Htek UC903 User Manual
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Htek UC903 User Manual

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Summary of Contents for Htek UC903

  • Page 1 UC903 Usermanual...

  • Page 2: Notices Information

    Nanjing Hanlong Technology CO., LTD. When this document is made available on www.htek.com , Hanlong Technology Co., LTD. gives its right to download and print copies of this content only for private use as a user manual. No parts shall have the right to alter, modify or use as commercial means without the express written permission of Nanjing Hanlong Technology CO., LTD.

  • Page 3: Cleaning

    Notices Information Cleaning To clean the device, use an anti-static cloth. Please avoid cleaning liquids as they might damage the surface or internal electronics of the phone. FCC Statement 1. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference.

  • Page 4: Summary Of Changes

    Summary of changes Summary of changes This section describes the changes to this user manual for each release and user manual version. Change for Release x.0.4.2,Manual version x.0.4.2 Major updates have occurred to the following sections: IPv6  IPv4&IPv6  Change for Release x.0.4.0.10,Manual version x.0.4.0.10 Major updates have occurred to the following sections: Label Scroll...

  • Page 5: Change For Release X.0.3.88,Manual Version X.0.3.88

    Summary of changes Change for Release x.0.3.88,Manual version x.0.3.88 Major updates have occurred to the following sections: Detect IP Conflict  Change for Release x.0.3.72,Manual version x.0.3.72 Major updates have occurred to the following sections: Voice Mail Tone  Backup NTP Server ...

  • Page 6: Table Of Contents

    Table of Content Table of Content Notices Information ........................2 Copyright ..........................2 Safety cautions .......................... 2 WEEE Warning ......................... 2 Cleaning ............................ 3 FCC Statement .......................... 3 Summary of changes ........................4 Change for Release x.0.4.2,Manual version x.0.4.2 ..............4 Change for Release x.0.4.0.10,Manual version x.0.4.0.10 ............
  • Page 7 Table of Content Basic Features Configuration ..................... 27 General Settings ........................27 Web Login ........................27 Administrator Password ....................28 Language ......................... 29 Screen Saver ........................30 Gray Level........................32 Time and Date ......................... 32 LED Status Setting ......................37 Key as Send ........................
  • Page 8 Table of Content Action URL ..........................67 Softkey Layout ........................67 Programmable Key ......................... 69 Basic Call Features ........................69 Place a Call ..........................69 End a Call ..........................71 Receive a Call ......................... 72 Incoming Call Show Mode ..................... 72 Auto Answer ...........................
  • Page 9 Table of Content Group Listening ........................108 DND ............................109 Redial ............................ 110 SMS............................110 Send SMS ........................110 Set SMS Line Key ......................111 Record ........................... 112 URL Record .......................... 112 Paging ........................... 113 Shared Line ........................... 114 Public Hold ........................... 115 Private Hold ..........................

  • Page 10: Getting Started

    Getting Started Getting Started Packing List The package contains the following parts, please check if all the items are not missed: 1. The phone device 2. The footstand 3. Handset...
  • Page 11 Getting Started 4. Headset cord 5. Power adapter 6. Ethernet cable 7. Quick installation reference...

  • Page 12: Phone Installation

    Getting Started Phone Installation 1. Attach the Foot stand 2. Connect the Handset and optional Headset...

  • Page 13: Connect The Network And Power

    Getting Started 3. Connect the Network and Power Initialization After your phone has been powered up, the system boots up and performs the following steps: Automatic Phone Initialization The phone finishes the initialization process by loading the saved configuration. The phone LCD screen will display "Booting"...

  • Page 14: Status

    Getting Started Then IP Phone will show Reboot information: By default the phone attempts to contact a DHCP server in your network in order to obtain its valid network settings, e.g. IP address, subnet mask, default gateway, DNS server. Status You can view the system status of your phone via phone user interface or web user interface.

  • Page 15: Registration

    Getting Started To view the phone status via Web interface: 1. Login webpage (For How to login, please refer to Login) 2. View the information of Version, Account and Network. Registration To register via phone interface: Press Menu SettingAdvanced settings (default password: admin)Accounts Select the desired account Select Enable for Account active...
  • Page 16 Getting Started Filled the SIP Server Filled the Failover SIP server if need (Optional) Filled the Outbound Proxy (Optional) Filled the SIP User ID, Authenticate ID Filled the password, Name (shown on LCD) and Ringtone. Press Save to save the configuration. Note: If there is a port of sip server, you need to press “1”...

  • Page 17: Idle Screen

    Getting Started Note: 1. All fields with must be filled. If changed, it requires a phone restart. 2. Account Status says the account registered successfully or not. 3. When change the account information via phone, it will shown Restart note when back to idle page.

