Masimo Opioid Halo User Manual page 47

Symptom
User alarms do not
appear during events
Masimo Halo App
does not detect that
the sensor is
connected
Potential Causes
• Incorrect user currently
logged into the App.
• Wi-Fi network not
available.
• System settings have
changed.
• Sensor not properly
placed on user.
• Sensor not properly
paired to the Home
Medical Hub.
• Damaged sensor.
• Internal failure.
Next Steps
• Ensure Opioid Halo is connected to Wi-Fi.
• Ensure the correct user is logged into Masimo
Halo App.
• Restart And login to the system.
• Ensure alert notification settings are turned on.
• Contact Masimo Customer Support. See
Contacting Masimo on page 64.
• Reapply the sensor.
• Pair the chip with the Home Medical Hub.
• Replace sensor.
• Turn the Home Medical Hub off and on by
unplugging the device then plug it in to start up
• Contact Masimo Customer Support. See
Contacting Masimo on page 64.
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