Reporting An Issue; Technical Support Procedures - Supermicro A+ AS -2015A-TR User Manual

7.4 Reporting an Issue

Technical Support Procedures

Before contacting Technical Support, please take the following steps. If your system was
purchased through a distributor or reseller, please contact them for troubleshooting services.
They have the best knowledge of your specific system configuration.
1. Please go through the Troubleshooting Procedures and Frequently Asked Questions (FAQ)
sections in this chapter or see the FAQs on our website
index.php) before contacting Technical Support.
2. BIOS upgrades can be downloaded from our website.
ResourceApps/BIOS_BMC_Intel.html). Note: Not all BIOS can be flashed depending on
the modifications to the boot block code.
3. If you still cannot resolve the problem, include the following information when contacting
Supermicro for technical support:
•
System, motherboard, and chassis model numbers and PCB revision number
•
BIOS release date/version (This can be seen on the initial display when your system first
boots up.)
•
System configuration
An example of a Technical Support form is posted on our website at
com/RmaForm/. Distributors: For immediate assistance, please have your account number
ready when placing a call to our Technical Support department. We can be reached by email
at support@supermicro.com.
Chapter 7: Troubleshooting and Support
(http://www.supermicro.com/FAQ/
(http://www.supermicro.com/
74
http://www.supermicro.