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Symptom
Home Medical Hub
does not connect to
Wi-Fi or Cloud
Opioid Halo sensor
does not pair with
Home Medical Hub
Home Medical Hub
turns off (not lit up)
Home Medical Hub
speaker does not
work (no sound or
muffled sound)
Potential Causes
• The Home Medical Hub
is not plugged in.
• Incorrect Wi-Fi network
selected.
• Incorrect Wi-Fi
password in entered.
• Wi-Fi network is not
correctly configured.
• Masimo SafetyNet Alert
Cloud may be down.
• The Home Medical Hub
is not plugged in.
• Masimo chip is not
plugged into sensor.
• Sensor is not in close
proximity with Home
Medical Hub during
pairing.
• Incorrect user logged in.
• The Home Medical Hub
has been registered with
another account.
• Depleted sensor battery.
• The Home Medical Hub
is not plugged in.
• Internal components
may not be working
properly.
• Speaker may be
blocked by environment
(ex. blankets or other
appliances).
• Internal components
may not be working
properly.
Next Steps
• Ensure the Home Medical Hub is plugged in.
• Ensure smart phone is connected to correct Wi-
Fi network.
• Ensure correct Wi-Fi network is selected.
• Ensure correct Wi-Fi password is entered.
• Check that the wireless features are correctly
configured. Refer to the smart phones Operator's
Manual or Directions for Use.
• Check network settings and availability. You may
need to call the network provider for further
assistance.
• Contact Masimo Customer Support. See
Contacting Masimo on page 64.
• Ensure the Home Medical Hub is plugged in.
• Ensure the chip is firmly plugged into sensor.
See Attaching the Wireless Sensor on page
24.
• Ensure <sensor is in close proximity with the
Home Medical Hub during pairing.
• Ensure correct user is logged in.
• Contact Masimo Customer Support. See
Contacting Masimo on page 64.
• Ensure the Home Medical Hub is plugged in.
• Contact Masimo Customer Support. See
Contacting Masimo on page 64.
• Turn the Home Medical Hub on and off by
unplugging the unit.
• Check that the device speaker is not muffled.
• Check that the Home Medical Hub is on a flat
surface with minimal objects surrounding it.
• Contact Masimo Customer Support. See
Contacting Masimo on page 64.
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Table of Contents
Troubleshooting
