Htek UC912E User Manual
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Htek UC912E User Manual

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Notices Information
Htek IP Phones UC912E
User Manual
Version 2.0.4.4.45
Jun.2018
1

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Summary of Contents for Htek UC912E

  • Page 1 Notices Information Htek IP Phones UC912E User Manual Version 2.0.4.4.45 Jun.2018...

  • Page 2: Notices Information

    Nanjing Hanlong Technology CO., LTD. When this document is made available on www.htek.com , Nanjing Hanlong Technology Co., LTD. gives its right to download and print copies of this content only for private use as a user manual.

  • Page 3: Cleaning

    Notices Information Cleaning To clean the device, use an anti-static cloth. Please avoid cleaning liquids as they might damage the surface or internal electronics of the phone. FCC Statement 1. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference.

  • Page 4: Table Of Contents

    Table of Content Table of Content Notices Information.......................... 2 Copyright............................2 Safety Instructions........................2 WEEE Warning......................... 2 Cleaning............................. 3 FCC Statement..........................3 Table of Content..........................4 Getting Started..........................8 Packing List..........................8 Phone Installation........................10 1. Attach the Foot stand....................10 2. Connect the Handset and optional Headset............10 3.
  • Page 5 Table of Content IPv4&IPv6........................41 PC Port..........................42 Contact Settings........................44 Local Directory........................44 Remote Phonebook....................... 47 LDAP Phonebook......................48 Search Contact.......................50 Call History Settings.......................51 Call History........................51 Audio settings......................... 54 Ring Tone.........................54 Volume..........................56 Voice Mail Tone.......................57 Play Hold Tone........................57 Play Hold Tone Delay....................58 System Settings........................58 Dial Plan...........................58 Dial-Now Timeout......................59...
  • Page 6 Table of Content Call Return..........................80 Call Back..........................80 Call Waiting Tone........................81 Hide Caller ID..........................82 Reject Anonymous......................... 82 Call Mute..........................83 DND............................83 Hot Line............................84 Auto Redial..........................84 Function Keys Features Settings....................85 Line............................85 Speed Dial..........................86 BLF............................87 BLF List............................ 88 Voice Message........................89 Direct Pickup...........................
  • Page 7 Table of Content ACD............................114 Zero Touch..........................115 Multicast Paging........................116 Sending RTP Stream....................116 Receiving RTP Stream....................117 BT Feature.............................119 WIFI Feature..........................123 Manual........................... 123 Provision..........................126 Upgrade............................127 Factory Reset........................127 Pcap Feature........................128 System Log........................... 128 Upgrade..........................129 Configuration File.........................131 Troubleshooting..........................133 Why is the phone LCD screen blank?................

  • Page 8: Getting Started

    Getting Started Getting Started Packing List The package contains the following parts, please check if all the items are not missed: 1. The phone device 2. The footstand 3. Handset...
  • Page 9 Getting Started 4. Headset cord 5. Power adapter 6. Ethernet cable 7. Quick installation reference...

  • Page 10: Phone Installation

    Getting Started Phone Installation 1. Attach the Foot stand 2. Connect the Handset and optional Headset...

  • Page 11: Connect The Network And Power

    Getting Started 3. Connect the Network and Power Initialization After your phone has been powered up, the system boots up and performs the following steps: Automatic Phone Initialization The phone finishes the initialization process by loading the saved configuration. The phone LCD screen will display "Booting"...

  • Page 12: Status

    1. Press Menu →Status →Information 2. Press Menu →Status →Network 3. Press Menu →Status →Network→IPV4 4. Press Menu →Status →Accounts (UC912E support four accounts). To view the phone status via Web interface: 1. Login webpage (For How to login, please refer to Login) 2.

  • Page 13: Registration

    Getting Started Registration To register via phone interface: Press Menu→ Settings→ Advanced setting (default password: admin)→Accounts. Select the desired account Select Enable for Account active Select the desired profile of the account,and enter the Profile,fill the SIP Server. Fill the SIP User ID, Authenticate ID Fill the Password and Name (shown on LCD).
  • Page 14 Getting Started Additional Information: When the current input method is ABC/abc/2ab, Pressing “1”, you will find “, . ?:;” Pressing “0”, you will find “ < >(){}[]” Pressing “*”, you will find “*/”!@$” Pressing “#”, you will find “#’%&*|” To register via web interface: Login Web interface and Click Profile→...
  • Page 15 Getting Started Select Yes for Account Active. Select the desired Profile. Fill the SIP User ID, Authenticate ID, Authenticate Password and other account information. Click to save the configuration. Note: 1. All fields with must be filled. If changed, it requires a phone restart. 2.

  • Page 16: Idle Screen

    Getting Started Idle Screen Name Description It shows the phone’s time & date. For Date& time setting, see 1. Date & Time Time&Date 2. Notice It shows the phone features status, More see Icon Preview This area shows the four line key labels. Line keys are also can be used as other function keys.