  • Page 18: Getting Familiar With Your Phone

    Getting Familiar with Your Phone 2. Notice It shows the phone features status, More see Icon Preview This area shows the four line key labels. Line keys are also can be 3. Line Keys used as other function keys. For more information you can refer to Line Keys This area shows the soft key labels.
  • Page 19 Getting Familiar with Your Phone Soft keys Labels automatically to identity their context-sensitive features. 1. OK. Up arrow key: To move up of the selection shows on the screen. Right arrow key: To move right of the selection shows on the screen. Left arrow key: To move left of the selection shows on Navigation keys the screen.

  • Page 20: Icon Preview

    Getting Familiar with Your Phone Stay green: Idle Stay red: Busy Blinked green: Ring Back Blinked red: A call incoming Steady orange: During a call Blinked orange: Public Hold Blinked green: Private Hold Light Drown: Unregistered Speaker Press this button to place a call in hands-free mode. To decrease the volume.

  • Page 21: Led Instruction

    Getting Familiar with Your Phone Handset mode Headset mode Mute Forward Do Not Disturb SRTP Received calls Dialed Calls Missed calls Forward calls LED Instruction This part mainly instructs the LED status. The Power LED Status describe on the premise that the LED setting all set as Yes.

  • Page 22: Line Led:(Line Or Line Key Set As Line)

    Getting Familiar with Your Phone Line LED: (Line or Line Key set as Line) LED Status Description Steady Green Hold Steady Green Off hook or during a conversation. Blinked red Ringing. Idle status BLF or BLF List Key LED : ( Line/Line Key set as BLF) LED Status Description...

  • Page 23: Other Key Led

    Getting Familiar with Your Phone when a member of the SCA group in Private hold status a member of the SCA group in public hold Blinked green every 500ms status Other member of the SCA group’s led status Blinked red every 500ms when a member of the SCA group in public hold status...
  • Page 24 Getting Familiar with Your Phone allows the user to execute all call operation tasks and basic configuration changes directly on the phone. In addition, you can use the web user interface to access all configuration settings. In many instances, it is possible to use both the phone user interface and the web user interface to operate the phone and change settings.

  • Page 25: Line Key Function Overview

    Getting Familiar with Your Phone Blacklist Contacts AP Contacts Local History History Network CallLog Message Voice Mail set and View. Text Message view and set. Factory Function System Restart Others Device Reboot Pcap Feature Line Key Function Overview Line Speed Dial BLF List Voice Mail Direct Pick Up...
  • Page 26 Getting Familiar with Your Phone XML group LDAP XML Browser Broadsoft group Conference Forward Transfer Hold Group Listening Redial Call Return Record URL Record Paging Shared Line Public Hold...

  • Page 27: Basic Features Configuration

    Basic Features Configuration Private Hold Hot Desking Zero Touch Multicast Paging Basic Features Configuration This part will mainly introduce the basic configuration as the Time, Language, and Volume… General Settings Web Login 1. Get the IP address: Press Menu →Status→ Information 2.

  • Page 28: Administrator Password

    Basic Features Configuration Note: The PC and phone should be in the same segment. When register the accounts in web and the server port is not “5060”, then “SIP Server” should be set as “SIP Server’s IP address: server port.”, for example, “192.168.0.122: 5090”. Administrator Password The password is mainly used for login the web interface or set the advanced settings through phone interface.

  • Page 29: Language

    Basic Features Configuration To change to password via Web Interface 1. Management → Password 2. Fill the value 3. Click to save the configuration. Note: When you use the web interface: user name: admin password: admin(default) Language The default Phone interface language is English. To change the language via Phone interface Press Menu →...

  • Page 30: Screen Saver

    Basic Features Configuration To change the language via Web Interface Setting → Preference →Web Language Select the necessary one. Press to save the configuration. Note: All languages may not be available for selection. The available languages depend on the language packs currently loaded to the IP phone. Screen Saver There are two types of screen saver: Backlight off, Time &...
  • Page 31 Basic Features Configuration To Enable screen saver via Webpage To Click Setting → Preference To choose the Time-out as 1 min or 2/5/10/30 minute. To select the screen Type as Backlight off or time & logo. Click Saveset to save the configuration. To Disable screen saver via Webpage To Click Setting →...

  • Page 32: Gray Level

    Basic Features Configuration 1. Click Setting → Preference 2. Choose Dial First Digit: Screensaver Wakes up or Screensaver Wakes up and Dial Gray Level There are 12 levels. you can change the LCD’s brightness according to your visual perception To change the gray level via Phone To press Menu →...
  • Page 33 Basic Features Configuration Press or change the right time, or you can input the right time. Press or Save soft key to save the configuration. To configure the Time & Date Format To press Menu → Setting → Basic setting → Time & Date Format Press or press Info to change between 12 Hour or 24 Hour.
  • Page 34 Basic Features Configuration To change the Time Zone and Date Display Format via web interface Setting → Date &Time Select the necessary one. Press to save the configuration. To change the SIP Date Override Time via web interface Setting → Date &Time→Account...
  • Page 35 Basic Features Configuration Select On or Off for SIP Date Override Time . Click to save the configuration. To change the Account via web interface Setting → Date &Time→Account. Select desired Account. Click to save the configuration.
  • Page 36 Basic Features Configuration To change the Daylight Saving Time via web interface Setting → Date &Time→Daylight Saving Time Select Disable or Enable or Auto for Daylight Saving Time. Click to save the configuration.

