Oracle MICROS 820 Setup Manual
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Oracle MICROS 820 Setup Manual

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Oracle® MICROS Workstation 820
Setup Guide
F80859-02
June 2023

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Summary of Contents for Oracle MICROS 820

  • Page 1 Oracle® MICROS Workstation 820 Setup Guide F80859-02 June 2023...
  • Page 2 Oracle Corporation and its affiliates disclaim any liability for any damages caused by use of this software or hardware in dangerous applications.

  • Page 3: Table Of Contents

    Mounting the Workstation 820 on the Vertical Stand Mounting the Workstation 820 on the Low Profile Stand Installing the Ethernet Adapter Cable for Oracle MICROS Workstation 8 Series Mounting the Workstation 820 and Peripheral Expansion Module on the Low Profile Stand 4-11 Initial Workstation Startup –...
  • Page 4 Workstation 820 Port Power Considerations for Peripheral Devices Software Components Workstation 8 Series Platform Microsoft Windows 10 IoT Enterprise Operating System Oracle Linux for MICROS Operating System Oracle Linux for MICROS Commands Workstation Accessibility Features Diagnostics Utility Starting the Diagnostics Utility...
  • Page 5 Safety and Handling Safety Agency Compliance Statements 13-1 Safety Precautions 13-1 Modifications to Equipment 13-1 Placement of an Oracle Product 13-2 SELV Compliance 13-2 Power Cord Connection 13-2 Care and Handling 13-3 Equipment Placement 13-3 Electromagnetic Interference 13-3 Cleaning the Workstation 8...

  • Page 6: Audience

    Preface Audience This document is intended for those who set up, install, and operate Oracle Workstation 8 Series workstations. It is not specific to a particular software application. Admonitions Unless specified, the information in this document applies to each configuration of the Workstation 8 Series.

  • Page 7: Documentation

    Chapter 1 Documentation • Screenshots of each step you take Documentation Oracle Food and Beverage product documentation is available on the Oracle Help Center at http://docs.oracle.com/en/industries/food-beverage/. Revision History Date Description of Change June 2023 • Initial publication. June 2023 •...

  • Page 8: Workstation 820

    Workstation 820 Overview The Workstation 820 features a clean, modern design that complements any commercial space and provides the performance, flexibility, and reliability your business needs to succeed. Customize your Workstation 820 with accessories designed to integrate seamlessly with minimal setup time, or choose a preassembled Workstation 8 configuration to get up and running ASAP.

  • Page 9: Workstation 820 System Unit Basic Features

    Workstation 820 System Unit Basic Features The Workstation 820 System Unit includes the following basic features. Note: Oracle MICROS offers the Workstation 820 in multiple configurations. Depending on the configuration, your workstation may not include some of the features described in this document.
  • Page 10 Chapter 2 Workstation 820 System Unit Basic Features Figure 2-1 Workstation 820 System Unit Basic Features Table 2-1 Oracle MICROS Workstation 820 System Unit Basic Features Feature Description 1. RFID scan area (optional) Reads MICROS Contactless Employee ID Cards for employee sign in.

  • Page 11: Workstation 820 System Unit Input/Output (Io) Panel

    IO ports. Network Lets you connect the Workstation 820 system unit to a wired network via the Ethernet adapter cable for Oracle MICROS Workstation 8 Series. Note: It is not necessary to remove the protective cover from the Network port if wireless networking or the Peripheral Expansion Module will be used.

  • Page 12: Technical Specifications

    Basic audio confirmations. HD Audio, single speaker. Network • 1 - Network port. (Requires Ethernet adapter cable for Oracle MICROS Workstation 8 Series for direct connection to Ethernet port) • Wi-Fi (optional): Intel Wi-Fi 6E AX210 (Gig+) 802.11ax Tri Band 2x2 160MHz channels, BT5.3...
  • Page 13 Chapter 2 Technical Specifications Table 2-3 (Cont.) Technical Specifications for the MICROS Workstation 820 Feature Description Dimensions • Workstation only: 329.11mm x 215.79mm x 17mm (12.95 x 8.49 x 0.67 inches) • Workstation with Vertical Stand: 329.11mm x 289mm x 182mm (12.95 x 11.38 x 7.17 inches) •...

  • Page 14: The Peripheral Expansion Module

    The Peripheral Expansion Module Overview The optional Peripheral Expansion Module provides expanded connectivity for current and future needs. Peripheral Expansion Module Basic Features Figure 3-1 Peripheral Expansion Module Basic Features...

