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Cisco 8800 Series Manual
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Cisco 8800 Series Manual

Cisco 8800 Series Manual

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You can use your phone with different types of accessories, such as headsets, microphones, and speakers.
The tables in this section shows the accessories supported by your phone.
The following table describes the Cisco accessories available for the Cisco IP Phone 8800 Series.
Table 1: Cisco Accessories for the Cisco IP Phone 8800 Series
Phone 8800
module
Cisco IP
Add-on
Not Supported
Phone
module
8851/8861
Key
Expansion
Module
Headsets, on page 4
Silicone Covers, on page 42
8811
8841
Not
Supported
Not
Not
Supported
Supported
8845
8851
8851NR
2
Supported
Supported
Supported
Supports
Supports
up to 2
up to 2
expansion
expansion
modules
modules
of the
of the
same type.
same type.
8861
8865
2
3
3
Supported
Not
Supported
Supports
up to 3
expansion
modules
of the
same
type.
Accessories
8865NR
3
Not
Supported
1

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Summary of Contents for Cisco 8800 Series

  • Page 1: Table Of Contents

    You can use your phone with different types of accessories, such as headsets, microphones, and speakers. The tables in this section shows the accessories supported by your phone. The following table describes the Cisco accessories available for the Cisco IP Phone 8800 Series. Table 1: Cisco Accessories for the Cisco IP Phone 8800 Series...

  • Page 2: Accessories

    Accessories Supported Accessories Accessory Type 8811 8841 8845 8851 8851NR 8861 8865 8865NR Cisco IP Add-on Not Supported Supported Supported Phone 8865 module Supported Supported Supported Supported Supported Supports up Supports up to 3 to 3 Expansion expansion expansion Module...

  • Page 3: Supported Accessories

    Supported Olufsen supported supported supported Cisco 980 The following table describes the third party accessories available for the Cisco IP Phone 8800 Series. Table 2: Third Party Accessories for the Cisco IP Phone 8800 Series Accessory Type 8811 8841 8845...

  • Page 4: Check Your Phone Model

    (Optional) Select an accessory and press Show detail. Step 4 Press Exit. Headsets There are a number of Cisco and third party headsets available for use on your Cisco IP Phones and devices. For additional information about Cisco headsets, see https://www.cisco.com/c/en/us/products/ collaboration-endpoints/headsets/index.html.

  • Page 5: Cisco Headset 500 Series

    • Cisco Headset 522—A headset with a dual earpiece that comes with an inline USB controller. • Cisco Headset 531—A headset with a single earpiece that can be used as either a standard headset or a USB headset with the USB adapter.
  • Page 6 The Cisco Headset USB Adapter is also available for use on the Cisco IP Phone 8851, 8851NR, 8861, 8865, and 8865NR. The adapter converts the Cisco Headset 531 and 532 into a USB headset, and it gives you a few extra features.
  • Page 7 Occasionally a tone is played over your Cisco Headset 561 or 562. Some of these tones alert you when you perform an action, such as pressing a button. Other tones warn you that the headset requires attention, such as when the battery needs recharging, or when you are too far from the base station.
  • Page 8 Accessories Cisco Headset 521 and 522 Controller Buttons and Hardware Table 3: Headset Support on the Cisco IP Phone 8800 Series. Cisco Headset 500 Series Cisco IP Phone 8811 Cisco IP Phone 8851 Cisco IP Phone 8841 Cisco IP Phone 8851NR...
  • Page 9 Accessories Cisco Headset 531 and 532 USB Adapter Buttons and Hardware Number Name Description Volume button Adjust the volume on your headset. Call Use to manage calls: • Press once to answer an incoming call. • Press and hold to end a call.
  • Page 10 • Press once to put an active call on hold. • Press and hold to end a call. Cisco Headset 561 and 562 Buttons and LED Your headset buttons are used for basic call features. Figure 9: Cisco Headset 561 and 562 Headset Buttons Accessories...
  • Page 11 • Blinking white—Firmware upgrade is in progress. Standard Base for Cisco Headset 561 and 562 The Cisco Headset 561 and 562 come with a standard base to charge your headset. The base's LED display shows the current battery level, and your call state.
  • Page 12 The connection between the base and the headset is made with Digital Enhanced Cordless Telecommunications (DECT). Figure 10: LED Display on the Standard Base for Cisco 561 and 562 Headset The following table describes the standard base for Cisco 561 and 562 Headset.
  • Page 13 • Mini USB to USB-C cable: available separately for PC or Mac devices. Note The multibase for the Cisco Headset 560 Series is incompatible with Cisco IP Phone 7800 Series phones using Power over Ethernet (PoE). Use the external power supply if you intend to connect the multibase.
  • Page 14 Accessories Multibase for Cisco Headset 560 Series Number Name Description Call status LEDs Alerts you to the call state of each source: • Active Source—Steady white • Incoming call on a selected source—Blinks green • Incoming call on an unselected source—Blinks green •...
  • Page 15 Accessories Multibase for Cisco Headset 560 Series The following table illustrates the multibase source icons and their corresponding connections. Table 9: Multibase source console Source Base icon Connection Desk phone USB to USB cord or Y-cable The desk phone icon corresponds with the middle USB port at the back of the multibase.
  • Page 16 Cisco Headset 700 Series The Cisco Headset 700 Series is a wireless headset that uses Bluetooth connectivity to pair with Cisco soft clients and Cisco IP Phones. The Cisco Headset 730 features full call control and music playback capabilities in addition to powerful noise cancellation and ambient audio enhancement systems for use in a busy office environment.
  • Page 17 Accessories Cisco Headset 730 Buttons and Hardware Figure 12: Left and Right Sides of the Cisco Headset 730 Table 10: Cisco Headset 730 Buttons Callout Name Description Number Skip music track Skip forward and backward through music tracks. Only available if you have the headset paired to a This is the right and left of the right cup device that can play music.
  • Page 18 Accessories Cisco Headset 730 Buttons and Hardware Callout Name Description Number Pause and Play Press to play or to pause your music. Only available if you have the headset paired to a device that can This is the center of the right cup and is play music.
  • Page 19 Compatibility Guide. Bang & Olufsen Cisco Headset 900 Series Buttons and Hardware For more information about Bang & Olufsen Cisco Headset 900 Series buttons and hardware, see Get started with Bang & Olufsen Cisco 950 Get started with your Bang & Olufsen Cisco 980.

