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12
Troubleshooting
This section provides instructions for general troubleshooting tasks.
Basic Troubleshooting
The following table contains descriptions and solutions for common problems encountered
when installing or operating the Workstation 820.
Table 12-1
Problem
The workstation does
not start and does not
show the splash screen.
The workstation does
not start.
The operator LCD
remains blank after 30
seconds.
Basic Troubleshooting
Possible Causes
No power to the
workstation.
The system board may
be defective.
Solution
For configurations without the Peripheral
Expansion Module:
•
Verify the Workstation 8 Series power
supply is connected to the Power In
port on the Workstation 820.
For configurations with the Peripheral
Expansion Module:
•
Verify the System cable is connected to
the Workstation 820 Power In port and
the System In port on the Peripheral
Expansion Module.
•
Verify the Workstation 8 Series power
supply is connected to the Power In
port on the Peripheral Expansion
Module.
For all configurations: Verify your country-
specific C5 power cord is fully inserted into
the Workstation 8 Series power supply.
Contact your Oracle MICROS
representative.
12-1
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