 02/2013 39. HCS 4-146 Ver.1.1 Figure 8 j0sa43945 Figure 10 j0sa43947 Figure 12 j0sa43949 14. Move the Clutch Bracket. (Figure 9) 16. Remove the Clutch Bracket. (Figure 11) Replacement (1) Remove the screw (x2). (1) Remove the screw (x2).
  • Page 835 [Color C75 Press] Detach the HCS from the I/F Module. (REP 39.1.1) Figure 14 j0sa43951 [Color J75 Press] Figure 2 j0sa43920 Detach the HCS from the I/F Cooling Module. (REP 39.1.1) Replacement Remove the Rear Cover. (REP 39.1.2) Remove the Top Cover.
  • Page 836 [Color C75 Press] Detach the HCS from the I/F Module. (REP 39.1.1) Figure 4 j0sa43935 [Color J75 Press] 10. Remove the Tension Pulley. (Figure 5) Detach the HCS from the I/F Cooling Module. (REP 39.1.1) (1) Remove the spring.
  • Page 837 Detach the HCS from the I/F Module. (REP 39.1.1) Figure 6 j0sa43937 Figure 8 j0sa43938 [Color J75 Press] 12. Remove the Bypass Clutch 2, the Bypass Clutch 1, and the Detach the HCS from the I/F Cooling Module. (REP 39.1.1) belt.
  • Page 838 [Color C75 Press] Detach the HCS from the I/F Module. (REP 39.1.1) Figure 2 j0sa43919 Figure 2 j0sa43921 [Color J75 Press] Remove the screw that secure the Harness Bracket. (Figure 3) Replacement Detach the HCS from the I/F Cooling Module. (REP 39.1.1) (1) Remove the screw (x5).
  • Page 839 Figure 4 j0sa43926 Figure 6 j0sa43928 Figure 8 j0sa43930 Remove the 2c Knob Belt from the Pulley. (Figure 5) 10. Remove the Bypass Transport Belt from the Pulley. (Figure 7) 12. Remove the Bypass Clutch 3. (Figure 9) (1) Remove the spring. (1) Remove the spring.
  • Page 840 [Color C75 Press] Detach the HCS from the I/F Module. (REP 39.1.1) Figure 10 j0sa43932 [Color J75 Press] Replacement Detach the HCS from the I/F Cooling Module. (REP 39.1.1) To install, carry out the removal steps in reverse order.
  • Page 841 (2) Remove the Harness Bracket. Figure 6 j0sa43943 Figure 8 j0sa43995 Figure 4 j0sa43935 12. Remove the Harness Bracket. (Figure 7) 14. Remove the Actuator Plate and the Bearing. (Figure 9) 10. Remove the Tension Pulley. (Figure 5) (1) Release the clamp (x6) and remove the wire harness. (1) Remove the screw.
  • Page 842 [Color C75 Press] Detach the HCS from the I/F Module. (REP 39.1.1) Figure 10 j0sa43997 Figure 2 j0sa43921 [Color J75 Press] Remove the Paddle Clutch Cover. (Figure 3) Replacement Detach the HCS from the I/F Cooling Module. (REP 39.1.1) (1) Remove the screw.
  • Page 843 REP 39.24.2 Paddle Parts List on PL 39.24 Removal WARNING When turning OFF the power switch, check that the "Data" lamp turns OFF. Press the <Job Status> button to check that there are no jobs in progress/waiting in the queue. Turn OFF the power switch and make sure that the screen display turns OFF.
  • Page 844 Disassembly/Assembly and Adjustment Color J75/C75 Press 02/2013 39. HCS 4-156 Ver.1.1 Figure 2 j0sa43982 Figure 4 j0sa43984 Figure 6 j0sa43986 Remove the screw that secure the Motor Bracket. (Figure 3) Remove the screw that secure the Bearing Plate. (Figure 5) Replacement (1) Release the clamp and remove the wire harness.
  • Page 845 Detach the HCS from the I/F Module. (REP 39.1.1) Figure 2 j0sa43982 Figure 4 j0sa43984 [Color J75 Press] Remove the screw that secure the Motor Bracket. (Figure 3) Remove the Stacker Exit Roll Housing. (Figure 5) Detach the HCS from the I/F Cooling Module. (REP 39.1.1) (1) Release the clamp and remove the wire harness.
  • Page 846 Detach the HCS from the I/F Module. (REP 39.1.1) Figure 6 j0sa49948 Figure 8 j0sa43991 [Color J75 Press] When installing the Stacker Exit Roll Housing, insert the actua- When installing the Motor Bracket, make sure that the gear Detach the HCS from the I/F Cooling Module. (REP 39.1.1) tor of the Stacker Exit Roll Housing into Sensor Gap.
  • Page 847 (1) Remove the screw (x4). (1) Remove the screw (x2). (2) Remove the Left Rear Duct. (2) Remove the Harness Cover. (3) Release the clamp and remove the wire harness. (4) Remove the screw of the Front Door Stopper. Figure 2 j0sa49950 Remove the Stacker Rear Cover.
  • Page 848 Disassembly/Assembly and Adjustment Color J75/C75 Press 02/2013 39. HCS 4-160 Ver.1.1 (3) Pull the Docking Lever. (4) Remove the Stacker Left Front Cover. Figure 10 j0sa49912 Figure 12 j0sa49914 17. Disconnect the connector at the rear of the Edge Sensor 19.
  • Page 849 [Color C75 Press] Detach the HCS from the I/F Module. (REP 39.1.1) Figure 14 j0sa49916 [Color J75 Press] Replacement Detach the HCS from the I/F Cooling Module. (REP 39.1.1) Figure 2 j0sa49945 To install, carry out the removal steps in reverse order.
  • Page 850 Disassembly/Assembly and Adjustment Color J75/C75 Press 02/2013 39. HCS 4-162 Ver.1.1 13. Turn the removed Tamper Unit upside down. (Figure 8) Figure 4 j0sa49946 Figure 6 j0sa43962 Figure 8 j0sa43964 10. Remove the Pin Bracket at the front of the Tamper Unit. (Fig- 12.
  • Page 851 OFF, turn OFF the breaker and then unplug the power plug. [Color C75 Press] Detach the HCS from the I/F Module. (REP 39.1.1) [Color J75 Press] Detach the HCS from the I/F Cooling Module. (REP 39.1.1) Remove the Rear Cover. (REP 39.1.2) Figure 2 j0sa43973 Remove the Upper Cover.
  • Page 852 OFF, turn OFF the breaker and then unplug the power plug. [Color C75 Press] Detach the HCS from the I/F Module. (REP 39.1.1) [Color J75 Press] Figure 6 j0sa49947 Figure 8 j0sa43978 Detach the HCS from the I/F Cooling Module. (REP 39.1.1) 14.
  • Page 853 OFF, turn OFF the breaker and then unplug the power plug. [Color C75 Press] Detach the HCS from the I/F Module. (REP 39.1.1) [Color J75 Press] Detach the HCS from the I/F Cooling Module. (REP 39.1.1) Remove the Rear Cover. (REP 39.1.2) Figure 2 j0sa43968 Figure 2 j0sa43966 Remove the Upper Cover.
  • Page 854 OFF, turn OFF the breaker and then unplug the power plug. [Color C75 Press] Detach the HCS from the I/F Module. (REP 39.1.1) [Color J75 Press] Figure 4 j0sa43970 Detach the HCS from the I/F Cooling Module. (REP 39.1.1) 11. Turn the Tamper Unit upside down.
  • Page 855 [Color C75 Press] Detach the HCS from the I/F Module. (REP 39.1.1) Figure 2 j0sa43912 Figure 2 j0sa43914 [Color J75 Press] Replacement Replacement Detach the HCS from the I/F Cooling Module. (REP 39.1.1) To install, carry out the removal steps in reverse order.
  • Page 856 Detach the HCS from the I/F Module. (REP 39.1.1) Detach the HCS from the I/F Module. (REP 39.1.1) Remove the Rear Cover. (REP 39.1.2) Figure 2 j0sa43917 [Color J75 Press] Remove the Upper Cover. (REP 39.4.1) Replacement Detach the HCS from the I/F Cooling Module. (REP 39.1.1) Remove the Tamper Unit.
