Error And Warning Messages - KVH Industries TracPhone V11 HTS User Manual

Error and Warning Messages

This section lists the error and warning message codes that might
appear on the TracPhone V11-HTS web interface, front panel LCD,
and/or system logs to indicate a system problem. Many of these faults
should only be repaired by a KVH-certified technician; contact KVH
Technical Support for assistance (see
Support" on page
No.
100
101
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103
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146).
Description
Error: There is an open circuit in the antenna data cable.
Check the cable.
Error: There is a short circuit in the antenna data cable.
Check the cable.
Warning: The ICM is not providing the proper DC power
to the antenna (this DC voltage must be present to enable
the antenna's AC power circuit). Check the wires on the
back of the ICM.
Warning: A software update file was not found on the USB
device. Try these steps:
• Remove the USB device from the ICM, wait 10 seconds,
then reinsert it.
• Verify that a valid TracPhone V11-HTS update file is
present on the USB device in its root directory.
• Replace the update file on the USB device with a new file.
• Use a different USB device.
Warning: The software update file you selected is corrupt.
Try a new update file.
Warning: The ICM is unable to read from or write to its
internal memory (EEPROM). Contact KVH.
Error: The ICM has lost communications with the antenna.
Try these steps:
• Check the vessel AC power connection to the antenna.
• Check the wiring on the back of the ICM.
• Check the antenna data cable.
• Try turning the system off, then back on.
TracPhone V11-HTS User's Guide
"Contacting KVH Technical
Troubleshooting
121