Sungrow AC011E-01 User Manual
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Sungrow AC011E-01 User Manual

Sungrow AC011E-01 User Manual

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User Manual
AC Charger
AC011E-01
AC011E-
01-UEN-Ver13-202306
AC011E-01-UEN-Ver13-202306

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Summary of Contents for Sungrow AC011E-01

  • Page 1 User Manual AC Charger AC011E-01 AC011E- 01AC ChargerUser ManualAC011E- 01-UEN-Ver13-202306 AC011E-01-UEN-Ver13-202306...

  • Page 3: All Rights Reserved

    Software Licenses • It is prohibited to use data contained in firmware or software developed by SUNGROW, in part or in full, for commercial purposes by any means. • It is prohibited to perform reverse engineering, cracking, or any other operations that compromise the original program design of the software developed by SUNGROW.

  • Page 4: About This Manual

    Please read this manual carefully before using the product and keep it properly in a place for easy access. All contents, pictures, marks, and symbols in this manual are owned by SUNGROW. No part of this document may be reprinted by the non-internal staff of SUNGROW without written authorization.
  • Page 5 Indicates moderate-risk potential hazards that, if not avoided, may lead to death or serious injury. Indicates low-risk potential hazards that, if not avoided, may lead to minor or mod- erate injury. Indicates potential risks that, if not avoided, may lead to device malfunctions or fi- nancial losses.

  • Page 7: Table Of Contents

    Contents All Rights Reserved .....................I About This Manual......................II 1 Product Overview .....................1 1.1 Introduction ....................1 1.2 Appearance and Dimensions................1 1.3 LED Signals ....................4 1.4 System Overview ...................5 1.5 Load Management..................7 2 Installation ......................8 2.1 Installation Requirements................8 2.2 Unpacking and Inspection ................9 2.3 Installation Tools...................
  • Page 8 6.1 Access iEnergyCharge .................30 6.1.1 Download and Install ................31 6.1.2 Sign up and Log in ................31 6.2 Operation.....................32 6.2.1 Establish a Connection ................32 6.2.2 Add the Charger to Your Account ............33 6.2.3 Scan the QR Code to Charge...............34 6.2.4 Add RFID Charge Cards..............34 6.2.5 Regulate Current During Charging............35 6.2.6 Set Up Load Balancing ................35 6.2.7 Enable Offline Charging...............36...

  • Page 9: Product Overview

    Product Overview Introduction The AC011E-01 charger (hereinafter referred as "charger" or "AC-Charger") is used for AC charging of electric vehicles (BEV/PHEVs) and can be either wall-mounted or pole-mounted, with the following advantages. Ease of Use EV drivers can start and stop charging via RFID charge card, iSolarCloud or iEnergyCharge.
  • Page 10 1 Product Overview User Manual Model Nameplate Description Position Note AC Charger Nominal power (kW) European standard Screen configuration • 0: without screen M1 card configuration • 1: with card Version (Optional) • Default: version for usage together with SHRT for 3-phase combo-solution •...
  • Page 11 User Manual 1 Product Overview Electrical Connection Ports figure 1-1 Ports table 1-1 Label Explanation Position Description Charging cable output (pre-assembled with charging cable) RS485 communication interface (SHRT connection) AC input (AC connection)

  • Page 12: Led Signals

    1 Product Overview User Manual Dimensions figure 1-2 Dimensions (in mm) LED Signals table 1-2 LED Signals LED Signal Description Standby mode The blue LED blinks slowly (on for 1 s and off for 4 s) Vehicle charging The blue LED blinks (on for 1 s and off for 1 s) Charging ended The blue LED is glowing Vehicle plugged in...

