Sungrow AC011E-01 User Manual
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Sungrow AC011E-01 User Manual

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AC Charger
User Manual
AC011E-01
AC011E-01AC
ChargerUser ManualAC011E-01-
UEN-Ver12-202211
AC011E-01-UEN-Ver12-202211

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Summary of Contents for Sungrow AC011E-01

  • Page 1 AC Charger User Manual AC011E-01 AC011E-01AC ChargerUser ManualAC011E-01- UEN-Ver12-202211 AC011E-01-UEN-Ver12-202211...

  • Page 3: All Rights Reserved

    Software Licenses • It is prohibited to use data contained in firmware or software developed by SUNGROW, in part or in full, for commercial purposes by any means. • It is prohibited to perform reverse engineering, cracking, or any other operations that compromise the original program design of the software developed by SUNGROW.

  • Page 4: About This Manual

    Please read this manual carefully before using the product and keep it properly in a place for easy access. All contents, pictures, marks, and symbols in this manual are owned by SUNGROW. No part of this document may be reprinted by the non-internal staff of SUNGROW without written authorization.
  • Page 5 Indicates moderate-risk potential hazards that, if not avoided, may lead to death or serious injury. Indicates low-risk potential hazards that, if not avoided, may lead to minor or mod- erate injury. Indicates potential risks that, if not avoided, may lead to device malfunctions or fi- nancial losses.

  • Page 7: Table Of Contents

    Contents All Rights Reserved .....................I About This Manual......................II 1 Introduction .......................1 1.1 Introduction ....................1 1.2 Model and Nameplate ..................1 1.3 Appearance and Dimensions................2 1.4 LED Signals ....................2 1.5 Electrical Connection Ports ................3 1.6 System Topology ....................4 2 Installation ......................5 2.1 Installation Requirements................5 2.2 Unpacking and Inspection ................6 2.3 Installation Tools.....................8 2.4 Electrical Connection ..................9...
  • Page 8 6 Commissioning via App .................28 6.1 Access iEnergyCharge .................28 6.1.1 Download and Install ................28 6.1.2 Sign up and Log in ................29 6.2 Common Tasks ....................29 6.2.1 Establish a Wireless Connection ............29 6.2.2 Connect the Charger to Your Account ...........29 6.2.3 Scan the QR Code to Charge...............30 6.2.4 Add RFID Charge Cards..............30 6.2.5 Enable Offline Charging...............31 6.2.6 Upgrade the Firmware of the Charger ...........31...

  • Page 9: Introduction

    Introduction Introduction The AC011E-01 charger (hereinafter "charger") is used for AC charging of electric vehicles (EVs) and can be either wall-mounted or pole-mounted, with the following advantages: Ease of Use EV drivers can start and stop charging via RFID charge card or App. When the vehicle is fully charged, the charging will stop.

  • Page 10: Appearance And Dimensions

    1 Introduction User Manual Appearance and Dimensions figure 1-1 Appearance and dimensions LED Signals table 1-1 LED Signals LED Signal Description Standby mode The blue LED blinks slowly (on for 1 s and off for 4 s) Vehicle charging The blue LED blinks (on for 1 s and off for 1 s) Charging ended The blue LED is glowing Vehicle plugged in...

  • Page 11: Electrical Connection Ports

    User Manual 1 Introduction Electrical Connection Ports figure 1-2 Port Diagram table 1-2 Label Explanation Label Explanation Charging cable output (Charging cable connection) RS485 external communication AC input (AC connection)

  • Page 12: System Topology

    1 Introduction User Manual System Topology Stand-alone EV Charger figure 1-3 System topology diagram of EV charger Solar-Storage-Charging Solution figure 1-4 System topology diagram of the solar-storage-charging solution For Sungrow's solar-storage-EV charging solution, please refer to user manuals of related inverters.

  • Page 13: Installation

    Installation Respect all local standards and requirements during mechanical installation. Any damage or malfunction with the charger caused by negligence or improper use will not be eligible for service and replacement under the warranty. Installation Requirements Location Requirements Select an optimal mounting location for safe operation, long service life and expected performance.

  • Page 14: Unpacking And Inspection

    After receiving the product, check whether the appearance and structural parts of the device are damaged, and check whether the packing list is consistent with the actual ordered product. If there are problems, do not install the device and contact your distributor first. If the problem persists, contact SUNGROW in time.
  • Page 15 User Manual 2 Installation table 2-1 Label Descriptions Item Name Quantity AC-Charger Charging cable bracket Backplate Upper mounting plate Lower mounting plate Mounting pole (optional) Combination screw and expansion 4, 7 (wall-mounted); 11, 0 (pole- screw mounted) L-shaped spanner RFID charge card Quick Installation Guide, Warranty 1, 1, 1 Card, and Certificate of Conformity...