  • Page 857 (1) Remove the screw (x4). (2) Remove the screw (M4: x7). (2) Move the Stack No Paper Sensor. (3) Remove the Front Rail Support. Figure 2 j0sa49952 10. Remove the Stack No Paper Sensor. (Figure 3) (1) Disconnect the connector (J329L). (2) Disconnect the connector (J329P).
  • Page 858 Disassembly/Assembly and Adjustment Color J75/C75 Press 02/2013 39. HCS 4-170 Ver.1.1 16. Remove the Pulley Bracket. (Figure 9) Replacement (1) Remove the screw (M4: x8). To install, carry out the removal steps in reverse order. (2) Remove the Pulley Bracket (x2). When installing the Left Tray Arm, perform the Left/Right Tray Arm Installation Position.
  • Page 859 Detach the HCS from the I/F Module. (REP 39.1.1) Figure 2 j0sa49926 Figure 4 j0sa49928 [Color J75 Press] Disconnect the Front Door Lock Bracket connector. (Figure 3) Remove the Stacker Right Center Cover. (Figure 5) Detach the HCS from the I/F Cooling Module. (REP 39.1.1) (1) Disconnect the connector (x2).
  • Page 860 Disassembly/Assembly and Adjustment Color J75/C75 Press 02/2013 39. HCS 4-172 Ver.1.1 (2) Remove the Stacker Right Rear Cover. 12. Remove the Front Rail Support. (Figure 8) (1) Remove the screw (M3: x7). (2) Remove the screw (M4: x7). (3) Remove the Front Rail Support. Figure 9 j0sa49933 Figure 6 j0sa49929 14.
  • Page 861 [Color C75 Press] Detach the HCS from the I/F Module. (REP 39.1.1) 18. Remove the Right Stacker Belt. (Figure 14) [Color J75 Press] (1) Remove the clip (x8). Detach the HCS from the I/F Cooling Module. (REP 39.1.1) Figure 11 j0sa49935 (2) Remove the gear and the key.
  • Page 862 Disassembly/Assembly and Adjustment Color J75/C75 Press 02/2013 39. HCS 4-174 Ver.1.1 Remove the screw that secure the HCS Control Panel. (Figure Replacement To install, carry out the removal steps in reverse order. (1) Remove the Tapping Screw (x2). (2) Remove the Bracket. (3) Remove the screw (x3).
  • Page 863 REP 54.1.1 DADF Parts List on PL 54.1 Removal WARNING When turning OFF the power switch, check that the "Data" lamp turns OFF. Press the <Job Status> button to check that there are no jobs in progress/waiting in the queue. Turn OFF the power switch and make sure that the screen display turns OFF.
  • Page 864 Disassembly/Assembly and Adjustment Color J75/C75 Press 02/2013 54. DADF-250 (Color) 4-176 Ver.1.1 REP 54.1.2 Service Position REP 54.2.1 CIS Parts List on PL 54.1 Parts List on PL 54.2 Removal Removal WARNING WARNING When turning OFF the power switch, check that the "Data" When turning OFF the power switch, check that the "Data"...
  • Page 865 NOTE: Make sure that the CIS PWB does not get damaged by the Out Sensor Bracket. Figure 1 j0dd45407 Figure 3 j0dd45408 Slide the Harness Guide. (Figure 2) Remove the CIS. (Figure 4) Figure 5 j0dd45439 (1) Disconnect the connector (x3). (1) Disconnect the connector.
  • Page 866 Disassembly/Assembly and Adjustment Color J75/C75 Press 02/2013 54. DADF-250 (Color) 4-178 Ver.1.1 (1) Remove the screw (Round: x2). REP 54.2.2 (SCC) DCDC PWB REP 54.3.1 Left/Right Counter Balance (2) Free the Shield Bracket. Parts List on PL 54.2 Parts List on PL 54.3 Removal Clean WARNING...
  • Page 867 (3) Remove the spring. (2) Disconnect the connector (x9). (4) Remove the screw (x2). (5) Remove the DADF Regi Motor. Figure 8 j0fu45433 Figure 6 j0dd45453 12. Remove the Bracket. (Figure 9) 10. Disconnect the ground wire that is connected to the DADF Figure 4 j0dd45452 NOTE: Before removing the Bracket, check and note down the PWB.
  • Page 868 Disassembly/Assembly and Adjustment Color J75/C75 Press 02/2013 54. DADF-250 (Color) 4-180 Ver.1.1 (3) Remove the DADF PWB. REP 54.3.2 (SCC) DADF PWB Parts List on PL 54.3 Removal WARNING When turning OFF the power switch, check that the "Data" lamp turns OFF. Press the <Job Status> button to check that there are no jobs in progress/waiting in the queue.
  • Page 869 REP 54.6.1 (SCC) DADF Feed Clutch REP 54.6.2 Feed Motor Belt REP 54.7.1 Takeaway Roll Parts List on PL 54.6 Parts List on PL 54.6 Parts List on PL 54.7 Removal Removal Removal WARNING WARNING WARNING When turning OFF the power switch, check that the "Data" When turning OFF the power switch, check that the "Data"...
  • Page 870 Disassembly/Assembly and Adjustment Color J75/C75 Press 02/2013 54. DADF-250 (Color) 4-182 Ver.1.1 Figure 2 j0fu40424 Figure 4 j0fu40426 Figure 6 j0dd45414 Loosen the screw that secure the Pre Regi Motor, relax the Pre Remove the Bearing at the front. (Figure 5) Replacement Regi Motor tension and remove the Belt.
  • Page 871 REP 54.7.2 Rail REP 54.7.3 Pre Regi Motor Belt REP 54.7.4 Baffle Solenoid Assembly Parts List on PL 54.7 Parts List on PL 54.7 Parts List on PL 54.7 Removal Removal Removal WARNING WARNING WARNING When turning OFF the power switch, check that the "Data" When turning OFF the power switch, check that the "Data"...
  • Page 872 Disassembly/Assembly and Adjustment Color J75/C75 Press 02/2013 54. DADF-250 (Color) 4-184 Ver.1.1 REP 54.8.1 Regi Motor Belt REP 54.8.2 DADF Lead Regi Sensor (2) Open the DADF Left Upper Cover in the direction of the arrow. Parts List on PL 54.8 Parts List on PL 54.8 Removal Removal...
  • Page 873 (2) Remove the Regi In Chute. REP 54.8.3 Regi Roll Parts List on PL 54.8 Removal WARNING When turning OFF the power switch, check that the "Data" lamp turns OFF. Press the <Job Status> button to check that there are no jobs in progress/waiting in the queue. Turn OFF the power switch and make sure that the screen display turns OFF.
  • Page 874 Disassembly/Assembly and Adjustment Color J75/C75 Press 02/2013 54. DADF-250 (Color) 4-186 Ver.1.1 (3) Remove the DADF Left Lower Cover. Figure 4 j0fu40431 Figure 6 j0pi45336 Figure 2 j0fu40429 Remove the Upper Left Cover. (Figure 5) Remove the Sensor Assembly. (Figure 7) Remove the Regi Out Chute.
  • Page 875 Figure 8 j0fu40434 Figure 10 j0fu40436 Figure 12 j0fu40438 11. Remove the Lead Regi Sensor Bracket. (Figure 9) 13. Remove the Bearing at the front. (Figure 11) Replacement (1) Remove the screw. (1) Remove the E-Ring. To install, carry out the removal steps in reverse order taking (2) Remove the Lead Regi Sensor Bracket.
  • Page 876 Disassembly/Assembly and Adjustment Color J75/C75 Press 02/2013 54. DADF-250 (Color) 4-188 Ver.1.1 REP 54.9.1 Platen Motor Belt REP 54.9.2 Out Roll (4) Remove the DADF Feed Motor. Parts List on PL 54.9 Parts List on PL 54.9 Removal Removal WARNING WARNING When turning OFF the power switch, check that the "Data"...