  • Page 13: System Overview

    In both charging scenarios, with standard and advanced version, smart charging visualization via App is possible. In addition to charging from the grid, the ad- vanced versions support intelligent energy consumption usage in combination with SUNGROW's 3-phase combo solution. Stand-alone EV Charger figure 1-3 System topology diagram of EV charger...
  • Page 14 Protected house loads directly connected to the Backup loads inverter. Non-protected house loads. They will be discon- Normal loads nected in case of grid failure. AC-Charger AC011E-01 For SUNGROW's solar-storage-EV charging solution, please refer to the user manual of related inverter. See "8.2 Additional Information".

  • Page 15: Load Management

    A smart energy meter that monitors power usage DTSU666 Smart En- and helps to avoid power outages caused by ergy Meter (optional) peak electricity during home charging. Utility grid TT, TN-C, TN-S, TN-C-S. Energy consumed by home appliances. House loads • AC011E-01 Charger • AC011E-01 L1...

  • Page 16: Installation

    Installation Respect all local standards and requirements during mechanical installation. Any damage or malfunction with the charger caused by negligence or improper use will not be eligible for service and replacement under the warranty. Installation Requirements Location Requirements Select an optimal mounting location for safe operation, long service life and expected performance.

  • Page 17: Unpacking And Inspection

    After receiving the product, check whether the appearance and structural parts of the device are damaged, and check whether the packing list is consistent with the actual ordered product. If there are problems, do not install the device and contact your distributor first. If the problem persists, contact SUNGROW in time.
  • Page 18 2 Installation User Manual table 2-1 Label Descriptions Item Name Quantity AC-Charger Charging cable bracket Backplate Upper mounting plate Lower mounting plate Mounting pole (optional) Combination screw and expansion 4, 7 (wall-mounted); 11, 0 (pole- screw mounted)

  • Page 19: Installation Tools

    User Manual 2 Installation Item Name Quantity L-shaped spanner Wire end ferrule RJ45 screw connector DTSU666 Smart Energy Meter (optional) RFID charge card Quick Installation Guide, Warranty 1, 1, 1 Card, and Certificate of Conformity The scope of delivery does not include the optional mounting pole (F) and energy meter (K).

  • Page 20: Electrical Connection

    2 Installation User Manual Item Name Specification RJ45 crimping tool Hydraulic plier 2.5-6 mm Adjustable spanner Electrical Connection 2.4.1 Circuit Diagram figure 2-1 Circuit diagram table 2-3 Label Descriptions Label Description The LED lights that indicates the status of the charger RS485, reserved for external communication ESP32 module for Wi-Fi communication CT for leakage current detection...

  • Page 21: Ac Cable Connection

    User Manual 2 Installation 2.4.2 AC Cable Connection AC Cable Requirement Cable cross-section: minimum 2.5mm (5 x 2.5 mm step 1 Place the charger face-down on a clean and flat surface. step 2 Loosen the screws that secure the back cover plate. (M3 screws, torque: 0.5 ± 0.1 N·m) step 3 Plug the cable into the port of the power supply which is at the leftmost.
  • Page 22 2 Installation User Manual Color Terminal Brown Black Gray Blue Yellow-green step 5 Connect each crimped terminal (OT2.5-5) and tighten them using a screwdriver. (Torque: 3 ± 0.2 N·m) step 6 Put the back cover plate back in place and tighten the screws to secure it.

  • Page 23: Rs485 Communication Connection

    2.4.3 RS485 Communication Connection • For the Residential Hybrid + AC Charging Solution, the RS485 communication connection is needed to connect the AC Charger to SUNGROW's 3-phase in- verter (SHRT). • To connect the charger to a energy meter, see the related user manual.

  • Page 24: Wall-Mounted Installation

    2 Installation User Manual Ensure that the cable is secured. step 4 Connect the charger to an the SUNGROW Hybrid inverter or other monitoring system. - - End Wall-Mounted Installation Install the charger on the wall using the provided wall-mounting bracket and expansion screw sets.
  • Page 25 User Manual 2 Installation step 2 Install the charging cable bracket. Hold the charging cable bracket in the desired position on the wall and mark the posi- tions of the drill holes. Drill holes at the marked positions using a hammer drill. Insert the dowel into the hole.
  • Page 26 2 Installation User Manual It is recommended that the charging cable bracket be positioned at the lower right side of the charger, about 20 cm away from the charger. The distance shall be ad- justed according to the actual situation. step 3 Mount the charger.

