Chapter 9: Troubleshooting; Troubleshooting Radical-7, Radius-7, And Moc-9 Modules; Troubleshooting Root - Masimo Root Operator's Manual

Chapter 9: Troubleshooting

Troubleshooting Radical-7, Radius-7, and MOC-9 Modules

For information on troubleshooting values that are provided from Radical-7, Radius-7, and
MOC-9 modules, refer to their respective Instructions for Use or Operator's Manuals.

Troubleshooting Root

Symptom
Root does not turn on.
Root turns on, but
Main Screen is dim or
blank.
Touch functionality is
not responsive.
Not displaying data
from Radical-7,
Radius-7, or MOC-9
modules.
Iris screen does not
display connection
status for standalone
devices.
www.masimo.com
Possible Cause
Power Button not
pressed long
enough.
The battery may be
depleted.
One of the fuses is
not operating
properly.
The brightness
setting is not
correct.
Internal failure.
Connection error.
Connection error.
Correction
Press Power Button for two (2) seconds.
Connect Root to AC power to charge battery.
Replace the fuse. See Replacing the Fuses on
page 103.
Adjust the brightness setting. See Brightness
on page 53.
If the condition persists, Root requires service.
Contact Masimo Technical Support. See
Return Procedure on page 105.
Root requires service. Contact Masimo
Technical Support. See Return Procedure on
page 105.
Ensure that the connections are securely in
place and properly plugged in, or that the
cable is not defective. For Radius-7, ensure
that the device is paired with Root via
Bluetooth. Refer to Operator's Manual of
Radius-7 for more information.
Unplug and replug the Iris Adapter.
89 Masimo