Masimo Opioid Halo User Manual page 46

Symptom
Cloud unavailable
Incorrect user data is
displayed
NO user data is
displayed
Delayed data updates • Wi-Fi is not correctly
Potential Causes
• Wi-Fi is not turned on
and/or not correctly
configured.
• Wireless service is weak
or unavailable in the
current location.
• Incorrect user currently
logged into Opioid Halo.
• Incorrect user logged in.
• Wi-Fi is not correctly
configured.
• smart phone settings
are incorrect.
configured.
Next Steps
• Ensure the smart phone is within range of the
wireless network for connection to the system.
• Check that the wireless feature for smart phone
is on and correctly configured. Refer to the smart
phones Operator's Manual or Directions For Use.
• Check Wi-Fi network settings and availability.
• Check wireless availability for location.
• Update the smart phone software. Refer to the
smart phones Operator's Manual or Directions
for Use.
• Contact Masimo Customer Support. See
Contacting Masimo on page 64.
• Ensure the correct user is logged into the
Masimo Halo App.
• Restart App and login to the system.
• Contact Masimo Customer Support. See
Contacting Masimo on page 64.
• Ensure the correct user is logged into the
Masimo Halo App.
• Restart App and login to the system.
• Check that the wireless feature is correctly
configured. Refer to the smart phones Operator's
Manual or Directions for Use.
• Check network settings and availability. May
have to call the network provider for further
assistance.
• Contact Masimo Customer Support. See
Contacting Masimo on page 64.
• Check that the wireless feature is correctly
configured. Refer to the smart phones Operator's
Manual or Directions for Use.
• Check network settings and availability. You may
need to call the network provider for further
assistance.
• Restart App and login to the system.
• Contact Masimo Customer Support. See
Contacting Masimo on page 64.
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