  • Page 17: Getting Familiar With Your Phone

    Getting Familiar with Your Phone Getting Familiar with Your Phone Hardware Components Preview Item Description To Presentation all information about the date& time, LCD screen accounts, soft keys, messages, calls and other some information. Power Indicator LED To indicate the power status The phone supported up to 2 accounts 1.
  • Page 18 Getting Familiar with Your Phone 1. To return to idle screen. 2. To cancel the information or call on the screen. 1. To mute the voice during the call (green light). Mute key 2. To un-mute the call. To be configured as different function as: 1.

  • Page 19: Icon Preview

    Getting Familiar with Your Phone 39. Pull Call 40. Shared Line The LED lights status when set as Shared line: Stay green: Idle Stay red: Busy Blinked green: Ring Back Blinked red: A call incoming Steady orange: During a call Blinked orange: Public Hold Blinked green: Private Hold Light Drown: Unregistered...

  • Page 20: Led Instruction

    Getting Familiar with Your Phone Registered succeed Unregistered Speakerphone mode Handset mode Headset mode Mute Forward Do Not Disturb SRTP Received calls Dialed Calls Missed calls Forward calls LED Instruction This part mainly instructs the LED status. The Power LED Status describe on the premise that the LED setting all set as Yes.

  • Page 21: Power Indicator Led

    Getting Familiar with Your Phone Power Indicator LED LED Status Description Blinked green Ringing or have missed call Steady Green Idle status(Power on) Powered off. Line LED: ( Line Key set as Line) LED Status Description Steady Green Hold Steady Green Off hook or during a conversation.

  • Page 22: Other Key Led

    Getting Familiar with Your Phone a member of the SCA group in off-hook Stay green status Other member of the SCA group’s led Stay red status when a member of the SCA group in off-hook status a member of the SCA group in Private Blinked green every 500ms hold status.

  • Page 23: User Interface

    Getting Familiar with Your Phone User Interface There are two ways to customize specific configurations on your IP phone: The user interface on the IP phone  The user interface in a web browser on your PC  The hardware components keypad and LCD screen constitute the phone user interface, which allows the user to execute all call operation tasks and basic configuration changes directly on the phone.

  • Page 24: Line Key Function Overview

    Getting Familiar with Your Phone Headset Screensaver User Mode Gray Level Font Size Accounts Network Advanced Setting Phone Setting Auto Provision Factory Function System Restart Others Device Reboot Pcap Feature Line Key Function Overview Line Speed Dial BLF List Voice Mail Direct Pickup Group Pickup Call Park...
  • Page 25 Getting Familiar with Your Phone Local Group XML Group XML Browser LDAP Network Directories Conference Forward Transfer Hold Redial Call Return Record URL Record Paging Group Listening Public Hold Private Hold...
  • Page 26 Getting Familiar with Your Phone Hot Desking Zero Touch Network Group Multicast Paging Group Call Park CallPark Retrieve Pull Call Shared Line Broadsoft Group...

  • Page 27: Basic Features Configuration

    Basic Features Configuration Basic Features Configuration This part will mainly introduce the basic configuration as the Time, Language, and Volume… General Settings Web Login 1. Get the IP address: Press Menu →Status→ Information 2. Input the IP Address in the web browser. 3.

  • Page 28: Administrator Password

    Basic Features Configuration Administrator Password The password is mainly used for login the web interface or set the advanced settings through phone interface. And the default password of the administrator is: admin To change to password via Phone interface Press Menu → Settings → Advanced Setting → password (default admin) → Phone Setting →...

  • Page 29: Screen Saver

    Basic Features Configuration To change the language via Phone interface Press Menu → Settings → Basic Setting → Language. Press or Save soft key to save the configuration. To change the language via Web interface Setting → Preference →Web Language & LCD Language. Select the necessary one.
  • Page 30 Basic Features Configuration To disable screen saver via Phone interface Press Menu → Settings → Basic Setting → Screensaver... Press or press Info/Switch soft key to Choose the Time-out as off. Press or Save soft key to save the selected configuration. To Enable screen saver via Web interface To Click Setting →...

  • Page 31: Gray Level

    Basic Features Configuration To wake up screen saver via Web interface: 1. Click Setting → Preference 2. Choose Dial First Digit: Screensaver Wakes up or Screensaver Wakes up and Dial 3. Click to save the configuration. Gray Level There are 20 levels. you can change the LCD’s brightness according to your visual perception To change the gray level via Phone interface Press Menu →...
  • Page 32 Basic Features Configuration To configure time and date manually via Phone interface Press Menu → Settings → Basic Setting → Time & Date → Manual Press or change the right time, or you can input the right time. Press or Save soft key to save the configuration. To configure the Time &...
  • Page 33 Basic Features Configuration To change the Time Zone and Date Display Format via Web interface Setting → Date &Time Select the necessary one. Press to save the configuration.
  • Page 34 Basic Features Configuration To change the SIP Date Override Time via Web interface Setting → Date &Time→ SIP Date Override Time Select Yes or No for SIP Date Override Time . Click to save the configuration. To change the Account via Web interface Setting →...
  • Page 35 Basic Features Configuration To change the Daylight Saving Time via Web interface Setting → Date &Time→ Daylight Saving Time Select Disable or Enable or Auto for Daylight Saving Time. Click to save the configuration. Note: If the IP Phone cannot obtain the time and date from the Simple Network Time...