  • Page 37: Led Status Setting

    Basic Features Configuration Note: If the IP Phone cannot obtain the time and date from the Simple Network Time Protocol (SNTP) server, please contact your system administrator for more information. LED Status Setting The LED Status setting mainly defines the power indicator LED. To configure LED Status via web interface: 1.

  • Page 38: Network Setting

    Save soft key to save the configuration. Network Setting Htek IP Phone supports IPv4、 IPv6、 IPv4&IPv6.They have three mode of Network: DHCP, Static, and PPPoE. The default mode is DHCP, it will obtain IP address and other information automatically.
  • Page 39 Basic Features Configuration 1. Click NetworkBasic Internet Port 2. Select IPv4 for Internet Port 3. Click for the setting. To configure DHCP via phone interface: 1. Press MenuSettingAdvanced Settings (password: admin) NetworkWAN Port IPv4DHCP mode. 2. Click Save and restart the phone. To configure a static IP address via phone interface: Press MenuSettingAdvanced Settings (password: admin) NetworkWANPort IPv4 Static mode.
  • Page 40 Basic Features Configuration Contact your system administrator for the PPPoE user name and password. To configure PPPoE via phone interface: 1. Press MenuSettingAdvanced Settings (password: admin) NetworkWANPort PPPoE mode. 2. Enter the User ID and password 3. Click Save and restart the phone. To configure Network via web interface: 1.

  • Page 41: Ipv6

    Basic Features Configuration IPv6 If you set IP Mode to IPv6,IP phone will use IPv6 address. IPv4 has two network modes: DHCP, Static To configure IPv6 via phone interface: 1. Press MenuSettingAdvanced Settings (password: admin) NetworkWANPort IP Port Mode. 2. Press to change the IP Port Mode..
  • Page 42 Basic Features Configuration 3. Click for the setting. To configure DHCP via phone interface: 1. Press MenuSettingAdvanced Settings (password: admin) NetworkWAN Port IPv6DHCP mode. 2. Click Save and restart the phone. To configure a static IP address via phone interface: Press MenuSettingAdvanced Settings (password: admin) NetworkWANPort IPv6 Static mode.

  • Page 43: Ipv4&Ipv6

    Basic Features Configuration 4. Click the SaveSet and restart the phone. IPv4&IPv6 If you set IP Mode to IPv4&IPv6,IP phone will support both IPv4 and IPv6 address. The settings of DHCP, Static, and PPPoE are same as above. To configure IPv4&IPv6 via phone interface: Press MenuSettingAdvanced Settings (password: admin) NetworkWANPort IP Port Mode.

  • Page 44: Pc Port

    Basic Features Configuration 3. Click for the setting. Note: Wrong network parameters may result in inaccessibility of your phone and may also have an impact on your network performance. For more information about these parameters, contact your system administrator. PC Port Two modes for PC port: bridge and router.

  • Page 45: Contact Settings

    Basic Features Configuration To configure Router via web interface: 1. Click NetworkBasic 2. Select As Router 3. Fill the IP address and other necessary information. 4. Click and restart the phone Contact Settings This section provides the operating instructions for managing contacts. The topics include: ...
  • Page 46 Basic Features Configuration A. To add contacts list into local directory To add contacts manually Press Menu → DIR→ Local Contacts Press Add soft key Enter the necessary information as Name, Phone number… Press save soft key or to add the contacts successfully. To add contacts from History Press History soft key or press Menu →History Press...
  • Page 47 Basic Features Configuration B: To add contacts into blacklist To add blacklist manually Press Menu → DIR Press or press Switch soft key to Choose the Local Contact. Press More soft key. Press More soft key. Press Option soft key. Add to blacklist. Press save soft key or to add the contacts successfully.
  • Page 48 Basic Features Configuration Press Option soft key → Add to Blacklist Edit the necessary information as Name, Phone number… Press save soft key or to add successfully. To import or export the contact list You can manage your phone’s local directory via phone or web user interface. But you can only import or export the contact list via web interface.

  • Page 49: Remote Phonebook

    Press DirectoryLeft ButtonLeft Button, and then you can see the item you set, press enter you will find the detail. For More detail, please refer to: Remote Phonebook www.htek.com Note: Every remote contact only support 1000 contacts. LDAP Phonebook When use the LDAP feature, you can get the LDAP Phonebook directly.
  • Page 50 Basic Features Configuration This parameter specifies the name attributes for LDAP searching. The “%” symbol in the filter stands for the entering string used as the prefix of the filter condition. For example (cn=%), when the name prefix of the cn of the contact record matches the search criteria, the record will be displayed on the IP PHONE LCD.
  • Page 51 1. Press MenuFeatureFunction KeysLine Keys as Function KeysLine Key 1 2. Select LDAP in the Type field 3. Press save or OK key to save the configuration. When press the LDAP Key the LCD will display as following: For More detail, please refer to LDAP Notes www.htek.com...