  • Page 16: Installation Tools

    2 Installation User Manual The scope of delivery does not include the optional mounting pole (F), this item must be ordered separately. Installation Tools table 2-2 Label Descriptions Item Name Specification Marker Wire stripper Hammer drill Ø6, Ø12 Philips screwdriver M3, M4 Heat gun RJ45 crimping tool...

  • Page 17: Electrical Connection

    User Manual 2 Installation Electrical Connection 2.4.1 Circuit Diagram figure 2-1 Circuit diagram table 2-3 Label Descriptions Label Description The LED lights that indicates the status of the charger RS485, reserved for external communication ESP32 module for Wi-Fi communication CT for leakage current detection Charging cable output (connected to the vehicle) CCU internal relay Type A residual-current device (Parameter: 25 A/400 V with a rated residual...
  • Page 18 2 Installation User Manual step 3 Plug the cable into the port of the power supply which is at the leftmost. step 4 Adjust the cable to a suitable length, and strip off the insulation of the cable to prepare for ca- ble connection terminals.
  • Page 19 User Manual 2 Installation Color Terminal Brown Black Gray Blue Yellow-green step 5 Connect each crimped terminal (OT2.5-5) and tighten them using a screwdriver. (Torque: 3 ± 0.2 N·m) step 6 Put the back cover plate back in place and tighten the screws to secure it.

  • Page 20: Communication Connection

    2 Installation User Manual - - End 2.4.3 Communication Connection The communication connection is only needed to connect the charger to an inver- ter, battery or Wi-Fi connection that is possible for stand-alone usage with iEnergyCharge. figure 2-2 RJ45 components step 1 Crimp both ends of the Ethernet cable using a crimping tool.

  • Page 21: Wall-Mounted Installation

    User Manual 2 Installation step 4 Ensure that the cable is secured. - - End Wall-Mounted Installation Install the charger on the wall using the provided wall-mounting bracket and expansion screw sets. The load-bearing capacity of the installation carrier must be at least 4.5 times the weight of the charger.
  • Page 22 2 Installation User Manual step 2 Install the charging cable bracket. Hold the charging cable bracket in the desired position on the wall and mark the posi- tions of the drill holes. Drill holes at the marked positions using a hammer drill. Insert the dowel into the hole.
  • Page 23 User Manual 2 Installation It is recommended that the charging cable bracket be positioned at the lower right side of the charger, about 20 cm away from the charger. The distance shall be ad- justed according to the actual situation. step 3 Mount the charger.

  • Page 24: Pole-Mounted Installation

    2 Installation User Manual - - End figure 2-3 Wall-mounted charger Pole-Mounted Installation It is recommended to install the pole on a solid support surface (such as concrete or tarmac). If conditions do not permit, please install the foundation first, and then install the mounting pole.

  • Page 25: Pole Installation

    User Manual 2 Installation figure 2-4 Front view and top view (unit: mm) 2.6.2 Pole Installation step 1 Connect the AC cable. Remove the cover plate on the back of the pole using a cross screwdriver. Lead the AC cable through the bottom into the pole. Grab the AC cable when it reaches the cover plate and take out the end of the cable from the AC cable outlet.
  • Page 26 2 Installation User Manual Insert the dowel into the holes. Tighten the expansion screw using a screwdriver. Check whether the pole is firmly installed. step 3 Install the backplate and the charging cable bracket. Align the holes in the backplate with the holes drilled in the pole, and secure the back- plate to the pole with screws.
  • Page 27 User Manual 2 Installation - - End figure 2-5 Pole-mounted charger...

  • Page 28: Inspection Before Commissioning

    Inspection before Commissioning table 3-1 Requirements before commissioning Description Item The charger is correctly mounted at a place that is convenient Location for operation and maintenance. Charger The charger is firmly and securely installed. Cables are correctly and firmly connected, and are adequately Cable protected from damage.