  • Page 36: Led Status Setting

    Basic Features Configuration Protocol (SNTP) server, please contact your system administrator for more information. Daylight Saving Time Daylight Saving Time (DST) is the practice of temporary advancing clocks during the summertime so that evenings have more daylight and mornings have less. Typically, clocks are adjusted forward one hour at the start of spring and backward in autumn.

  • Page 37: Network Setting

    Press or Save soft key to save the configuration. Network Setting Htek IP Phone supports IPv4、IPv6、IPv4&IPv6.They have three mode of Network: DHCP, Static, and PPPoE. The default mode is DHCP, it will obtain IP address and other information automatically. If your phone cannot contact a DHCP server for any reason, you need to configure a static IP address manually.
  • Page 38 Basic Features Configuration 1. Click Network→ Basic→ Internet Port 2. Select IPv4 for Internet Port 3. Click for the setting. To configure DHCP via Phone interface: 1. Press Menu→ Settings→ Advanced Setting (password: admin) → Network→ WAN Port→ IPv4→ DHCP mode. 2.

  • Page 39: Ipv6

    Basic Features Configuration 2. Enter the User ID and password 3. Click Save and restart the phone. To configure Network via Web interface: 1. Click Network→ Basic→ IPv4 setting 2. Select the desired Type: DHCP, Static or PPPoE 3. Filled the necessary information. 4.
  • Page 40 Basic Features Configuration 1. Press Menu→ Settings→ Advanced Setting (password: admin) → Network→ WAN Port → IP Port Mode. 2. Press to change the IP Port Mode.. 3. Press or Save soft key to save the configuration. To configure IPv6 via Web interface: 1.

  • Page 41: Ipv4&Ipv6

    Basic Features Configuration To configure Network via Web interface: 1. Click Network→ Basic→ IPv6 setting 2. Select the desired Type: DHCP, Static 3. Fill required fields. 4. Click the SaveSet and restart the phone. IPv4&IPv6 If you set IP Mode to IPv4&IPv6,IP phone will support both IPv4 and IPv6 address. The settings of DHCP, Static, and PPPoE are same as above.

  • Page 42: Pc Port

    Basic Features Configuration To configure IPv4&IPv6 via Web interface: 1. Click Network→ Basic→ Internet Port 2. Select IPv4&IPv6 for Internet Port 3. Click for the setting. Note: Wrong network parameters may result in inaccessibility of your phone and may also have an impact on your network performance. For more information about these parameters, contact your system administrator.
  • Page 43 Basic Features Configuration To configure Bridge via Web interface: 1. Click Network→ PC Port 2. Select As Bridge. 3. Click and restart the phone To configure Router via Web interface: 1. Click Network→ PC Port 2. Select As Router 3. Fill the IP address and other necessary information. 4.

  • Page 44: Contact Settings

    Basic Features Configuration Contact Settings This section provides the operating instructions for managing contacts. The topics include: Local Directory  Remote Phonebook  LDAP  Search Contact  Local Directory In the directory, you can add or delete your friends, business partner or anyone others’ phone No.
  • Page 45 Basic Features Configuration To add contacts via Web interface Click Directory→ Directory Enter the name, number and some other information. Press and then press button. B: To add contacts into blacklist To add blacklist manually via Phone interface Press Menu → DIR → BlackList Press Group soft key.
  • Page 46 Basic Features Configuration Enter the necessary information as Name, Phone number… Press Save soft key or to add the contacts successfully. To add blacklist from history via Phone interface Press History soft key or press Menu → History → Local History Press to select the targeted one.

  • Page 47: Remote Phonebook

    Basic Features Configuration Note: If the xml file and CSV file more than 1000 contacts, the phone will only upload 1000 contacts. Remote Phonebook To set Remote Phonebook via Web interface: 1. Login the webpage and click Directory→ Remote Phone Book 2.

  • Page 48: Ldap Phonebook

    Basic Features Configuration For More detail, please refer to: Remote Phonebook www.htek.com Note: Every remote contact only support 1000 contacts. LDAP Phonebook When use the LDAP feature, you can get the LDAP Phonebook directly. To configure LDAP via Web interface: 1.
  • Page 49 Basic Features Configuration To Configure LDAP Key To configure LDAP Key via Web interface: 1. Click Function Keys→ Line Key→ choose Line Key 2(for example) 2. Select LDAP in the Type field. 3. Click to save the configuration. To Configure LDAP Key via Phone interface: 1.

  • Page 50: Search Contact

    When press the LDAP Key the LCD will display as following: For More detail, please refer to LDAP Notes www.htek.com Search Contact You can search contact in all contacts, local contacts, remote contacts and LDAP contact. To search contact in all contacts: 1.