  • Page 52: Search Contact

    Basic Features Configuration Search Contact You can search contact in all contacts, local contacts, remote contacts and LDAP contact. To search contact in all contacts: 1. Click the Directory softkey on Idle interface. 2. Click the More Softkey, then you can see the Search softkey 3.

  • Page 53: Call History Settings

    Basic Features Configuration LCD. Note: If you don’t click the OK softkey, then IP Phone will display the relevant contacts automatically within 5 seconds To search contact in LDAP contacts: 1. Click the LDAP function key. 2. Enter the first character or more of contact’s name. 3.
  • Page 54 Basic Features Configuration The detailed information of the entry appears on the LCD screen. To delete an entry from the call history list via phone interface: 1. Press the History soft key. 2. Press Right or Left Key to switch among All Calls, Missed Calls, Received Calls, Dialed Calls and Forwarded Calls.
  • Page 55 Basic Features Configuration To dial a call from Call History via web interface: Click DirectoryCall History Select the desired history item, and click Tel Number. Then the call is dialed on phone. To Dial a call from Call History via phone interface: 1.

  • Page 56: Audio Settings

    Basic Features Configuration 3. Press the Send soft key, or , or , or the corresponding line key. Audio settings Ring Tone You can adjust the type and volume of the ring tone. To adjust the Ring Tone Type via Phone interface Press Menu →...

  • Page 57: Volume

    Basic Features Configuration To configure Distinctive Ring Tone via Phone Interface Press Directory Select the target contact Press Detail soft key to edit the contact. Press to select the wanted Ring Tone for the contact Press Save soft key to save the contact. Volume You can adjust the volume for the phone by the volume keys: To adjust the Ring tone volume...

  • Page 58: Voice Mail Tone

    Basic Features Configuration To adjust the speaker Volume To press during a call in speaker mode. Voice Mail Tone This option can set whether to play the beep for phone's voice mail Click the Setting  Preference Select On or Off for Voice Mail Tone. Click for the setting.

  • Page 59: System Settings

    Basic Features Configuration Click for the setting. System Settings Dial Plan Dial plan is a string of characters that governs the way this phone processes the inputs received from your phone keypad. This phone supports dial plan with following accept digits: 1,2,3,4,5,6,7,8,9,0,*,# Grammer Description...

  • Page 60: Dial-Now Timeout

    Note: Illegal input will fall back to default: {[x*]+}. For More, please refer to dial plan www.htek.com Dial-Now Timeout Dial-Now Timeout means that when you entry the number which matching with dial plan, it will dial out automatically after some time when you stop enter the number.

  • Page 61: No Key Entry Timeout

    Basic Features Configuration No Key Entry Timeout No Key Entry Timeout means that when you entry the number, it will dial out automatically after some time when you stop enter the number. To configure No Key Entry Timeout Click Webpage Setting → Preference Fill the blank of No Key Entry Timeout: for example 5(seconds).(0 means never timeout, you should press the send key the dial out the number.

  • Page 62: Label Scroll

    Basic Features Configuration You can specify the emergency telephone numbers on the IP phone for contacting the emergency services in an emergency situation. To configure emergency call via web interface: Click SettingFeaturesPhone Lock Enter the emergency services number in the Emergency field Click SaveSet to save the configuration.

  • Page 63: Show Missed Calls

    Basic Features Configuration Show Missed Calls Whether to show missed call notification on LCD To configure Label Scroll via web interface: Click the Setting  Preference Select Yes or No for Show Missed Calls. Click for the setting. Auto Logout Time Set the Web login timeout Click the Setting ...

  • Page 64: Detect Ip Conflict

    Basic Features Configuration Detect IP Conflict LCD can display message when IP conflict Click the Setting  Preference Set Enable or Disable for Detect IP Conflict. Click for the setting. Redial Mode Call redial has two ways:(1) To redial the last placed call from the IP Phone (2) To redial the call from all calls list Click the Setting ...
  • Page 65 Basic Features Configuration To disable Keypad Lock via Phone 1. Press Menu--Settings--Advanced Setting--Phone Setting--Lock 2. Press Info or Switch to change to choose Off. 2. Press Save or OK key to save the configuration. To enable Keypad Lock via Webpage 1.

  • Page 66: Suppress Dtmf Display

    Basic Features Configuration 2. To choose Disable for the Phone Lock. 3. To click to save the configuration. Suppress DTMF Display In order to ensure safety in Call process, you can choose whether to hide DTMF Click the Setting  Preference Select On or Off for Suppress DTMF Display.

