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6.
Troubleshooting
If you have any operational problem, please check the
following troubleshooting hints.
6.1
Question: Why do I receive the error message "Scanner Test
FailedÓ when attempting to scan?
The following steps should also be followed if your scanner connection test
(described in step 3 of Quick Start Guide) is unsuccessful.
Answer 1:
Verify that the correct scanning source was selected. Open
bit application to scan (i.e. InfoCenter Lite) select the 16-bit
scanning source (ImageReader Ultra\16v4.00) If you are
scanning from a 32-bit application (i.e. Adobe Photoshop)
select the 32-bit scanning source (ImageReader
Ultra\32v4.00). Then attempt to scan - if the problem persists
- restart your computer.
Please note: The 32-bit source is only available under
Windows 95. Windows 3.1 users should always select the
16-bit scanning source.
Answer 2:
Check that your scanner is connected and tightly screwed in to
the computer's port
Answer 3: Check that the AC power cord is connected to the scanner and
power outlet.
Answer 4:
Follow instructions below to adjust your computer's BIOS
printer port setting to EPP, ECP or SPP (according to what
your computer supports)
Changing your BIOS Setting
Questions and Answers
"Select SourceÓ from the File menu. If you are using a 16
6.-1
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