  • Page 51: Call History Settings

    Basic Features Configuration To search contact in LDAP contacts: 1. Click the LDAP function key. 2. Enter the first character or more of contact’s name. 3. Select the desired the remote contact and click Enter soft key. 4. Then IP Phone will display the relevant contacts automatically within Search Delay. Call History Settings Call History This phone maintains call history lists of Dialed Calls, Received Calls, Missed Calls and...
  • Page 52 Basic Features Configuration To delete an entry from the call history list via Phone interface: 1. Press the History soft key. 2. Press Right or Left Key to switch among All Calls, Missed Calls, Received Calls, Dialed Calls and Forwarded Calls. 3.
  • Page 53 Basic Features Configuration To dial a call from Call History via Web interface: Click Directory→ Call History Select the desired history item, and click Tel Number. Then the call is dialed on phone.

  • Page 54: Audio Settings

    Basic Features Configuration To Dial a call from Call History via Phone interface: 1. Press History soft key or press Menu → History → Local History 2. Press to select the targeted one. 3. Press the Send soft key, or , or , or the corresponding line key.
  • Page 55 Basic Features Configuration Press or Save soft key to save the configuration. To adjust the Ring Tone Type via Web interface Setting → Preference →Ring Tone Select the wanted one Click to save the configuration. To configure Distinctive Ring Tone via Phone interface Press Directory Select the target contact Press Detail soft key to edit the contact.

  • Page 56: Volume

    Basic Features Configuration Volume You can adjust the volume for the phone by the volume keys: To adjust the Ring tone volume via Phone interface Option 1: Press on the idle page Option 2: Press during the call is ringing.

  • Page 57: Voice Mail Tone

    Basic Features Configuration To adjust the handset volume via Phone interface Press during a call in handset mode. To adjust the headset volume via Phone interface Press during a call in headset mode. To adjust the speaker Volume via Phone interface Press during a call in speaker mode.

  • Page 58: Play Hold Tone Delay

    Basic Features Configuration Play Hold Tone Delay When you hold the phone. How many seconds to play beep? Click the Setting  Preference Set Enable or Disable for Play Hold Tone Delay. Click for the setting. System Settings Dial Plan Dial plan is a string of characters that governs the way this phone processes the inputs received from your phone keypad.

  • Page 59: Dial-Now Timeout

    Note: Illegal input will fall back to default: {[x*]+}. For More, please refer to dial plan www.htek.com Dial-Now Timeout Dial-Now Timeout means that when you entry the number which matching with dial plan, it will dial out automatically after some time when you stop enter the number.

  • Page 60: No Key Entry Timeout

    Basic Features Configuration No Key Entry Timeout No Key Entry Timeout means that when you entry the number, it will dial out automatically after some time when you stop enter the number. To configure No Key Entry Timeout Click Webpage Setting → Preference Fill the blank of No Key Entry Timeout: for example 5(seconds).(0 means never timeout, you should press the send key the dial out the number.

  • Page 61: Label Scroll

    Basic Features Configuration Label Scroll When setting function keys, you need to set the label of the function keys. If the words are too long to show on the label, you can use this function to make labels scroll. Another approach is to set the labels to long label mode.

  • Page 62: Auto Logout Time

    Basic Features Configuration Auto Logout Time Set the Web login timeout Click the Setting → Preference Set number 1~5000 min for Auto Logout Time. Click for the setting. Reboot in Talking This function is to allow reboot during the calls or not Click the Setting ...

  • Page 63: Keypad Lock

    Basic Features Configuration Click for the setting. Keypad Lock To enable Keypad Lock via Phone interface 1. Press Menu--Settings--Advanced Setting--Phone Setting--Lock 2. Press key or Info or Switch to change choose lock type: All Keys, Menu Key, Function Key, Lock & Answer 3.

  • Page 64: Suppress Dtmf Display

    Basic Features Configuration To Disable Keypad Lock via Web interface 1. Click Web interface Setting → Features 2. To choose Disable for the Phone Lock. 3. To click SaveSet to save the configuration. Suppress DTMF Display In order to ensure safety in Call process, you can choose whether to hide DTMF Click the Setting →...

  • Page 65: Other Features Settings

    Action URL To configure action url via Web interface: 1. Click Setting→ Action URL 2. Filled the needed value in the necessary blank. 3. Click to save the setting. Click Action URL for more how to use, or check on www.htek.com...

  • Page 66: Softkey Layout

    Other features settings Softkey Layout This feature mainly defines which shown on the soft key in some status. For example, what the soft key displays when dialing, or talking. To configure Soft key via Web interface: Click Setting→ Softkey Layout Select Enable for Custom Softkey Select Call States.

  • Page 67: Programmable Key

    Other features settings Note: 1. When there more than 5 items in the Enable field, the last soft key will display More, and last two item will show in the next page soft key, you can check by press more. Programmable Key For the default keys as Soft keys, Navigation keys and so on, you can define them as some specific feature, and it works only on the idle page.

  • Page 68: Basic Call Features

    Basic Call Features Basic Call Features Place a Call There are three ways to dialing a call: Handset, Headset and Hands-free speakerphone. To place a call by Handset 1. Pick up the handset, or press a line key and dial the necessary number. 2.

  • Page 69: End A Call

    Basic Call Features To place a call by call history or Directory 1. Press the History/ DIR soft key (On the idle page) or Menu → History /Directory 2. Press to select the targeted one. 3. Press the Send soft key, or , or , or the corresponding line key, then the call is sending.

