Reporting An Issue; Technical Support Procedures; Returning Merchandise For Service - Supermicro SuperServer SYS-521GE-TNRT User Manual

7.10 Reporting an Issue

Technical Support Procedures

Before contacting Technical Support, please take the following steps. If your system was
purchased through a distributor or reseller, please contact them for troubleshooting services.
They have the best knowledge of your specific system configuration.
1. Please review the
Questions on our website before contacting Technical Support.
2. BIOS upgrades can be downloaded from our website. Note: Not all BIOS can be flashed
depending on the modifications to the boot block code.
3. If you still cannot resolve the problem, include the following information when contacting
us for technical support:
•
System, motherboard, and chassis model numbers and PCB revision number
•
BIOS release date/version (this can be seen on the initial display when your system
first boots up)
•
System configuration
An example of a Technical Support form is posted on our website. Distributors: For immediate
assistance, please have your account number ready when contacting our technical support
department by email.

Returning Merchandise for Service

A receipt or copy of your invoice marked with the date of purchase is required before any
warranty service will be rendered. You can obtain service by calling your vendor for a Returned
Merchandise Authorization (RMA) number. When returning to the manufacturer, the RMA
number should be prominently displayed on the outside of the shipping carton, and mailed
prepaid or hand-carried. Shipping and handling charges will be applied for all orders that
must be mailed when service is complete.
For faster service, RMA authorizations may be requested online
support/rma/).
Whenever possible, repack the chassis in the original Supermicro carton, using the original
packaging material. If these are no longer available, be sure to pack the chassis securely,
using packaging material to surround the chassis so that it does not shift within the carton
and become damaged during shipping.
This warranty only covers normal consumer use and does not cover damages incurred in
shipping or from failure due to the alteration, misuse, abuse or improper maintenance of
products.
Troubleshooting Procedures
96
Chapter 7: Troubleshooting and Support
in this manual and Frequently Asked
(http://www.supermicro.com/