RAM 1500 2023 Owner's Manual page 242

240 MULTIMEDIA
How It Works
1. Push the SOS Call button; the indicator light will turn
green indicating a call has been placed.
NOTE:
 In case the SOS Call button is accidentally pushed,
there is a 10-second delay before the SOS call is
placed. The system will verbally alert you that a
call is about to be made. To cancel the SOS Call
connection, push the SOS Call button on the
rearview mirror or overhead console or press
the Cancel button on the touchscreen within
10 seconds.
 During an SOS Call, the Bluetooth®-paired phone
is disconnected so incoming or outgoing calls will
go through your mobile device versus the
hands-free system which is not available due to
the SOS Call.
2. Once a connection between the vehicle and a
SiriusXM Guardian™ Customer Care agent is made,
the agent will stay on the line with you.
NOTE:
Calls between the vehicle occupants and the SiriusXM
Guardian™ Customer Care center may be recorded or
monitored for quality assurance purposes. Through your
enrollment in and use of the SiriusXM Guardian™
connected services, you consent to being recorded.
SOS Call System Limitations
Vehicles that have been purchased in the US and that
travel into Mexico and Canada may have limited services.
In particular, responses to SOS calls or other emergency
services may be unavailable or very limited. Vehicles
purchased outside the United States and Canada are
unable to receive SiriusXM Guardian™ connected
services.
If the SOS Call system detects a malfunction, any of the
following may occur at the time the malfunction is
detected:
 The light will continuously be illuminated red.
 The screen will display the following message "Vehicle
phone requires service. Please contact your dealer."
 An in-vehicle audio message will state "Vehicle phone
requires service. Please contact your dealer."
Even if the SOS Call system is fully functional, factors
beyond FCA US LLC's control may prevent or stop SOS Call
system operation. These include, but are not limited to,
the following factors:
 The ignition key is in OFF position.
 The vehicle's electrical systems are not intact.
 The vehicle battery loses power or becomes
disconnected during a vehicle crash.
 The SOS Call system software and/or hardware is
damaged during a vehicle crash.
 LTE (voice/data) or 4G (data) coverage and/or GPS
signals are unavailable or obstructed.
 Network congestion.
 Weather conditions.
 Buildings, structures, geographic terrain, or tunnels.
If your vehicle loses battery power for any reason
(including during or after an accident), the SOS Call
system, among other vehicle systems, will not operate.
Requirements
 This feature is available only on vehicles sold in the US
or Canada.
 Vehicle must be properly equipped with the SiriusXM
Guardian™ connected services. Vehicle must be regis-
tered with SiriusXM Guardian™ and have an active
subscription that includes the applicable feature.
 Vehicle must have an operable LTE (voice/data) or 4G
(data) network connection compatible with your device.
 Vehicle must be powered in the ON/RUN or ACC
(Accessory) position with a properly functioning elec-
trical system.