Initial Steps For Any Problem - KVH Industries TracPhone V11 HTS User Manual

Initial Steps for Any Problem

If you are experiencing a problem with your TracPhone system, first
follow these basic steps:
Step 1a: Check System Status Information on the Web Interface
Open a web browser window on any computer on the network and
enter http://minivsat.kvh to access the TracPhone V11-HTS web
interface.
NOTE: This web address may not work on all platforms and browsers. It also
will not work in certain network configurations. If the web interface does not
appear, enter the ICM's IP address instead (default is 192.168.6.1). You can
find this address on the ICM front panel LCD (go to Settings > Network
Settings > IP Assignments).
The Home page provides system status information. Check the
following:
• Connection Status: "Online" indicates the system is connected to
the mini-VSAT Broadband service.
• Antenna State: "Tracking" indicates the antenna is tracking the
satellite.
• My Phone: "Online & Ready" indicates the ICM's built-in MTA is
connected to the enhanced voice service.
If a status message differs from the normal indications listed above,
refer to "Status Information" on page
displayed, refer to
Step 1b: Check System Status Information on the ICM Front Panel
If you are unable to connect to the web interface, you can find similar
status information on the front of the ICM. Check the following:
• ICM LCD: "Online Tracking" indicates the system is connected to
the mini-VSAT Broadband service and the antenna is tracking the
satellite.
• LEDs: All LEDs should be lit green.
If a status message differs from the normal indication listed above,
refer to "Status Information" on page
message is displayed, refer to
page 121. If an LED is not lit green, refer to
page 139.
129. If an error message is
"Error and Warning Messages" on page
129. If an error or warning
"Error and Warning Messages" on
TracPhone V11-HTS User's Guide
Troubleshooting
121.
"LED Indicators" on
115