  • Page 27: Pole-Mounted Installation

    User Manual 2 Installation - - End figure 2-3 Wall-mounted charger Pole-Mounted Installation It is recommended to install the pole on a solid support surface (such as concrete or tarmac). If conditions do not permit, install the foundation first, and then install the mounting pole.

  • Page 28: Pole Installation

    2 Installation User Manual figure 2-4 Front view and top view (unit: mm) 2.6.2 Pole Installation step 1 Connect the AC cable. Remove the cover plate on the back of the pole using a cross screwdriver. Lead the AC cable through the bottom into the pole. Grab the AC cable when it reaches the cover plate and take out the end of the cable from the AC cable outlet.
  • Page 29 User Manual 2 Installation Insert the dowel into the holes. Tighten the expansion screw using a screwdriver. Check whether the pole is firmly installed. step 3 Install the backplate and the charging cable bracket. Align the holes in the backplate with the holes drilled in the pole, and secure the back- plate to the pole with screws.
  • Page 30 2 Installation User Manual - - End figure 2-5 Pole-mounted charger...

  • Page 31: Inspection Before Commissioning

    Inspection before Commissioning table 3-1 Requirements before commissioning Description Item The charger is correctly mounted at a place that is convenient Location for operation and maintenance. Charger The charger is firmly and securely installed. Cables are correctly and firmly connected, and are adequately Cable protected from damage.

  • Page 32: Commissioning Via Isolarcloud

    Commissioning via iSolarCloud This section only applies to use cases with the advanced version of the charger. For commissioning procedure, refer to the user manual of related inverter. See "8.2 Addition- Information".

  • Page 33: Commissioning Via Web Ui

    Commissioning via Web UI The charger has a built-in access point for commissioning and connection to other devices. figure 5-1 Web UI Establish a Connection Once the charger is powered on, you need to establish a wireless connection between the charger and your mobile device or laptop.

  • Page 34: Configure Network

    3 Set up the network. For proper functionality of the charger, it is necessary to configure the network and connect the charger to the SUNGROW's network server. This ensures server connectivity for software upgrades and remote services. On the Home page, select Network Settings.

  • Page 35: Manage The Charger

    The default mode for charge cards or iSolarCloud. AC011E-01. By default, AC011E-01 L1 does not support EMS charging. Contact customer service for assistance if you require EMS charging. The EMS charging mode requires a 4-digit PIN. Depending on the version of the charger, the device-specific PIN is obtained in different ways.

  • Page 36: Update The Firmware

    5 Commissioning via Web UI User Manual • The charger is online. • The charger is not in use. • The charger has connected to a power-controlling device. See "2.4.3 RS485 Communi- cation Connection". step 1 Log in to the web UI step 2 On the Home page, select Charger Settings.
  • Page 37 User Manual 5 Commissioning via Web UI step 5 Click Upgrade to update the charger. The process might take 3 to 5 minutes. - - End...

  • Page 38: Commissioning Via Ienergycharge

    Commissioning via iEnergyCharge Access iEnergyCharge iEnergyCharge connects charge point operators and EV drivers and aims to provide a seamless and integrated charging experience. figure 6-1 iEnergyCharge figure 6-2 iEnergyCharge Depending on the version of iEnergyCharge you are using, the user interface might be slightly different.

  • Page 39: Download And Install

    User Manual 6 Commissioning via iEnergyCharge 6.1.1 Download and Install Operating system: • Android 6.0 and above • iOS 11 and above Method 1 Search for “iEnergyCharge” in the following application stores, and follow the on-screen in- structions to install. •...