  • Page 15: Peripheral Expansion Module Stand Mounting Points

    Description 1. Captive screw The captive screw secures the Peripheral Expansion Module to Workstation 8 Series stands. Use the Oracle 2.5mm hex key to tighten. 2. Stand mounting edge The stand mounting edge slides into the mounting slot on Workstation 8 Series stands.

  • Page 16: Pin Reference For Selected Peripheral Expansion Module Ports

    Chapter 3 Peripheral Expansion Module Basic Features Pin Reference for Selected Peripheral Expansion Module Ports This section provides additional information about selected ports on the Peripheral Expansion Module. IDN (RS422/232) You can configure the IDN connector to run in RS422 mode or RS232 mode as shown in the following table.

  • Page 17: Cd(1), Cd(2) Series 2 Cash Drawer

    Chapter 3 Peripheral Expansion Module Basic Features Figure 3-5 Serial Port Pin Reference CD(1), CD(2) Series 2 Cash Drawer The Series 2 Cash Drawer connector is an 8-pin Mini-DIN. You can convert this connector into a legacy MICROS 4-pin DIN cash drawer connector using a P/N 300290-020-PT cable.

  • Page 18: Workstation Setup And Software Installation - Basic Steps

    Workstation Setup and Software Installation – Basic Steps This section provides basic workstation hardware setup guidance and describes the software setup process that occurs when you turn on your new workstation. Workstation 8 Series Stands and Mounts All Workstation 8 Series stands and mounts feature identical Release, Lock/Unlock, and Stand Information Contacts, allowing you to rapidly swap stands and workstations without worrying about compatibility.

  • Page 19: The Oracle 2.5Mm Hex Key

    The Oracle 2.5mm Hex Key Oracle provides a 2.5mm hex key with many Workstation 8 Series hardware products. The hex key lets you perform a number of important tasks such as locking and unlocking a workstation/stand assembly, releasing the workstation from a stand,...

  • Page 20: Mounting The Workstation 820 On The Vertical Stand

    Figure 4-2 Oracle 2.5mm hex key Storing the Oracle 2.5mm Hex Key Workstation 8 Series stands include a storage slot in the cable organizer for a single Oracle 2.5mm hex key, as shown below. Figure 4-3 Hex key storage slot on Workstation 8 Series stands Mounting the Workstation 820 on the Vertical Stand Unpack the Vertical Stand box.
  • Page 21 Insert the stand base into the front foam slot with the Peripheral Expansion Module (Oracle logo upside down) facing the box handle, and then place the stand body in the box behind it with the cable facing the stand base.
  • Page 22 Chapter 4 Mounting the Workstation 820 on the Vertical Stand Figure 4-6 Threading the System cable and tightening captive screws Connect the system cable to the System port on the Peripheral Expansion Module. Route the cable through the rubber cable organizer as shown in Figure 4. Note: Workstation 8 Series ports and cables are color-coded to simplify assembly.
  • Page 23 Connecting the system cable to the Workstation 820 Power In port Insert the Workstation 820 into the four openings on the Vertical Stand mounting plate until it clicks into place, and then use the Oracle 2.5mm hex key or equivalent to lock the...
  • Page 24 Chapter 4 Mounting the Workstation 820 on the Vertical Stand Figure 4-10 Mounting the Workstation 820 on the Vertical Stand Connect the Workstation 8 Series power supply to the Power In port on the Peripheral Expansion Module. Route the cable through the rubber cable organizer as shown below. Figure 4-11 Connecting the Workstation 8 Series power supply Connect your country-specific power cord to the Workstation 8 Series power supply.

  • Page 25: Mounting The Workstation 820 On The Low Profile Stand

    Unpack the Low Profile Stand box. Retain the box and foam for potential storage or shipping needs. Insert the Workstation 820 into the four openings on the Low Profile Stand mounting plate until it clicks into place, and then use the Oracle 2.5mm hex key or equivalent to lock the assembly (optional).

  • Page 26: Installing The Ethernet Adapter Cable For Oracle Micros Workstation 8 Series

    Workstation 820. Installing the Ethernet Adapter Cable for Oracle MICROS Workstation 8 Series The Ethernet Adapter Cable for Oracle MICROS Workstation 8 Series lets you connect Workstation 820 configurations without a Peripheral Expansion Module to a wired network.
  • Page 27 Mounting the Workstation 820 on the Low Profile Stand Figure 4-14 Ethernet Adapter Cable for Oracle MICROS Workstation 8 Series Connect the Ethernet Adapter Cable for Oracle MICROS Workstation 8 Series to the Network port on the Workstation 820. Follow the cable routing path as shown below.