  • Page 67: Other Features Settings

    2. Filled the needed value in the necessary blank. 3. Click to save the setting. Click Action URL for more how to use, or check on www.htek.com Softkey Layout This feature mainly defines which shown on the soft key in some status. For example, what the...
  • Page 68 Other features settings soft key displays when dialing, or talking. To configure Soft key via web interface: Click SettingSoftkey Layout Select Enable for Custom Softkey Select call States. Select the feature form the disable key to enable key field by Disable to Enable field.

  • Page 69: Programmable Key

    Basic Call Features Programmable Key For the default keys as Soft keys, Navigation keys and so on, you can define them as some specific feature, and it works only on the idle page. To configure Programmable Key via web interface: 1.
  • Page 70 Basic Call Features To place a call by Handset 1. Pick up the handset, or press a line key and dial the necessary number. 2. Press or press the send softkey, then the call is sending. To place a call by Headset: 1.

  • Page 71: End A Call

    Basic Call Features Placing a call by hands-free speakerphone 1. Press the , or press the Line key, then you can hear the dial tone. 2. Press the number. 3. Press or press the Send soft key, then the call is sending. To place a call by call history or Directory 1.

  • Page 72: Receive A Call

    Basic Call Features Press the Cancel soft key or press , or press To end a call under hands-free speakerphone Mode Press the Cancel soft key or press , or press Note: During the conference, to end the call is same as mentioned above. Receive a Call There are three ways to receive a call when the phone is ringing: To receive a call by handset...

  • Page 73: Auto Answer

    Basic Call Features 1. name and number of the contacts 2. name and number of the incoming call and the account which is connecting To set incoming call show mode via web interface: 1. Click setting preference 2. Select the desire mode for the incoming call show mode 3.

  • Page 74: Call Hold

    Basic Call Features To Disable Auto Answer via Webpage 1. To Click Account → Advanced 2. To choose No for the Auto Answer. 3. To click Saveset to save the configuration. Call Hold When use hold feature, the Hold icon will show on the display. To make a call on hold during three modes: To hold a call under handset mode: 1.

  • Page 75: Call Transfer

    Basic Call Features Press Hold soft key to hold the current call. Press Resume soft key to resume the call on hold. To hold a call during the speaker mode: Press Hold soft key to hold the current call. Press Resume soft key to resume the call on hold. Call Transfer This phone supports blind, attended and Semi-Attended Transfer.
  • Page 76 Basic Call Features To transfer calls across SIP domains, SIP service providers must support transfer across SIP domains. Blind transfer will usually use the primary account SIP profile. Semi-Attended Transfer 1. Press the transfer soft key during the conversation, the call is on hold now. 2.
  • Page 77 Basic Call Features Transfer to New Call via web interface 1. Click Setting → Feature → New Call 2. Select Transfer Mode via DSS key 3. Select the desired Line or Line Key and select Transfer in the Type. 4. Enter the phone number in the Value field.

  • Page 78: Call Conference

    Basic Call Features Note: if the person that wanted to be spoken to do not want to answer the call, then the person that answered the coming call could use this function. Call Conference This IP Phone supports up to 5-way conference. 5-way conference Assuming that call party A and B are in conversation.

  • Page 79: Call Forward

    Basic Call Features 10. A press line key 4, the call is placed on hold. 11. A enter the number of E and then press send soft key or 12. E answering the call. 13. A press the conference soft key, then A, B, C, D and E are now the 5-way conference is built. 14.
  • Page 80 Basic Call Features To configure busy forward With this feature, the incoming calls are immediately forwarded if the phone is busy. Press Menu →Features → Call forward →Busy forward. Press or press info soft key to select the enable choice. Enter the forward to number and on code (optional), off code (optional).
  • Page 81 Basic Call Features To cancel the forward feature via Phone Interface Press Menu →Features → Call forward→Always/Busy/No answer Forward Press or press info soft key to select the disable choice Press or Save soft key to save the configuration. To cancel the forward feature via Web Interface Setting →...

  • Page 82: Call Return

    Basic Call Features Enter the forward number or select the desired number from Directory softkey (Precondition: local directory has a or more contacts). Press or press the send soft key, then the call is forwarded. Note: If the Programmable Key or line key is set as BLF, when an incoming call ringing, press this BLF key directly to realize the dynamic forward.

  • Page 83: Call Back

    Basic Call Features Call Back When this option is set, if the phone you call is busy and does not set call waiting or voice mail, your LCD screen will prompt for call-back, as shown in figure If you press the callback, the phone will dial the Callback phone number. To configure the Call Back via Web interface 1.
  • Page 84 Basic Call Features To Change the Call Waiting Tone time via Web interface 1. Click Setting → Tones 2. Change the Tone Time as you want (for example 3s)

  • Page 85: Hide Caller Id

    Basic Call Features Hide Caller ID Just enable the anonymous call feature, you can set your ID do not appear on the other phone that you called. To configure anonymous call Press Menu →Features →Anonymous Call Press or press info soft key to change the Line ID Press or press info soft key to select the enable choice in Anonymous Call filed.