  • Page 20: Third Party Headsets

    Either the remote party or both the remote party and the Cisco IP Phone user may hear an audible hum or buzz. A range of outside sources can cause humming or buzzing sounds;...

  • Page 21: Audio Quality

    Cisco doesn't recommend or test any third-party headsets with their products. For information about third-party headset support for Cisco products, go to the manufacturer's web site. Cisco does test the Cisco headsets with the Cisco IP Phones. For information about Cisco Headsets and Cisco IP Phone support, see https://www.cisco.com/c/en/us/products/collaboration-endpoints/headsets/index.html.

  • Page 22: Connect A Standard Headset

    Your phone may have more than one USB port, depending upon your model. The Cisco IP Phone 8851 and 8851NR has one USB located on the side of the phone. The Cisco IP Phone 8861, 8865, and 8865NR have two USB ports, located on the back and side of the phone.
  • Page 23 The multibase for the Cisco Headset 560 Series can connect to Bluetooth devices such as a mobile phone or tablet. The headset base appears on your call device as Cisco Headset followed by the last three digits on your headset serial number.
  • Page 24 27 Reset Cisco Headset settings from your phone You can reset your Cisco headset to remove your custom settings. This action returns the headset to the original configuration set by your administrator. Your phone must be running firmware release 12.5(1)SR3 or later for this feature to function.

  • Page 25: Adjust The Headset Feedback

    Accessories Adjust the Headset Feedback Step 3 At the warning window, select Reset. Adjust the Headset Feedback When you use a headset, you can hear your own voice in the earpiece, which is called headset sidetone or headset feedback. You can control the amount of headset sidetone on your phone. Procedure Step 1 Press Applications...

  • Page 26: Disconnect A Bluetooth Headset

    Enable electronic hookswitch control on your phone If your administrator has enabled Admin settings on your Cisco IP Phone, you can enable or disable electronic hookswitch control to connect with a Cisco Headset 560 Series base. Electronic hookswitch control is enabled by default.
  • Page 27 Select Connect e-hook headset to enable electronic hookswitch control. Cisco Headset Customization Some Cisco Headset 500 Series are available with a USB adapter that allows you to customize your settings. The headset retains the settings when you switch phones. You can customize the Cisco Headset 730 headset settings. The headset retains the settings when you switch phones.
  • Page 28 Change your headset ringer settings You can change your headset ringtone behavior on Cisco IP phones with phone firmware 14.0 or later. The setting is saved on the phone and will apply to any Cisco Headset 500 Series that connects.
  • Page 29 By default, the 560 Series headset and base initiates a DECT connection when there is a call or other audio playback from the phone. Always On mode maintains the DECT audio connection between your Cisco Headset 560 Series and the base.
  • Page 30 Select On or Off to enable or disable the feature. By default, the feature is disabled. Cisco Headset 700 Series Customization Set the Cisco Headset 700 Series Noise Cancellation Level Your headset can filter out any background sounds with noise cancellation. Procedure...
  • Page 31 Step 4 Select the desired setting and press Set. Set the Cisco Headset 700 Series General Settings You can customize the settings on your Cisco Headset 730 through the menu on your Cisco IP Phone. Procedure Step 1 Press Applications Step 2 Select Accessories and then your headset.
  • Page 32 Accessories Reset the Cisco Headset 700 Series Settings Parameter Choice Description Auto-mute On, Off When Auto-mute is enabled, you can take off your headset to mute Default: On your microphone on a call. Your headset automatically unmutes when you put your headset back on.
  • Page 33 During the update, the LEDs on the Cisco Headset 560 Series base blink in sequence from left to right. After the software upgrade completes successfully, the LEDs return to their idle state.