  • Page 877 (1) Disconnect the connector. (2) Remove the clamp (x2) of the wire harness. (3) Remove the clamp. Figure 4 j0dd45421 Remove the Exit 1 Roll. (Figure 5) (1) Remove the E-Ring. Figure 7 j0dd45430 (2) Remove the Pulley. (3) Remove the E-Ring. 11.
  • Page 878 Disassembly/Assembly and Adjustment Color J75/C75 Press 02/2013 54. DADF-250 (Color) 4-190 Ver.1.1 17. Remove the Belt from the Pulley. (Figure 13) (1) Loosen the screw of the Tension Bracket. (2) Slide the Tension Bracket in the direction of the arrow. (3) Remove the Belt from the Pulley.
  • Page 879 (3) Remove the Shoulder Screw. Figure 17 j0fu40470 Figure 19 j0fu40472 Figure 15 j0fu40468 22. Remove the Platen Front Link from the shaft. (Figure 18) 24. Remove the Out Roll. (Figure 20) 20. Remove the Pulley of the Regi Roll. (Figure 16) (1) Remove the spring.
  • Page 880 Disassembly/Assembly and Adjustment Color J75/C75 Press 02/2013 54. DADF-250 (Color) 4-192 Ver.1.1 REP 54.10.1 Exit 1 Roll Parts List on PL 54.10 Removal WARNING When turning OFF the power switch, check that the "Data" lamp turns OFF. Press the <Job Status> button to check that there are no jobs in progress/waiting in the queue.
  • Page 881 REP 54.10.2 Exit Motor Belt REP 54.18.1 Feeder Roll Parts List on PL 54.10 Parts List on PL 54.18 Removal Removal WARNING WARNING When turning OFF the power switch, check that the "Data" When turning OFF the power switch, check that the "Data" lamp turns OFF.
  • Page 882 Disassembly/Assembly and Adjustment Color J75/C75 Press 02/2013 54. DADF-250 (Color) 4-194 Ver.1.1 Figure 2 j0pi45353 Figure 4 j0fu40494 Figure 6 j0fu40496 Remove the Chute Guide. (Figure 3) Remove the KL-Clip at the front and move the Bearing in the Remove the KL-Clip of the Feed Roll. (Figure 7) direction of the arrow.
  • Page 883 REP 54.18.2 Nudger Roll Parts List on PL 54.18 Removal WARNING When turning OFF the power switch, check that the "Data" lamp turns OFF. Press the <Job Status> button to check that there are no jobs in progress/waiting in the queue. Turn OFF the power switch and make sure that the screen display turns OFF.
  • Page 884 Disassembly/Assembly and Adjustment Color J75/C75 Press 02/2013 54. DADF-250 (Color) 4-196 Ver.1.1 Figure 2 j0pi45353 Figure 4 j0fu40494 Figure 6 j0fu40496 Remove the Chute Guide. (Figure 3) Remove the KL-Clip at the front and move the Bearing in the Remove the KL-Clip of the Nudger Roll. (Figure 7) direction of the arrow.
  • Page 885 REP 54.20.1 Tension Spring Parts List on PL 54.20 Removal WARNING When turning OFF the power switch, check that the "Data" lamp turns OFF. Press the <Job Status> button to check that there are no jobs in progress/waiting in the queue. Turn OFF the power switch and make sure that the screen display turns OFF.
  • Page 886 Disassembly/Assembly and Adjustment Color J75/C75 Press 02/2013 54. DADF-250 (Color) 4-198 Ver.1.1 REP 54.21.1 Retard Roll Parts List on PL 54.21 Removal WARNING When turning OFF the power switch, check that the "Data" lamp turns OFF. Press the <Job Status> button to check that there are no jobs in progress/waiting in the queue.
  • Page 887 REP 54.22.1 DADF Out Sensor Parts List on PL 54.22 Removal WARNING When turning OFF the power switch, check that the "Data" lamp turns OFF. Press the <Job Status> button to check that there are no jobs in progress/waiting in the queue. Turn OFF the power switch and make sure that the screen display turns OFF.
  • Page 888 Disassembly/Assembly and Adjustment Color J75/C75 Press 02/2013 54. DADF-250 (Color) 4-200 Ver.1.1 REP 54.23.1 DADF Exit Sensor Parts List on PL 54.23 Removal WARNING When turning OFF the power switch, check that the "Data" lamp turns OFF. Press the <Job Status> button to check that there are no jobs in progress/waiting in the queue.
  • Page 889 REP 54.25.1 DADF Regi Sensor REP 54.25.2 Tension Spring Parts List on PL 54.25 Parts List on PL 54.25 Removal Removal WARNING WARNING When turning OFF the power switch, check that the "Data" When turning OFF the power switch, check that the "Data" lamp turns OFF.
  • Page 890 Disassembly/Assembly and Adjustment Color J75/C75 Press 02/2013 54. DADF-250 (Color) 4-202 Ver.1.1...
  • Page 891 REP 99.1.1 (SCC) Safety Critical Components Removal WARNING Any part marked with SCC is a Safety Critical Component. As to replacement of any SCC, the complete component unit must be replaced. It must never be disassembled or no individual internal parts of it must be replaced. Further, when a spare part is provided with the instructions, the CEs are required to follow them.
  • Page 892 Disassembly/Assembly and Adjustment Color J75/C75 Press 02/2013 99. (SCC) Safety Critical Components 4-204 Ver.1.1...
  • Page 893 ADJ 1.1.1 Full/Half Rate Carriage Position (A) Jig hole of the Rail (3) Align the Jig hole. (B) Jig hole of the Half Rate Carriage Adjustment Parts List on PL 1.1 Purpose Adjust the position of the Full Rate/Half Rate Carriage. Adjustment WARNING Make sure that all jobs have been completed.
  • Page 894 Disassembly/Assembly and Adjustment Color J75/C75 Press 02/2013 1. IIT/UI 4-206 Ver.1.1 ADJ 1.1.2 IIT Lead Edge Registration Adjustment Enter DC131[715-050]. Purpose Change the value. To adjust the IIT scan timing in the Slow Scan direction and to cor- rect the copy position. •...
  • Page 895 ADJ 1.1.3 IIT Side Registration ADJ 1.1.4 IIT Vertical/Horizontal Reduce/ Adjustment Enlarge Enter DC131[715-053]. Purpose Change the value. To adjust the IIT scan timing in the Fast Scan direction and to cor- Purpose • Change amount for 1 step: 0.0846 mm rect the copy position.
  • Page 896 Disassembly/Assembly and Adjustment Color J75/C75 Press 02/2013 1. IIT/UI 4-208 Ver.1.1 • For CVT: DC131[715-703] ADJ 1.1.5 DC945 IIT Calibration • Change amount for 1 step: 0.1% Purpose • Increment of the value: Enlargement direction There are a total of 6 adjustments for the IIT calibration - 3 for Side 1 •...
  • Page 897 NOTE: Before performing [White Reference Adjustment] and [CCD NOTE: Initializing the NVM will cause the value of DC131 [715- Open the Platen and press <Start> with nothing placed on the Platen Glass. Calibration], check that ADJ 1.1.2/ADJ 1.1.3 IIT Lead/Side Edge 106] to revert to "3: C2 Paper"...
  • Page 898 Disassembly/Assembly and Adjustment Color J75/C75 Press 02/2013 1. IIT/UI 4-210 Ver.1.1 Select [Side 2 Shading Correction]. NOTE: As it is difficult to control the rotation amount, it is rec- ommended to draw a line on a strip of paper and tape it to the Press <Start>.
  • Page 899 NOTE: Initializing the NVM will cause the value of DC131 [716-131] Be sure to turn the power OFF and ON after CCD Calibration - Table 1 NVM List (related to White Reference Adjustment) Side 2 has completed. to revert to "3: C2 Paper" or the parameter value in "0: Use NVM Setting Individual Paper Coefficient".
  • Page 900 Disassembly/Assembly and Adjustment Color J75/C75 Press 02/2013 1. IIT/UI 4-212 Ver.1.1 Table 1 NVM List (related to White Reference Adjustment) Table 1 NVM List (related to White Reference Adjustment) ADJ 1.1.6 2 Sided Color Scanning Setting Setting Calibration Range Default Range Default Purpose...
