Troubleshooting - Reolink TrackMix LTE Plus Quick Start Manual

2. You can also install the camera in a different location than the solar panel. For
details, see the following steps.
3
(1) Drill holes in accordance with the mounting hole template.
(2) Install the mount base with screws.
(3) Power the camera by connecting its charging cable to the longer cable on the
bracket.
(4) To adjust the camera direction, you may control the camera to pan and tilt via
Reolink App or Client.
19 English
2
1

Troubleshooting

1
PIR Sensor Fails to Trigger Alarm
If the PIR sensor fails to trigger any kind of alarm within the covered area, try the fol-
lowing solutions:
2
• Make sure that the camera is installed 2-3 meters (7-10 ft) above ground.
• Make sure that the PIR sensor or the camera is installed in the right direction.
• Make sure the PIR sensor is enabled or the schedule is set up properly and running.
• Check the sensitivity settings and make sure it's set up properly.
• Make sure the battery is working.
• Reset the camera and try again.
If these won't work, please contact Reolink
3
Support https://support.reolink.com
Unable to Receive Push Notifications
If you fail to receive any push notifications when motion is detected, try the following
solutions:
• Make sure the push notification has been enabled.
• Make sure the PIR schedule is set up properly.
• Check the network connection on your phone and try again.
• Make sure the camera is connected to the Internet. If the LED indicator under the
camera daylight sensor is solid red or flickering red, it means that your device dis-
connects from the Internet.
• Make sure you've enabled Allow Notifications on your phone. Go to the System
Settings on your phone and allow Reolink App to send push notifications.
If these won't work, please contact Reolink
Support https://support.reolink.com
English 20