Troubleshooting - Reolink Lumus Quick Start Manual

Fasten the camera to the Adjust the camera angle to
bracket by turning the get the best field of view.
screw identified in the chart
anticlockwise.
NOTE: To adjust the camera angle, please loosen the bracket by turning the upper part anticlockwise.
7 English
Secure the camera by
turning the part on the
bracket identified in the
chart clockwise.

Troubleshooting

Infrared LEDs Stop Working
If the Infrared LEDs of your camera stop
working, please try the following solutions:
• Enable infrared lights on Device Settings
page via Reolink App/Client.
• Check if the Day/Night mode is enabled and
set up auto infrared lights at night on Live
View page via Reolink App/Client.
• Upgrade the firmware of your camera to the
latest version.
• Restore the camera to factory settings and
check out the infrared light settings again.
If these won't work, contact Reolink Support
https://support.reolink.com/.
Failed to Upgrade the Firmware
If you fail to upgrade the firmware for the
camera, try the following solutions:
• Check out the current camera firmware and
see if it is the latest one.
• Make sure that you download the correct
firmware from Download Center.
• Make sure that your PC is working on a sta-
ble network.
If these won't work, contact Reolink Support
https://support.reolink.com/.
Failed to Scan the QR code on the
Smartphone
If you fail to scan the QR code on your smart-
phone, please try the following solutions:
• Check if the protective film on the camera
has been removed.
• Face the camera towards the QR code and
keep a scan distance of about 20-30 cm.
• Make sure the QR code is well-lit.
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