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12. Troubleshooting
If a problem cannot be solved by taking the actions described in this chapter, do not attempt to repair the printer.
Turn off and unplug the printer. Then contact an authorized Toshiba Tec representative for assistance.
Troubleshooting
Symptom
The POWER lamp of the
printer does not light when
the [POWER] button is
pressed.
Media is not issued.
Nothing is printed.
Poor printing
Missing dots
Printing is done
intermittently.
32 12. Troubleshooting
Cause
The power cable is not connected
to the AC adapter.
There is a power failure or the
power is not being supplied to the
AC outlet.
The fuse of the building has blown
or the circuit breaker has tripped.
The AC adapter connector is
disconnected from the power jack.
The media is not loaded correctly.
The interface cable is not
connected correctly.
The media sensors are dirty.
Even if the direct thermal mode is
selected, the direct thermal media
is not loaded.
The media is not loaded correctly.
Print data are not sent from the
host computer.
Toshiba Tec Corporation approved
media is not used.
The print head is dirty.
The print head is dirty.
Some print head parts are broken.
This will occur in order to cool
down a print head whose
temperature has become heated
during a long-time continuous
printing sequence.
Solutions
Unplug the power cable from the AC outlet.
Connect the power cable to the AC adapter and
plug it into the AC outlet.
P.21 "7. Connecting the AC Adapter and
Power Cable"
Check the AC outlet with a power cable from
another electric appliance.
If the power is not being supplied, ask your
electrician or electricity supplier.
Check the fuse or the circuit breaker.
Unplug the power cable from the AC outlet.
Connect the AC adapter connector to the
power jack and plug the power cable to the AC
outlet.
P.21 "7. Connecting the AC Adapter and
Power Cable"
Reload the media correctly.
P.24 "10. Loading the Media"
Reconnect the interface cable.
P.20 "6. Connecting the Cables"
Clean the media sensors.
P.26 "11. Maintenance"
Load a direct thermal media.
P.24 "10. Loading the Media"
Reload the media correctly.
P.24 "10. Loading the Media"
Send the print data.
Replace the media with the approved one.
Clean the print head.
P.26 "11. Maintenance"
Clean the print head.
P.26 "11. Maintenance"
When missing dots affect the printout, turn off
the printer and ask your Toshiba Tec
representative to replace the print head.
Continue to use the printer in this condition.
There is no problem in the life and safety of the
printer.
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