Troubleshooting Opioid Halo - Masimo Opioid Halo User Manual

Troubleshooting Opioid Halo

The following section lists possible symptoms, the potential cause, and next steps.
Symptom
Masimo Halo App
does not turn on
Masimo Halo App
turns off
Masimo Halo App
does not
communicate with
Home Medical Hub
Potential Causes
• Low battery on smart
phone.
• Masimo Halo App needs
to be updated.
• Incompatible smart
phone.
• Low battery on smart
phone.
• Masimo Halo App needs
to be updated.
• Incompatible smart
phone.
• The Home Medical Hub
is not powered on.
• smart phone is out of
proximity to the Home
Medical Hub.
• Bluetooth on the smart
phone is not turned on
and/or not correctly
configured.
• Smart phone does not
support Bluetooth Low
Energy (BLE).
Next Steps
• Recharge your smart phone. Refer to the Smart
phones Operator's Manual or Directions for Use.
• Check for Masimo Halo App updates.
• Check compatibility for your Smart phone. See
Specifications on page 47.
• Contact Masimo Customer Support. See
Contacting Masimo on page 64.
• Recharge your smart phone. Refer to the smart
phones Operator's Manual or Directions for Use.
• Check compatibility for your smart phone. See
Specifications on page 47.
• Check for Masimo Halo App updates.
• Contact Masimo Customer Support. See
Contacting Masimo on page 64.
• Ensure the Home Medical Hub is plugged in.
• Ensure your smart phone is near the Home
Medical Hub.
• Ensure Bluetooth on the smart phone is turned
on.
• Check smart phone compatibility. See
Specifications on page 47.
• Update the smart phone software. Refer to the
smart phones Operator's Manual or Directions
for Use.
• Contact Masimo Customer Support. See
Contacting Masimo on page 64.
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