  • Page 70: Receive A Call

    Basic Call Features Note: During the conference, to end the call is same as mentioned above. Receive a Call There are three ways to receive a call when the phone is ringing: To receive a call by handset Pick up the handset and now the conversation is built. To receive a call by headset Press and now the conversation is built.

  • Page 71: Auto Answer

    Basic Call Features To set incoming call show mode via Web interface: 1. Click Setting→ Preference 2. Select the desire mode for the incoming call show mode 3. Click to save the setting. Auto Answer Enable auto answer feature, you will answer all incoming call automatically. To enable Auto Answer via Web interface To Click Profile →...

  • Page 72: Call Hold

    Basic Call Features Call Hold When use hold feature, the Hold icon will show on the display. To make a call on hold during three modes: To hold a call under handset mode: 1. Press Hold soft key to hold the current call. 2.
  • Page 73 Basic Call Features Enter the number that transfers to. Press Transfer soft key , and now the blind transfer completed. Attended Transfer When you use this feature, you can 1. Press Transfer soft key during the conversation, the call is on hold now. 2.
  • Page 74 Basic Call Features Hold transfer on hook: Setting → Features → Transfer Setting: Hold Transfer On Hook: ON. A place a call to B, B answer, A press the hold soft key and place a call to C, A cancel the call when C is ringing or answering, then C and B in the same call and the transfer is successful.
  • Page 75 Basic Call Features 4. Enter the phone number in the Value field. Note: if the person that wanted to be spoken to do not want to answer the call, then the person that answered the coming call could use this function. Transfer Release Trigger This option defines when the phone sends BYE to the server to release the transferred call.

  • Page 76: Call Conference

    Basic Call Features Call Conference This IP Phone supports up to 5-way conference. 5-way conference Assuming that call party A and B are in conversation. A wants to bring C, D and E in a conference A press the Conference soft key, the call is placed on hold. A enter the number of C and then press Send soft key or C answer the call.

  • Page 77: Call Forward

    Basic Call Features Note: does not answer the call, can back to continue the conversation with B; Once hangs up the call, the conference is ended, while if drops the call, A&C A&B conversation continues. The conference feature is not available on all servers. For more information, contact your system administrator.
  • Page 78 Basic Call Features Enter the Forward To number. Press or Save soft key to save the configuration. To configure no answer forward No Answer Forward: Incoming calls are forwarded if not answered after some time. Press Menu →Features → Call Forward →No Answer Forward. Press or press Info/Switch soft key to select the enable choice Enter the Forward To number and After Ring Times.
  • Page 79 Basic Call Features To cancel the forward feature via Phone interface Press Menu →Features → Call Forward →Always/Busy/No Answer Forward Press or press Info/Switch soft key to select the disable choice Press or Save soft key to save the configuration. To cancel the forward feature via Web interface Setting →...

  • Page 80: Call Return

    Basic Call Features (Precondition: local directory has one or more contacts). Press or press the Send soft key, then the call is forwarded. Note: If the Programmable Key or line key is set as BLF, when an incoming call ringing, press this BLF key directly to realize the dynamic forward.

  • Page 81: Call Waiting Tone

    Basic Call Features If you press the callback, the phone will dial the Callback phone number. To configure the Call Back via Web interface 1. Click Setting →Features →Callback . 2. Fill the Callback phone number. 3. Click to save the configuration. Call Waiting Tone 1.

  • Page 82: Hide Caller Id

    Basic Call Features 2. Change the Tone Time as you want (for example 3s) Hide Caller ID Just enable the unknown/hidden caller feature, by enabling Anonymous call feature thereby the receiver won’t be able to know who is calling them. To configure anonymous call Press Menu →Features →Anonymous Call →Account ID 1 Press...

  • Page 83: Call Mute

    Basic Call Features Press or press Info/Switch soft key to select the enable choice in Rejection filed. Enter the Reject On Code (optional), Reject Off Code (optional). Press or Save soft key to save the configuration To cancel rejecting anonymous call Press Menu →Features →Anonymous Call →Account ID 1 Press or press Info/Switch soft key to select the disable choice in...

  • Page 84: Hot Line

    Basic Call Features To disable DND feature via Phone interface Press the DND soft key again, and then there is no DND icon on the LCD. Hot Line To configure Hot Line Press Menu →Features → Hot Line Enter the Number and Delay time (as present, we support off hook auto dial). Press or Save soft key to save the configuration To configure Hotline auto dial via Web interface...

  • Page 85: Function Keys Features Settings

    Function Keys Features Settings Click Setting →Features → Auto Redial Select On or Off for Auto Redial. Fill the number 1~300 seconds for the Auto Redial Interval. Fill the number 1~300 times for the Auto Redial Times. Click to save the configuration. Function Keys Features Settings Line It works same as Line keys.

  • Page 86: Speed Dial

    Function Keys Features Settings Speed Dial With this feature, you can dial one number by pressing the configured speed dial key. To configure Speed Dial feature via Phone interface 1. Press Menu →Features →Function Keys →Line Keys as Function Keys → Line Key2(for example) 2.

