Troubleshooting; The Network Delivery Scanner Is Unusable; The Scanner Does Not Scan Originals As Expected - Ricoh IS330DC Operating Instructions Manual

Appendix

Troubleshooting

This section describes problems you might encounter during use, their probable
causes and methods to fix the problems. Also, this section contains information
on the meaning of error messages on the operation panel.

The Network Delivery Scanner is Unusable

Conditions
The network delivery scanner screen
is not displayed.
4

The scanner Does Not Scan Originals as Expected

Scanned images contain noise.
Images are blurred.
The image was scanned upside down.
Images were not scanned.
44
If the scanner displays the network TWAIN scanner
screen upon start up, see P.36 "Sending Scans", and
switch to the network delivery scanner mode.
If you do not switch to the network delivery scanner
mode, the settings for use with the network delivery
scanner will not work properly. See P.15 "Initial Scanner
Setup" and make network delivery scanner settings.
Conditions
Cause, Remedy, Reference
Cause, Remedy, Reference
• The platen glass, ADF platen glass, white
sheet or document roller is dirty.
• Clean the platen glass, ADF contact glass,
pressure plate or document roller as needed.
⇒ See "Cleaning" in the Scanner Reference.
• The original was moved during scanning.
Do not move the original during scanning.
• The original was not placed flush on the
platen glass. Make sure that there is no
clearance between the original and the
platen glass.
• The original was positioned in reverse.
Make sure that the top/bottom orientation
is correct.
⇒ P.29 "Original Setting"
• The original was positioned upside down.
Make sure that the original facing orienta-
tion is correct.
• When placed directly on the platen glass,
the side to be scanned must face down.
When fed via the ADF, the side to be
scanned must face up.