  • Page 901 • The message [Printing the chart for 2 Sided Color Scan- ning Calibration...] appears and the calibration document (2 Sided Color Scanning Calibration Chart) is printed out. NOTE: The calibration document (2 Sided Color Scanning Cal- ibration Chart) is not used as it is a black & white chart. Place the Color Test Chart (499T 00324: For CIS Setup) on the DADF with its printed side facing up and the Magenta patch at the left side.
  • Page 902 Disassembly/Assembly and Adjustment Color J75/C75 Press 02/2013 1. IIT/UI 4-214 Ver.1.1...
  • Page 903 ADJ 7.5.1 Fusing Unit Paper Width NOTE: The Fusing Unit for envelopes does not have the paper After turning ON the power, refer to Table 1 and change the NVM of the corresponding paper width setting. (Only when the width settings switch. Settings (for APO/GCO) default value must be changed) Purpose...
  • Page 904 Disassembly/Assembly and Adjustment Color J75/C75 Press 02/2013 7. Fusing Unit, Decurler 4-216 Ver.1.1...
  • Page 905 ADJ 18.1.1 DC126 System Registration Adjustment (Registration) Purpose Aligns the IOT Registration. • IOT Registration Adjustment performs the Registration adjust- ment from the output result of the Built-in Adjustment Test Pat- tern. Function Print the Adjustment Test Pattern (containing the record of mea- surement (length) location of the various alignment component) that is stored in the Controller and then follow the instructions on the UI screen to input the result of measurements from the measurement...
  • Page 906 Disassembly/Assembly and Adjustment Color J75/C75 Press 02/2013 18. Electrical 4-218 Ver.1.1 NOTE: Rotate each cam in CW or CCW direction as shown in the following figure. Place the 2nd BTR on a level surface with its front side facing towards you and adjust the cam at the front. Next, turn the 2nd BTR 180 Degrees and adjust the cam at the rear.
  • Page 907 Remove 3 sheets of paper (A3) from the Tray. Measure the paper width in the IB-OB direction at the Lead Edge and Tail Edge of the paper. Load the pre-measured paper into the Tray and print Test Pat- tern 8. Measure the paper width in the IB-OB direction at the Lead Edge and Tail Edge of the paper.
  • Page 908 Disassembly/Assembly and Adjustment Color J75/C75 Press 02/2013 18. Electrical 4-220 Ver.1.1 Figure 16 j0pr41895 Figure 17 j0pr41864 Figure 14 j0pr41863 The automatic adjustment is performed and [Adjustment has Measure La and Lb on Side 1 of the measurement chart. (Fig- Next, measure Sa and Sb on Side 2 of the measurement chart been completed.] will be displayed.
  • Page 909 Figure 19 j0pr41865 Figure 21 j0pr41896 Figure 23 j0pr41870 The automatic adjustment is performed and [Adjustment has The automatic adjustment is performed and [Adjustment has Select [Side 1], input the measured value, and select [Adjust]. been completed.] will be displayed. been completed.] will be displayed.
  • Page 910 Disassembly/Assembly and Adjustment Color J75/C75 Press 02/2013 18. Electrical 4-222 Ver.1.1 Figure 27 j0pr41873 Figure 29 j0pr41874 Figure 25 j0pr41872 Measure Lss on Side 1 of the measurement chart. (Figure 28) The automatic adjustment is performed and [Adjustment has Select [Side 2], input the measured value, and select [Adjust]. been completed.] will be displayed.
  • Page 911 Figure 31 j0pr41898 Figure 35 j0pr41881 Figure 33 j0pr41880 The automatic adjustment is performed and [Adjustment has Measure B on Side 2 of the measurement chart. (Figure 36) Select [Side 1], input the measured value, and select [Adjust]. been completed.] will be displayed. (Figure 34) <Lead Registration Adjustment>...
  • Page 912 Disassembly/Assembly and Adjustment Color J75/C75 Press 02/2013 18. Electrical 4-224 Ver.1.1 Figure 37 j0pr41899 Figure 39 j0pr41883 Figure 41 j0pr41884 The automatic adjustment is performed and [Adjustment has Measure A on Side 1 of the measurement chart. (Figure 40) The automatic adjustment is performed and [Adjustment has been completed.] will be displayed.
  • Page 913 ADJ 18.1.2 DC127 Register Paper ADJ 18.1.3 DC671 Registration Measuring Feeding Positions (Registration) Cycle (Registration) Purpose Purpose To measure the IB Edge of the paper as it enters the CIS Sensor To measure the color registration for 4 colors and display the status and obtain the position adjustment amount.
  • Page 914 Disassembly/Assembly and Adjustment Color J75/C75 Press 02/2013 18. Electrical 4-226 Ver.1.1 (4) On the [Tools] screen, select [System Settings] -> [Com- ADJ 18.1.4 DC673 Registration Control ADJ 18.1.5 DC675 Registration Control mon Service Settings] -> [Maintenance / Diagnostics]. Sensor Check Cycle (Registration) Setup Cycle (Registration) (5) Select [Registration].
  • Page 915 ADJ 18.1.6 DC740 Tray 5 Guide ADJ 18.1.7 MAX Setup • However, using another paper without making any adjustment could cause the density to be very differ- Adjustment (Registration) Purpose ent before performing the above. If it is not the cus- Function To maintain an image quality that consistently brings about cus- tomer's preferred density, perform the above...
  • Page 916 Disassembly/Assembly and Adjustment Color J75/C75 Press 02/2013 18. Electrical 4-228 Ver.1.1 (As Color Balance for easy copy and Color Balance for print NOTE: Negative Delta ADC Target darkens while positive ones ADJ 18.1.8 DC919 Color Balance also exist aside from that for the IOT, use them also) lightens.
  • Page 917 Change the values of high density/medium density/low density ADJ 18.1.9 DC924 TRC Adjustment (MAX Change the values of high density/medium density/low density for Y/M/C/K respectively within the range of -4 to 4 on the for Y/M/C/K respectively within the range of -128 to +127 on Setup) DC919 screen and press <Start>.
  • Page 918 Disassembly/Assembly and Adjustment Color J75/C75 Press 02/2013 18. Electrical 4-230 Ver.1.1 ADJ 18.1.10 DC931 In/Out Manual Setup • The Form Adjustment (0 to 10), Form Adjustment Level (1 to 6) Adjustment and Position Adjustment (5 areas: B, C, D, E, F) found in the (MAX Setup) <Primary, Secondary/Process Color Rough Adjustment Procedure>...
  • Page 919 In the test pattern that is output, check the In-Out density of each of Y, M, C and K. Choose and determine the In-Out den- sity distribution from the following 10 patterns. [Chart of patterns that are dark or light in the center [Patterns: 1, 4, 5, 6]] (Figure 2) Figure 3 j0ms40914 Figure 4 j0ms40915...
  • Page 920 Disassembly/Assembly and Adjustment Color J75/C75 Press 02/2013 18. Electrical 4-232 Ver.1.1 Figure 6 j0tz40352 [For checking the levels of Patterns 2 & 7 (dark Out-Board)] Figure 8 j0ms40919 Figure 10 j0ms40921 (Figure 7) Input the Color Adjustment, Form Adjustment Pattern, and Form Adjustment Pattern Level after checking Steps 5 and 6.
  • Page 921 After selection, refer to the following figure and determine the ADJ 18.1.11 DC938 Procon On / Off Print Screen display and NVM table for data storage (each NVM is area that needs to be fine-tuned. (Figure 11) recorded using an item name and a Chain-Link No.) (MAX Setup) There are 2 modes in Procon On / Off Print, namely Table 1...
  • Page 922 Disassembly/Assembly and Adjustment Color J75/C75 Press 02/2013 18. Electrical 4-234 Ver.1.1 Table 1 Table 1 Table 1 Screen Screen Screen Display Display Display Name Name Name ADC Target RADC Cor- RADC Cor- RADC Cor- Measured RADC [L2] RADC [L2] RADC [L2] RADC [L2] ADC Sen- ADC Sen-...
