Troubleshooting; Why Is The Phone Lcd Screen Blank; Why Does The Phone Display "Network Unavailable; Why Can't I Get A Dial Tone - Htek UC9 Series User Manual

Troubleshooting

Why is the phone LCD screen blank?

⚫
Ensure your phone is properly plugged into a functional AC outlet.
⚫
Ensure that the phone is not plugged into a plug controlled by a switch that is off.
⚫
If the phone is plugged into a power strip, try plugging it directly into a wall outlet instead.
⚫
If your phone is powered from PoE, ensure you use a PoE compliant switch or hub, or contact your
system administrator for more information.
⚫
Check if the power LED is on to ensure that the phone is powered on.

Why does the phone display "Network Unavailable"?

To resolve:
⚫
Ensure that the Ethernet cable is plugged into the Internet port on the phone and the Ethernet
cable is not loose.
⚫
Ensure that the switch or hub in your network is functioning well.
⚫
If the problem persists, Contact your system administrator for more information.

Why can't I get a dial tone?

To resolve:
⚫
Check for any loose connections and that the phone has been installed properly. For the
Installation instructions, refer to the
⚫
Check whether dial tone is present on one of the audio modes.
⚫
Switch between the Handset, Headset (if you have) or Hands-Free Speakerphone to check
whether dial tone is present for one of the audio modes.
⚫
If the dial tone exists on another audio mode, connect a different handset or headset to isolate the
problem.

Where to set the tone?

You can set the tone on web interface:
⚫ Click Setting→ Tones
⚫ Define the Dial Tone, Ringback Tone, Busy Tone...
⚫
For the tones, you can check with your system administrator.
⚫
For More Click Configure Ring
Phone Installation
Tones.
section.
Troubleshooting
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