  • Page 86: Call Mute

    Basic Call Features Press or press info soft key to select the enable choice in Rejection filed. Press or Save soft key to save the configuration To cancel rejecting anonymous call Press Menu →Features →Anonymous Call Press or press info soft key to select the disable choice in Rejection filed. Press or Save soft key to save the configuration.

  • Page 87: Keypad Lock

    Basic Call Features Press the DND soft key again, and then there is no DND icon on the LCD. Keypad Lock To enable Keypad Lock via Phone 1. Press Menu--Settings--Advanced Setting--Phone Setting--Lock 2. Press Info or Switch to change choose lock type: All Keys Menu Key Function Key Lock & Answer 3.

  • Page 88: Hot Line

    Basic Call Features To Disable Keypad Lock via Webpage 1. Click Webpage Setting → Preference 2. To choose Disable for the Phone Lock. 3. To click Saveset to save the configuration. Hot Line To configure Hot Line Press Menu →Features → Hot Line Enter the Number and delay time (as present, we support off hook auto dial).

  • Page 89: Auto Redial

    Basic Call Features Fill the number in the Hotline Number and Hotline Time-out. Click to save the configuration. Delete the hotline number and save the configuration, and then now the Hotline auto dial is cancelled. Auto Redial When this option is set, if the phone you call is busy and does not set call waiting or voice mail, your LCD screen will prompt for Auto Redial, as shown in figure.

  • Page 90: Function Key Features Settings

    Function Key Features Settings Click Setting →Features → Auto Redial Select On or Off for Auto Redial. Fill the number 1~300 seconds for the Auto Redial Interval. Fill the number 1~300 times for the Auto Redial Times. Click to save the configuration. Function Key Features Settings Line It works same as Line keys.

  • Page 91: Speed Dial

    Function Key Features Settings 2. Select the wanted Key and set as Line. 3. Select the Account. 4. Click the button to save the configuration. Speed Dial With this feature, you can dial one directory by press the definite key. To configure Speed Dial feature via phone interface 1.

  • Page 92: Blf

    Function Key Features Settings Select the Account ID Click the to save the configuration. You can use the BLF (Busy Lamp Field) feature to monitor a specific one whether his phone is busy or free. When the monitored line is idle, the light is steady green. When the monitored line is ringing, the light is blinking red, press the BLF key to pick the phone up directly.

  • Page 93: Blf List

    Function Key Features Settings Press or Save soft key to save the configuration To configure a BLF key by web Click Function keys → Line or Line Key. Select the desired Line or Line Key and select BLF in the Type. Enter the monitored phone number in the Value field.
  • Page 94 Function Key Features Settings 2. Click Advanced and then fill the Eventlist BLF URL. 3. To configure BLF List Keys 3.1 ClickFunction KeysLine Key...

  • Page 95: Voice Message

    3.2 Select the BLF List in the Type Field. 3.3. Select Account 3.4 Click Saveset to save the configuration and then restart the Phone. For more information, please check BLF list Note www.htek.com web. Voice Message To configure the Voice mail feature Press Menu→Messages→Voice Mail→Set Voice Mail.

  • Page 96: Group Pickup

    Function Key Features Settings Press or Save soft key to save the configuration Then the selected Line or Line Key will work as Direct Pickup. To configure Direct Pickup feature via Web Interface Click Function keys → Line or Line Key. Select the wanted Line or Line Key and set as Direct Pickup.

  • Page 97: Call Park

    Function Key Features Settings Press or Save soft key to save the configuration To configure the Group Pick up via Web interface Click Function keys → Line or Line Key. Select the desired Line or Line Key and select Group Pickup in the Type. Enter the pickup code and followed the desired Group number in the Value field.

  • Page 98: Intercom

    Function Key Features Settings Enter the call park code in the value field. Click the button to save the configuration. Intercom When use the intercom feature, you can quickly get access connect to the configured one. To configure intercom feature via phone interface Press Menu →Features →Function Keys→Line or Line Keys as Function Keys →...

  • Page 99: Intercom Barge

    Function Key Features Settings Click the button to save the configuration. If you want to achieve the intercom feature, you must enable the “Allow Auto Answer By Call-Info” 1. Click the account 2. Select the desired account from the pull-down list of Account in the Account field. 3.

  • Page 100: Dtmf

    Function Key Features Settings Note： This feature is not available on all servers. For more information, contact your system administrator. DTMF When the key is configured as DTMF key, you are allowed to send out the desired DTMF number during the conversation. To use this feature, you should sure that the DTMF Tone is on.

  • Page 101: Prefix

    Function Key Features Settings 1. Click Function keys → Line or Line Key. 2. Select the desired Line or Line Key and select DTMF in the Type. 3. Fill the value with the Desired DTMF number. 4. Click the button to save the configuration. Prefix If the key is configured as Prefix key, you can set the number prefix (e.g.