  • Page 923 Table 1 Table 1 (3) Check the reproduced medium/high density as follows. Screen Screen Table 2 Display Display Name Name Check Check Data Method When out of range Vdeve (Pro- Vdeve_Stan Vdeve_Sta Vdeve_Sta Vdeve_Sta Tempera- Tempera- con "Off" dard_PS [Y] ndard_PS ndard_PS ndard_PS...
  • Page 924 Disassembly/Assembly and Adjustment Color J75/C75 Press 02/2013 18. Electrical 4-236 Ver.1.1 (4) Check the reproduced highlight density as follows. (5) Check the following data in order and carry out the proce- Table 2 dure only when necessary. Check Table 3 Check Data Method When out of range...
  • Page 925 Table 4 • Selecting [Start] on the screen performs Minisetup in 4C mode Table 5 (paper type according to tray settings: Other than 308 mm, Check For isolating the problem Cycle out once after Minisetup). 1 sheet of the built-in PG Step Check Data Method When out of range...
  • Page 926 Disassembly/Assembly and Adjustment Color J75/C75 Press 02/2013 18. Electrical 4-238 Ver.1.1 Check that the [Correction Coefficient] and [Correction Offset] ADJ 18.1.12 DC950 ATC Sensor Setup ADJ 18.1.13 DC956 Belt Edge Learn (Sub have changed. (MAX Setup) System) Purpose Purpose To acquire the sensitivity correction values [Correction Coefficient] Input the form of the Belt end into the memory of the machine to and [Correction Offset] for adjusting the ATC sensor output from the print in alignment with the form of the Belt.
  • Page 927 ADJ 18.1.14 DC991 Adjust Toner Density Operation Overview ADJ 18.1.15 UI Touch Panel Origin Point (MAX Setup) Mode for performing Tone Up and Tone Down. Correction Purpose Purpose Table 1 • To automatically or manually adjust the toner density in the To align the position of the buttons on the display and the Touch Item Operation Overview...
  • Page 928 Disassembly/Assembly and Adjustment Color J75/C75 Press 02/2013 18. Electrical 4-240 Ver.1.1 NOTE: When the power is turned ON immediately after turning it OFF, the screen in Figure 3 is displayed. Therefore, turn the power OFF after adjustment and wait for 1 minute before turn- ing it ON again.
  • Page 929 ADJ 18.1.16 Firmware Version Upgrade Procedure After completion, the results screen appears. 11. Select the [Close] button on the results screen. (Firmware Select a compressed file (download data) that is compatible Purpose upgrade complete.) with the printer specifications from the URL of the TSC, and This procedure is performed to update the machine firmware (ESS, download it into the desired folder on the PC.
  • Page 930 Disassembly/Assembly and Adjustment Color J75/C75 Press 02/2013 18. Electrical 4-242 Ver.1.1 Select the Machine Model from the pull down menu of the ADJ 18.1.17 Things to Take Note when Machine Model column on the selection screen for machine Replacing Important Information Stored models and files.
  • Page 931 Table 1 Component Name Stored Information Pre-replacement operation Post-replacement operation Remaining data (the data left behind) • Procedures before servicing • Handling of replaced HDD • Digital data saved in Folders (*) To restore the settings later, print the reports and [Japan] Before you bring back the HDD, always notify •...
  • Page 932 Disassembly/Assembly and Adjustment Color J75/C75 Press 02/2013 18. Electrical 4-244 Ver.1.1 Table 1 Component Name Stored Information Pre-replacement operation Post-replacement operation NVRAM on the Controller User-settable parameters (IP Address, etc.) • Procedures before servicing • Handling of replaced PWB Board •...
  • Page 933 ADJ 18.2.1 Firmware Version Upgrade The Difference of Performing Upgrade in KO and The download into the built-in HDD will start. Wait until the progress bar has reached 100%. CE Modes (Firmware Update Service System) The upgrade operation using the Firmware Update Service is per- Purpose formed differently when the upgrade is performed via the KO (Sys- The Firmware Update Service is an enhancement to the existing...
  • Page 934 Disassembly/Assembly and Adjustment Color J75/C75 Press 02/2013 18. Electrical 4-246 Ver.1.1 Main Error Codes Procedure in CE Mode Table 1 Enter the CE Mode. Select [Tools]. Number Cause Corrective Procedure Select the [System Settings] tab > [Common Service Settings] > [Maintenance]. 016-529 There was no response Wait for a while, then within the specified time...
  • Page 935 Table 2 ADJ 18.2.2 Backup/Restore (Recovery)/ NOTE: As the procedure differs by case as follows, make sure you are performing the required procedure. Reproduce Settings Chain-Link Settings Software Upgrade (CE) Flag 920-054 0: Disabled (not dis- Purpose Table 2 played)*1 Backup/Restore should be performed in the following cases.
  • Page 936 Disassembly/Assembly and Adjustment Color J75/C75 Press 02/2013 18. Electrical 4-248 Ver.1.1 After the operation, go to the following to restore the backup Backup/Restore to USB Memory Open the [Job Status] screen and check that there are no jobs data as needed. being executed or in the queue.
  • Page 937 Procedure G (Cloning) ADJ 18.2.3 [DMP-x] Special Booting • UI Align Mode Purpose Overview Although this is not a CE function, this can reduce the environmental The Special Booting is a method to startup the machine in other settings workload when performing a mass-installation service. It is than its usual mode by turning ON the power while pressing and also a useful backup/restore function that a customer can use.
  • Page 938 Disassembly/Assembly and Adjustment Color J75/C75 Press 02/2013 18. Electrical 4-250 Ver.1.1 Table 1 Table 1 Table 1 Display Display Display during during during Operation Special Key booting How to Use Operation Special Key booting How to Use Operation Special Key booting How to Use Complete...
  • Page 939 ADJ 18.2.4 Settings Recovery Tool The following are the data that can be backed up by using the Effect on Service Software: as the restored data is older Settings Recovery Tool. data, the Service Software that uses/refers to the opera- (Freeware) tionally changed data might exibit the following behav- •...
  • Page 940 Disassembly/Assembly and Adjustment Color J75/C75 Press 02/2013 18. Electrical 4-252 Ver.1.1 • If this software was installed in a folder that requires ADJ 18.3.1 DC751 IOT CIS Check Cycle Adjustment a System Administrator Privilege (%programfile% Enter Diag Mode, select [Maintenance / Diagnostics] -> [MAX Purpose etc.) and a user without System Administrator Privi- Setup], and then [IOT CIS Check Cycle].
  • Page 941 The measured values of the various items are within the nor- ADJ 18.3.2 DC750 IOT CIS Setup Cycle Table 1 mal range. Displa Displa Purpose <NG> Displa Performs the optimization of the parameter value for the CIS Edge Perform settings or repair according to the Error Code of the value value Detection.
  • Page 942 Disassembly/Assembly and Adjustment Color J75/C75 Press 02/2013 18. Electrical 4-254 Ver.1.1 NOTE: Although a Jam is displayed, select [Close] to clear the display and continue. NOTE: When loading the paper, load the A4 blank paper such that it covers the whole scan surface under the Edge Scan Sensor in the Registration Unit.
  • Page 943 ADJ 39.39.1 Left/Right Tray Arm Installation Position Parts List on PL 39.39 , PL 39.40 Purpose To make the Stacker Tray evenly horizontal. Adjustment WARNING Make sure the copy/print jobs are complete. Check that the "Online" and "Job in Memory" lamps are OFF and turn OFF the power.
  • Page 944 Disassembly/Assembly and Adjustment Color J75/C75 Press 02/2013 39. HCS 4-256 Ver.1.1 Secure the Right Tray Arm to the Belt. (Figure 5) (1) Affix the Belt Clamp (x2) to the Belt (x2). (2) Secure the Belt Clamp (x2) by using the screw (x4). Figure 5 j0sa49905 Similarly, secure the Left Tray Arm.
