Lock Double Beeps Every 6 Seconds; Deadlatch Monitor Is Not Working; Rex (Request To Exit) Is Not Working; Door Position Switch Is Not Working - Assa Abloy LOCKWOOD 3782 Troubleshooting Manual

Lock double beeps every 6 seconds

• Double beeping every 6 seconds indicates that the lock cannot communicate with the motor.
o Lock should be returned for investigation.

Deadlatch monitor is not working

• Confirm correct wires are being used by testing with a multi-meter
o Signal should be open when the auxiliary bolt is out and closed when auxiliary bolt is depressed
• Check the door gap does not exceed 5mm (6.5mm is absolute maximum)
• Check that the auxiliary bolt fully extends when the door is open
o If not, loosen furniture, lock and cover plate mounting screws and re-adjust to ensure proper operation of the
auxiliary bolt

REX (Request to Exit) is not working

• Confirm correct wires are being used by testing with a multi-meter
o With NO/NC switch to NC - signal should be open when the handle is turned and closed when the handle is
released
• REX will not operate when the lock is set to Escape-Escape
• REX operates on the handle that is set to Escape only
• Confirm that the NO/NC (Normally Open / Normally Closed) switch on the side of the lock is set correctly and
switch has travelled to selected side fully.

Door position switch is not working

• Confirm correct wires are being used by testing with a multi-meter
o Signal should be closed when a magnet is placed below bottom mounting screw and open when magnet is
removed.
• Confirm the door position magnet is installed at correct position below the strike.
• Confirm door position magnet can attract a ferrous item.

Lock status monitor is not working

• Confirm correct wires are being used by testing with a multi-meter
o Signal should be open when the lock is unlocked and closed when lock is locked
• Lock status monitor state will only change when the lock is powered (the lock will only change state when powered
as well)

LED is not active

• Lock is supplied with LEDs de-activated. Refer to instructions on how to activate the LEDs
• Having the LED's programmed as active can also assist in fault finding the installation
7 Lockwood 3782EL Trouble Shooting Guide
1300 LOCK UP (1300 562 587) lockweb.com.au