Masimo Opioid Halo User Manual page 42

Displayed Messages
"Home Medical Hub
Disconnected"
"Home Medical Hub
Disconnected from
Server"
"Home Medical Hub
Error"
"Unable to connect to Wi-
Fi"
"The username entered
already exists, please try
another"
"This Home Medical Hub
has already been
registered to an account"
"The Entered Code is
Invalid"
"Battery low Warning"
"Wireless Sensor
Disconnected"
"Wireless Sensor
Disconnected during an
alert"
Potential Causes
Home Medical Hub
has disconnected from
the App.
Home Medical Hub
has disconnected from
the Masimo SafetyNet
Alert Cloud.
Internal error.
When connecting to
Wi-Fi Fails due to
timeout or invalid
password.
Username already
exists with another
user.
Home Medical Hub
has been registered
by another user.
• Emergency contact
confirmation code is
entered incorrectly.
• Password reset
code was entered
incorrectly.
Sensor battery is low.
Sensor is not
monitoring.
Sensor becomes
disconnected from
Home medical Hub
during an alarm event.
Next Steps
Attempt to connect the Home Medical Hub again.
Follow instructions on the App or the Home Medical
Hub section of this manual to reconnect.
Check Wi-Fi connection of Home Medical Hub.
Follow instructions on the App or the Home Medical
Hub section of this manual to reconnect.
There seems to be an issue with your Home Medical
Hub. Contact Masimo Technical Support. See
Contacting Masimo on page 64.
Retry connecting or enter the correct password.
Please choose another username.
Contact Masimo Service. See Contacting Masimo
on page 64.
Enter the correct code.
Replace sensor.
Ensure proper sensor placement steps are
completed and you are obtaining readings.
Reconnect the sensor to the Home Medical Hub.
Follow instructions on the setup section of this
manual to complete setup.
If you still experience issues, please contact Masimo
Technical Support. See Contacting Masimo on
page 64.
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