  • Page 102: Local Group

    Function Key Features Settings 2. Select the desired Line or Line Key and select Prefix in the Type. 3. Fill the value. 4. Click the button to save the configuration. Then when you press this key, the set value is input directly. Local Group When use the Local Group feature, press the key and enter the local Contacts interface quickly.

  • Page 103: Xml Group

    Function Key Features Settings 3. Click the button to save the configuration. Then you can press the local group key to access the pre-defined contact group in the local directory quickly. XML Group When use the XML Group feature, press the key and enter the Remote Contacts interface quickly. To configure the XML group via Phone Interface 1.

  • Page 104: Ldap

    Function Key Features Settings LDAP When use the LDAP feature, you can get the LDAP Phonebook directly. To configure the LDAP via Phone Interface 1. Press Menu →Features →Function Keys→Line Keys as Function Keys → Line Key1(for example) 2. Select the wanted Line Key. 3.

  • Page 105: Broadsoft Group

    Function Key Features Settings Broadsoft Group When use the BroadSoft Group feature, press the key and enter the Remote Contacts interface quickly. To configure the Broadsoft group via Phone Interface 1. Press Menu →Features →Function Keys→Line Keys as Function Keys → Line Key1(for example) 2.

  • Page 106: Forward

    Function Key Features Settings example) 2. Select the wanted Line Key. 3. Press key to select the Conference in the type field. 4. Press or Save soft key to save the configuration To configure Conference via Web Interface 1. Click Function keys →Line Key. 2.

  • Page 107: Transfer

    Function Key Features Settings Click Function keys →Line Key. Select the desired Key and select Forward in the Type. Enter the Value with the number you want to forward Click the button to save the configuration. Transfer You are able to configure the key as a transfer key to perform the Blind/Attended Transfer. To configure the Transfer via Phone Interface 1.

  • Page 108: Hold

    Function Key Features Settings Hold The key can be configured as a hold key. You can use this key to hold and resume a call during the conversation. To configure the Hold via Phone Interface Press Menu →Features →Function Keys→Line Keys as Function Keys → Line Key1(for example) Select the wanted Line Key.

  • Page 109: Dnd

    Function Key Features Settings 4. Press or Save soft key to save the configuration To configure Group listening via Web Interface 1. Click Function keys →Line Key. 2. Select the desired Key and select Group listening in the Type. 3. Click the button to save the configuration.

  • Page 110: Redial

    Function Key Features Settings Press the DND soft key again, and then there is no DND icon on the LCD. Redial If the key is configured as Redial key, you can redial the last placed call from the IP Phone. To configure Redial via Web Interface 1.

  • Page 111: Set Sms Line Key

    Function Key Features Settings To send SMS via phone interface: 1. Click MenuMessageText MessageSet SMS 2. Enter the contents in the white field. 3. Press the save button 4. Select the account (from which account the SMS sent) 5. Enter the target number (to which account the number sent) 6.

  • Page 112: Record

    Function Key Features Settings 1. Click Function keys →Line Key. 2. Select the desired Key and select SMS in the Type. 3. Click the button to save the configuration. Record With record feature, you can record calls by pressing a record key on the phone. To configure the record via phone interface Press Menu →Features →Function Keys→Line or Line Keys as Function Keys →...

  • Page 113: Paging

    Function Key Features Settings To configure the URL record via phone interface 1. Press Menu →Features →Function Keys→ Line Keys as Function Keys → Line Key1(for example) 2. Select the wanted Line or Line Key. 3. Press key to select the URL Record. 4.

  • Page 114: Shared Line

    Function Key Features Settings 3. Click the button to save the configuration. Shared Line This feature allows subscribers to share SIP lines. Moreover it also provides status monitoring of the shared line. To configure the line key as shared line via phone interface 1.

  • Page 115: Public Hold

    Function Key Features Settings Note： This feature is not available on all servers. For more information, contact your system administrator. Public Hold The key can be configured as a public hold key. During a conversation, all members belonging to that particular SLA group can use this key to hold or resume a call. To configure the Public hold via phone interface 1.

  • Page 116: Private Hold

    Share line Htek IP Phone supports shared call appearance by Broadsoft and XCast standard. This feature allows members of the SCA group to shared SIP lines and provides status monitoring (idle, active, progressing, hold) of the shared line. When there is an incoming call designated for the SCA group,...
  • Page 117 Function Key Features Settings all of the members of the group will be notified of an incoming call and will be able to answer the call from the phone with the SCA extension registered. All the users that belong to the same SCA group will be notified by visual indicator when a user seizes the line and places an outgoing call, and all the users of this group will not be able to seize the line until the line goes back to an idle state or when the call is placed on hold (with the exception of when multiple call appearances are enabled on the server side).

