Faq - RGBlink mini-mx User Manual

Input Voltage
Maximum Power
Working Temperature
Environment
Humidity
Physical Weight
Dimension

5.2 FAQ

1. Fail to power on mini-mx?
A: Please check whether the power supply is connected first, and use it correctly according to the power supply
standard of your country/region. If still failed to power on mini-mx, please check whether the power cord is
damaged. Please contact us if the device is damaged during transportation..
2. If there is a power supply problem with the mini-mx.
A：Please try to change the power adapter (support 36W).
3. mini-mx upgrade notes.
A：Please connect U disk with standard OTG cable for upgrade. If the upgrade file cannot be recognized, please
check whether its in .img format; If the file still cannot be recognized, please replace the OTG cable or contact us..
4. mini-mx cannot control PTZ.
A： Please make sure that the IP address of mini-mx and PTZ are in the same network segment. For example, the IP
address of PTZ is 192.168.5.163. Please also set the IP address of mini-mx to 192.168.5.X ( (2~254) except163
Outside), confirm on mini XPOSE whether the Visca port number in the PTZ settings is the corresponding port
number, for example, the Visca port number of the PTZ of RGBlink is 1259.
5. mini-mx USB 3.0 RECORD cannot recognize U disk.
A：Please format the U disk (exFAT, FAT32).
6. mini-mx USB 3.0 WEBCAM cannot be recognized/recognized without picture(black picture).
A：Please confirm whether the computer configuration meets the following conditions, if not, please select one of
the following methods 6.1)-6.5) for testing:
Windows：
CPU:i5 and above
© Xiamen RGBlink Science & Technology Co., Ltd.
| support@rgblink.com | www.rgblink.com
Ph: +86 592 5771197
Type-C 12V/3A
36W
0 ℃ ~45 ℃
10%~85% RH
Net 1.48kg
Packaged 2.80kg
Net 280.0mm × 222.6mm × 63.5mm
Packaged 332.0mm × 238.5mm × 109.0mm
42