  • Page 945 ADJ 54.1.1 DADF Lead Skew Adjustment Adjustment CVT-Side 1 (1 Sided): Purpose To correct the feeding of the original by adjusting the position of the Open the DADF. DADF. (DADF Lead-Skew, Perpendicularity) Adjust the position of the DADF by rotating it in direction A or B.
  • Page 946 Disassembly/Assembly and Adjustment Color J75/C75 Press 02/2013 54. DADF-250 (Color) 4-258 Ver.1.1 ADJ 54.1.2 DADF Side Edge Registration Purpose To set the DADF Scan Position (original scan position) Side Edge (Fast Scan Direction). NOTE: The following adjustments must have already been com- pleted.
  • Page 947 Table 2 NOTE: As the corresponding NVM [715-056 to 715-090] will be ADJ 54.1.3 DADF Lead Edge Registration rewritten when NVM [715-110] is rewritten, be careful when Chain Link Name Min Initial Max Step Remarks Purpose changing the NVM [715-056 to 715-090] individually. 068 Batch Write 240 0.1 mm CIS-Side To set the DADF Scan Position (original scan position) Lead Edge...
  • Page 948 Disassembly/Assembly and Adjustment Color J75/C75 Press 02/2013 54. DADF-250 (Color) 4-260 Ver.1.1 NOTE: As the corresponding NVM [711-001 to 711-012] will be ADJ 54.1.4 DADF Height Adjustment rewritten when NVM [711-140] is rewritten, be careful when Purpose changing the NVM [711-001 to 711-012] individually. To correct the feeding of the original by adjusting the height of the NOTE: As the corresponding NVM [716-070 to 716-085] will be DADF.
  • Page 949 ADJ 54.1.5 DADF Tail Edge Regi Registration Adjustment Purpose To set the DADF Scan Position (original scan position) Tail Edge (Slow Scan Direction). NOTE: The following adjustments must have already been com- pleted. • DC126 System Registration Adjustment (ADJ 18.1.1) •...
  • Page 950 Disassembly/Assembly and Adjustment Color J75/C75 Press 02/2013 54. DADF-250 (Color) 4-262 Ver.1.1 If the measured value in the copy is longer than the measured NOTE: As the corresponding NVM [711-029 to 711-054] will be ADJ 54.1.6 DADF Slow Scan Direction value in the Test Chart: Set a smaller value.
  • Page 951 Chapter 5 Parts List...
  • Page 953 5 Parts List PL 6.9 2ND BTR Roll Assembly (2 of 2) ................ 5.1 Preface PL 6.10 IBT Drawer......................5.1.1 How to Use the Parts List..................5.1.2 Precautions ......................7. Fusing Unit, Decurler 5.1.3 Plate Composition ....................PL 7.1 Fusing Unit,Decurler Transport Assembly ............5.1.4 Terminology and Symbols..................
  • Page 954 PL 37.11 Guide Assembly-Exit Up ................. PL 37.12 Fan........................15. Registration PL 15.1 Registration Unit....................38. I/F Cooling Module(Color J75 Press) PL 15.2 Registration Transport Assembly (1 of 3)............PL 38.1 ICM Cover......................PL 15.3 Registration Transport Assembly (2 of 3)............
  • Page 955 PL 39.22 3b Chute Component..................99. Adjustment/Consumables Area Code List PL 39.23 Gate Solenoid ....................99.1 Paper........................PL 39.24 Paddle......................99.2 Consumables ......................PL 39.25 Stacker Exit Roll Housing and Edge Sensor Frame ........99.3 Electrical Adjustment....................PL 39.26 Stacker Exit Roll Housing Component............99.4 Mechanical Adjustment ..................
  • Page 956 Parts List Color J75/C75 Press 02/2013 Ver.1.1...
  • Page 957 • SCC followed by part name in the DESCRIPTION column represents Safety Critical Component. Handling Safety Critical Components shall conform to Fuji Xerox Co. Ltd.-stipulated rules and <How to find out parts No needed> regulations on Safety Critical Components.
  • Page 958 Parts List Color J75/C75 Press 02/2013 Ver.1.1 5.1 Preface 5.1.3 Plate Composition 5.1.4 Terminology and Symbols Table 1 Terminology and Symbols Description Informs you that the adjustment procedure for the part is described in Chapter 4 Repair and Adjustment. Figure 1 5002 Informs you that the removal, installation and replacement procedures for the part are described in Chapter 4 Repair and Adjustment.
  • Page 959 (SCC) Fuser SCC followed by part name in the DESCRIPTION column represents Safety Criti- Assembly cal Component. Handling Safety Critical Components shall conform to Fuji Xerox Co. Ltd.-stipulated rules and regulations on Safety Critical Components. (ISC) NVM PWB ISC followed by part name in the DESCRIPTION column represents Important Information Stored Component that stores important customer information.
  • Page 960 Parts List Color J75/C75 Press 02/2013 Ver.1.1 5.1 Preface...
  • Page 961 PL 1.1 IIT Cover Item Parts No Description A.C. 848E 03710 Top Rear Cover 1 11B1 802E 62453 Top Rear Cover 2 11B2 848E 65660 IIT Left Cover 11B3 055E 42960 Sensor Shield 11B4 – Label (Caution) 11B5 806E 04982 Arm Shaft 11B6 –...
  • Page 962 Parts List Color J75/C75 Press 02/2013 5-10 1. IIT,UI Ver.1.1 PL 1.2 IIT Bottom-Bracket Item Parts No Description A.C. – Pivot Bracket 11C1 – Pivot Stud 11C2 – Locate Bracket (Left) 11C3 – Locate Bracket (Right) 11C4 – Foot Bracket 11C5 003E 60690 Stopper (Right)
  • Page 963 PL 1.3 IIT-Platen Glass,APS Sensor Item Parts No Description A.C. 090K 93350 Platen Glass (REP 1.3.1)1021 – Bottom Cover 11D1 – Bracket 11D2 130K 64150 APS Sensor 1 1062 – Conductor Plate 11D3 – Bracket 11D4 130K 64150 APS Sensor 2 1062 –...
  • Page 964 Parts List Color J75/C75 Press 02/2013 5-12 1. IIT,UI Ver.1.1 PL 1.4 IIT-Electrical Item Parts No Description A.C. 910W 00901 Platen Interlock Switch 11E1 130K 77190 IIT Registration Sensor Assembly (Item 3, 4)11E2 – Bracket Sensor (P/O Item 2)11E3 930W 00112 IIT Regi.
  • Page 965 PL 1.5 IIT-Carriage Item Parts No Description A.C. 413W 95650 Ball Bearing 11F1 023E 26740 Belt 11F2 127K 63410 (SCC) Carriage Motor (REP 1.5.1, REP 99.1.1)1041 020K 15850 Pulley 11F3 020E 45600 Capstan Pulley 11F4 806E 24430 Capstan Shaft 11F5 012K 96420 Front Carriage Cable (Black) (REP 1.5.2)11F6 012K 96430...
  • Page 966 Parts List Color J75/C75 Press 02/2013 5-14 1. IIT,UI Ver.1.1 PL 1.6 Full Rate Carriage Item Parts No Description A.C. – Full Rate Carriage Assembly11G1 122E 92851 LED Lamp (REP 1.6.1) 1013 105E 19840 PS LED PWB (REP 1.6.2)1065 117K 47200 (SCC) LED Lamp Cord Assembly (REP 99.1.1)11G2 062E 13030 No.1 Mirror...
  • Page 967 PL 1.7 Half Rate Carriage Item Parts No Description A.C. 809E 76860 Clip (Double) 11H1 – Half Rate Carriage Assembly11H2 020K 09450 Pulley 11H3 020E 21630 Pulley 11H4 – Pulley 11H5 062K 18830 No.2 Mirror 11H6 062K 18830 No.3 Mirror 11H7 809E 76850 Clip (Single)
  • Page 968 Parts List Color J75/C75 Press 02/2013 5-16 1. IIT,UI Ver.1.1 PL 1.8 Top Front Cover Assembly Item Parts No Description A.C. 848K 14630 IIT Front Cover Assembly (Item 2-9)11J1 – IIT Font Cover (P/O Item 1)11J2 – Inner Cover (P/O Item 1) 11J3 893E 25250 Label (K1) 11J4...
