Certance LTO 1 User Manual page 85

Troubleshooting Guide
Tape is Write Protected
The following troubleshooting steps start when software logged a TapeAlert message. The TapeAlert
message can be viewed either on the main console screen or in the backup software's log file. There
may be more than one TapeAlert message per backup failure event.
The TapeAlert message or backup log shows, "You are trying to write to a
1.
write-protected cartridge. Remove the write-protection or use
another tape." Eject the tape from the drive and move the write protect tab to the enable
position. Reinsert the tape and restart the backup.
2. If the TapeAlert message or backup log shows, "The memory in the tape cartridge
has failed, which reduces performance. Do not use the cartridge for
further backup operations." a Cartridge Memory chip failure may have occurred in
the tape cartridge or a tape drive failure may have occurred. Use another tape to perform a
backup. (This message may be seen with, "You have loaded a cartridge of a type
that is read-only in this drive. The cartridge will appear as write-
protected.")
3. Insert a second tape and restart the backup. The backup should be successful. The first tape
cannot be used for further backups. If you insert a second tape for a backup and other tape
alert messages appear in the backup software again, the tape drive may be bad.
4. If you start a backup and the software displays a message on the console a message similar to
"Overwrite protection is set to ______. Click OK to overwrite the
media or insert new media that can be overwritten." it indicates a software-
related problem. Refer to the backup software instructions on overwrite and append settings.
Miscellaneous TapeAlert Messages
1. If either of the following messages appears:
"The tape drive has a hardware fault:
1. Eject the tape or magazine.
2. Reset the drive.
3. Restart the operation."
Or
"The tape drive has a hardware fault:
1. Turn the tape drive off and then on again.
2. Restart the operation.
3. If the problem persists, call the tape drive supplier
Check
instructions on turning the device power on and off."
Refer to Table 6 on page 32 and Table 7 on page 33 to see whether the LED activity indicates a
"Hardware or Firmware Error" or "Manual Intervention Required." If it does, power cycle the tape
drive. The tape should eject. This may take several minutes.
If the tape drive ejects the tape and all LEDs are off (with the possible exception of Cleaning Request
LED), the problem is resolved.
helpline.
the tape drive
Manually Removing a Cartridge
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