Troubleshooting; Error Messages (Bv410T) - Toshiba BV410T-GS02-QM-S Owner's Manual

Troubleshooting

0.
If any problems occur during use, check the following.
If the printer is not restored to normal, turn off the POWER button, unplug the power cable from the electric outlet,
and consult with your service representative.

Error messages (BV410T)

If an error message appears, take action according to the details of the error.
Taking action for the error cause and then pressing the [RESTART] button causes the error to be removed.
Display
PAPER JAM
NO PAPER

68 Troubleshooting

Cause
The media are not loaded correctly.
During issuance, a paper jam occurred. Remove the media jam, load the media again,
The media are not fed correctly.
Media with a size different from that
specified in the program are loaded.
The reflective sensor does not detect
the black marks.
The transmissive sensor does not
detect the transmissive between
labels.
Media of a type not suitable for the
sensor specified in the program are
set.
Media with a size other than the
specified one or not suitable for the
sensor were loaded and the [FEED]
button was operated.
By using media that have both black
marks and inter-label gaps, automatic
media measurement was conducted
with [CALIBRATE] set to [ON ALL] or
[ON ALL+BackFeed].
The media were used up.
No media are loaded.
The detection level of the media
sensor does not match the media.
Action
Load the media correctly.
 P.37 "Loading the media"
and press the [RESTART] button.
 P.76 "If the media are jammed"
Load the media again and press the
[RESTART] button to continue printing where
it left off.
 P.37 "Loading the media"
Load media with the specified size and press
the [RESTART] button.
Adjust the position of the reflective sensor.
 P.59 "Adjusting the position of the
reflective sensor (movable)"
If the position is correct, adjust the sensor
level or set the threshold.
For details, refer to "Key Operation
Specification".
If the problem recurs, turn off the power and
contact the service personnel.
Adjust the sensor level or set the threshold.
For details, refer to "Key Operation
Specification".
If the problem recurs, turn off the power and
contact the service personnel.
Load the media suitable for the specified
sensor and press the [RESTART] button.
Load media with the specified size or suitable
for the sensor and press the [RESTART]
button.
To conduct automatic media measurement
by using media that have both black marks
and inter-label gaps, set [CALIBRATE] to either
[ON REFLECTIVE] or [ON TRANS+BackFeed].
For details, refer to "Key Operation
Specification".
Load new media and press the [RESTART]
button to continue printing where it left off.
 P.37 "Loading the media"
Load the media correctly.
 P.37 "Loading the media"
Adjust the sensor by using the media used.
For details, refer to "Key Operation
Specification".