  • Page 969 PL 1.9 Control Panel Component Item Parts No Description A.C. 050K 66000 Wing Tray Assembly (Item 2-7)75B1 – Wing Tray (P/O Item 1) 75B2 – Hinge (P/O Item 1) 75B3 – Harness Guide (P/O Item 1)75B4 – Neck Post Cover (P/O Item 1)75B5 –...
  • Page 970 Parts List Color J75/C75 Press 02/2013 5-18 1. IIT,UI Ver.1.1 PL 1.10 S104 Control Panel Item Parts No Description A.C. – S104 Front Panel (PL 1.11)75C1 848K 34110 Front Panel Cover (FX) 75C2 – 848K 40480 Front Panel Cover (ENG)75C2 –...
  • Page 971 PL 1.11 S104 Front Panel Item Parts No Description A.C. 848K 33751 Housing 75D1 – Key Assembly 75D2 – Key Cushion 75D3 960K 46921 S104 UI 10 Key PWB 75D4 Ver.1.1 02/2013 1. IIT,UI 5-19 Color J75/C75 Press Parts List...
  • Page 972 Parts List Color J75/C75 Press 02/2013 5-20 1. IIT,UI Ver.1.1 PL 1.12 S104 Display Panel Item Parts No Description A.C. – LCD Frame 75E1 801K 40160 Touch Panel Assembly 75E2 960K 46941 (SCC) UI LED Back Light PWB (REP 99.1.1)75E3 960K 46900 S104 UI I/F PWB 75E4...
  • Page 973 PL 2.1 ROS Item Parts No Description A.C. 962K 61350 Flat Cable (C, K) 13B1 962K 61360 Flat Cable (Y, M) 13B2 – Clamp 13B3 062K 24871 (SCC) ROS Assembly (C, K) (REP 2.1.1, REP 99.1.1)13AA 062K 24832 (SCC) ROS Assembly (Y, M) (REP 2.1.2, REP 99.1.1)13AA 130K 88740 Regicon Temp Sensor...
  • Page 974 Parts List Color J75/C75 Press 02/2013 5-22 3. Drive Ver.1.1 PL 3.1 Drive Unit (1 of 2) Item Parts No Description A.C. 007K 14711 Fusing Unit Drive Assembly (PL 3.3) (REP 3.1.4) 4340 007K 14731 Main Drive Assembly (PL 3.4) (REP 3.1.1)3010 007K 93774 Deve Drive Assembly (K) (PL 3.5) (REP 3.1.2)4030 015K 78150...
  • Page 975 PL 3.2 Drive Unit (2 of 2) Item Parts No Description A.C. 007K 14752 Deve Drive Assembly (Y, M, C) (PL 3.6) (REP 3.2.1) 4030 127K 64581 (SCC) Drum Motor Assembly (Y) (REP 99.1.1)4520 – 127K 64581 (SCC) Drum Motor Assembly (M) (REP 99.1.1)4520 –...
  • Page 976 Parts List Color J75/C75 Press 02/2013 5-24 3. Drive Ver.1.1 PL 3.3 Fusing Unit Drive Assembly Item Parts No Description A.C. – PWB Support 30D1 413W 08350 Bearing 30D2 – Shaft 30D3 – Gear (35T) 30D4 – Gear (62T) 30D5 –...
  • Page 977 PL 3.4 Main Drive Assembly Item Parts No Description A.C. – Upper Bracket Assembly 30E1 – Lower Plate Assembly 30E2 007K 15030 Gear Assembly (86T) 30E3 121K 42230 Deve Clutch Assembly (K)4032 – Deve Shaft 30E4 807E 25000 Gear (53T) 30E5 007K 15040 Gear Assembly (21T/42T)30E6...
  • Page 978 Parts List Color J75/C75 Press 02/2013 5-26 3. Drive Ver.1.1 PL 3.5 DEVE Drive Assembly (K) Item Parts No Description A.C. 005E 17830 Retainer 30G1 006K 23653 Shaft Assembly 30G2 009E 94920 Spring 30G3 020E 37300 Pulley (20T) 30G4 020E 37310 Idler Pulley 30G5 020E 37320...
  • Page 979 PL 3.6 DEVE Drive Assembly (Y, M, C) Item Parts No Description A.C. 005K 09440 Coupling Assembly (Item 2-6)30H1 – Retainer (P/O Item 1) 30H2 – Coupling (P/O Item 1) 30H3 009E 94920 Spring 30H4 413W 08950 Bearing 30H5 – Pulley (P/O Item 1) 30H6 007K 14990...
  • Page 980 Parts List Color J75/C75 Press 02/2013 5-28 4. NOHAD Ver.1.1 PL 4.1 Air System (1 of 3) Item Parts No Description A.C. 053K 91940 Ozone Filter Assembly (Item 17,18)33B1 054E 89290 PCC Duct 33B2 054E 89350 CC Duct 33B3 054K 26361 Duct 33B4 054K 35780...
  • Page 981 PL 4.2 Air System (2 of 3) Item Parts No Description A.C. 054K 35800 Y/M/C Cooling Duct 33C1 054K 35700 Fusing Duct 33C2 – Fusing Duct (P/O Item 14)33C3 127K 45851 (SCC) Fusing Unit Exhaust Fan (REP 99.1.1)33C4 – Screw (P/O Item 14) 33C5 054K 35740 V-Transport Duct...
  • Page 982 Parts List Color J75/C75 Press 02/2013 5-30 4. NOHAD Ver.1.1 PL 4.3 Air System (3 of 3) Item Parts No Description A.C. 053K 91980 CC Filter 33D1 054K 35690 Fusing Upper Duct 33D2 054K 35750 CC Plate Duct 33D3 – CC Left Duct 33D4 127K 39561...
  • Page 983 PL 6.1 IBT Unit (1 of 2) Item Parts No Description A.C. 826E 10681 Screw 41B1 004E 14100 Cushion 41B2 006E 79751 Shaft 41B3 – Joint 41B4 114K 82330 Connector Assembly 41B5 – IBT Belt Unit (PL 6.3) 41B6 – IBT Drawer (PL 6.10) 41B7 –...
  • Page 984 Parts List Color J75/C75 Press 02/2013 5-32 6. XFER Ver.1.1 PL 6.2 IBT Unit (2 of 2) Item Parts No Description A.C. 030K 76561 Bracket Assembly 41C1 114K 82051 Connector Assembly (Item 3-7)41C2 030K 75951 Bracket Assembly 41C3 – Spring (P/O Item 2) 41C4 –...
  • Page 985 PL 6.3 IBT Belt Unit Item Parts No Description A.C. 042K 94560 IBT Belt Cleaner Assembly (Item 2-10)(REP 6.3.2) 41D1 – Bearing (P/O Item 1) 41D2 – Plate (P/O Item 1) 41D3 033K 98590 Blade 41D4 – Cleaner Housing (P/O Item 1)41D5 –...
  • Page 986 Parts List Color J75/C75 Press 02/2013 5-34 6. XFER Ver.1.1 PL 6.4 IBT Frame Assembly (1 of 4) Item Parts No Description A.C. 007K 87835 (SCC) IBT Drive Motor Assembly (Item 16-21)(REP 99.1.1)41E1 019K 98884 BTR Holder Assembly (Y,M,C)41E2 059K 79200 1ST BTR Roll (Y,M,C) 41E3 105E 19850...
  • Page 987 PL 6.5 IBT Frame Assembly (2 of 4) Item Parts No Description A.C. – Stopper (Front) 41F1 – Stopper (Rear) 41F2 – Collar 41F3 – Collar 41F4 – Ball Bearing (8X16) 41F5 – Sleeve Bearing (6X12) 41F6 – Ball Bearing (5X10) 41F7 –...
  • Page 988 Parts List Color J75/C75 Press 02/2013 5-36 6. XFER Ver.1.1 PL 6.6 IBT Frame Assembly (3 of 4) Item Parts No Description A.C. 005E 18450 Collar 41G1 005E 18460 Collar 41G2 005E 18471 Collar 41G3 005E 18490 Collar 41G4 006E 79720 Shaft 41G5 007E 76180...