  • Page 118: Hot Desking

    Function Key Features Settings 7. Press or Save soft key to save the configuration To configure the line key as line via Web Interface Click Function keys → Line or Line Key. Select the desired Line or Line Key and select Line in the Type. Enter the Value.

  • Page 119: Acd

    The ACD feature on the Htek IP Phone allows the ACD system to distribute calls from large volumes of incoming calls to the registered IP phone users. To use this feature, you should configure an ACD...

  • Page 120: Zero Touch

    Function Key Features Settings To configure the ACD via phone interface Press Menu →Features →Function Keys→Line or Line Keys as Function Keys → Line Key1(for example) Select the wanted Line or Line Key. Press or press key to select the ACD. Enter the label in the label field.

  • Page 121: Multicast Paging

    Function Key Features Settings Select the wanted Line or Line Key. Press or press key to select the zero touch Press or Save soft key to save the configuration To configure the zero touch via web interface: Click Function keys →Line Key. Select the desired Key and select zero touch in the Type.

  • Page 122: Sending Rtp Stream

    Function Key Features Settings Sending RTP Stream To configure a multicast paging key via phone interface Press Menu→Feature →line or Line Key→Line Key1（e.g.） Press or switch key to select the multicast paging in the type field. Enter the multicast IP address and port number (e.g., 224.5.6.20:2000) in the Value field. The valid multicast IP addresses range from 224.0.0.0 to 239.255.255.255.
  • Page 123 Function Key Features Settings precedence over all incoming multicast paging calls. Valid values in the Paging Barge field:  1 to 10: Define the priority of the active call, 1 with the highest priority, 10 with the lowest.  Disabled: The voice call in progress will take precedence over all incoming paging calls. Paging Priority Active The paging priority active parameter decides how the phone handles incoming multicast paging calls when there is already a multicast paging call on the phone.

  • Page 124: Upgrade

    Upgrade Note: The priorities of listening addresses are predefined: 1 with the highest priority, 10 with the lowest. Both the multicast paging sender and receiver’s phones play a warning tone when establishing a multicast paging call. Multicast listening addresses are configurable via web interface only.

  • Page 125: Pcap Feature

    Upgrade 2. Click and then confirm the setting. Pcap Feature To use pcap via web interface: 1. Click ManagementTools 2. Click Start and then operation the phone 3. When finish the operation, click stop and then click Export. 4. Then you’ll get the Pacp captures.

  • Page 126: System Log

    Mode” field needs to be set to HTTP, respectively. “Firmware Server Path” needs to be set to a valid URL of a HTTP server, server name can be in either FQDN or IP address format. Here are examples of some valid URL. e.g. firmware.mycompany.com:5688/Htek e.g. www.mycompany.com:5688/fm/Htek e.g. 218.2.83.110 Instructions for firmware upgrade via HTTP: (1) End users can choose to download the free HTTP server from http://httpd.apache.org/ or use...
  • Page 127 6. Restart the UC8xx, IP Phone will restart and auto-get firmware files from HTTP server. NOTES:  Htek recommends end-user use the Htek HTTP server. For large companies, we recommend to maintain their own TFTP/HTTP/FTP/HTTPS server for upgrade and provisioning procedures.

  • Page 128: Configuration File

    Upgrade 3. Select the firmware (fw8xx.rom )and then click Configuration File To download configuration file: 1. Click Management  Configuration Download Device Configuration 2. Then you can get a file: cfg.bin or cfg.xml To Restore a configuration file: 1. Click Management  Configuration  Restore configuration...

  • Page 129: Troubleshooting

    Troubleshooting 2. Select the xxx.bin or xxx.xml file, and then Click the then IP Phone will reboot. Troubleshooting Why is the phone LCD screen blank? 1. Ensure your phone is properly plugged into a functional AC outlet. 2. Ensure that the phone isn’t plugged into a plug controlled by a switch that is off. 3.

  • Page 130: Where To Set The Tone

    Troubleshooting Installation instructions, refer to Phone Installation  Check whether dial tone is present on one of the audio modes.  Switch between the Handset, Headset (if present) or Hands-Free Speakerphone to check whether dial tone is present for one of the audio modes. ...

  • Page 131: How To Import Server Ca Certificate

    Troubleshooting How to Import Server CA certificate?  Click ManagementServer CA How to use Vlan?  For Vlan information, please click VLAN Note...

  • Page 132: How To Use Lldp

    4. LLDP Feature on Htek IP Phones 5. Supported TLVS of IP Phones 6. Configuring LLDP Feature 7. DHCP VLAN 8. Open the DHCP VLAN on the Htek IP Phones 9. VLAN under Bridge Mode 10. VLAN underNAT Mode How to Set LCD and Web GUI? ...

  • Page 133: How To Use Auto Provision Phonebook

    Troubleshooting How to Use Auto Provision Phonebook?  Click About AP Phonebook All Documents  Click Documents Guide, you can get all tech files.

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