  • Page 87: Blf

    Function Keys Features Settings You can use the BLF (Busy Lamp Field) feature to monitor a specific extension number whether the extension is busy or free. When the extension you are monitoring is idle, the light is steady green. When the monitored extension is ringing, the light is blinking red, press the BLF key to pick the phone up directly.

  • Page 88: Blf List

    Function Keys Features Settings Note: This feature is not available on all servers. For more information, contact your system administrator. BLF blink: Turn this option on to make the BLF icon blink when the monitored extension is talking. After setting the BLF key, do not need to restart the phone. BLF List To configure BLF List via Web interface: 1.

  • Page 89: Voice Message

    3.3. Select Account 3.4 Click SaveSet to save the configuration and then restart the Phone. For more information, please check BLF list Note www.htek.com web. Voice Message To configure the Voice mail feature via Phone interface Press Menu →Messages →Voice Mail →Set Voice Mail.
  • Page 90 Function Keys Features Settings Enter the Account NO.1/2/3/4/5/6 Press or Save soft key to save the configuration To configure Voice Mail Line Key via Web interface: 1. Click Function keys → Line Key. 2. Select the wanted Key. 3. Enter the desired voicemail feature codes in the Value field. 4.

  • Page 91: Direct Pickup

    Function Keys Features Settings Press or Save soft key to save the configuration To leave a voice mail: You can leave a voice mail when the receiver is busy or its inconvenient for them to answer the call. Follow the voice prompt from the system server to leave a voice mail, and then hang up.

  • Page 92: Group Pickup

    Function Keys Features Settings Enter the value. Press key to select the Account ID. Press or Save soft key to save the configuration Then the selected Line Key will work as Direct Pickup. To configure Direct Pickup feature via Web interface Click Function keys →...

  • Page 93: Call Park

    Function Keys Features Settings number in the Value field. Press key to select the Account ID. Press or Save soft key to save the configuration To configure the Group Pick up via Web interface Click Function keys → Line Key. Select the desired Line Key and select Group Pickup in the Type.

  • Page 94: Intercom

    For More information for Call Park, please see: Call park note www.htek.com/ Intercom When use the intercom feature, you can quickly get access connect to the configured one. To configure intercom feature via Phone interface Press Menu →Features →Function Keys →Line Keys as Function Keys →...

  • Page 95: Intercom Barge

    Function Keys Features Settings Select the Account ID. Press or Save soft key to save the configuration Then the selected Line Key will work as intercom. To configure Intercom feature via Web interface Click Function keys → Line Key. Select the wanted Line Key. Enter intercom codes followed by desired number in the Value field.

  • Page 96: Dtmf

    Function Keys Features Settings Click the Setting  Preference Set On or Off for Intercom Barge. Click for the setting. Note: This feature is not available on all servers. For more information, contact your system administrator. DTMF When the key is configured as DTMF key, you are allowed to send out the desired DTMF number during the conversation.

  • Page 97: Prefix

    Function Keys Features Settings 1. Click Function keys → Line Key. 2. Select the desired Line Key and select DTMF in the Type. 3. Fill the value with the Desired DTMF number. 4. Click the button to save the configuration. Prefix If the key is configured as Prefix key, you can set the number prefix (e.g.

  • Page 98: Local Group

    Function Keys Features Settings 4. Click the button to save the configuration. Then when you press this key, the set value is input directly. Local Group When use the Local Group feature, press the key and enter the local Contacts interface quickly.

  • Page 99: Xml Group

    Function Keys Features Settings XML Group When use the XML Group feature, press the key and enter the Remote Contacts interface quickly. To configure the XML Group via Phone interface 1. Press Menu →Features →Function Keys →Line Keys as Function Keys → Line Key2(for example) 2.

  • Page 100: Ldap

    Function Keys Features Settings LDAP When use the LDAP feature, you can get the LDAP Phonebook directly. To configure the LDAP via Phone interface 1. Press Menu →Features →Function Keys →Line Keys as Function Keys → Line Key2(for example) 2. Press key to select the LDAP in the Type field.

  • Page 101: Broadsoft Group

    Function Keys Features Settings 1. Press Menu →Features →Function Keys →Line Keys as Function Keys → Line Key2(for example) 2. Press key to select the XML Browser in the Type field. 3. Fill the access URL for xml browser 4. Press or Save soft key to save the configuration To configure the XML Browser via Web interface 1.

  • Page 102: Conference

    Conference The Htek IP Phone supports up to 5-way conference. You are allowed to configure the programmable key to be used as a conference key. This key works same as To configure the Conference via Phone interface 1.

  • Page 103: Forward

    Function Keys Features Settings Forward If the key is configured as Forward key, press this key under the idle status, the IP phone will turn to the Always Forward interface and you can set the Forward to number, then when there is any call to the number will be forwarded to the set number automatically. To configure the Forward via Phone interface 1.

  • Page 104: Hold

    Function Keys Features Settings 3. Enter the Number to transfer to 4. Press or Save soft key to save the configuration To configure Transfer via Web interface 1. Click Function keys →Line Key. 2. Select the desired Key and select Transfer in the Type. 3.