  • Page 28: Mounting The Workstation 820 And Peripheral Expansion Module On The Low Profile Stand

    Retain the boxes and foam for potential storage or shipping needs. Insert the Workstation 820 into the four openings on the Low Profile Stand mounting plate until it clicks into place, and then use the Oracle 2.5mm hex key or equivalent to lock the assembly (optional).
  • Page 29 Mounting the Workstation 820 and Peripheral Expansion Module on the Low Profile Stand Figure 4-17 Mounting the Peripheral Expansion Module on the Low Profile Stand Tighten the Peripheral Expansion Module captive screw with the Oracle 2.5mm hex key or equivalent. Figure 4-18 Tightening the Peripheral Expansion Module captive screw Connect the system cable to the Power In port on the Workstation 820 and the System port on the Peripheral Expansion Module.
  • Page 30 Chapter 4 Mounting the Workstation 820 and Peripheral Expansion Module on the Low Profile Stand Figure 4-19 Connecting and routing the system cable Connect the Workstation 8 Series power supply to the Power In port on the Peripheral Expansion Module. Follow the cable routing path shown in Figure 4. 4-13...

  • Page 31: Initial Workstation Startup - Microsoft Windows 10

    Installer icon and following the prompts. Upon successful completion, the workstation is connected to your application’s CAL server. For more information, refer to the latest version of the Oracle Hospitality Simphony Client Deployment Guide on the Oracle Help Center at https://docs.oracle.com/en/industries/food-...

  • Page 32: Initial Workstation Startup - Oracle Linux For Micros

    Initial Workstation Startup – Oracle Linux for MICROS Initial Workstation Startup – Oracle Linux for MICROS The first time you start your workstation you must complete the Oracle Linux for MICROS operating system setup. Follow the prompts to complete the Oracle Linux for MICROS setup.

  • Page 33: Workstation Accessories Setup And Use

    Workstation Accessories Setup and Use This section contains instructions for setting up and using Workstation 8 Series accessories. Customer Facing Display for Vertical Stand Choose the location (left or right) on the Vertical Stand to mount the Customer Facing Display. Place the Customer Facing Display assembly against the Vertical Stand base, aligning the captive screws with the corresponding holes in the stand.

  • Page 34: Customer Facing Display For Low Profile Stand

    Locate the Customer Facing Display mounting point cover with the Oracle logo. Figure 5-2 Locating the Customer Facing Display mounting point cover Use the Oracle 2.5mm hex key or equivalent to loosen the stand captive screws holding the cover in place, and then remove the cover. Figure 5-3...

  • Page 35: Freestanding Customer Facing Display

    Chapter 5 Freestanding Customer Facing Display Figure 5-4 Mounting the Customer Facing Display on the Low Profile Stand Connect the cable to the Workstation 820 USB(CFD) port. If you are adding a Customer Facing Display to an existing Workstation 8 Series configuration with a Peripheral Expansion Module, connect the cable to the Peripheral Expansion Module USB(CFD) port.

  • Page 36: Installing The Customer Display With Pole Mount On A Cash Drawer Or Other Surface

    Chapter 5 Installing the Customer Display with Pole Mount on a Cash Drawer or Other Surface Installing the Customer Display with Pole Mount on a Cash Drawer or Other Surface Figure 5-6 Customer Display with Pole Mount To attach the Customer Display with Pole Mount to a cash drawer or other surface without a cable routing hole: Tighten the pole base plate captive screws, if required.
  • Page 37 Chapter 5 Installing the Customer Display with Pole Mount on a Cash Drawer or Other Surface To attach the Customer Display with Pole Mount to a cash drawer or other surface with a cable routing hole: Tighten the pole base plate captive screws, if required. Guide the cable through cable routing hole.

  • Page 38: Power Management States

    Power Management States The following power management states are available for the Workstation 820: • Unplugged The Advanced Configuration and Power Interface (ACPI) specification refers to the unplugged state as mechanical off. In this state: – The AC power cord is not connected to a wall outlet. –...

  • Page 39: Workstation 820 Port Power Considerations For Peripheral Devices

    *Based on the default BIOS power settings. **Microsoft Windows: Pressing the power button begins a graceful shutdown. This behavior is based on the Windows power button management setting. Oracle Linux for MICROS: Pressing the power button initiates a graceful shutdown.

