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Troubleshooting
This section explains about the countermeasures against troubles, items to check before contacting
your scanner service provider, and how to read the product label on the scanner.
ATTENTION
For details about other errors/troubles that are not covered in this section, refer to the scanner
driver's Help.
Troubleshooting
This section describes examples of troubles that you may encounter when using the scanner and also
describes the solutions to them.
Before you request for a repair, take measures by looking through the examples of the troubles
and solutions.
If the problem still persists, check each item in
(page 54)
first, then contact the distributor/dealer where you purchased this product. Refer to
the contact information in the Contact List if supplied with this product, or refer to the contact
information in the Contact for Inquiries section if provided in Safety Precautions supplied with this
product, and then make an inquiry.
The following are examples of troubles that you may encounter.
●
Power of the scanner
The Scanner Cannot Be Powered ON (page 41)
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Power LED Light Goes Out (page 42)
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The Power LED Flashes after Power-on (page 43)
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Connection of the scanner
Cannot Connect the Scanner and a Computer via the USB Cable (page 44)
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Scanning operations
Scanning Does Not Start (page 45)
●
●
Scanning Takes a Long Time (page 46)
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Scanning results
●
The Quality of a Scanned Image of a Picture or Photo Is Poor (page 47)
Quality of Scanned Text or Lines Is Unsatisfactory (page 48)
●
Images Are Distorted or Not Clear (page 49)
●
Vertical Streaks Appear on the Images (page 50)
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A Shadow Appears at the Top or the Bottom of the Image (page 51)
Before You Contact the Scanner Service Provider
39
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