  • Page 105: Group Listening

    Function Keys Features Settings Group Listening With this feature, when you have an active call, you can listen using Handset and Free- speaker, but only can use the handset to speak. To configure the Group listening via Phone interface 1. Press Menu →Features →Function Keys →Line Keys as Function Keys → Line Key2(for example) 2.

  • Page 106: Redial

    Function Keys Features Settings 1. Click Function keys →Line Key. 2. Select the desired Key and select DND in the Type. 3. Click the button to save the configuration. To enable DND feature Press the DND soft key when the phone is idle status, and then DND icon shown on the LCD.

  • Page 107: Set Sms Line Key

    Function Keys Features Settings 4. Input the content of SMS, and click Send. To send SMS via Phone interface: 1. Click Menu→ Messages→ Text Message→ Set SMS 2. Enter the contents in the blank field. 3. Press the Send button 4.

  • Page 108: Record

    Function Keys Features Settings 1. Click Function keys →Line Key. 2. Select the desired Key and select SMS in the Type. 3. Click the button to save the configuration. Record With record feature, you can record your calls by pressing the record key . To configure the record via Phone interface Press Menu →Features →Function Keys →Line Keys as Function Keys →...

  • Page 109: Url Record

    Function Keys Features Settings URL Record The phone sends HTTP URL request to trigger a recording. Contact your system administrator for the predefined URL. To configure the URL record via Phone interface 1. Press Menu →Features →Function Keys→ Line Keys as Function Keys → Line Key2(for example) 2.

  • Page 110: Shared Line

    Shared Line Htek IP Phone supports “Share Call Appearance” by Broadsoft and XCast standard. This feature allows members of the SCA group to shared SIP lines and provides status monitoring (idle, active, progressing, hold) of the shared line. When there is an incoming...

  • Page 111: Public Hold

    Function Keys Features Settings To configure the line key as line via Phone interface 1. Press Menu →Features →Function Keys →Line Keys as Function Keys → Line Key2(for example) 2. Press key to select the Line in the Type field. 3.

  • Page 112: Private Hold

    Function Keys Features Settings To configure the Public hold via Phone interface 1. Press Menu →Features →Function Keys →Line Keys as Function Keys → Line Key2(for example) 2. Press key to select the Public Hold in the Type field. 3. Press or Save soft key to save the configuration To configure public hold via Web interface 1.

  • Page 113: Hot Desking

    Function Keys Features Settings 2. Select the desired Key and select Private Hold in the Type. 3. Click the button to save the configuration. Hot Desking Hot Desking originates from the definition of being the temporary physical occupant of a work station or surface by a particular employee.

  • Page 114: Acd

    The ACD feature on the Htek IP Phone allows the ACD system to distribute calls from large volumes of incoming calls to the registered IP phone users. To use this feature, first you should configure an ACD key in the advance settings.

  • Page 115: Zero Touch

    Function Keys Features Settings Press or Save soft key to save the configuration To configure the ACD via Web interface: 1. Click Function keys →Line Key. 2. Select the desired Key and select ACD in the Type. Enter the label in the Label field. Select the desired account from the pull-down list of Account field.

  • Page 116: Multicast Paging

    Function Keys Features Settings Press the Zero Touch key when the IP Phone is idle. Press the OK soft key and the IP Phone will enter the WAN Port interface; you can change the WAN Type by pressing the Navigation keys. Press the Next soft key to enter Network interface, then you can configure some information.

  • Page 117: Receiving Rtp Stream

    Function Keys Features Settings To configure a multicast paging key via Web interface 1. Function keys->Line key: 2. Select the desired Key and select Multicast Paging in the Type. 3. Enter the multicast IP address and port number (e.g., 224.5.6.20:2000) in the Value field.
  • Page 118 Function Keys Features Settings You can only configure the codec by Web interface. To configure multicast codec key via Web interface 1. Click Directory ->Multicast Paging: 2. Select the desired codec from the pull-down list of Multicast Codec 3. Click the button to save the configuration.

  • Page 119: Bt Feature

    BT Feature BT Feature Htek IP Phone Model 912E supports the Bluetooth feature. The Model 912E connects to a wide range of Bluetooth Headset, compatible with Bluetooth specification V4.0 and backwards compatible with 1.1, 1.2, 2.0 and 3.0. How to Enable headset mode? To configure the headset mode via Phone interface: 1.
  • Page 120 BT Feature How to Activate Bluetooth? To activate Bluetooth via Phone interface: 1. Find Menu then navigate as follows: Menu->Settings->Basic Setting->Bluetooth: 2. Press the save button to save the configuration 3. You will see the Bluetooth icon on phone’s homepage status bar during the idle status. (This icon means that phone has no pair the Bluetooth device) How to Pair the Bluetooth Headset to the Phone? Open the Bluetooth pairing mode on Bluetooth headset:...
  • Page 121 BT Feature 3. All detected Bluetooth headsets will display on the phone: 4. Choose the desired Bluetooth Device from the list and connect to it: 5. If the Bluetooth Device is connected/paired successfully, you will see the “Connect Success!” and connected successfully icon; If you want to disconnect with this Bluetooth device, you can press the “Enter”...
  • Page 122 BT Feature How to edit device information? How to edit device information on phone interface: Find Menu then navigate as follows: Menu->Settings->Basic Setting->Bluetooth: Edit Device Information. Press the enter button, you can edit the Device Name: Note: The phone must be in the headphone mode to normally use the Bluetooth function. Answering Calls How to answer an incoming call? With the Bluetooth headset paired, press the multifunction key on the Bluetooth headset...