  • Page 40: Software Components

    Native-device interoperability provides manageability and a connected organization. Oracle Linux for MICROS Operating System The Workstation 820 is available with the Oracle Linux for MICROS operating system pre- installed. Oracle Linux for MICROS is specifically designed for Oracle MICROS workstations...

  • Page 41: Oracle Linux For Micros Commands

    Chapter 7 Oracle Linux for MICROS Commands Oracle Linux for MICROS Commands Note: Most deployments of Oracle Linux for MICROS do not require extensive Linux command line operations. Oracle Linux for MICROS commands are case sensitive. Open another terminal •...

  • Page 42: Workstation Accessibility Features

    Workstation Accessibility Features The following table contains the workstation accessibility features for the Workstation 8 Series configurations with the Microsoft Windows 10 IoT Enterprise operating system. Table 8-1 Accessibility Features for the Workstation 8 Series with the Microsoft Windows 10 IoT Enterprise Operating System Feature Behavior Setup...
  • Page 43 Chapter 8 Table 8-1 (Cont.) Accessibility Features for the Workstation 8 Series with the Microsoft Windows 10 IoT Enterprise Operating System Feature Behavior Setup On-Screen Keyboard The Use click sound option Select Control Panel > Ease of lets you hear a sound when Access Center >...
  • Page 44 Chapter 8 Table 8-1 (Cont.) Accessibility Features for the Workstation 8 Series with the Microsoft Windows 10 IoT Enterprise Operating System Feature Behavior Setup Speech Recognition Windows Speech Recognition Select Control Panel > Speech lets you control your PC with Recognition.

  • Page 45: Diagnostics Utility

    Press Start. Press File Explorer. Navigate to the C:\Bin\ folder. Double-tap WS8_Diagnostic_Utility_X.X.X.X.exe. For workstations with Oracle Linux for MICROS: From Simphony OPS, press Ctrl+Alt+Fx (where x = 4, 5, or 6) to open another terminal window. Log in as possupport user.

  • Page 46: Bios Configuration

    BIOS Configuration This section describes how to access the BIOS System Configuration Utility. The Oracle MICROS Workstation 820 ships with the BIOS pre-configured for optimal performance. In most cases you will not need to change settings. Starting the BIOS System Configuration Utility...

  • Page 47: Equipment Dimensions

    Equipment Dimensions This section contains the equipment dimensions for Workstation 8 Series hardware. Note: All dimensions shown in millimeters. Workstation 820 Dimensions Workstation 820 with Vertical Stand Dimensions Note: All dimensions shown in millimeters. 11-1...

  • Page 48: Workstation 820 With Low Profile Stand Dimensions

    Chapter 11 Workstation 820 with Low Profile Stand Dimensions Workstation 820 with Low Profile Stand Dimensions Note: All dimensions shown in millimeters. 11-2...

  • Page 49: Peripheral Expansion Module Dimensions

    Chapter 11 Peripheral Expansion Module Dimensions Peripheral Expansion Module Dimensions Note: All dimensions shown in millimeters. 11-3...

  • Page 50: Troubleshooting

    For all configurations: Verify your country- specific C5 power cord is fully inserted into the Workstation 8 Series power supply. The workstation does The system board may Contact your Oracle MICROS not start. be defective. representative. The operator LCD remains blank after 30 seconds.
  • Page 51 Expansion Module: Area Network. • Verify the Ethernet adapter cable for The workstation is Oracle MICROS Workstation 8 Series is connected to an inactive connected to the Network port on the or improperly Workstation 820. configured LAN port. •...
  • Page 52 For DC Power, connect the product only to earthed power systems that are completely contained within one building. Modifications to Equipment Do not make mechanical or electrical modifications to the equipment. Oracle is not responsible for regulatory compliance of a modified Oracle product. 13-1...
  • Page 53 Caution: Oracle products are designed to work with power systems having a grounded neutral (grounded return for DC-powered products). To reduce the risk of electric shock, do not plug Oracle products into any other type of power system. Contact your facilities manager or a qualified electrician if you are not sure what type of power is supplied to your building.
  • Page 54 Chapter 13 Care and Handling Figure 13-1 Disconnect Multiple Power Cords Care and Handling Equipment Placement • Keep the Workstation 8 Series within an operating temperature between 0C (32F) and 50C (122F). • If you are placing your equipment in an area adjacent to carpeting, use an anti-static grade of carpeting.

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