Masimo Opioid Halo User Manual page 43

Displayed Messages
"Obstructed Battery Port" Sensor is not
"Place Sensor on
Properly"
"EMS Disabled"
"EMS Location may be
Inaccurate"
Potential Causes
monitoring.
Sensor is not
monitoring.
• The Home Medical
Hub has
disconnected from
the sensor.
• The App has
disconnected from
the Masimo
SafetyNet Alert
Cloud.
The App cannot
determine if you are
currently at the
registered EMS
address.
Next Steps
Please keep the sensor battery clear of any direct
contact.
Reapply the sensor. You can also visit the options
menu to view the sensor placement videos
• Please restore the connection between the sensor
and the Home Medical Hub.
• Please check your Wi-Fi Network to ensure the
App can connect to the Masimo SafetyNet Alert
Cloud.
If you still experience issues, please contact Masimo
Technical Support. See Contacting Masimo on
page 64.
If you are not at the registered address, EMS might
not be able to reach you. This message appears
when the sensor is disconnected from the Home
Medical Hub, or your location cannot be determined.
Please check your Wi-Fi Network to ensure the App
can connect to the Masimo SafetyNet Alert Cloud.
If you still experience issues, please contact Masimo
Technical Support. See Contacting Masimo on
page 64.
41