  • Page 29: Troubleshooting

    The grid voltage is still company for solutions if the above after grid voltage is above 265 V. overvoltage. Contact Sungrow Customer Service problem persists. Usually, the charger will be re- connected to the grid once the grid returns to normal. If the prob-...
  • Page 30 Overcur- Output current is above 17.6 A rent Stop charging and pull out the charging connector. Con- tact Sungrow Customer Serv- ice if the problem persists. Restart the charger and try again. Stuck Charg- The relay is stuck and cannot...
  • Page 31 L and N wires are cor- The cable’s current-carry- Wiring perature rectly connected. ing capacity does not meet the requirements. Contact Sungrow Customer Service problem Reverse L and N wires are connected persists. polarity reversely. table 4-2 LED Signals that indicates abnormal conditions...
  • Page 32 The red LED blinks for 13 times (on for 0.5 s, off for 0.5 s) and Overfrequency then off for 3 s The red LED blinks for 14 times (on for 0.5 s, off for 0.5 s) and Underfrequency then off for 3 s If the above faults cannot be removed, please contact Sungrow.

  • Page 33: Commissioning Via Web Ui

    Commissioning via Web UI The charger has a built-in access point for commissioning and connection to other devices. figure 5-1 Web UI The charger's Wi-Fi network will only broadcast for 15 minutes. Once you have connected your mobile device or laptop to the charger, be sure to perform the task within 15 minutes.

  • Page 34: Configure Network

    5 Commissioning via Web UI User Manual The Home page opens. step 6 On the Home page, select Network Settings. step 7 Click Wi-Fi Name to select your router Wi-Fi network from the list, and enter the pass- word of the router network below. step 8 Click Confirm to apply the changes.

  • Page 35: Upgrade The Firmware

    User Manual 5 Commissioning via Web UI Description Mode Network Start the charging session on iEnergyCharge. Start the charging session on iSolarCloud. Plug&Play Start the charging session once the charging connector is plugged into the vehicle. - - End 5.3.2 Upgrade the Firmware Before you start, be sure that your mobile device or laptop has connected to the charger.

  • Page 36: Commissioning Via App

    Commissioning via App iEnergyCharge connects charge point operators and EV drivers and aims to provide a seamless and integrated charging experience. figure 6-1 iEnergyCharge Depending on the version of iEnergyCharge you're using, the user interface might be slightly different. Access iEnergyCharge iEnergyCharge connects charge point operators and EV drivers and aims to provide a seamless and integrated charging experience.

  • Page 37: Sign Up And Log In

    User Manual 6 Commissioning via App Method 2 Scan the QR code to download and install iEnergyCharge. 6.1.2 Sign up and Log in Sign up to use iEnergyCharge. Sign up step 1 Open iEnergyCharge and click Sign Up on the Login page. step 2 Enter your email, and follow the on-screen instructions to sign up for an account.

  • Page 38: Scan The Qr Code To Charge

    6 Commissioning via App User Manual step 1 Open iEnergyCharge and click to navigate to the Scan page. step 2 Scan the QR code on the charger. step 3 If scanning does not work, click Enter SN to manually add the charger. step 4 In the pop-up dialog box, click Confirm to navigate to the Add a Charger page.

  • Page 39: Enable Offline Charging

    User Manual 6 Commissioning via App step 2 Select Charge Cards→Add Card. step 3 Enter Card Name and Card Number. step 4 Click Save. - - End 6.2.5 Enable Offline Charging When offline charging is enabled, you can start charging via RFID charge card even if the charger is offline.

  • Page 40: Update App

    6 Commissioning via App User Manual 6.2.7 Update App iEnergyCharge might force an upgrade to improve user experience. Other than that, you can manually update it when there is a new version. Before you start, be sure that: • Your phone is connected to the Internet. •...

  • Page 41: Appendix

    Appendix Technical Data table 7-1 Technical Data Specification AC011E-01 AC Input and Output Max. charge power 11 kW Nominal Voltage 400 V Nominal grid frequency 50/60 Hz 16 A three-phase Max. current Charge connector Plug Type 2 Cable cross-section 5*2.5 mm...

  • Page 42: Quality Assurance

    Warranty 2.5 years (standard), 5 years (optional) Quality Assurance In the event of a defect during the warranty period, SUNGROW will provide free of charge service or replace the product with a new one. Evidence During the warranty period, the customer shall provide the product purchase invoice and date.

  • Page 43: Eu Declaration Of Conformity

    The damage is caused by unexpected natural factors. For faulty products in any of the above cases, if the customer requests maintenance, paid maintenance service may be provided based on the judgment of SUNGROW. EU Declaration of Conformity within the scope of the EU directives:...
  • Page 44 Sungrow Power Supply Co., Ltd. Add: No.1699 Xiyou Rd.,New & High Technology Industrial Development Zone, 230088,Hefei, P. R. China. Web: www.sungrowpower.com E-mail: info@sungrow.cn Tel: +86 551 6532 7834 / 6532 7845 Specifications are subject to changes without advance notice.

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