KVH Industries TracPhone V11 HTS User Manual page 110

TracPhone V11-HTS User's Guide
Troubleshooting
116
Step 2: Check for Blockage
If the antenna is continuously searching for the satellite, check the area
around the antenna for blockage. The antenna needs an unobstructed
view of the sky to receive satellite signals. Common causes of blockage
include other onboard masts or structures, severe weather, and nearby
buildings, bridges, trees, or other vessels.
NOTE: You can determine which direction the antenna is pointing by
viewing the Home page on the web interface or the "CURRENT AZ/EL"
status message on the ICM front panel LCD (go to Status > Antenna/ACU
Status> Current Az/El).
If there is no blockage, you might be located outside of the mini-VSAT
Broadband service coverage area (for a coverage map, visit
www.kvh.com/minivsatmap). If there is partial blockage causing
intermittent antenna performance, you can set up a tracking avoidance
zone to avoid tracking in that direction (see
Avoidance Zones" on page
Step 3: Try Accessing the KVH Test Page
Try accessing the KVH test page at http://test.minivsat.net (only works
via mini-VSAT Broadband). If the KVH test page appears in your
browser, but you still can't access any other web page, there might be
an account or hub issue – contact KVH Technical Support (see
"Contacting KVH Technical Support" on page
Step 4: Check Power and Cables
Make sure power is applied to all system components. Also make sure
all cables are connected tightly.
Step 5: Restart the System
Try restarting the system at the TracPhone V11-HTS web interface (see
"Hardware Restart" on page
interface, turn off the ICM at the front panel, then turn it back on.
"Setting Up Tracking
44).
146).
159). If you cannot access the web