Reolink Duo - 2K 4MP Twin Lenses Security Camera Manual

What's in the Box

Camera Introduction

Different states of the status LED:
Red Light: WiFi connection failed
Blue Light: WiFi connection succeeded
Blinking: Standby status
On: Working status

Reset Button
*Press the reset button with a pin to restore factory settings.

Set up the Camera

Step 1 Scan to download the Reolink App from the App Store or Google Play store.

Step 2 Loosen the screw and remove the cover, then turn on the power switch to power on the camera.

Step 3 Launch the Reolink App, click the "" button in the top right corner to add the camera. Scan the QR code on the device and follow the onscreen instructions to finish initial setup.

Set up the Camera on PC (Optional)

Step 1 Download and install the Reolink Client: Go to https://reolink.com > Support > App&Client.
Step 2 Loosen the screw and remove the cover, then turn on the power switch to power on the camera.
Step 3 Launch the Reolink Client, click the "" button, input the UID code of the camera to add it and follow the onscreen instructions to finish initial setup.

Charge the Camera

It's recommended to fully charge the battery before mounting the camera outdoors.

Charge the battery with a power adapter. (not included)

Charge the battery with the Reolink Solar Panel (not included if you only purchase the camera).

Charging Indicator:

Orange LED: charging
Green LED: Fully charged

For better weatherproof performance, please always cover the USB charging port with the rubber plug after charging the battery.

Install the Camera

• Install the camera 2-3 meters (7-10 ft) above the ground. This height maximizes the detection range of the PIR motion sensor.
• For better motion detection performance, please install the camera angularly.

NOTE: If a moving object approaches the PIR sensor vertically, the camera may fail to detect motion.

Mount the Camera to the Wall

Drill holes in accordance with the mounting template. Secure the mounting plate to the wall with the upper two screws and hang the camera on it. Then lock the camera in position with the lower screw.

NOTE: Use the drywall anchors inclued in the package if needed.

To get the best field of view, loosen the adjustment screw on security mount and turn the camera.

Stiffen the adjustment screw to lock the camera.

Mount the Camera to Ceiling

NOTE: The camera can't be adjusted horizontally when ceiling mounted. Please adjust the camera angle before fixing it.

Drill holes in accordance with the mounting template, Secure the mounting plate to the wall with the upper two screws and hang the camera on it. Then lock the camera in position with the lower screw.

To get the best field of view, loosen the adjustment screw on security mount and turn the camera.

Stiffen the adjustment screw to lock the camera.

Install the Camera with Loop Strap

Thread the loop strap through the slots and fasten the strap. It is the most recommended installation method if you plan to mount the camera to a tree.

Safety Instructions of Battery Usage

Reolink Duo is not designed for running 24/7 at full capacity or around-the-clock live streaming. It's designed to record motion events and to live view remotely only when you need it. Learn useful tips on how to extend the battery life in this post: https://support.reolink.com/hc/en-us/articles/360006991893

1. The battery is built-in, so do not remove it from the camera.
2. Charge the rechargeable battery with a standard and high-quality DC 5V/9V battery charger or Reolink solar panel. Do not charge the battery with solar panels from any other brands.
3. Charge the battery when temperatures are between 0°C and 45°C and always use the battery when temperatures are between -20°C and 60°C.
4. Keep the USB charging port dry, clean and free of any debris and cover the USB charging port with the rubber plug when the battery is fully charged.
5. Do not charge, use or store the battery near any ignition sources, such as fire or heaters.
6. Do not use the battery if it gives off an odor, generates heat, becomes discolored or deformed, or appears abnormal in any ways. If the battery is being used or charged, turn off the power switch or remove the charger immediately, and stop using it.
7. Always follow the local waste and recycle laws when you get rid of the used battery.

Troubleshooting

Camera is not Powering on

If your camera is not turning on, please apply the following solutions:

• Make sure the power switch is turned on.
• Charge the battery with a DC 5V/2A power adapter. When the green light is on, the battery is fully charged.

If these won't work, please contact Reolink Support https://support.reolink.com

Failed to Scan QR Code on the Phone

If the camera cannot scan the QR code on your phone, please try the following solutions:

• Vary the distance between your camera and the mobile phone so that the camera can focus better.
• Try to scan the QR code under sufficient lighting.

If these won't work, please contact Reolink Support https://support.reolink.com

Failed to Connect to WiFi During Initial Setup Process

If the camera fails to connect to WiFi, please try the following solutions:

• Ensure that you have entered the correct WiFi password.
• Put the camera closer to your router to ensure a strong WiFi signal.
• Change the encryption method of the WiFi network to WPA2-PSK/WPA-PSK (safer encryption) on your router interface.
• Change your WiFi SSID or password and make sure that SSID is within 31 characters and password is within 64 characters.
• Set your password using only the characters available on the keyboard.

If these won't work, please contact Reolink Support https://support.reolink.com

Specification

Video

Field of View: Horizontal: 150°; Vertical: 44°
Spotlight: 8pcs/4.4W/6500K/440 Lumens PIR Detection Distance:
Adjustable up to 10 m (33 ft)
Audio Alert: Customized verbal alerts
Other Alerts: Instant email alerts and push notifications

General

Operating Temperature: -10 to 55°C (14° to 131°F)
Weather Resistance: IP66 Weatherproof
Size: 95x 103x 56 mm
Weight (Battery included): 720g