  • Page 123: Wifi Feature

    WIFI Feature With the Bluetooth headset paired, press the multifunction key on the Bluetooth headset to end a call. WIFI Feature Our new model 912E supports the Wi-Fi feature which allows users to experience the flexible deployment. When the Wi-Fi feature is enabled, the IP phone will automatically scan the available wireless networks.
  • Page 124 WIFI Feature How to Connect the 912E To an Available Wireless Network? Connect to an available wireless network via Phone interface: 1. Find Menu then navigate as follows Menu->Settings->Basic Setting->Wi-Fi: Available Network(s) 2. Press the Enter button, you will see many available wireless networks: 3.
  • Page 125 WIFI Feature 2. You wireless network’ detail information follow: Menu->Status->Information: Or as follow: Menu->Settings->Basic Setting->Wi-Fi: wireless status: How to Disconnect Wireless Network? Disconnect wireless network via Phone interface: 1. Find Menu then navigate as follows Menu->Settings->Basic Setting->Wi-Fi: The Storage Network: 2.

  • Page 126: Provision

    WIFI Feature Select a Security Mode Enter the desired wireless network (SSID) If the wireless network is secure, please enter its password in the password field. 3. Press the “Save” button to save the configuraion: You can choose this wireless network to connect it. Note: Contact your network administrator for the Wi-Fi password.

  • Page 127: Upgrade

    Upgrade Menu->Settings->Basic Setting->Wi-Fi. Press the Switch button to switch to the Provision Mode and enter. Press and or press Switch button to turn on Wi-Fi feature Select Security Mode->Enter the SSID value for Wi-Fi->Enter WPA Share Key value. Note: When you connect the Ethernet cable, you can enable the Wi-Fi feature. But you have to disable the Wi-Fi feature if you want to use the wired network.

  • Page 128: Pcap Feature

    Upgrade Pcap Feature To use pcap via Web interface: 1. Click Management→ Tools 2. Click Start and then operation the phone 3. When finish the operation, click Stop and then click Export. 4. Then you’ll get the Pacp captures. System Log To download system log via Web interface:...

  • Page 129: Upgrade

    “Upgrade Mode” field needs to be set to HTTP, respectively. “Firmware Server Path” needs to be set to a valid URL of a HTTP server, server name can be in either FQDN or IP address format. Here are examples of some valid URL. e.g. firmware.mycompany.com:5688/Htek e.g. www.mycompany.com:5688/fm/Hteke.g. 218.2.83.110 Instructions for firmware upgrade via HTTP: (1) End users can choose to download the free HTTP server from http://httpd.apache.org/...
  • Page 130 IP Phone. If the configured firmware server is found and a new code image is available, the UC912E will attempt to retrieve the new image files by downloading them into the UC912E’s SDRAM. During this stage, the UC912E’s LEDs will blink fastly until the checking/downloading process is completed.

  • Page 131: Configuration File

    Upgrade Document & Firmware. Oversea users are strongly recommended to download the binary files and  upgrade firmware locally in a controlled LAN environment. To upgrade manually via the Web configuration interface 1. Click Management → Upgrade 2. Click Management → Upgrade 3.
  • Page 132 Upgrade To Restore a configuration file: 1. Click Management → Configuration →Configure File 2. Select the xxx.bin or xxx.xml file, and then Click the , then IP Phone will reboot.

  • Page 133: Troubleshooting

    Troubleshooting Troubleshooting Why is the phone LCD screen blank? Ensure your phone is properly plugged into a functional AC outlet.  Ensure that the phone isn’t plugged into a plug controlled by a switch that is off.  If the phone is plugged into a power strip, try plugging it directly into a wall outlet ...

  • Page 134: How To Download Xml Configuration

    Troubleshooting How to download XML Configuration? Click Management→ Configuration→  How to Import Trusted CA certificate? Click Management→ Trusted CA ...

  • Page 135: How To Import Server Ca Certificate

    4. LLDP Feature on Htek IP Phones 5. Supported TLVS of IP Phones 6. Configuring LLDP Feature 7. DHCP VLAN 8. Open the DHCP VLAN on the Htek IP Phones 9. VLAN under Bridge Mode 10. VLAN underNAT Mode How to Set LCD and Web GUI?

  • Page 136: How To Upgrade Via Ftp

    Troubleshooting How to Upgrade via FTP? Click How to Upgrade Note  How to make Ringtone? Click How to Make Ringtone  How to use Open VPN? Click Open VPN note  Provisioning Guide on Free PBX Click Set Auto Provision on FreePBX ...

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