  • Page 34: Swap Headsets While On A Call

    Connect your headset to a Cisco IP phone. Note You can only upgrade the Cisco Headset 730 on IP phones through the USB cable. Step 2 If the headset does not automatically begin to update, restart the phone. The phone downloads the latest headset version file when the phone restarts and uploads it to the headset.
  • Page 35 Accessories No Sound in Headset Step 1 Press Applications Step 2 Navigate to Accessories. Select Show detail. No Sound in Headset Problem There is little or no sound coming through the headset. Solution Check the volume level on your headset by pressing the volume controls to adjust the sound level. If the problem continues, use the following work flow to troubleshoot your problem.
  • Page 36 • Make sure that your headset is properly plugged into your device. • For the Cisco Headset 560 Series, check that you are not taking your headset too far from the headset base. The headset has an effective range of approximately 100 feet or 30 meters.

  • Page 37: Cisco Ip Phone 8800 Key Expansion Module

    The wireless headset is not holding a full charge. Solution Your Cisco Headset 561 and 562 holds a charge for up to 8 hours of continuous use. If your headset battery seems weak or defective, contact Cisco support. Cisco IP Phone 8800 Key Expansion Module A key expansion module allows you to add extra line appearances or programmable buttons to your phone.
  • Page 38 When you configure your wallpaper on your Cisco IP Phone 8800 Series device, it also displays on your dual LCD key expansion modules. It is not supported on the single LCD expansion modules. Custom background images may not be supported.
  • Page 39 Accessories Cisco IP Phone 8800 Key Expansion Module Figure 17: Cisco IP Phone 8861 with Three Cisco IP Phone 8800 Key Expansion Modules Figure 18: Cisco IP Phone 8865 with Three Cisco IP Phone 8865 Key Expansion Modules Caution The slots in the side of the phone are designed only for use with the spine connectors on the key expansion module.

  • Page 40: Key Expansion Module Buttons And Hardware

    Key Expansion Module Buttons and Hardware Key Expansion Module Buttons and Hardware Figure 19: Cisco IP Phone Key Expansion Module Buttons and Hardware The following table describes the features of the key expansion module. Table 12: Key Expansion Modules Buttons and Hardware LCD screen—Displays the phone number, speed-dial number (or name or other text label), phone...
  • Page 41 Accessories Key Expansion Module Buttons and Hardware Shift buttons—2 buttons. The button for page 1 is labeled as 1 and the button for page 2 is labeled as 2. The lights in each button indicate the state of the page as follows: •...

  • Page 42: Place A Call On The Key Expansion Module

    Press right on the Navigation pad to increase brightness. Press left on the Navigation pad to decrease brightness. Step 4 Press Save. Silicone Covers You can use the Cisco IP Phone Silicone Cover to protect your desk phone and handset. Accessories...

  • Page 43: Not

    Use a low-strength cleaning agent to prolong the life and look of the case. • Reduces damage when the handset is dropped. For part numbers and other additional information, refer to the phone model data sheet. The Cisco IP Phone 8800 Series data sheets can be found here https://www.cisco.com/c/en/us/products/collaboration-endpoints/...
  • Page 44 • 10 pack of Silicone Covers for Desktop Phone Handsets (CP-HS-COVER=) Install the Cisco IP Phone Silicone Cover The silicone cover helps prolong the life of your Cisco IP Phone and make it easier to keep the buttons and number pad clean. Procedure Step 1 Position the phone facing you.
  • Page 45 Accessories Install the Cisco IP Phone Handset Cover Step 4 Secure the cover around the corners and side of the phone. The cover should fit securely over the phone without much resistance. Step 5 Place the handset back on the cradle.
  • Page 46 Accessories Clean the Silicone Cover Procedure Step 1 Remove the silicone cover. Step 2 Clean the cover. Note Use a low-strength cleaning agent to prolong the life and look of the case. Step 3 Dry the cover thoroughly. Don't put it back on the phone until it is completely dry. Step 4 Put the cover back on the phone.

This manual is also suitable for:

88118841884588518851nr8861 ... Show all