  • Page 40: Operation

    Description No. Mode Note Start a charging session via The default mode for RFID charge cards or Network AC011E-01 L1. iEnergyCharge. Start a charging session once Plug&Play the charging connector is plugged into the vehicle. Start a charging session via...

  • Page 41: Add The Charger To Your Account

    Confirm the server address and click Continue. Default server address: wss://europe.suncharger.cn:20038 If you want to add a non-SUNGROW charger, enter the server address pro- vided by the operator. On the Add device page, select your router's Wi-Fi network, and enter the password.

  • Page 42: Scan The Qr Code To Charge

    6 Commissioning via iEnergyCharge User Manual • The charger is online. step 1 Open iEnergyCharge and click to navigate to the Scan page. step 2 Scan the QR code on the charger and select Add charger. step 3 On the Device status page, select Add device. step 4 Confirm the connection on the Add charger result page and click Complete.

  • Page 43: Regulate Current During Charging

    4 Click Set to apply the changes. - - End 6.2.6 Set Up Load Balancing Only SUNGROW's energy meter is supported for load balancing on AC011E-01 and AC011E-01 L1. Contact customer service for details. • The charger is online.

  • Page 44: Enable Offline Charging

    6 Commissioning via iEnergyCharge User Manual step 5 Click Set to apply the changes. step 6 Optional: To disable load balancing, select Disable in the Monitoring method list. - - End 6.2.7 Enable Offline Charging When offline charging is enabled, you can start charging via RFID charge cards even if the charger is offline.

  • Page 45: Update The Firmware

    User Manual 6 Commissioning via iEnergyCharge step 5 Click Confirm to apply the changes. step 6 Optional: If iEnergyCharge fails to apply the settings, follow the on-screen instructions to complete the process. - - End 6.3.2 Update the Firmware To ensure proper functionality of the charger, it is recommended to keep the firm- ware up to date.

  • Page 46: Troubleshooting

    The grid voltage is still company for solutions if the above after grid voltage is above 265 V. overvoltage. Contact Sungrow Customer Service problem persists. Usually, the charger will be re- connected to the grid once the grid returns to normal. If the prob-...
  • Page 47 Stop charging and pull out duty cycle + 2 A) the charging connector. Con- tact Sungrow Customer Serv- ice if the problem persists. Restart the charger and try again. Stuck Charg- The relay is stuck and cannot...
  • Page 48 L and N wires are cor- The cable’s current-carry- Wiring perature rectly connected. ing capacity does not meet the requirements. Contact Sungrow Customer Service problem Reverse L and N wires are connected persists. polarity reversely. Check the RS485 wiring be-...
  • Page 49 User Manual 7 Troubleshooting Charger Status LED Signals The red LED blinks for 5 times (on for 0.5 s, off for 0.5 s) and then CP failure off for 3 s The red LED blinks for 6 times (on for 0.5 s, off for 0.5 s) and then Overcurrent off for 3 s The red LED blinks for 7 times (on for 0.5 s, off for 0.5 s) and then...

  • Page 50: Appendix

    Appendix Technical Data table 8-1 Technical Data Specification AC011E-01 AC Input and Output Max. charge power 11 kW Nominal Voltage 400 V Nominal grid frequency 50/60 Hz 16 A three-phase Max. current Charge connector Plug Type 2 Cable cross-section 5*2.5 mm...

  • Page 51: Additional Information

    SUNGROW's three-phase Hybrid and SBR storage system. Quality Assurance In the event of a defect during the warranty period, SUNGROW will provide free of charge service or replace the product with a new one. Evidence During the warranty period, the customer shall provide the product purchase invoice and date.

  • Page 52: Eu Declaration Of Conformity

    8 Appendix User Manual Exclusion of Liability In the following circumstances, SUNGROW has the right to refuse to honor the quality guarantee: • The free warranty period for the whole machine/components has expired. • The device is damaged during transport.
  • Page 53 Sungrow Power Supply Co., Ltd. www.sungrowpower.com...

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