  • Page 989 PL 6.7 IBT Frame Assembly (4 of 4) Item Parts No Description A.C. 413W 91250 Ball Bearing (8X16) 41J1 015K 63982 Tension Plate Assembly (Item 3,4)41J2 – Tension Plate (P/O Item 2)41J3 809E 52180 Tension Spring 41J4 016E 93440 Bush (Inner) 41J5 016E 93450 Bush (Outer)
  • Page 990 Parts List Color J75/C75 Press 02/2013 5-38 6. XFER Ver.1.1 PL 6.8 2ND BTR Roll Assembly (1 of 2) Item Parts No Description A.C. – Seal (P/O Item 33) 41L1 – Indicator (P/O Item 33) 41L2 – Gear Cover 41L3 –...
  • Page 991 PL 6.9 2ND BTR Roll Assembly (2 of 2) Item Parts No Description A.C. – Helical Gear 41N1 413W 91250 Ball Bearing (8x16) 41N2 – BTR Cam 41N3 – BTR Wedge 41N4 – Wedge Spring 41N5 – Helical Gear 41N6 –...
  • Page 992 Parts List Color J75/C75 Press 02/2013 5-40 6. XFER Ver.1.1 PL 6.10 IBT Drawer Item Parts No Description A.C. 003K 13470 Handle Assembly (Item 2-4)41Q1 – Handle (P/O Item 1) 41Q2 806E 04460 Shaft 41Q3 – Plate (P/O Item 1) 41Q4 013E 26310 Bearing...
  • Page 993 PL 7.1 Fusing Unit,Decurler Transport Assembly Item Parts No Description A.C. 014E 70630 Block (REP 7.1.1) 43B1 126K 31570 (SCC) Fusing Unit (200V) (PL 7.5) (REP 7.1.2, REP 99.1.1)43AA – 126K 31560 (SCC) Fusing Unit (220V) (PL 7.5) (REP 7.1.2, REP 99.1.1)43AA –...
  • Page 994 Parts List Color J75/C75 Press 02/2013 5-42 7. Fusing Unit, Decurler Ver.1.1 PL 7.2 Decurler Transport Assembly Item Parts No Description A.C. 059K 79270 Upper Transport Assembly (Item 2-22)43C1 – Rear Pivot Bracket Assembly (P/O Item 1)43C2 – Front Pivot Bracket Assembly (P/O Item 1)43C3 011E 26960 Upper Lever 43C4...
  • Page 995 PL 7.3 Lower Transport Assembly (1 of 2) Item Parts No Description A.C. – Lower Plate 43E1 807E 23810 Gear (15T/35T) 43E2 807E 23770 Idle Gear (13T) 43E3 807E 23780 Idle Gear (11T) 43E4 – Idler Collar 43E5 – Rear Down Cam 43E6 807E 23792 Gear (14T)
  • Page 996 Parts List Color J75/C75 Press 02/2013 5-44 7. Fusing Unit, Decurler Ver.1.1 PL 7.4 Lower Transport Assembly (2 of 2) Item Parts No Description A.C. 059K 56451 PENE Roll 43G1 – Lower Lever 43G2 – Lever Lower (Rear) 43G3 – Rear Bracket 43G4 –...
  • Page 997 PL 7.5 Fusing Unit Item Parts No Description A.C. – Stopper 43J1 – Block 43J2 054K 35970 Inlet Chute Assembly (Item 4,5)43J3 105E 16350 Eliminator 43J4 – Inlet Chute (P/O Item 3) 43J5 – Upper Exit Chute 43J6 – Baffle 43J7 059K 60120 Heat Roll (REP 7.5.1)
  • Page 998 Parts List Color J75/C75 Press 02/2013 5-46 7. Fusing Unit, Decurler Ver.1.1 PL 7.6 Upper Frame Assembly Item Parts No Description A.C. – Rear Frame 43L1 007K 89201 Gear (32T) 43L2 007K 89511 Latch Gear Assembly (Item 4-9)43L3 – Brake Ring (P/O Item3) 43L4 013E 87700 Ball Bearing 43L5...
  • Page 999 PL 7.7 Lower Frame Assembly Item Parts No Description A.C. 007K 89500 Gear (20T) 43N1 – Sleeve 43N2 – Shoulder Screw 43N3 – Exit Lower Chute 43N4 130E 84300 Fusing Unit Exit Sensor 43N5 – Wire Harness 43N6 059K 33360 Exit Roll 43N7 413W 75959...
  • Page 1000 Parts List Color J75/C75 Press 02/2013 5-48 8. XERO,DEVE Ver.1.1 PL 8.1 Drum/Toner Cartridge Item Parts No Description A.C. CT350985 Drum Cartridge (K) (FX) (REP 8.1.1)4511 – CT350994 Drum Cartridge (K) (APO/GCO) (REP 8.1.1)4511 CT350747 Drum Cartridge (Y) (FX) (REP 8.1.1)451Y –...
  • Page 1001 003K 13511 Hinge 45C7 003E 61500 Hinge 45C8 848K 70970 Toner Cartridge Cover Assembly 45C9 898E 62190 Name Label (Color C75 Press)45CB – 898E 62170 Name Label (Color J75 Press)45CB Ver.1.1 02/2013 8. XERO,DEVE 5-49 Color J75/C75 Press Parts List...
  • Page 1002 Parts List Color J75/C75 Press 02/2013 5-50 8. XERO,DEVE Ver.1.1 PL 8.3 Dispenser Assembly (Y,M,C,K) Item Parts No Description A.C. 094K 92332 Dispenser Assembly (K)(PL 8.4)45D1 094K 92343 Dispenser Assembly (Y)(PL 8.4)45D2 094K 92353 Dispenser Assembly (M)(PL 8.4)45D3 094K 92363 Dispenser Assembly (C)(PL 8.4)45D4 110K 12080 Dispenser Cover Switch 1/245D5...
  • Page 1003 PL 8.4 Dispenser Assembly Item Parts No Description A.C. 003E 61092 Stopper 45E1 – Agitator (K) 45E2 – Agitator Assembly (K) 45E3 055E 42951 Shutter 45E4 055K 28351 Shutter Assembly 45E5 – Auger (K) 45E6 127K 39531 (SCC) Dispense Motor K (REP 99.1.1)45E7 130E 85200 Low Toner Sensor K 45E8...
  • Page 1004 Parts List Color J75/C75 Press 02/2013 5-52 8. XERO,DEVE Ver.1.1 PL 8.5 Erase Lamp,Waste Bottle Item Parts No Description A.C. – Harness Guide 45G1 930W 00511 Waste Bottle Full Sensor 45G2 – Sensor Holder (P/O Item 15)45G3 068K 24400 Right Bracket 45G4 068K 24410 Left Bracket...
  • Page 1005 PL 8.6 Developer Housing,Xero/Deve Drawer Item Parts No Description A.C. – Plate Assembly 45H1 068K 24114 Bracket Assembly 45H2 801K 14311 Rail Assembly (REP 8.6.1)45H3 675K 76190 Developer (K) 4051 604K 50043 Developer Housing Kit (K) (Item 14,15,25) (REP 8.6.2)4000 809E 54700 Spring 45H4...
  • Page 1006 Parts List Color J75/C75 Press 02/2013 5-54 8. XERO,DEVE Ver.1.1 PL 8.7 Xero/Deve Drawer Component Item Parts No Description A.C. 003E 61101 45J1 003E 62490 Plate 45J2 003K 13761 Stopper 45J3 003K 13893 Handle 45J4 006K 23872 Shaft Assembly 45J5 013K 03400 Bearing 45J6...
  • Page 1007 PL 8.8 Rear Frame (1 of 2) Item Parts No Description A.C. 030K 76360 Support Assembly 45K1 962K 23524 Wire Harness (K) 45K2 – Bracket 45K3 913W 12109 Connector 45K4 127K 39541 Toner Cartridge Motor Assembly (Item 6,7)45K5 127K 39531 Toner Cartridge Motor K145K6 –...

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